Netsweeper Inc.

Netsweeper Web filtering

Netsweeper provides cloud-based advanced web-filtering and threat protection for users and data as well as exceeding UKGov law. Netsweeper customers experience the peer-to-peer benefits of premium cloud-based categorisation capabilities; through an intuitive easy to use interface enabling administrators to effectively deal with illicit web content on their networks


  • Advanced cloud based granular filtering
  • Real-Time categorisation of new content
  • Over 90 different categories with billions of URLs categorised
  • Complete selective SSL Filtering categorising encrypted HTTPS Websites
  • Dynamic malware protection and security
  • A prevent duty of care category list
  • Intuitive customisable alerting and reporting
  • Configurable in minutes
  • Per user Filtering available with Active Directory
  • Multi language filtering in over 30 different languages


  • Real-time categorisation of new websites
  • Centralised policy enforcement, reporting and logging
  • Reduced risks in inappropriate websites being accessed
  • Automated daily, weekly, monthly reporting
  • Per user filtering and reporting
  • Delegated management for granular control and multi tenancy system
  • Improve productivity by restricted access to websites
  • Compliant with Laws such as keeping children safe
  • Filtering for Windows, Mac, iOS and chrome books
  • IWF and CTIRU list integration


£0.33 to £0.75 per user per month

Service documents

G-Cloud 10


Netsweeper Inc.

Netsweeper Sales Team

0113 397 0453

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Web security, internet policies, cyber bullying prevention
Cloud deployment model Hybrid cloud
Service constraints Hybrid cloud buyer needs to install either software on the client machine or a network based software on a physical server or in a virtual infrastructure
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 working Hours (Monday to Friday 0900hrs o 1700hrs UK time)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Webchat is accessible via our website for support purposes.

This enables technical chat, register an incident, request training, etc.
Web chat accessibility testing Extensive in-house training undertaken and ongoing testing
Onsite support Onsite support
Support levels Pricing is listed in the price agreement. All client engagements are underpinned by access to a technician.
The following is a list of support Tiers. A full support document outline all SLA's and supporting mechanism is available.
Tier 1 - Chat support
Tier 1 - Phone and Email Support
Tier 2 - Advanced Support
Tier 3 - Expert Support
Tier 4 - Onsite Support and troubleshooting.

On-site support and trouble shoot may incur an additional charge.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation with Quick how to guides. Training is provided as a separate and chargeable services, although the system is very intuitive and allows self service
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can make a request to Netsweeper support to extract data on termination or expiry of the agreement.
End-of-contract process Termination of the Netsweeper licensing is included in the cost per user - there are no deployments or termination fees

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Netsweeper Platform was designed as a distributed multi-tenant platform to ensure flexibility and instant interoperability with existing network infrastructures. A simple configuration change to a firewall, router, or proxy solution allows administrators to instantly protect and enforce Internet use policies for all users connected behind the device. Furthermore, optional lightweight mobile and desktop clients are available to buyers for Windows, MAC, OSX, Google Chrome, Chrome browser, iOS, and Android ensuring that roaming mobile devices off network users are protected regardless of their location.
Accessibility standards None or don’t know
Description of accessibility The Netsweeper service is accessible via the web/cloud.

It is customisable and configurable .

User performance, management and monitoring are controlled by the users/administrator.

Netsweeper also supports multiple tenancy and delegated administration with fine-grained permissions control. This control has two effects, it will simplify the web-admin graphical user interface removing elements of the interface that the user does not have permission for, and constraining the access to site data and policies.

Only constraints may be user administration lack of knowledge and this can be resolved with a quick training course.
Accessibility testing Netsweeper performs extensive internal testing prior to any release. However, this does currently not include specific testing for assistive technologies.
Customisation available Yes
Description of customisation Customisation of categories
Customisation of allowed/denied lists
Customisation of reporting
Customisation of User Acounts
Customisation of Policies
Customisation of Time of day policies


Independence of resources 24x7 Monitoring of the service is provided as part of the user price. Once the current capacity is approached (90%) utilisation of additional services/servers/resources are rolled out and added to the cloud seamlessly. Users are seamless to each other as well


Service usage metrics Yes
Metrics types QuickReports are available in the Web Administration Portal that buyers can access. These are customisable by the buyer for own use
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export data by making a request to Netsweeper support and this will be emailed to them
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Cloud availability including all functions and services are 99.8%. Response times to resolve are as follows:
Priority 1 (critical ) - 1 hour
Priority 2 (high) - 4 hours
Priority 3 (medium) - within 8 hours or next business day
Priority 4 (low) - within 8 hours or next business day
Refunds are issued as services credits.
For a full summary of SLA and services credits please see SAL documents
Approach to resilience The platform is a multi-tiered system consisting of redundant systems such as high available system.

More inforamtion is available upon request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces are restricted based on username and password permissions
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We follow strict industry best practice
Information security policies and processes Security is paramount to Netsweeper and as such Netsweeper user our own designed policies combined with industry best practices

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Netsweeper has an extensive change and configuration management policy framework that accurately defines the process:
Documentation - identify the information relevant to a specific change that needs to be collected throughout the change process.
Continuous Oversight - IT change management is tasked with balancing the need for change with the need to minimise risk.
Formal, defined approval process - all changes will follow the established multiple level approval process to ensure routine changes are completed with minimum restrictions while complex, high impact change receive oversight necessary to guarantee success
Scope - establish the specific areas that this policy will cover
Vulnerability management type Undisclosed
Vulnerability management approach CERN notifications, patches are typically performed if required on an as needed basis within a scheduled service maintenance window. If an emergency patch is required it will be performed outside of a regular service window with Executive approval.
Protective monitoring type Undisclosed
Protective monitoring approach Systems are monitored on a 24x7 basis. Service fixes are deployed typically within 1 day unless the compromise impacts user information, at which point in time fixes are applied as soon as they are available and approved
Incident management type Undisclosed
Incident management approach Based on the severity of the incident support attempts to resolve the issue. If not successful escalation is then initiated as per standard Netsweeper Support Matrix. Users can report incidents via email, phone or web chat.
Reports are provided via email

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Joint Academic Network (JANET)


Price £0.33 to £0.75 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Netsweeper offers a free trial of the web filtering solution for proof of concept purposes. This is a 30 day free trial
Link to free trial There is no download link as the service being offered is a cloud based service. Customers who are interested in trailing the service for 30 days may request it by contacting us


Pricing document View uploaded document
Terms and conditions document View uploaded document
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