774 results found in Cloud software in the category Contact management
Farthest Gate Limited
Report-a-Problem Liberator citizen engagement is a market leading module forming part of the Liberator suite of products. Report-a-Problem can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
Intelecom UK Ltd.
Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.
The Pupil Asset MIS is a Management Information System for all schools and MATs. From student records, staff management and online registration, to census data, parent messaging and payments. MIS also includes Tracker, covering advanced assessment tracking and behaviour management, as well as teacher and parent apps.
Locata Housing Services Limited
Locata’s application and assessment service allows Local Authorities to create intelligent online application and change of circumstances forms, these guide applicants through questions to easily complete complex application forms. Data is processed against the authority’s policy, and assess applicants’ suitability, eligibility or priority against particular services.
Panlogic Limited - Digital Engineering
eNewsletter service User administration of newsletter creation Newsletter templates (‘standard’, ‘promotional’) Newsletter publishing CRM ingest (nightly/hourly) CRM/site registered users merge Mailing list preview/editing Previewing, confirmation and send-out (via email templates) Auto-publishing to site (via web templates) Auto-publishing to relevant place in information architecture Analytics, statistics & tracking (bounce/open rates, click-throughs)
Pinro Technologies Ltd
Our cloud based platform Docurate allow organisations to create, share, sign and store documents from a single place.Manage all of your customer details and invoices from an elegant dashboard. User can access Docurate anywhere. Data is safe, secure and encrypted.
Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. ©SFDCGC102018
Tascomi Public Sector Housing is a key functional area within Tascomi’s comprehensive cloud-based Public Protection solution. Tascomi Public Sector Housing allows authorised users to manage workflows associated with Private Sector Housing, HMO Licensing and Grants. The system can be accessed on-the-go from any mobile device.
Replace your manual, paper-based processes with an eform, paperless workflow management system with PretaForm. Easily create intelligent business process applications like travel claims, leave requests, employee on-boarding etc. eForm functions include data capture, approvals, backend integration, business logic. Our low code platform empowers your team to digitise faster and cheaper.
Migration, Support, Development: o365 • SharePoint • PowerBI • Skype for Business • Project Management Office (PMO) • Records Management • Intranet, Continuous Improvement BI - BizzInsight • .Net Development
Verizon UK Ltd
Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.
A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.
SA Group Ltd
SA Group provide customers with a secure CRM service solution. We have experience of delivering secure cloud CRM services using a broad range of technologies across a spectrum of sectors/disciplines. We provide secure cloud CRM service solutions from design, through development into delivery and will also support in-service as required.
Zippy Zebra limited
CareCaller is our answer to serve the data collection, diary management and reporting needs of organisations providing befriending services.
Connect Assist Limited
A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.
F2 is a case management platform designed specifically for public sector organisations and educational institutions. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including HR enquiries, responding to FOI requests, managing correspondence and investigations.
Redwood Technologies Ltd
storm® INTEGRATE™:Salesforce.com is a module which enables storm communications to interoperate seamlessly with Salesforce.com Customer Relationship Management (CRM). Through a storm module within the Salesforce interface, agents can use Salesforce as a fully-unified communications desktop. Incoming multi-channel interactions are automatically identified against customer records for efficient contact handling.
Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device
Panlogic Limited - Digital Engineering
Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration
Garage Hive is an all-in-one cloud software for vehicle service centre (garage) management. It’s very well suited for garages looking after internal vehicle fleet as well as doing commercial business activities like MOT, Taxi Inspections, Servicing and Repair for public customers.
Send & receive text messages to manage your appointment reminders for maintenance visits. Confirmation of the times that the engineer will call reduces 'no-shows' and if the tenant has gone out then they can return home or call the engineer to re-book.
ProTech Computer Systems Ltd
This service description describes the Pro9 CPD, Revalidation & E-Portfolio Solution to support professionals and practitioners. This includes the management of nurses, midwives, higher education professionals, police etc of their professional and personal development and to maintain evidence of fitness to practice.
Create, publish and manage your digital-form with our intuitive and easy to use tool (PretaForm). Our service helps you replace outdated paper forms with feature-rich digital-forms. Create cost saving applications which automatically include data-capture, intelligent workflows and integration. Our low code platform empowers your team to digitise faster and cheaper.
GoPro Consulting Ltd
Advanced CotS GDPR compliance case management. Provides out-of-the-box functionality for self-service individual rights management of personal data. Includes in-house capabilities to validate and manage applications, monitor structured/unstructured data source requests for pattern matching and collate results, manages (actual/attempted) breach notifications within the required 72 hour guidelines, with full PIA compliance.
