Airbus Defence and Space Limited

WorldDEM™ Streaming

WorldDEM™ Streaming grants global access* to WorldDEM™ and WorldDEM4Ortho for 3D analytics and 2D rendering (WMTS, WCS).
WorldDEM™ 12m Digital Surface Model (DSM), unprecedented quality, accuracy and coverage.
WorldDEM4Ortho 24m elevation information layer for orthorectification of high-resolution and very high-resolution optical satellite imagery. *On demand release request for sensitive countries.


  • WorldDEM™: 12m Digital Surface Model provides quality, accuracy and coverage
  • WorldDEM4Ortho:24m elevation information layer for orthorectification of optical satellite imagery.


  • Global Access: Full resolution; Unlimited access to relief map viewing
  • No minimum order size: Access very small Areas of Interest
  • Only pay once: Unlimited data access for same km² area
  • Flexibility: Distinctive ‘Packages’ are available suiting to the customer’s needs
  • Ease of use: Direct connection link; API for application integration


£2270 per unit per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

1 0 3 1 8 4 7 2 0 5 0 1 1 0 2


Airbus Defence and Space Limited

Airbus Customer Service Operation Centre

+44 (0) 1633715000

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Need to register, sensitive countries may not be accessible immediately
System requirements Good internet connection

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We offer phone support through the Airbus Service Desk between 9am to 5pm (UK time), Monday to Friday. The Phone support is free of charge.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is simple to use and includes a user guide for the portal application. Web or onsite training may be provided as an additional service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not applicable. This streaming service does not service user or customer data. Once the licence expires, access to the service will cease.
End-of-contract process Access to the streaming service is available only during the period of subscription.

Once the subscription licence expires, access to the service will cease

There are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface WorldDEM™ Streaming Service Manager. The Streaming Service Manager lets you configure the service (e.g. set thresholds for automatic request rejection) and gives an overview on the remaining budget.
Accessibility standards None or don’t know
Description of accessibility Not applicable. WorldDEM™ Streaming is a satellite imagery based service and does not support accessibility standards.
Accessibility testing None
What users can and can't do using the API By using the OGC Web Map Tile Service (WMTS), users access the WorldDEM™ as a colourised hillshade image.

Additionally, to access the height information of the WorldDEM, an OGC Web Coverage Service (WCS) is available.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No


Independence of resources Demand on the service is separated on the user level. All usage is therefore independent of each user.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Not applicable, the streaming service will not contain users data.
Data export formats Other
Other data export formats Not applicable, users can not export the data.
Data import formats Other
Other data import formats This service does not provide a data import function.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability No guarantee. Availability 2018: 99.9%
Approach to resilience This information is available on request
Outage reporting All affected customers are notified via an email alert

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Full user authentication and managed firewalls
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications German Satellite Data Security Act (SatDSiG:23.11.2007BGBI.IS.2590, 29.3.2017(BGBI.IS.626)

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Airbus is committed to good security practices, our IT infrastructure and access controls were put together following guidelines and good practice of the Airbus Code of Practice for Information Security Management . The Information Security Management System (ISMS) covers interlinked processes controlled by an Information Security Policy. The ISMS is the responsibility of the Deputy Managing Director in liaison with the Security Council (IT personnel, Security and Quality Assurance Managers). The objective being to maintain, develop and keep secure information assets in accordance with Security Policy requirements, business and customer needs, including; availability, capacity, business continuity, security monitoring and policy.
Information security policies and processes Airbus is committed to providing good security practices, our IT infrastructure and access controls were put together following the guidelines and good practice of the Airbus Code of Practice for Information Security Management. The Information Security Management System (ISMS) covers interlinked processes controlled by an IS Policy, covering: * Physical and Environmental security on access control to buildings and restricted areas, * Communications and operations of computer systems and network facilities, * Preservation of data, * Asset management with levels of protection, * Information Security Incident management and reporting * Compliance to data and information regulations * Electronic Commerce Services * Personnel Security Responsibilities and Information Security training * Information System Acquisition and Development * Business Continuity and Disaster Recovery Plan .The ISMS is the responsibility of the [Deputy Managing Director] in close liaison with the Security Council made up of IT personnel, Security and Quality Assurance Managers. The objective being to maintain, develop and keep secure the information Assets in accordance with Security Policy requirements and the needs of the business and Customers. This includes availability, capacity, business continuity and security monitoring and policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Airbus’s well-defined process evaluates changes in order to prevent unintended incidents affecting the quality and security of our services. One key element is the consideration of security implications whereby we follow standard methods and procedures to assess and resolve any risks. The Change Management process is regularly audited internally against ISO9001 to ensure it continually meets these standards. Airbus’s Configuration Management Plan identifies responsibilities and procedures, as well as technical baselines and configuration data that are to be established and maintained. The Release/Configuration Manager records what is deployed and where, and manages the versioning of all Configuration Items.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Functional and technical risks analysis, monitoring of external threats databases, respect of security patches published, security operations centre alerts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Airbus will work with the customer to establish protective monitoring controls relevant to the service or solution provided. An industry standard security information and event management package will be deployed to gather and analyse the collected log/event information against the protective monitoring controls. Altering or reporting of any incidents detected will also be defined and agreed with the customer.
Ensuring the correct protective monitoring controls are defined and managed over time is key to the operation of the protective monitoring system.
Incident management type Supplier-defined controls
Incident management approach All Security incidents are reported via the central helpdesk or browser based self service online tools. Reports are generated in the Airbus Security Operations Centre and provided through a reporting chain according to an Airbus predefined process.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2270 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Yes, free access to Cape Verde (WMTS and WCS)

Service documents

Return to top ↑