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445 results found in Cloud software in the category Unified communications

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445 results found

2FA / OTP SMS Authentication

MMG Mobile Marketing Group

Secure SMS Messaging and Voice Messaging with International Coverage. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Human Resources (HR) Portal - Fresh

Content and Code Ltd

Using years of experience in SharePoint and Microsoft Office 365 projects, Content and Code created the Fresh HR portal. Fresh offers a simplified communication and collaboration solution enabling organisations to cut through options, features and user requirements and rapidly deploy and leverage the intranet platform and its core tools.

Zoom Video Webinar

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

SBL Amazon Connect

Software Box Limited (SBL)

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Hosted Telephony (VoIP)

Redcentric Solutions Limited

Unity IP Voice is Redcentric’s hosted enterprise voice solution (VoIP) for organisations needing to update their existing telephony system but who are also looking to control equipment, training and operational costs, and boost the resilience of critical telephony services. Part of our public sector IT services portfolio.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

storm® ASK™

Redwood Technologies Ltd

storm® ASK™ is an omni-channel snapshot surveying solution, allowing businesses to receive, monitor and analyse input from customers in real-time. Mass-scale surveying can be carried out via automated voice call, SMS, email, online or WAP. storm requests, collates and analyses data automatically, reducing the cost of gathering regular customer feedback.

Smart Monitoring Tools

Eyenetwork

Our Smart Monitoring service is designed to deliver a proactive monitoring and business intelligence platform on a broad range of technology. The proactive monitoring is focused on identifying issues before they affect service users – helping ensure meetings happen on time and are productive without any technology stress.

Microsoft Office 365

Glemnet Ltd

Microsoft Office 365 is a cloud-based service that offers robust security, reliability, and user productivity.Office 365 includes Microsoft Office desktop suite with cloud-based versions including Microsoft Exchange Online, Microsoft SharePoint Online, Office Online, and Skype for Business Online—to help users be productive from virtually anywhere through the Internet.

Cloud Collaboration

Ideal Networks Ltd

Ideal provide communications, collaboration and customer experience management platforms including: • contact centre service: interactive voice response (IVR); automatic call distribution (ACD); skills-based queuing and routing of calls, emails, web chats, text • text/video chat, groups, screen sharing, content management. • phone, voicemail, and conferencing.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Bramble Hub - Mvine for Distributed Digital Identity Management

Bramble Hub Limited

Mvine for Distributed Digital Identity Management works alongside GOV.UK Verify ID assurance. Process more identity attributes with Citizen consent. Cloud software for Central and Local Government, and Devolved Administrations aligning their digital services to the Government Transformation Strategy. Available today for procurement from the Digital Marketplace under G-Cloud framework.

Nexus CloudSTEP for Voice

Nexus Open Systems Ltd

CloudSTEP for Voice provides a complete end-to-end solution for Microsoft’s Office 365 Phone System. CloudSTEP is based upon Microsoft's Framework Guidance for Cloud Voice, a stringent set of guidelines to ensure deployment success through comprehensive planning, delivery and operating phases. Underpinned by UC Assurance our leading unified communications support service.

Public Hosted Voice and Collaboration

Lloyds IP

Provides voice technology with the “Circuit” collaboration platform as a single bundle. This service is an internet application that brings together voice, video, messaging, presence and screen/file sharing into one view accessible on any device Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

CLOUD CONTACT CENTRE

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Zoom Video

Zoom Video

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Armour Mobile

Armour Comms

A London based organisation providing CPA certified encryption for secure voice communications (voice, video, messaging, group chat and data) on iOS and Android smartphones and tablets. Supplying Governments with cost-effective, easy to use technology combined with advanced security techniques to deliver cloud-based and on-premises solutions up to UK SECRET.

