Knowthis Agency

Website Design and Development

Knowthis offers Creative and Website Design together with Brand Strategy, User Experience (UX), Customer Experience (CX) and User Interface design (UI). Over 23 years delivering user-centric, fully responsive, creative and accessible websites, every project we undertake is focused on your customers’ needs and aligned with your own organisational goals.

Features

  • User Centred Design (UCD) principles and usability testing.
  • Creative, user interface and interaction design.
  • Discovery workshops to fully understand the organisation and users needs.
  • User Experience, user stories and user journey planning.
  • Face-to-face usability testing, eye tracking, heat mapping and tree-jacking.
  • Wireframing and click-through, no code prototyping.
  • Websites designed to existing brand guidelines.
  • Ecommerce website design and development.
  • Focussed customer experience from start to finish.
  • Fully responsive and WCAG accessible.

Benefits

  • 23 years delivering first class creative, website and service design.
  • Measurable goals for your organisation and website users.
  • Early and constant testing with real users.
  • Iterative wireframing and prototyping for robust usability testing.
  • Brand awareness, consistency and enhancement across all devices.
  • Small, client focused team ensures best in class service.
  • Powerful, easy-to-use and learn CMS platforms.
  • Employee and stakeholder engagement throughout the entire project.
  • Responsive and WCAG accessible as a given.
  • Friendly and experienced, service focussed team.

Pricing

£43.75 to £93.95 a person an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@knowthis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 0 3 1 7 4 3 6 9 3 9 4 3 9 4

Contact

Knowthis Agency Ben Saul
Telephone: 07540 329794
Email: ben@knowthis.co.uk

Planning

Planning service
Yes
How the planning service works
Knowthis provide a planning strategy that is user and customer centred which complements the GOV Digital Service Standard. Or planning process starts with Discovery research, through one, or a series of workshops to ensure thorough knowledge of the service and user requirements and gather information on your organisational goals as well the goals of your users. Every project is thoroughly planned from the outset and designed to fit with varying needs of different sized organisations.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide training in using the WordPress admin interface and any websites which we develop in WordPress for the client. We design content management systems to be intuitive and easy to use, however training is provided remotely as part of the project.
Training is tied to specific services
Yes
Services the training service works with
WordPress

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our approach to UCD and testing is built from many years’ experience of implementing customer access channels and transforming service delivery, complements the Digital Service Standard. This ensures that we help you to design all your digital requirements around best practice
and your customers.

Our core methods are as follows:
– Plan, prototype and design
– Test, refine and validate
– Build. Iterate. Review. Improve.
– Launch and market
– Measure and improve

User and technical testing is a continuous process that is embedded into the Knowthis project methodology. We use a combination of manual and automated testing to achieve optimal results. We throughly test, User Experience, User Interface design and functionality, through face-to-face usability testing, eye tracking, heat mapping and tree-jacking. We also test Cross-Browser function, Responsive Behaviour, Responsive and WCAG accessibility and Load and Speed Performance Testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
We provide expert support that includes assistance on building, maintaining and moving websites. We mainly use WordPress CMS as most suitable solution for offering a great level of functionality, security and ease of use. We believe in complete transparency and try so super-serve our clients so they have 100% trust with our services. We are always available on email, phone or in person and make sure that you speak to an expert you can advise you for the optimal solution.

Service scope

Service constraints
We only work with the Wordpress content management platform when providing CMS solutions.

Our core office hours for support are 9am-5pm Monday - Friday.

Any on-site visits would be completed during core office hours.

Outside core office hours, support would be remote only and would depend on contractual agreements and SLA's.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We try and make our responses as instantaneous as possible. It will always be same day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We provide a number of ongoing support options to our clients, from website hosting, basic website maintenance through to bespoke support packages built around our clients specific needs. Our Hosting services include site setup, migration, software installation, server upgrades and patches for operating systems and databases, security testing, health-checks and ongoing server monitoring/incident management reporting.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£43.75 to £93.95 a person an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@knowthis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.