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11 results found

11 results found containing nps in Cloud support

  • BetterGov Housing Support Services


    Cloud Support Services available for Northgate NPS Housing, Civica Cx, Orchard Housing, Capita One Housing Implementations, Contracts and Procurement, Client-Side Integration & Interfaces, Training and Reporting. We are Cyber Essentials Certified with Prince2, MSP, ITIL, ITQSB Qualified staff.

  • Customer Analytics


    The service offers advanced analytics and data science offerings focusing on Customer lifecycle deployed on the cloud and managed as a service when required. Offerings include use cases covering Customer Segmentation, Customer Churn, Net Promoter Score (NPS), Customer Cross/Up Sell, Anomaly Detection.

  • User Research to support transition to cloud services

    Required Experience Ltd

    User research provides deep, insightful understanding of, and empathy for, the user: the person they are, the tasks they need to do, the frustrations they have with existing products and services, and their ideas for how a service could best be migrated to the Cloud.

  • eXperience Management (XM) - Qualtrics

    Capricorn Ventis Ltd.

    Capventis partners with leading insight platform provider Qualtrics, which specialises in Customer Experience, Market Research and Employee Insight modules. It is a web based survey tool which allows users to collect data online to assess customer satisfaction, undertake market research, conduct employee evaluation and provide channels for customer website feedback.

  • Cloud Orchestration Services

    Intercity Technology Limited

    Intercity's Cloud Orchestration Service allows the use of programming technology to manage the interconnections and interactions among workloads on public and private cloud infrastructure. It connects automated tasks into a cohesive workflow to accomplish a goal, with permissions oversight and policy enforcement. It gives customers a window into their Cloud.

  • High Performing Digital Teams

    Alchemmy Consulting Ltd

    Alchemmy helps clients develop teams who are aligned with and committed to a common purpose, who consistently show high levels of collaboration and innovation and produce superior results. We understand the need to support teams and provide sustainable solutions and frameworks to ensure successful and collaborative working relationships.

  • Citizen Satisfaction

    NTT DATA UK Limited

    Measuring citizen satisfaction and understanding the reasons behind the score is critical when managing the overall relationship and experience. NTT DATA helps public sector organisations to define which metrics to use to measure satisfaction, improve data collection for feedback and produce real-time scores from customer feedback tools.

  • Customer Experience Transformation

    Alchemmy Consulting Ltd

    Providing an excellent customer experience is no longer enough, you must be able to engage your customers through multiple channels allowing them to seamlessly move between them without compromising service. Alchemmy helps clients understand how their customers engage with them; to define, implement and execute successful customer experience strategies.

  • Conn3ct Voice Bot Natural Language Consultancy


    Technology agnostic professional services for the delivery of automated conversational applications in high volume customer facing enviroments. Significantly decreasing the cost to serve by automating processes and reducing the need for human interactions and at the same time improving the customer experience

  • Conversion Rate Optimisation (CRO)

    Red Badger

    Red Badger’s CRO services combine science, data insights, analysis and UX to improve the customer journey across platforms. Optimisation increases orders, revenue, engagement and any other Key Performance Indicators (KPIs). With expertise in A/B and Multivariate Testing (MVT) Red Badger offer a full-service approach to maximising your online potential.

  • Channel Strategy

    Equal Experts UK Limited

    Designing channel strategies to determine the optimal place for customer interactions - matching the complexity and nature of each interaction to the most appropriate option (including web, mobile, app, contact centre and in-person) supported by cloud-based services. Successful channel shift drives customers to use intended channels to achieve desired outcomes.