THELOGICALLY LTD

Disinformation Countermeasures

A suite of tools including fact checking, open-source intelligence and AI to investigate specific domains and platforms, and track the spread of disinformation and misinformation campaigns. Logically identify campaigns on both open and closed networks; detecting problematic content and deploying countermeasures to mitigate the risks posed by such content.

Features

  • Fact-checking
  • Platform Co-ordination
  • Issuance of Takedowns and Notices
  • Communications Campaigns - early warning and retrospective

Benefits

  • Combat problematic content on social Networks
  • Identification of influence operations on Social network
  • Combat problematic content on closed networks

Pricing

£8,000 to £500,000 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyric@logically.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 0 1 2 6 6 7 3 8 4 3 6 0 2 2

Contact

THELOGICALLY LTD Lyric Jain
Telephone: 01484725440
Email: lyric@logically.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
- Disinformation Countermeasures

- Disinformation Detection

- Information Integrity Threat Identification and Mitigation

- Veracity Assessment

- Credibility Assessment

- Misinformation Detection
Cloud deployment model
Public cloud
Service constraints
The primary consideration when it comes to limitations is access to raw data. Some Logically capabilities are language agnostic, however more complex natural language models such as stance comparison are at present limited to english.
System requirements
  • Internet Access is Required
  • Must meet pre-defined Browser Requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours hours - 7 Days a week
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Logically employs a wide array of domain experts that strive to provide both intellectual and technical support to our customers proactively. With Logically’s Managed services full support is offered to ensure customer success while our Cloud-hosted solutions come with on-boarding and maintenance support and implementation and analysis workshops
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training and on-boarding package is available to any new customer; this process typically takes 1-5 days, depending on the scope of the project.

Logically employs a wide array of domain experts that strive to provide both intellectual and technical support to our customers proactively. With Logically’s Managed services full support is offered to ensure customer success while our Cloud-hosted solutions come with on-boarding and maintenance support and implementation and analysis workshops
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Upon request Logically will provide a data download user data in secure CSV Format
End-of-contract process
Either the end-user customer renews the service or we terminate the service on the contract expiry date and delete any customer related account information . The contract covers product access and support up until the date of expiry.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No differentiation between Mobile and desktop services as our Models have been tailor made for distillation on Edge Hardware as well as desktop.
Service interface
Yes
Description of service interface
Self-service web application with dashboard, Browser Extensions available for certain use cases
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We conduct regular Usability and accessibility research and User interviews including with screen reading technology to ensure our products and services meet industry standard guidelines.
API
Yes
What users can and can't do using the API
Logically's systems are designed with extreme flexibility in mind. Our core system architecture is platform-agnostic. It provides the ability to ingest external, sensitive, or proprietary data sources in a plug-and-play configuration and output raw and processed data via encrypted endpoints integrated into existing systems.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
When creating a new account or setting up a new project, we can offer a plug and play customisation service for our customer's requirements, as well as through platform settings. Custom capabilities such as novel data sources and threat types can be added in 1-4 weeks depending on the complexity of the integrations.

Scaling

Independence of resources
Logically's systems are not limited by scale. We use cutting edge infrastructure to ensure our services are available on any scale.

Analytics

Service usage metrics
Yes
Metrics types
Depending on the services customers require, we can provide KPIs based on outcomes, information detail, events, and threats identified: from counts of unique fact-checks, credibility assessments, and threats. We can also use Latency as a measurable: time from a user request or threat origination to response or threat flagging as well as Accuracy in the form of correct classifications.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is available for export in through the API as well as Manual data exports from the user interface, all data is provided in CSV format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% Uptime Availability
Approach to resilience
Available on request
Outage reporting
Automated Customer Email Alerts and Service Availability Dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management and configuration of the service requires Logically administrative privileges for the customer account. Support channels require a Logically account.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Logically follows industry standard security governance procedures and is in the process of complying to ISO/IEC 27001, we use a combination of high levels of encryption, trained staff, and information security policies and technical and Ethical safeguards to protect our customers’ data.
Information security policies and processes
Logically uses a combination of high levels of encryption, trained staff, and information security policies and technical and Ethical safeguards to protect our customers’ data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All new features follow our rigorous planning processes. Any new feature or changes to an existing one are described from a use case perspective and a solution is documented.

Jira is used for tracking all development tasks form start to finish. All features are reviewed and signed off by the security team and Ethic board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Logically uses a combination of Internal and third party teams to detect vulnerabilities in our services as well a continuous Pen Tests (minimum once per year) and offers bug bounties for non critical parts of our service. Logically uses Google Cloud infrastructure who perform regular testing for vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Any Potential compromises will follow our defined security guidelines. We monitor 24/7 and all critical incidents are acted upon immediately.
Incident management type
Supplier-defined controls
Incident management approach
The Logically Information Security Team will evaluate and determine a response strategy and:

- Confirm Scope of Incident
- Confirm, Catalog and Confirm Damage to Data/Property
- Confirm Impact to the Business
- Categorize Incident (Malware, Intrusion, Damage etc.)
- Determine Response and Remediation Timeline both Internally & Externally

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8,000 to £500,000 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyric@logically.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.