Shapecast Ltd

Cloud Migration Planner

Our Cloud Migration analytics software captures and analyses your IT estate. It then maps your IT estate against leading cloud providers, showing you the equivalent complete cost, performance and services for each. It calculates running costs, people resources required and performance of your chosen cloud providers.

Features

  • Analysis of current IT infrastructure and performance
  • Analysis of current IT infrastructure supporting resources
  • Cloud readiness assessment
  • Real time analysis of performance of leading cloud providers
  • Analysis of migration resource costs based on real market rates
  • Generation of cloud migration programme
  • Analysis of pre and post migration resources and costs
  • Full multi cloud and hybrid cloud analysis

Benefits

  • In-depth assessment of current IT infrastructure and performance
  • Detailed view of current IT infrastructure supporting resources
  • Vastly improved speed to analyse multi cloud migration
  • Simplification of cloud provider inventory (reduced complexity)
  • Analysis of costs and performance based on actual services used
  • Real time analysis of whole data centres with minimal intervention
  • Significant improvement on time to plan cloud migration
  • Much greater accuracy of future costs and performance
  • Significantly reduced risk of failure of cloud migration

Pricing

£67 to £97 per virtual machine per year

Service documents

G-Cloud 10

108415823462913

Shapecast Ltd

Paul Fraine

07889600811

paul.fraine@shapecast.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently limited to Infrastructure as a Service (IaaS) analysis of leading cloud providers. These include Microsoft Azure, Amazon AWS, Google, Fujitsu, Rackspace, Oracle.
System requirements
  • Browser within 2 versions of most recent for full support.
  • Desktop browser (no mobile application)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 business day. Email response is currently provided within UK business hours only (Monday- Friday 9am-5pm)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Telephone and email support is currently provided within our umbrella service contract.

On site support can be provided at extra cost if required however, as our service is offered as public cloud, this would not normally be required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our service optionally includes an on-site (paid for) professional services assignment which includes kick off support, planning, training, user documentation, data capture, review meetings and full ongoing support.

This is all defined within a highly structured, data driven methodology that we have developed over 8 years of successful client projects.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of the contract we will continue to make our service available for a calendar month. Customers can request their details or continue to pay for ongoing services.

If clients decide to discontinue at any point, their data is then archived for a period of 6 months within which customers can request an extract of their data.
End-of-contract process At the end of the contract we will continue to make our service available for a month. Customers can request their details or continue to pay for ongoing services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Application is mobile aware so not all fields available in the desktop version are available in the mobile version, but both are optimised and easy to use.
Accessibility standards None or don’t know
Description of accessibility Cloud Migration Planner is a cloud based product and accessible via a URL link. On signing a Master Software License Agreement, access is authorised with secure username and password login details.
Accessibility testing We have not yet gone through assistive technology testing of our service.
API Yes
What users can and can't do using the API We have a full API for the service which will allow third party specialists to access our analytics engine which supports all of our products.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We have full customisation of each buyer's organisation, branding and use of their own custom dictionary within our platform and organisation specific settings. Each registered user can customise their own profile and information.

Scaling

Scaling
Independence of resources We typically provide private instances which are architected based on the expected demands of our clients. We monitor performance ongoing and any thresholds in demand are serviced via auto scaling services by our cloud provider (Amazon Web Services).

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage by user, Usage by organisation, Minutes by spend.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Physical access control with another standard, encryption of all media & Other

All service access control is provided by Amazon AWS Relational Data Services (RDS) with full data layer encryption (using AES-256 encryption).

User passwords are stored salted and hashed within our database. We also provide SQL injection protection within our front end application and API.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Send a request to accounts@shapecast.com and we will make all data available via a secure, encrypted download link at no extra charge.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Data is protected within our network to comply with Amazon Best Practices (https://d0.awsstatic.com/whitepapers/Security/AWS_Security_Best_Practices.pdf) and security groups which ensures that any data between layers of our architecture is fully protected. These are service based firewalls.

We encrypt data at rest with AES-256. This service is provided by AWS following their best practice (http://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/Overview.Encryption.html)

Each layer of services are segregated using Amazon Security Groups and Access Control Lists that limit servers that communicate to specific machines.

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% uptime
Approach to resilience We use Amazon Web Services (AWS) with failover within UK availability zones on the event of any single node failure.

We follow AWS UK GOV guidelines (https://d0.awsstatic.com/whitepapers/compliance/AWS_CESG_UK_Cloud_Security_Principles.pdf) and have resilience within the UK.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All management and interfaces can be offered through fully secure VPN and username password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security Governance is provided internally by our team currently as we have a fairly new platform to the market. However, we approach security governance seriously and patch services frequently, have very tight edge-security which we review monthly.
Information security policies and processes We monitor our own processes internally every month internally as part of our quality process. We have also complied with Amazon Web Services security best practices whitepaper.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have detailed configuration and change management processes which relate to the development, testing and release management of our software. We use automated release management processes via online tools like Jenkins to roll changes between environments, roll back and configure services. These are consistent across all of our changes and all environments. Releases are tightly controlled through environments and only key staff have access to production environment to make any changes.
Vulnerability management type Undisclosed
Vulnerability management approach We release known security patches (minor releases) using automated services via our cloud provider. For major releases, we assess each release, then test in each of our pre-production environments. Following successful test, we then roll the change to our production environment using automated configuration management.

During Q2 2017, we are also rolling out automated vulnerability testing via AWS agent driven inspector as part of our standard platform management (https://aws.amazon.com/inspector)
Protective monitoring type Undisclosed
Protective monitoring approach Protective monitoring is provided by AWS where our services are hosted. When we are notified of any breaches we aim to respond to clients within same business day. Further investigation is then provided by our team. Any further communications to potentially affected clients are made within 24 hours.
Incident management type Supplier-defined controls
Incident management approach Our standard process for incident management is to 1 - categorise incident (performance, security, etc), 2 - determine impact, 3 - determine if we involve AWS, 4 - work towards resolution & recover as necessary. Following this, we notify customers (primary user representatives) about the incident, its cause and what we did to restore service. We then follow an internal incident review and root cause analysis with key learning rolled in to our service management and operations where possible.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £67 to £97 per virtual machine per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Ability to assess a small part of the overall IT estate and provide cloud migration on that estate to show the analytics capability.
Link to free trial N/A (private url for each customer)

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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