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22 results found containing abavus in Cloud software

  • Abavus - Integration

    Abavus.co.uk

    This service allows for the design and implementation of communication and secure data exchange between mutually interacting software applications in a service-oriented architecture (SOA). Our approach promotes agility and flexibility. Abavus grades each integration according to its overall complexity (Simple, Intermediate or Complex). Also options for Auth2 and AzureAD requirements

  • Abavus - Chat Bot

    Abavus.co.uk

    My Council Services Chat Bot is a next generation of web enabled customer self service channel. Powered by a combination of heuristic rules and artificial intelligence is bring web chat into a new era

  • Abavus - Service Desk

    Abavus.co.uk

    Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process e.g. client request, support ticket, incident or case. Service Desk can also be considered as 'CRM-light'.

  • Abavus - Self Scanning

    Abavus.co.uk

    Self Scanning allows customer to fully self service when there is a requirement to submit official documents and where documents require Council verification. Customers are able to self scan at a secure kiosk in the Council offices or other appropriate facilties. Includes secure stand. Excludes fitting and device.

  • Abavus - Case Management

    Abavus.co.uk

    My Council Services Case Management is a rapid implementation, hosted Case Management application. Designed specifically for use in public sector organisations, providing an easy to use, fully featured Case Management system on the My Council Services platform offering open connectivity and easy integration with third party applications as required.

  • Abavus - Web Services

    Abavus.co.uk

    Web Services API Package - a standardised way of integrating Web-based applications using open standards e.g. XML, SOAP, WSDL etc.

  • Abavus - Waste Management

    Abavus.co.uk

    My Council Services Waste Management Module enables councils to configure all aspects of the refuse and waste management process, both domestic, clinical, subscribed services and trade, from setting and managing up collection types through to integrating and fully automating the addition of collections to rounds; managing the entire process.

  • Abavus - Mobile Working

    Abavus.co.uk

    Enables your mobile workforce (maintenance team, inspectors, engineers, social workers, housing officers any field based staff) to receive, access and edit service requests, case files and detailed task information in the field. Windows, Android or iOS Native Mobile Worker App, offering the Mobile Worker, Mobile Manager or Express Worker interface

  • Abavus - Regulatory Services

    Abavus.co.uk

    Regulatory Services, a module of the widely used My council Services Platform, has been developed in partnership with our UK, local authority customers to deliver efficiency improvements and digital service enablement for all areas of Regulatory Services and Public Protection.

  • Abavus - Booking and Appointment

    Abavus.co.uk

    The Bookings and Appointments module delivers the ability for a local authority to create any type of booking or appointments process. From the booking of an appointment to meet with a Council Benefits Advisor through to the reservation of any facility. Can enable both customer facing and internal facing processes.

  • Abavus - Communications Plug In

    Abavus.co.uk

    Allows for the scheduling and sending of targeted communications to customers. Also enables customers to 'subscribe' and 'unsubscribe' to content feeds that are of interest and relevant to them. Can be used as a communication overlay for service delivery related activities e.g. collection reminders, renewal reminders or for general communications.

  • Abavus - Payment & Product Management

    Abavus.co.uk

    Integration to the Council's selected payment gateway for web and / or native mobile. Includes the ability to configure and manage the Council's entire product and service catalogue, VAT management and revenue management. Allow for customer to add multiple products to a single transaction.

  • Abavus - Non Production Environment

    Abavus.co.uk

    A testing and sandbox environment available for clients to conduct their own quality assurance and testing. A fully functional mirror of the client's live instance with the option to have all current configuration settings cloned at intervals upon request. Incremental clones are chargeable

  • Abavus - Contact Centre CRM

    Abavus.co.uk

    My Council Services Contact Centre is a rapid implementation, hosted Customer Relationship Management application. Designed for use in public sector organisations. Providing an easy to use, fully featured CRM system on the platform, fully integrated to all other My Council Services modules and offers easy integration with other systems.

  • Abavus - Contracts & License Management

    Abavus.co.uk

    The contracts & Licensing module is a fully integrated with the My Council Services digital platform. Functionally rich, enabling Local Authorities to design, configure, deploy and manage any of processes that fit under any form of contract or license. E.g. skip or scaffold licenses, taxi licensing, green garden waste etc.

  • Abavus - Web Map Service

    Abavus.co.uk

    Ability to display third party geospatial files as part of any customer or internal form or process

  • Abavus - Address, Asset & Product Management

    Abavus.co.uk

    Address, Asset & Product Data Management is made up of 4 components: Address (NLPG/LLPG) Management Asset Data Management People Data Management Product Data Management It allows asset, address, customer and product data to be stored, and managed centrally. Modules also enable federation with systems, as part of an MDM approach.

  • Abavus - Site License Small Authority

    Abavus.co.uk

    A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

  • Abavus - Know My Bin Day

    Abavus.co.uk

    Enable customer to look up their domestic / trade and other subscribed refuse collection services. Includes the load of cleansed and complete round collection data (supplied by the Council). Includes mobile app plugin and browser portal plugin.

  • Abavus - Site License Large Authority

    Abavus.co.uk

    A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

  • Abavus - Site License Medium Authority

    Abavus.co.uk

    A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

  • Abavus - Apps eForms & My Council Portal

    Abavus.co.uk

    Apps and EForms is a responsive e-form and native mobile customer and internal self service platform. The full range of customer facing and internal digital processes (Report, Book, Apply, Pay) can be created as electronic forms. Fully configurable and customisable. Supports all open standards for integration to other systems.