Symphonic Software

Data Access Governance

Symphonic provides access authorisation software driven by user-definable organisational policies. Our solution protects/enables access on the principles of Context awareness (for example, is citizen consent present) and fine granularity (for example protecting single data cells if necessary).


  • Data and Service access control.
  • Data Governance
  • Identity and Access Management
  • Attribute Based Access Control
  • Policy-driven access control
  • Risk-based access control
  • Fine-grained access


  • Strong data governance
  • API-led integration
  • Business-user driven policy management
  • Multi-technology IAM platform


£80000.00 per instance per year

Service documents

G-Cloud 10


Symphonic Software

Derick James


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Symphonic has been designed to operate within the widest range of environments and technologies.
System requirements
  • Open standards based
  • Multi-platform

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Symphonic provides a variety of support levels, from business hours to 365x24x7
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Symphonic provides user documentation, and can offer on-site training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Symphonic can export all access policies in industry-standard formats.
End-of-contract process Symphonic clients with IT staff will incur no end-of-contract costs, assuming that any replacement solution conforms to industry standards. As noted elsewhere, policies can be exported to a replacement solution using industry standards.
Should support services be required, Symphonic can provide these on request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing We have not done formal interface testing.
What users can and can't do using the API Symphonic's solution is an API-first solution. All system functionality can be driven through our API.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Symphonic supports over 240 different standards and protocols for data and service connection. Should a client have a need for connectors outside of this, a plug-in can be developed and included in connection libraries.


Independence of resources Symphonic has been designed for scalability. The deployed service is immutable and stateless and can be significantly scaled with no or very limited degradation of service.


Service usage metrics Yes
Metrics types Symphonic provides a fine-grained audit log of all decision requests and outcomes. These can be to our native audit logs, or integrated with standard packages such as Splunk.
Reporting types
  • API access
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Selective (configurable) encryption of sensitive data.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach XACML 2.0 or 3.0
Data export formats Other
Other data export formats XACML
Data import formats Other
Other data import formats XACML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Symphonic's service availability is determined by the user's chosen cloud environment. Where variance from agreed norms exists, Symphonic can discuss service credit regimes.
Approach to resilience Symphonic's strategy for resilience of it's PDP is available on request.
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels All functions within Symphonic's solution can be governed by the package itself in a process we call recursive or self-governance. We use the access restrictions of the software to limit access to its own functionality.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Symphonic is a software security company. We take IT security seriously. As a key part of our approach, we have an external audit performed periodically of our security stance in respect of our software.
Information security policies and processes Symphonic has a nominated Security officer to maintain our position on security matters.
We have secured a number of certifications and undergone a number of processes in this regard:
Cyber Essentials Plus
NHS Information Governance
Externally sourced penetration testing services.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The applications that comprise our service include software written by our in-house development team, and open-source libraries provided by third parties. The in-house software is tracked by a version control system, and changes are tracked using an issue tracking and change management system. We have processes in place to ensure all changes are reviewed an tested. Our review process includes security impact assessment, including but not limited to assessment against the OWASP top ten risks. Our build system monitors CVE reports for our third party dependencies. Our quality management system is ISO9001 certified.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symphonic's software undergoes penetration testing via a 3rd party and we additionally utilise CVE. We deploy patches in line with a risk analysis as required.
Protective monitoring type Undisclosed
Protective monitoring approach Penetration testing. Compromises will be fixed in a patch release, depending on criticallity, as soon as it becomes available.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via telephone or dedicated incident support email address. We provide regular reporting until resolution.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £80000.00 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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