Wozzad Limited

Wozzad: Student, University and Employer Application and Management System

Wozzad provides an easy to use platform for Universities to engage with Students and Employers via dedicated online web portals. Wozzad is targeted to Universities offering employer sponsored courses through an online prospectus, customisable application workflow, employer funding authorisation and joining instructions.

Features

  • Online course Prospectus, on multiple devices
  • Unlimited application forms - e.g. NMP forms for Health
  • Employer engagement portal to approve staff funding
  • Student self-service portal to self manage their applications
  • SMS engine to alert student of application status
  • Instant relational chat to communicate with employer and student
  • Automated joining instructions with SMS alerts
  • Unlimited number of workflows to match business processes
  • Detailed reporting to provide actionable intelligence
  • Online payment gateway means no chasing for funds

Benefits

  • Reduction in administration time as students can self-manage
  • Provides a better student experience
  • Employers can approve funding online quickly
  • Students can make multiple applications without completing more forms
  • Powerful reporting engine to find bottlenecks in your business process
  • Right to study and passport documentation captured at application
  • Online payment gateway reduces invoicing costs
  • Your courses are exposed to all employers on Wozzad Platform
  • HoD's can approve applications through email and online portal
  • Improve data security as paper use is vastly reduced

Pricing

£8500 to £35000 per licence per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

1 0 9 5 3 7 3 4 9 7 5 6 5 5 9

Contact

Wozzad Limited

Norman Liu

020 8090 2554

norman.liu@wozzad.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No, Wozzad is designed to work stand alone without any constraints.
System requirements
  • Supported Web browser to access the system
  • Access to back end services if integration is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided during UK working days between 8am and 6pm.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Wozzad offers a discounted support of 40 hours for £3,000 per year. These 40 hours can be used in anyway the client sees fit.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite training and through our online user manuals. Our engineers will usually work onsite to get to know your business processes better and to understand the little intricacies that are important to the business.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Online Videos
End-of-contract data extraction
After notice of termination is provided, Wozzad will export all data into a tabulated file, such as Microsoft Excel to the client.
End-of-contract process
Wozzad is a Software as a Service, licensed annually and can be used by all faculties/schools/ or departments within University.

Additional costs include a per application cost to cover postcode lookups, emails, and SMS texts, annual 40 support cost (optional), and any extra bespoke development.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The online portal is written in responsive HTML, meaning all features on the desktop are available via a mobile web browser.
Service interface
No
API
Yes
What users can and can't do using the API
Accessing Wozzad's API is on a per project basis. Both Wozzad and Client software engineers will agree to a specification as almost all client needs are different.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Business workflows, online prospectus design, application forms, joining instruction letters, reports, SMS/ Email communication and customised behaviour for different course or funding types.

Customisation is provided by Wozzad as an additional service.

Scaling

Independence of resources
The Microsoft Azure platform allows Wozzad to Scale the system when performance is affected. Wozzad is alerted when performance is down through UpTrends and from Microsoft Azure.

Analytics

Service usage metrics
Yes
Metrics types
Number of clicks (when and where), individual user database access, processing times, application time, online status, administrator last log in, employer last log in, system uptime and prospectus health check.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via reporting engine which exports to CSV format or instructing Wozzad to export data into any other format of their choosing.
Data export formats
  • CSV
  • Other
Other data export formats
Microsoft Excel
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Microsoft SQL Server

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
According to UpTrends, if our uptime percentage falls, Wozzad will credit the client based on the numbers below:

Uptime Percentage Services Month Fee Credit (%)
<99.5% to ≥99.0% 25%
<99.0% to ≥97.0% 60%
<97.0% to ≥95.0% 80%
<95.0% 100%
Approach to resilience
Wozzad complies with the all recommendations provided by the ICO. The Wozzad system is hosted on the Microsoft Azure Platform, which has industry leading security and reliability.
Outage reporting
Wozzad will report on any outages through the application portal and via email. Customers can access Wozzad's UpTrends account to view any outage data.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
All users are assigned user roles. These roles determine which parts of the system the users can see/ access and use.

Each client portal (University or Employer) has a supersuer which can change permissions of their team. A full audit of what each user can access can be derived from a report.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Wozzad follows all recommended industry security guidelines, including tight database restrictions and a policy that all sensitive data to be stored in the cloud and not on local machines.
Information security policies and processes
Database access is strictly controlled and access to the Azure Control Panel can only be accessed by senior management. All our passwords are randomly generated series of letters, numbers and non-alpha numeric characters, often over 32 characters long and are changed frequently.

Wozzad holds regular team meetings to discuss any security issues and any areas of potential data breach.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to the system is requested and managed under Wozzad's Zendesk ticketing system. Larger projects that require greater number of development hours is managed through Wozzad's Asana Project Management System.

Wozzad has 2 development environments before changes are made live:

'DEV' is used to develop and test the system with dummy data.
'PRELIVE' is used to test the system with Live data

Once testing is complete and agreed by the customer, the changes are made LIVE.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Wozzad performs an annual Penetration Test by a third party organisation to find potential vulnerabilities within the system. A report of potential issues is created which Wozzad will act against. Severe issues are fixed instantly and rolled out within 5 days.

Wozzad subscribes to the Microsoft Azure Development User groups, meaning our IT team receives regular product updates and future road maps from Microsoft. Our IT team regularly searches online for product updates and security vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Proactive emails and reports are generated through Microsoft Azure's Application Insights system. Another monitoring system employed by Wozzad is UpTrends, which monitors up-time and performance with quick dashboard access for our customers.

The IT team will respond as soon as possible once issue is made aware and if the compromise is severe, the team will respond within the hour of the alert.
Incident management type
Supplier-defined controls
Incident management approach
All common event processes are documented on Wozzad's user guide, which contains step-by-step guides for common events, like password reset, adding new users, changing permissions.

Users will use Wozzad's Zendesk Ticketing management system to raise incidents. Once a ticket is raise, our IT team will deal with this ticket till it is resolved.

Zendesk provides detailed reports of all incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8500 to £35000 per licence per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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