Geomant

Microsoft Teams Recording Service

Geomant's recording service for Microsoft Teams offers a flexible and cost-effective approach to interaction recording. Utilising market leading Verint technology, along with our Azure hosting experience, we offer fully managed software as a service (SaaS) and hybrid packages to suit all business requirements.

Features

  • Compliance Recording
  • Data Integrity
  • Cognitive Capabilities
  • Deep Integration with Microsoft Azure
  • Enhanced Usability
  • Data Intelligence
  • Compliance Storage Integrations

Benefits

  • Captures and stores complete communication records in MS Teams
  • Helps ensure data protection and integrity with encryption
  • Facilitates voice transcription and advanced search
  • Archives records for instant search and playback.
  • Provides real-time, customisable dashboards and reporting
  • Allows recorded data to be stored on-premises or cloud storage

Pricing

£14.22 to £32.68 a user a month

Service documents

Framework

G-Cloud 12

Service ID

1 0 2 9 9 8 3 5 3 8 0 5 2 4 3

Contact

Geomant Steve Blackmore
Telephone: 01789632064
Email: sblackmore@geomant.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
MS Teams, Cisco, Avaya, IPC, BT Trader Turrets, others
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Requisite Microsoft licensing and MS Teams are needed to use the service.
System requirements
  • MS Teams
  • Requisite Microsoft licenses for recording Teams

User support

Email or online ticketing support
Email or online ticketing
Support response times
Non service impacting questions are responded to within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Available from web site.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support levels are available to meet the requirements of our customers; including 24x7 and 8x5 or bespoke options.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A comprehensive knowledge base is available online. Geomant typically undertakes a free-of-charge requirements gathering exercise in order to understand which Verint components may be of value to each customer. Customised documentation will be prepared, based on the components to be deployed.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data may be extracted upon request. The method and content will be agreed prior to the data being extracted.
End-of-contract process
All data and recordings are the property of the customer, and Geomant is acting as data processor on customer's behalf. At the end of the contract, Geomant will work with the customer to define how the data will be extracted and where it will be extracted to. The Verint solution includes data extraction and migration tolls which can be used for this purpose. Geomant will charge for this service, based on man-time and any Azure usage charges involved.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The Verint web portal provides the administration and configuration interface for all tenants.
Accessibility standards
None or don’t know
Description of accessibility
Access is via the public internet using secure HTTPS.
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
Geomant hosted Teams Recording is deployed in Microsoft Azure data centres, and benefit from proactive resource monitoring that allows for flexible resourcing.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics are specific to each customer use case. E.g. we provide metrics for number of calls recorded and storage size used.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Verint

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data Management Policies can be created based on the customer export requirement. Geomant will manage this process either as a one-off or period exercise.
Data export formats
  • CSV
  • Other
Other data export formats
  • Various audio formats
  • Various video formats
  • Various report formats (e.g. PDF, CSV, etc.)
Data import formats
Other
Other data import formats
Various audio formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Geomant guarantees the availability of the hosted recording service. Should the Service be unavailable, customers may be due a Service Credit, calculated on a monthly basis, as a percentage of that month’s Service Fee. Scheduled and suitably notified maintenance windows, as defined within the Terms of Service document, will not be included in the availability calculation. Service Credits can only be used as a credit against future invoices.
Approach to resilience
We provide inherent fault tolerance and HA capabilities in our services and also rely on cloud provider redundancy capabilities. Further details are available upon request.
Outage reporting
In case of any outage affecting any one customer, we immediately get in touch with them via phone and email and also provide an update on our public system status page.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Our product provides a full RBAC permission mechanism over on the Administration portal.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Geomant has its own comprehensive information security policies and processes.
Information security policies and processes
Geomant has its own comprehensive information security policies and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow ISO procedures.
Vulnerability management type
Undisclosed
Vulnerability management approach
The Operations Director is responsible for threat assessment and prevention.
Protective monitoring type
Undisclosed
Protective monitoring approach
Managed by our Support Team.
Incident management type
Supplier-defined controls
Incident management approach
Geomant has dedicated Support, DevOps and Service Delivery teams, and operates to well-defined processes and procedures. Users can report incidents via email and phone, and all incidents are logged in an incident management system. Post-incident reports, including RCA are created for high severity incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£14.22 to £32.68 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents