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14 results found

14 results found containing icasework in All categories

  • Civica CRM and Case Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s fully mobile-responsive, low-code iCasework CRM / Case Management platform enables dynamic forms and workflow to be easily created supporting a range of service areas. A ‘My Account’ function enables self-service and staff views include screens for CSAs and capability for mobile workers.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Civica Corporate and Statutory Complaints Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s Corporate and Statutory Social Care Complaints Management solution is designed to deliver efficient complaints management and to ensure compliance with requirements of the Health and Social Care Act and CQC. It includes complaints recording, handling, workflow, correspondence management, case tracking and reporting.

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Parliamentary Questions, Ministerial & Treat Official Correspondence Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Civica FOI, EIR, Subject Access Request, Information Request and GDPR Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica Correspondence and Enquiry Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.

  • Civica FOI, EIR, Subject Access Request, Information Request, GDPR Case Management for Local Gov

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica Case Management for Councillors (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s case management for councillors enables councillors to securely manage their constituent case work efficiently and effectively from any location. Our solution integrates seamlessly with Modern Gov for committee papers, enabling councillors to have a single view of council activity in one place.

  • Civica Fraud / Investigation Case Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution, deployed securely on Amazon Web Services, this solution will support the management of fraud cases including Single Person Discount fraud, housing fraud, blue badge fraud and more. Adaptable to meet service-specific needs, the solution enables end-to-end traceability of cases and is fully auditable.

  • Civica Human Resource (HR) and Employee Relations Management (iCasework Case Management )

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services (AWS). Allows recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. It’s accessible via a self-service portal using mobile devices and traditional laptops and PCs.

  • Civica Human Relations (HR) and Employee Relations Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution for HR case management deployed securely upon Amazon Web Services which allows the recording and processing of multiple HR case types including general enquiries, capability, grievance, disciplinary, redeployment and sickness. Accessible via a self-service portal using mobile devices and traditional laptops and PCs.