Village Software Engineering

Tableau On-line Platform

Tableau Online as your self-service SaaS visual analytics platform fully-hosted in the cloud. The Tableau Online Platform allows users to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Data source automation can be applied to the platform through the use of APIs.

Features

  • Visual Analytics, Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
  • Hosted. Maintained, Administered, Upgrade-free, Dublin Data-Centre, Compliant, Trust
  • Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO
  • Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
  • Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
  • Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
  • Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
  • Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
  • Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
  • Seventy Connectors. Applications (e.g. SAGE), Files (e.g. JSON), Relational, 'Big'

Benefits

  • Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
  • Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
  • Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
  • Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
  • Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
  • Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
  • Leverage value of your ERP (i.e SAGE, DYNAMICS, UNIT4)
  • Templated patient level costing analytics (PLICS) for NHS Trusts

Pricing

£0 to £695 per user per year

Service documents

G-Cloud 11

100985459592176

Village Software Engineering

Graham James

+441517097728

graham.james@villagesoftware.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No specific constraints
System requirements
  • Minimum Browser versions: Chrome, IE(v11), Firefox, Safari (iOS8.x)
  • Mobile Apps (Available from App Store or Play Store)
  • Up to 100GB storage available (per Site)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Village Software operates a comprehensive Support Service that provides the client with access to a dedicated team of Support Consultants who have sole responsibility for resolving any support issues raised. Calls are categorised and our standard SLA response times are:
1. Critical - Response time - 1 hour
2. High - Response time - 4 hours
3. Normal - Response time - 8 hours
4. Low - Response time - 24 hours

Premium service packages can be agreed with individual clients
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Village Software offer two main categories of support:

Standard - This is the basic service offered and provides a technical support service for the solutions and software platforms covered by the support contract. Guidance on solutions and application issues is also provided, as part of this service. This service is a 8am to 5pm service on working days Monday to Friday. Standard support is provided to every Tableau Online customer at no extra charge as part of their subscription agreement.

Premium - This service includes enhanced support for the solutions deployed on the supported software, patch application, out of hours support and the option of administration, platform and infrastructure support for the client. As the package is dependent on complexity of the client’s requirements, it will be priced on a case-by-case basis.

As part of our support service, each client receives a named technical account manager and Village Software also provide a team of cloud support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Village offer a free of charge on-boarding package for getting started with the platform. You will gain benefit to your organisation from day one. In addition the Tableau On-line service offers great deal of training material and supporting collateral that is publicly available on the web. In addition we have a range of training courses that cover use and administration of the software. For example: Free training videos, free online training presentations, e-learning, classroom-based courses, on-site courses and virtual courses.

Another relevant aspect here is the huge community of partners, users, fans and collaborators across the world who regularly support Q&A forums and provide blog articles and other information that contributes to a collective body of knowledge that our customers find very valuable as they are developing their own skills.

In addition to this, Village can be engaged to provide Professional Services for a fee, with a bespoke engagement defined and conducted in accord with the customer's requirements.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users have full control over the content (including published workbooks and data extracts) that they choose to put into the Tableau Online Platform and they can regenerate, drop, download or retract these at any time.

Users can request a full copy of their data at the end of their contract which they could then restore to a local server if required.

As stated in our Terms of Service, once a Site is terminated all data, content and related metadata will be removed and is not recoverable.
End-of-contract process No additional cost. At the end of a subscription period, if a customer does not renew, then they will find their license is no longer active and all users in the organisation will be unable to publish, access or interact with any content in their Tableau Online Site.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience and interaction is defined by the Creator who published.

In addition Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience.
Service interface Yes
Description of service interface Several API service interfaces are provided:

The REST API can be used for managing users, groups and sites

Extract API can be used to create data extracts that improve performance and provide offline access to data.

Document API is used to create and deploy templates or migrate workbooks from test to production data sources.

Javascript API for embedding Tableau into custom web applications.

Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user.

Extensions API open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
Accessibility standards None or don’t know
Description of accessibility The Tableau Platform as a whole does not fully comply with this standard, however the individual dashboards that are published can be made to be fully compliant, at the Creator's discretion.

We maintain various help pages and knowledge base articles to assist Creators with this task, under the heading of 'Building data views for accessibility'.
Accessibility testing No specific testing has been done with particular assistive technologies. Village have a dedicated UX team that will work with individual client needs and adapt the platform accordingly.
API Yes
What users can and can't do using the API Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.

A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'.

The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.

Extract API can be used to create data extracts that improve performance and provide offline access to data.

Document API is used to create and deploy templates or migrate workbooks from test to production data sources.

Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.

Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.

Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Village are experts in UX/UI and will maximise the users experience in working with the platform. The purpose of the Tableau Online Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Scaling
Independence of resources The Tableau Online Platform uses technical infrastructure hosted and maintained in our EU (Dublin) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

Analytics
Service usage metrics Yes
Metrics types A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Tableau On-line Platform from Tableau UK

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The Tableau Online Platform allows data to be exported in various ways. If using Tableau Prep (included in the platform) then a data flow can produce an output in .csv .tde or .hyper format. Creators can export data to csv from any chart they are working with. Explorers and Viewers can (depending on user permissions) export data from a dashboard or chart they have access to.
Data export formats
  • CSV
  • Other
Other data export formats
  • Tde
  • Hyper
Data import formats
  • CSV
  • Other
Other data import formats
  • Tableau has over 70 native connectors...
  • Files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Tableau On-line Service does not guarantee a particular level of availability for the Tableau Online Platform. We publish stats showing current (and last 30 days) levels of performance and maintenance breaks on the internet at trust.tableau.com.

No refunds are provided as a result of degraded service.
Approach to resilience For the Tableau On-line Platform this information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud' For individual advice contact Village Software on info@villagesoftware.co.uk
Outage reporting A public dashboard is available at www.trust.tableau.com

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.

SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.

Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support.
Access restrictions in management interfaces and support channels Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Control procedures for our Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
Information security policies and processes Our customers, employees, and business partners trust Tableau to responsibly protect the data and systems under their care in the Tableau Online Platform. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Online Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Village and Tableau Security teams care deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.

All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In relation to Tableau Online Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.
Incident management type Supplier-defined controls
Incident management approach For internal incident management, we use an industry-leading ticket-tracking platform that conforms to the ITIL standard.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £695 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A fully-operational instance of the Tableau Online Platform can be made available on a trial basis for a short duration.
Link to free trial Visit www.tableau.com

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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