Sophos Central Security Products

Levett Consultancy Ltd

Levett Consultancy provides the range of Sophos Central products, including; Sophos Central - Sophos XG Firewall & Wireless Products Sophos Endpoint, Encryption, Mobile 8, & Server. Sophos Phish Threat

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

SharePoint Intranet

ClearPeople Ltd

ClearPeople’s intranet methodology offers simplified communication and collaboration toolset enabling organisations to rapidly deploy and leverage intranet solutions driving productivity, improving efficiency and sharing knowledge, utilising years of intranet experience in Microsoft Office 365, SharePoint Online Intranet, SharePoint 2013 Intranet, SharePoint 2016 Intranet, intranet development.

Operator Managed Event Call Service from MeetingZone

MeetingZone Ltd

You may prefer an experienced operator to manage your conference calls. With our Operator Managed service, an operator will manage the key elements of every call from scheduling, security requirements, key speaker introduction, Q&A session management and call wrap-up – leaving you free to focus on your message.

Arkadin Vision - Digital Meeting Space (Interoperable Audio, Web and Video Conferencing)

Arkadin

Arkadin Vision is a simple, easy-to-use, interoperable Cloud Digital Meeting Space, allowing businesses to collaborate via Audio, Web, IM & HD Video.  Schedule meetings with a single click, from Microsoft Outlook or Google Calendar. Participants can join via any device; Desktop, Mobile, Tablet, Skype and Meeting Room Video Conferencing systems.

Workplace by Facebook

Generation Digital

Workplace by Facebook is a private and secure work collaboration tool. It is a dedicated space for companies to connect, communicate and collaborate. Organisations of all sizes can use familiar Facebook features such as news feed, groups, messages and events to get things done. Others SaaS applications can be integrated.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Short Message Service (SMS)

MMG Mobile Marketing Group

Secure, Global SMS Communications. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Horizon Cloud Telephony Service

Incom Business Systems Ltd

Cloud based communication platform with advanced features including free local, national and mobile calls. There are a choice of handsets including desktop, cordless and mobile app with a web interface to manage calls and user features.

Cirrus PCI Pro Concurrent License

Cirrus

Our concurrent user license for PCI DSS Compliant payment processing allows your organisation to tightly match provisioning to demand. Simply determine the peak number of simultaneous payments made to determine the required number of licenses.

Skype for Business Plan 1

Insight

Microsoft Skype for Business Online is a hosted communications service that connects people anytime and from virtually anywhere and any device. It gives users access to presence, instant messaging, audio and video calling, rich online meetings, and extensive web conferencing capabilities. See https://products.office.com/en-gb/skype-for-business/online

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

SAP Hybris Commerce Cloud

Edenhouse Solutions

SAP Hybris Commerce is a leading digital platform that allows you to connect with your customers anytime, from any device, driving digital transformation. Enabling you to put your customers at the heart of everything you do. Commerce Cloud contains Citizen, B2B, B2C and telecommunications templates for rapid implementation.

Arkadin Cloud Transformation Services - Enterprise (Private Cloud - Microsoft Skype for Business)

Arkadin

CTS-E Skype for Business Private Cloud is a highly available cloud UCaaS solution with replicated platforms housed in six data centres in three geographies. The Service provided is fully functional and secure (ISO27001) Enterprise Voice services for global customers, from 1000 users up to hundreds of thousands of users.

Hosted Voice and Collaboration

Daisy Communications Ltd

A reliable enterprise grade hosted IP Telephony and Collaboration service available at either ISO 27001 or Official security levels. Enables users to securely and seamlessly contact users on the network from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

BT Managed Event Conferencing

BT PLC

The BT Managed Event service is a cloud based telephone dial in service for managed audio briefings, with a choice of entry options, in call support levels and in-call features. Typical uses are for larger gatherings, such as all hands calls, internal announcements, presentations and training.

Cisco Webex Board (formerly Cisco Spark Board) from MeetingZone

MeetingZone Ltd

Cisco WebEx Board is an all in one touch-based video room system for team collaboration. There are two models; 55" and 70" for floor or wall. Anyone can wirelessly share presentations, documents, whiteboard, video and audio conference in stunning 4K UHD from any location in the world using any device.

Audio Conferencing for Skype for Business from MeetingZone

MeetingZone Ltd

Extend the benefits of Skype for Business conferencing to include participants from outside your organisation. Our audio conferencing for Skype for Business service overcomes limitations experienced with the basic telephone conference facility in SfB, all while delivering superior voice coverage, quality and service to every meeting.

Nexus Office 365

Nexus Open Systems Ltd

Office 365 delivers the power of cloud productivity to organisations of all sizes, helping save time, money, and free up valued resources. Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services - including Office, Exchange, SharePoint, and Skype for Business

Pure SIP Trunks

Premier Choice Telecom Ltd

Premier SIP trunks are licenses which allow you to make and receive calls over a data connection (broadband, EFM, Leased Line etc...). The number of SIP licenses purchased is the total number of calls that you will be able to make at any one time.

Netcall Liberty CallMeBack

Netcall Telecom Limited

Netcall CallMeBack™ is a web callback solution that easily and rapidly connects voice calls for customers on the Web with contact centre agents. CallMeBack can be deployed on devices including Webpages, Mobile Applications, Kiosks, and Smart TVs. The solution is easily deployed and requires minimal changes to systems and processes.

Zoom Business IM

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Zoom Rooms

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Telephone Audio Conference Calls from MeetingZone

MeetingZone Ltd

Our audio conference call service is easy to use and always available. It is fully automated, secure and requires no pre-booking. Benefit from local access numbers from anywhere in the world, and schedule meetings directly from your email or calendar system, our online portal or mobile apps.

storm® CONTACT:EMAIL™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:EMAIL™ enables organisations to seamlessly incorporate email correspondence into their multi-channel communications services, managing all channels through a single, blended interface. Intelligent keyword recognition enables storm to identify the topic of an email and route it towards the most appropriate agent.

Unify Hosted Voice and Collaboration

Internal Communications Ltd

A reliable enterprise grade hosted IP Telephony and Collaboration service available at either ISO 27001 or Official security levels. Enables users to securely and seamlessly contact users on the network from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

WhenAvailable: Instant Message (IM) Broadcast Cloud Business Application

Modality Systems Ltd

IM Broadcast is a cloud-based, presence-driven corporate announcement application which provides a simple, fast and efficient way of sending out alerts, announcements and other messages within your organisation using Skype for Business Instant Message. It utilises presence information to deliver messages at the appropriate time (When Available).

Secure SMS Communications

MMG Mobile Marketing Group

Secure SMS Messaging and Voice Messaging with International Coverage. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.

Computer Aided Dispatch (CAD) Command & Control System

APD Communications

APD's Cloud Control Room Computer Aided Dispatch (CAD) Software, is a UK first specialising in advanced incident response management for Police, Fire, Ambulance Services and other critical control rooms. APD’s CAD is a scalable web-based, cloud-based, mobile, interoperable and fast to implement, upgrade and maintain

Appt - Intelligent Appointment Booking

Appt-Health

Appt is a cloud based application that revolutionises the way your practice runs 'call and recall'. We combine automated workflows with accessible digital technology (including SMS, email and voice calls) to save your practice money and maximise your income from targets like QOF.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

BT MeetMe

BT PLC

BT MeetMe, provides you with a simple and highly effective way to engage with colleagues, customers, suppliers, partners or any other ‘virtual’ team members via your very own personal meeting room, whenever you want. Use it anytime to hold ad hoc or scheduled conferences for small groups of people.

storm® SHIELD™

Content Guru Ltd (Redwood Technologies)

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Skype for Business Multimedia Contact Centre

Amillan Ltd

With Enghouse’s EICC platform Amillan are able to deliver exceptional Contact Centre capability for Skype for Business customers looking to add multi-channel capabilities into mid-size contact centre applications. The combination of deep Skype integration, multi-channel support, an intuitive agent interface makes Enghouse a powerful solution.

Avaya IP Office Hosted Unified Communications

Virtuoso IT Limited

Powered by Avaya IPO is cloud Unified Comms and Contact Centre solution for public sector organisations

Microsoft Office 365

Transparity Solutions Limited

Microsoft Office 365 enables work and collaboration from virtually anywhere. As a Tier 1 Direct certified Microsoft CSP partner, Transparity manages the complete experience, from licensing through to discovery, migration and ongoing support.

