G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Airbus Defence and Space Limited are still valid.
Airbus Defence and Space Limited

WorldDEM™ Streaming

WorldDEM™ Streaming grants global access* to WorldDEM™ and WorldDEM4Ortho for 3D analytics and 2D rendering (WMTS, WCS).
WorldDEM™ 12m Digital Surface Model (DSM), unprecedented quality, accuracy and coverage.
WorldDEM4Ortho 24m elevation information layer for orthorectification of high-resolution and very high-resolution optical satellite imagery. *On demand release request for sensitive countries.

Features

  • WorldDEM™: 12m Digital Surface Model provides quality, accuracy and coverage
  • WorldDEM4Ortho:24m elevation information layer for orthorectification of optical satellite imagery.

Benefits

  • Global Access: Full resolution; Unlimited access to relief map viewing
  • No minimum order size: Access very small Areas of Interest
  • Only pay once: Unlimited data access for same km² area
  • Flexibility: Distinctive ‘Packages’ are available suiting to the customer’s needs
  • Ease of use: Direct connection link; API for application integration

Pricing

£2,270 a unit a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louisa.adams@UK.airbus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

1 0 3 1 8 4 7 2 0 5 0 1 1 0 2

Contact

Airbus Defence and Space Limited Airbus Customer Service Operation Centre
Telephone: 07770314654
Email: louisa.adams@UK.airbus.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Need to register, sensitive countries may not be accessible immediately
System requirements
Good internet connection

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We offer phone support through the Airbus Service Desk between 9am to 5pm (UK time), Monday to Friday. The Phone support is free of charge.
Support available to third parties
No

Onboarding and offboarding

Getting started
The service is simple to use and includes a user guide for the portal application. Web or onsite training may be provided as an additional service.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not applicable. This streaming service does not service user or customer data. Once the licence expires, access to the service will cease.
End-of-contract process
Access to the streaming service is available only during the period of subscription.

Once the subscription licence expires, access to the service will cease

There are no additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
WorldDEM™ Streaming Service Manager. The Streaming Service Manager lets you configure the service (e.g. set thresholds for automatic request rejection) and gives an overview on the remaining budget.
Accessibility standards
None or don’t know
Description of accessibility
Not applicable. WorldDEM™ Streaming is a satellite imagery based service and does not support accessibility standards.
Accessibility testing
None
API
Yes
What users can and can't do using the API
By using the OGC Web Map Tile Service (WMTS), users access the WorldDEM™ as a colourised hillshade image.

Additionally, to access the height information of the WorldDEM, an OGC Web Coverage Service (WCS) is available.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Demand on the service is separated on the user level. All usage is therefore independent of each user.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not applicable, the streaming service will not contain users data.
Data export formats
Other
Other data export formats
Not applicable, users can not export the data.
Data import formats
Other
Other data import formats
This service does not provide a data import function.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
No guarantee. Availability 2018: 99.9%
Approach to resilience
This information is available on request
Outage reporting
All affected customers are notified via an email alert

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Full user authentication and managed firewalls
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
German Satellite Data Security Act (SatDSiG:23.11.2007BGBI.IS.2590, 29.3.2017(BGBI.IS.626)

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
Airbus is committed to good security practices, our IT infrastructure and access controls were put together following guidelines and good practice of the Airbus Code of Practice for Information Security Management . The Information Security Management System (ISMS) covers interlinked processes controlled by an Information Security Policy. The ISMS is the responsibility of the Deputy Managing Director in liaison with the Security Council (IT personnel, Security and Quality Assurance Managers). The objective being to maintain, develop and keep secure information assets in accordance with Security Policy requirements, business and customer needs, including; availability, capacity, business continuity, security monitoring and policy.
Information security policies and processes
Airbus is committed to providing good security practices, our IT infrastructure and access controls were put together following the guidelines and good practice of the Airbus Code of Practice for Information Security Management. The Information Security Management System (ISMS) covers interlinked processes controlled by an IS Policy, covering: * Physical and Environmental security on access control to buildings and restricted areas, * Communications and operations of computer systems and network facilities, * Preservation of data, * Asset management with levels of protection, * Information Security Incident management and reporting * Compliance to data and information regulations * Electronic Commerce Services * Personnel Security Responsibilities and Information Security training * Information System Acquisition and Development * Business Continuity and Disaster Recovery Plan .The ISMS is the responsibility of the [Deputy Managing Director] in close liaison with the Security Council made up of IT personnel, Security and Quality Assurance Managers. The objective being to maintain, develop and keep secure the information Assets in accordance with Security Policy requirements and the needs of the business and Customers. This includes availability, capacity, business continuity and security monitoring and policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Airbus’s well-defined process evaluates changes in order to prevent unintended incidents affecting the quality and security of our services. One key element is the consideration of security implications whereby we follow standard methods and procedures to assess and resolve any risks. The Change Management process is regularly audited internally against ISO9001 to ensure it continually meets these standards. Airbus’s Configuration Management Plan identifies responsibilities and procedures, as well as technical baselines and configuration data that are to be established and maintained. The Release/Configuration Manager records what is deployed and where, and manages the versioning of all Configuration Items.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Functional and technical risks analysis, monitoring of external threats databases, respect of security patches published, security operations centre alerts.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Airbus will work with the customer to establish protective monitoring controls relevant to the service or solution provided. An industry standard security information and event management package will be deployed to gather and analyse the collected log/event information against the protective monitoring controls. Altering or reporting of any incidents detected will also be defined and agreed with the customer.
Ensuring the correct protective monitoring controls are defined and managed over time is key to the operation of the protective monitoring system.
Incident management type
Supplier-defined controls
Incident management approach
All Security incidents are reported via the central helpdesk or browser based self service online tools. Reports are generated in the Airbus Security Operations Centre and provided through a reporting chain according to an Airbus predefined process.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2,270 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Yes, free access to Cape Verde (WMTS and WCS)

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louisa.adams@UK.airbus.com. Tell them what format you need. It will help if you say what assistive technology you use.