The Bookings and Appointments module delivers the ability for a local authority to create any type of booking or appointments process. From the booking of an appointment to meet with a Council Benefits Advisor through to the reservation of any facility. Can enable both customer facing and internal facing processes.
Experian Match is a flexible API that can be integrated into your existing workflow to de-duplicate your data in bulk and/or through real-time transaction and provide the ability to search against those records in real-time.
Leidos Innovations UK Limited
The Leidos Electronic Document and Records Management (EDRM) service provides customers with a comprehensive, end-to-end, secure EDRM solution to support their document sharing/storage, collaboration and workflow strategy. We work with customers to define and validate business requirements and collaboratively implement EDRM solutions that support business outcomes and user needs.
DutySheet is the UK's leading volunteer management system. Accessible via any internet enabled device and with its user friendly design, DutySheet allows volunteers to log & manage their shifts, view upcoming events, communicate with colleagues and supervisors, keep their details up to date.
Our Business Process Management (BPM) services enable our clients to deliver rapid business improvement initiatives – reducing processing time, improving the customer experience, and driving efficiencies and savings. We combine our technical excellence and deep industry knowledge to evaluate and streamline processes and deliver tangible business value.
IEG4's OneVu is a customer contact and tracking system that enables citizens and Councils to most effectively manage their interactions (customer relationship management or CRM-lite). It provides personalised information for the citizen and its forms integrate with mainstream back office systems. eForms designer (eDesigner) Workflow/EDMS functionality is included.
Genesys Telecommunications Laboratories BV
The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.
Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.
KCOM GROUP PLC
KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.
Arcus Global Limited
Designed to support an evidence and information-driven approach to support citizens in gaining the skills they need to return to work, stay in work and build towards having a long-term career. Combining machine learning and data-driven approaches to understand the needs of citizens and the local working environment.
A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.
An independent customer centric assisted complaint management platform allowing the citizen to raise complaints, problems and issues and then helping the organisation to efficiently gather, understand, predict, respond and resolve. Full MI with key insights and benchmarking to drive service improvement. Reduce costs, understand your customer's issue and improve services.
Pitney Bowes Software Europe Ltd
A complete, enterprise class, solution for managing in- and out-bound e-mail and SMS customer communications. It provides monitoring, management and work-flow processes to support the higher demands of sending service and transactional communications via digital channels.
Our easy to use postcode and address validation service uses the latest UK address data. With incredibly easy setup and advanced search methods, you can improve your online customer experience and support internal customer service staff. This service is quick, mobile-responsive and very easy to integrate with other business applications.
ECKOH OMNI LIMITED
Omni Email is a powerful and flexible inbound and outbound email handling system that is accessed from within the Omni-Channel console. It can handle inbound mails and web contact forms securely and quickly from all major email systems – from Google Mail to Exchange - and bulk outbound too.
eCase is a flexible and secure case management system designed specifically for Public Sector. Manage everything in one simple system: Freedom of Information (FOI), GDPR SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, Investigations. Collaborate and share case information, and allocate tasks to people/teams across your organisation.
Fusion Business Solutions
Fusion GBS is a Platinum Partner of BMC, reselling BMC Remedy as a Service. Remedy is the gartner magic quadrant leading ITSM solution, offering an intuitive mobile first user experience, increasing productivity and dramatically reducing the cost of ITSM for the digital organisation.
Xpand Group Ltd.
Xpand Insights provides teams with data analysis dashboards supporting data driven decisions. Business / Market Intelligence analytics platform for teams involved in business / economic development incorporating open and licensed data sources. Providing teams with reports, visualisations, graphs, team workflow tools and regional metrics to help grow urban economies.
AnyCAL is an intelligent booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.
Civica UK Limited
Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.
Sales Cloud supports Government’s drive for revenue generation and comprehensive stakeholder management. Powerful CRM capability allows tracking of relationships, manage activities and assign tasks to other team members. From internal stakeholder management to grant and opportunity management, our extensive reporting provides the transparency and metrics to enable success.
Cloud based software that drives efficiencies in customer contact, contact centre management and HRM
4C Europe UK Ltd
Exonaut® Mobile Inspection and Compliance provides a fully mobilised inspection and compliance solution supporting remote workers in the field. Inspections and audits can be managed and delivered using a mobile app which provides connectedness and increases efficiency. Inspection and audit findings are captured dynamically, reducing administration and generating instant reports.
SA Group Ltd
SA Group provide customers with a cloud CRM service solution. We have experience of delivering cloud CRM services using a broad range of technologies and across a spectrum of sectors/disciplines. We provide cloud CRM service solutions from design, through development into delivery and will also support in-service as required.