Media Platform

Stream UK

Media Platform is an online video platform. It allows you to host video content and deliver it over the internet. The service includes streaming, webcasting, payment and distribution modules.

Cisco Collaboration by KCOM

KCOM GROUP PLC

The agile, elastic collaboration offerings: Webex Meetings – the leading enterprise solution for video conferencing & web conferencing; Webex Teams (formally Cisco Spark) – a secure app for continuous teamwork with video meetings, messaging, file sharing and white boarding. Integration with other KCOM Workplaces services further enhances the overall experience.

Managed Video Conferencing as a Service (VCaaS) - Centerprise

Centerprise International Ltd

This standards based service allows maximum interoperability with legacy and future VC systems. Users connect to each other, host virtual meeting rooms and are able to share rich content. Users may use VC End Points, desktop or mobile devices to access services from the workplace or when working remotely.

Citrix Cloud Implementation and Consultancy Services

Incremental Group

Incremental Group’s Citrix Cloud Implementation and Consultancy services provide support and advice in the adoption of, and transition to, Cloud-based Desktop and Application solutions using Citrix cloud technologies. Our team of Citrix Certified Professionals work with organisations providing initial discovery and readiness, transition planning, cloud strategy, implementation and support services.

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

Skype for Business PSTN Conferencing

Civica UK Limited

Users can host or create meetings that contain dial-in phone numbers. Callers can then use those phone numbers to voice call into a meeting using their phone. You only need to set up dial-in conferencing for users who plan to schedule or lead meetings. Via Civica. See https://products.office.com/en-gb/skype-for-business/pstn-conferencing

storm® CONTACT™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

4net Agile Cloud

4net Technologies Ltd

A Unified Communications & Contact Center solution designed to help create a more agile workforce and improvement citizen/customer experience from 4net Technologies. Key features include telephony, voicemail, team collaboration via audio/video, IM, call recording, Omnichannel contact centre (voice/email/webchat) and customer analytics. Access via handsets/headsets, mobile apps and softphone clients.

storm® CONTACT:Web Chat™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:Web Chat™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. Web chat requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

storm® RECORDER™

Content Guru Ltd (Redwood Technologies)

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Unified Communications as a Service (UCaaS)

Centerprise International Ltd

A market leading Unified Communications (UC) solution powered by Cisco, which provides an entry point to IP telephony and exceptional flexibility in the way a business can deploy collaboration applications.

Cloud Call Manager

Sesui Limited

Award winning software that elevates an organisation’s communications systems into the cloud. Accessed through a phone, mobile or web app, your teams can then stay connected anytime, anywhere, as every voice or video call, email and SMS message comes through our secure, N3/HSCN, network.

Airwave Control Room Solution

Airwave

Integrated Communications Control System(ICCS) hosted within Airwave's secure private cloud or buyer's private cloud. Including automatic call distribution(ACD) and bulk voice recording capabilities. Control Room Solution is integrated with the Airwave radio network,ESN,PSTN,999(EISEC),and customer systems enabling seamless dispatching and call-taking. This describes the Premier offering. See ServiceDefinition for other Tiers.

Zoom Expanded Audio

Generation Digital

Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones and room systems.

Cisco Webex Meetings with fixed price audio from MeetingZone

MeetingZone Ltd

Unlimited audio access to Webex Meetings for a fixed monthly charge. Two options: 1) Toll Audio: Unlimited dial-in audio to Webex Meetings using local “toll” numbers in approximately 27 countries 2) Toll Plus Audio: Toll Audio plus unlimited dial-back calls from Webex Meetings to UK numbers. Both include unlimited VoIP.

Cirrus Admin / Supervisor License

Cirrus

The Cirrus Admin / Supervisor license provides enhanced functionality to make and receive calls / interactions, manage interactions, and the ability to be able to view historical and real-time interaction management information. Users simply need a web browser to access the service.

