Search results

35 results found

35 results found containing AWS in Cloud software in the category Contact management

  • AWS CRM SAAS

    Merkle

    A SAAS product offers our clients a pre-configured AWS cloud hosted CRM platform that can be used to integrate their customer data and associated transactional history for marketing use.

  • Civica Parliamentary Questions, Ministerial & Treat Official Correspondence Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).

  • Civica Licensing and Permit Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows licence and permit applications to be submitted as hard-copy or via a self-service portal that is processed as the Law dictates. Supports complex license and permit management workflow and referral processes.

  • Leidos Cloud Services Technical Support

    Leidos Innovations UK Limited

    Cloud Support from Leidos Technical Services delivers technical coordination to perform and orchestrate the resolution and fulfilment lifecycle of Cloud support (AWS/Azure/UK Cloud) and application services (L1/L2/L3). Managing supporting infrastructure and service component Events, Incidents and Requests to agreed service levels relevant to business priorities and underpinning contract terms.

  • Civica FOI, EIR, Subject Access Request, Information Request and GDPR Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.

  • Civica CRM and Case Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s fully mobile-responsive, low-code iCasework CRM / Case Management platform enables dynamic forms and workflow to be easily created supporting a range of service areas. A ‘My Account’ function enables self-service and staff views include screens for CSAs and capability for mobile workers.

  • Enterprise Service Builder Platform (ESB)

    Pentagull Ltd

    An AWS cloud installation of our ESB platform with a full development licence. ESB is a highly flexible, scalable and resilient platform that helps the public sector reduce costs and facilitate improved service.

  • BMC Helix ITSM

    Fusion Business Solutions

    BMC Helix is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the overall cost of Service Management for the digital enterprise. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix.

  • BMC Helix Digital Workplace Advanced

    Fusion Business Solutions

    BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.

  • BMC Helix Chatbot - Premium

    Fusion Business Solutions

    BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • BMC Helix Platform

    Fusion Business Solutions

    BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity). Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • BMC Helix Cognitive Automation

    Fusion Business Solutions

    BMC Helix Cognitive Automation utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Conversational AI Chatbot Solutions

    DATA PILLAR LIMITED

    DataPillar design and build a conversational experience between bots and humans. We build AI-Powered cloud based speech-based assistants and chatbots supporting 24+ languages to automate communication and create personalised customer experiences / Journey using NLP for all B2B and B2C customers.

  • Digital Space Automated Dialler

    Digital Space Cloud Services Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Arcus Automated Dialler

    Arcus Global Limited

    Automatically mass-calls your customers simultaneously, speaks to them giving your custom message and asks questions using a natural sounding, text-to-speech UK voice. Results from what they say is reported back to you with the option to forward to one of your agents or take a voicemail

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Case Management (iCasework)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form..

  • Civica Corporate and Statutory Complaints Management for Local Government (iCasework)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s Corporate and Statutory Social Care Complaints Management solution is designed to deliver efficient complaints management and to ensure compliance with requirements of the Health and Social Care Act and CQC. It includes complaints recording, handling, workflow, correspondence management, case tracking and reporting.

  • Civica Correspondence and Enquiry Management (iCasework Case Management)

    Civica UK Limited

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.

  • Civica Case Management for Councillors (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s case management for councillors enables councillors to securely manage their constituent case work efficiently and effectively from any location. Our solution integrates seamlessly with Modern Gov for committee papers, enabling councillors to have a single view of council activity in one place.

  • Assessment and Exam Solutions

    Elastic Case Limited

    We provide a suite of end-to-end tools targeting Assessments & Exams with Assessor and Secure Content and Case Management with the Flexible Case Platform (FCP). Full list of services and components available at www.quickcase.app. From exam setup and administration through to candidate participation, scoring and results.

  • Zendesk Sunshine via Netpremacy

    Netpremacy Limited

    Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.

  • Drupal Saas development

    Proctor + Stevenson

    Fully customised SaaS development using the Drupal 8 framework for global digital services. P+S are Acquia partners. Open-source, supports complex integrations into other business processes and tools.

  • Case Management as a Service

    Viewdeck Consulting Limited

    Web-based solution fitting a wide range of business, operational and transactional scenarios. A collaborative electronic workplace, enabling process, workflow, document/records management, and integrated functions for citizen interactions, supplier management and complex multi-channel transactions. Supports mobile working, accessible anywhere. Can be secured to elevated/secure for Local Government, Education, NHS, Law Enforcement.

  • Arcus Answer University Clearing Line

    Arcus Global Limited

    The University Clearing Line answers calls for seasonal high-volume calls such as “how many UCAS points do I need” and “what courses are available” 24/7. Leveraging natural language processing using Amazon Alexa technology, it reduces the load on Agents, scales dynamically and integrates with your existing telephony.

  • IMIcampaign

    IMImobile Europe Ltd

    IMIcampaign is a multi-channel campaign management platform that enables you to deliver tailored, personalised content to defined target audiences. It provides the ability to schedule, automate and manage your messages consistently across all of your digital communication channels with two way interactions and rich analytics and reporting.

  • CRM IQ - Lateral Technology Customer Relationship Management (CRM)

    Lateral

    Lateral Technology's CRMIQ platform enables businesses to automate and streamline the customer relationship management process - through use of our powerful and flexible workflows, it is possible to manage requirements, automate processes, increase efficiencies and improve productivity - driving engagement and returns for stakeholders at every step of the journey.

  • Customer Platform as a Service

    Viewdeck Consulting Limited

    Open source, COTS-based, functionally rich platform comprising Customer Management, Case Management, Service Management and Document Management. Rapid Alpha prototypes in days. Inbuilt process modelling, workflow and reporting. GDPR compliant, available with UK hosted, UK managed and UK delivered cloud solutions. Vertical solutions available secured to Elevated/Secure.

  • Customer Relationship Management Service

    Viewdeck Consulting Limited

    Providing enterprise scale, fully configurable Relationship Management supporting Account Management, Customer Management, Contacts, Calendar, Case management, email integration, campaign management, inbound and outgoing calls scheduling and task allocation. Includes reporting, dashboarding, visualisation, Workflow, Billing. Supports Mobile Devices. Can be secured to elevated/secure for Local Government, Education, NHS, Law Enforcement.