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2 results found containing Amazon in Cloud software in the category Social media monitoring
Mobile Edge UK
AI Chat service for Amazon Echo, Facebook and websites. AIML (version 2.0) is used to provide a common knowledge base, providing consistent responses across all channels. Can link to trained neural networks and authentication (IDV) services for account and status checking.
INBOX allows clients to connect and monitor to all their social channels and respond and route accordingly. It has advanced marketing and service functionality and allows integration into any contact centre solution or CRM system. Customer sentiment is also indicated.