StreamCloud Hosted Telephony

Stream Networks Ltd

A flexible and scalable telephony system for 4 - 100,000 users. The StreamCom system is available as an on-premise, hosted and hybrid PBX. All systems and infrastructure are managed and supported by the Stream Networks technical team 24x7.

Unified Communications Contact Centre

Foehn

PureCloud is a complete multichannel cloud contact centre engagement platform. Combined with Foehn’s telephony and customer experience expertise we can ensure an organisations contact centre receives the most innovative technology, along with superior deployment and integration services.

Resilient Hosted Telephony & UC Services

Simplecall Business Ltd

SCB' Resilient on-site and cloud based voice solution enable a full communications solution, drives productivity, offers full feature set of PBX telephony. Collaboration features like web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Option for UK bundled minutes, per user/month.

storm® CONTACT:IVR™

Redwood Technologies Ltd

storm® CONTACT:IVR™ is a contact centre automation service that enables customers to self-serve routine inquiries. CONTACT:IVR uses techniques such as speech recognition and keyword recognition to process spoken and written inquiries and automatically connect customers to the correct information, freeing up agents to deal with more complex issues.

G Suite

Google

G Suite is a professional office suite of collaborative productivity apps. Easily work on email, calendar, documents, spreadsheets, and slides across your devices, with or without internet. Keep all your work in one place with secure access from your computer, phone, or tablet.

Heed

Heed Software Ltd

Heed is messaging automation software that provides the ability to build effective messaging solutions outside of email and chat. Heed integrates with enterprise systems to provide more effective communication through intelligent, automated and stateful communications. Heed can be leveraged to increase efficiency, reduce cost and improve KPIs around any process.

Hosted Telephony - Cisco HCS

CloudCoCo Limited

Cloud Coco offer a unique, scalable cisco powered HCS telephony solution, built on best of breed cisco infrastructure, delivering a highly available, easy to manage Unified Communications as a Service platform. Leveraging the full suite of cisco collaboration architecture.

RingCentral Contact Centre via Netpremacy

Netpremacy Limited

RingCentral Contact Centre is a cloud based, feature complete, highly configurable call centre solution, with extensive capabilities to improve agent productivity and increase customer satisfaction. Powered by inContact (cloud contact centre market leader), and built on a fault-tolerant architecture. Ring Central Contact Centre brings unparalleled service quality alongside market-leading functionality.

Private Cloud Voice Services (Hosted)

SpliceCom Ltd

A private cloud based Unified Communications solution with the ability to add on premise survivable gateways (Cloud Hybrid) or deploy the on premise as the primary solution with a Cloud back up. Supports both proprietary and 3rd party desk phones, smartphone and PC Softphones applications.

Wave OnCloud

Motorola Solutions UK Limited

WaveOnCloud provides secure, encrypted, Push-To-Talk (PTT) group and team communication using smartphones and tablet devices over WiFi and mobile networks. Supporting desktop and mobile communications with individual and group text messaging, WaveOnCloud enables collaboration between mobile and office teams using VOIP (Voice Over IP) on existing devices (BYOD).

Intelligent Paging for Fire and Rescue Services

CommonTime Ltd

Intelligent Paging for Teams is an out of the box pager replacement solution developed by CommonTime. The solution consists of a desktop-based console and mobile IOS and Android apps to receive and acknowledge paging messages. It can also include optional Computer Aided Despatch (CAD) Integration

Electronic (Hospital) Group Management

On Call People

On Call People is a comprehensive healthcare group management suite that creates tangible value by leveraging technology to improve provider interactions with peers, administrators, and the entire healthcare team.

telentConnect - Cloud Telephony and Unified Communications - Emergency Services

telent Technology Services Ltd

telentConnect is a hosted Voice and Unified Communications service provided as SaaS and powered by the award winning Unify OpenScape Enterprise technology. The telentConnect service provides a wide range of functionality to replace traditional business telephone systems and additional multi-media communication options to support collaborative, mobile and location independent working.

