The Excelicare Integrated Sexual Health application is a user-friendly clinical information system for sexual health and related clinical and reproductive services. The design has been created to meet the demanding requirements of clinical leaders within the reproductive health field and provides seamless collaborative care between staff, clinics, specialties and services.
- The application is web-based with powerful inbuilt security controls.
- Excelicare offers a true suite of seamlessly integrated products.
- It is based on an extensible, dynamic data model.
- Functional and flexible with automation capabilities.
- Core modules and rules are accessible to configuration and extension.
- National standard reports available at the click of a button.
- Designed to meet the needs of reproductive health clinical leaders.
- Seamless collaboration between staff, clinics, specialties and services.
- Easily configurable to match local working practices and clinician preferences.
- Particularly suited to complex clinical environments with multi-location teams.
- Leaves more time for consultation and less time in administration.
- Acts as a clinical support tool to ensure compliance.
- Excelicare will support the transition to a paperless service.
- Improvements in quality of care through automated workflow.
- Standardisation of data collection and best-practice across the service.
- Advanced reporting tools to support data analysis and service improvements.
£76799 per instance per year
AxSys Technology Limited
0141 840 5924
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Acknowledgement time is within 20 minutes of email being received.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Onsite support|
|Support levels||All users are treated as high priority and all have the same level of service. We are happy to negotiate with clients for an extended service package, if they require it, but it would incur an additional cost.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We engage with clients to determine their needs and requirements through a series of meetings which can be face to face or remote. In support of this we provide training and documentation.|
|Other documentation formats||Microsoft Word|
|End-of-contract data extraction||Data is extracted via our reporting instance for which we provide a full data model.|
|End-of-contract process||At the end of the contract hosting will be discounted, the application will become unavailable but the reporting instance will remain available.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There is no difference between desktop and mobile as the services provided is browser based.|
|Accessibility standards||None or don’t know|
|Description of accessibility||The service is accessible through web browsers, the accessibility of the service is delivered through the native features of the browser.|
|What users can and can't do using the API||The API allows for search, view, insert, update, delete of data within the application.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||Customisation is provided through our proprietary Toolkit which accommodates data entry facility, integration facility, and analytics|
|Independence of resources||The service is deployed via a set of load balanced webservers. Demand on the service is monitored and hardware provided can be increase as load grows.|
|Service usage metrics||Yes|
|Metrics types||We provide service reviews, as a defined period agreed with the client. We also provide a SharePoint client site for them to use to monitor support tickets and provide them with documentation.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data can be exported via all means supported by Microsoft SQL Server.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Dependent on client need, up to 99.999%|
|Approach to resilience||We operate a clustered solution on the database servers with co located servers based on clients needs.|
|Outage reporting||We do this via broadcast emails and SMS.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||All user accounts have RBAC security model applied.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||CQS|
|ISO/IEC 27001 accreditation date||09/10/2015|
|What the ISO/IEC 27001 doesn’t cover||N/A|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Our 3rd party host is N3 and HSCN approved and provide this process.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Our 3rd party host is N3 and HSCN approved and provide this process.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Our 3rd party host is N3 and HSCN approved and provide this process.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Our 3rd party host is N3 and HSCN approved and provide this process.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£76799 per instance per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|