Touch Technology - Hosted Collaboration

Intercity Technology Limited

Touch Technology provides telephony, audio/web conferencing, unified messaging and contact centre capabilities. It suits organisations ranging in size from about 20 to 2,000 users, who self-manage their accounts via an on-line portal. Any voice-enabled device, including VoIP, mobile and analogue is compatible.

Appointment Management - Patient Connect

Healthcare Communications UK Ltd

Envoy Appointment Management is #1 communication software for NHS Trusts, sending patient appointment reminders via SMS, IVM, agent, email, letter and online. DNA’s reduce by up to 40% and appointment utilisation increases. 2way messaging, partial booking and pre/post assessments available. Latest technology digital appointment letters, dramatically reduces Trust postage costs.

storm® LOCK®

Content Guru Ltd (Redwood Technologies)

storm® LOCK® is a PCI-compliant payment system which ensures that agents never directly handle customer payment details. LOCK can be fully automated or agent-assisted. If the agent can stays on the line to talk the customer through payment, the tones are masked to ensure that compliance is maintained.

Skype for Business PSTN Calling

Insight

PSTN voice calling is an add-in to Cloud PBX that allows you to search for, acquire, and assign phone numbers to users in your organization so that they can make calls to and receive calls from people inside and outside of the organization, directly from Office 365. See https://products.office.com/en-gb/skype-for-business/pstn-calling-plans

Microsoft Skype for Business hosted and managed by MeetingZone

MeetingZone Ltd

Offers all of the features and functionality of Skype for Business server, delivered from the cloud. Skype for Business as a Service is a fully managed service hosted and managed by MeetingZone. Our user training and adoption programme is tailored so that everyone makes full use of the tools available.

Artificial Intelligence Contact Centre Agent

Contact Centre Systems

An artificially intelligent Contact Centre agent that holds a conversation with website users to answer questions in natural language, also known as a Virtual Agent. Virtual Agents can answer questions in multiple languages, scale instantly with demand and work 24x7 without a break.

Hosted Voice and Collaboration

Lloyds IP

A reliable enterprise grade hosted IP Telephony and Collaboration service available at either ISO 27001 or Official security levels. Enables users to securely and seamlessly contact users on the network from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

Office 365 - Managed

Stream Networks Ltd

Microsoft Office 365 from Stream Networks is the go to, "all-in-one" office solution for organisations of every size. Stream Networks offer flexible hands-on management and support to ensure organisations can focus on core operations with the peace of mind that a professional and knowledgeable entity is managing their systems.

SD-WAN

Ciptex

SD-WAN provides a secure hybrid overlay technology virtualizing the enterprise WAN with centralized management and control.

SAP Hybris Marketing Cloud

Edenhouse Solutions

Hybris Marketing empowers marketing professionals to merge, match and enrich data from disparate data sources to create a "golden record" for each customer profile. Contexts, interests, marketing preferences, predictive analytics and machine learning are used to provide personalised and empathetic campaign execution across all channels in an orchestrated manner.

Conduit Global CX100 omni-channel cloud Contact Centre Software as a Service (CCaaS)

Conduit Global

Conduit Global CX100 omni-channel cloud contact centre software, based on industry leading technologies, in any combination of PCI and GDPR compliant dedicated or multi-tenant private or public cloud environments; Offered on a 24x7, consumption based month-to-month or long-term commitment basis.

Exponential-e Hosted PBX & Unified Communications and Collaboration

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications and Collaboration Service provides users with Private Branch Exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Unified Communications Service which is delivered over our business-only, reliable and low latency network.

Skype for Business Phone System

Comparex UK Ltd

Cloud Voice. Skype for Business Phone System call management enables you to use Skype for Business and either your company's existing phone lines or Skype for Business PSTN Calling service. Place, receive, transfer, and mute / unmute calls, from nearly anywhere with internet access.

Circuit Collaboration

Atos IT Services UK Ltd

Circuit is an internet SaaS application that brings together voice, video, messaging, presence and screen/file sharing into one unified view accessible on any device. It creates conversation threads to bring continuity and context to your communication. Ideal transition from legacy Unify, Siemens, HiPath , Hicom and DX PBX systems.