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. ©SFDCGC102018
ProTech Computer Systems Ltd
The service description describes the Pro9 Professional Standards Compliance solution to support organisations responsible for maintaining and upholding standards within a professional context. This solution provides specialist capability to quality assure adherence to professional standards
Locata Housing Services Limited
The Housing Options Social Lettings Agency service is designed to be used by customers, landlords with private rented sector (PRS) properties and council staff. Local authorities seek accommodation in PRS to prevent homelessness for households to which they owe a housing duty and used as temporary accommodation.
Arcus Global Limited
The Arcus local government CRM builds on the industry-leading Salesforce.com Service Cloud to deliver a comprehensive set of features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, a service catalogue, and integration to the Arcus Digital Service Hub.
Giant Precision Limited
Giant Precision is a cloud-based and mobile-enabled on-boarding and paperless timesheet management, automated invoicing, payroll and payment solution together with MI analytics that can integrate with your other systems and software.
Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service
Civica UK Limited
Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.
Total Enterprise Solutions
Enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 for Sales to track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, create marketing lists and campaigns, and much more.
Computer Application Services Limited
Workpro complaint management software enables efficient complaints, customer feedback and enquiries handling in one integrated system. FOI and Data Protection case types are included and other case types can be added. Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis.
Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales
Civica UK Limited
Use the power and capability of Dynamics 365 to deliver cloud-based business solutions including case management, licensing/permitting, and grants management services without being locked in to vendor-specific solutions. Civica Digital will design, implement, and manage your service, allowing you to focus on supporting your business and users.
EntServ UK Ltd part of the DXC Technologies Group
With DXC Technology SAP Hybrid Commerce citizen engagement accelerator you will quickly be able to launch an omni-channel citizen engagement platform using market-leading, modern technology. Your constituents will immediately benefit from a responsively designed site and forms which means they can interact wherever, whenever and on whatever device(s) they prefer.
Property Licensing software management system. Landlord HMO Licensing, Additional and Selective licensing. On line application, back office processing and management of applications.
Geode Networks Ltd
Monitor and detect performance issues by learning and analysing user behaviour in real time, resolve performance problems faster and attain the service levels demanded by the business. Combine application performance, device performance and user productivity to achieve real end user experience
Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.
Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.
WPC Software Ltd
ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.
IBM United Kingdom Ltd
IBM® Kenexa® Talent Acquisition Suite is a set of products that works together to help you streamline and optimise employee recruitment and onboarding. This comprehensive hiring solution helps you hire, and onboard top talent using an automated process, incorporating the latest mobile and enterprise grade social technologies.
Dynamics 365 is the market-leading cloud software offering from Microsoft which unifies Dynamics CRM and NAV (ERP) capabilities into seamless applications that fit together to form an end-to-end business package. This service provides license management services for Microsoft Dynamics 365; Microsoft Dynamics 365 Consultancy and Microsoft Dynamics 365 licensing.
Capita Business Services Limited
One Digital Enterprise is an end-to-end digital platform, enabling organisations to deliver exceptional customer service. One Digital Enterprise incorporates the One Digital Portal, One Digital Forms and Contact Manager and One Digital Smart Apps. These individual components are all available via G-Cloud.
IBM United Kingdom Ltd
IBM Watson Campaign Automation is a digital marketing automation platform designed to put the power of data in the hands of the marketer. Use behavioural data from any source to create consistent campaigns wherever your customers are, through channels like email, web, mobile apps, SMS, social, group messaging and more.
Surveys enable you to receive direct feedback from your customers at the time it's most relevant to them. By using the super-fast Esendex digital platform we are able to maximise your engagement and achieve response rates 10 times greater than traditional channels such as email, web and voice.
Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through one system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.
Capita Business Services Limited
A cloud hosted platform enabling the rapid development of smartphone apps and content for iOS, Android and Windows Phone. Capita deploys configured apps to the relevant stores, with the platform then being utilised to control content, forms, integration, workflow and branding. PCI compliant payments are also supported.
BookingBug is the industry’s most advanced, powerful and versatile appointment scheduling, queuing and event management platform. It can aid Central Government in the transition to become Digital by Default, simplifying complicated, high-volume booking requirements, whilst maximising staff and resource utilisation.
Gaia Technologies Plc
Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.
NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.
APD's Cloud Control Room Computer Aided Dispatch (CAD) Software, is a UK first specialising in advanced incident response management for Police, Fire, Ambulance Services and other critical control rooms. APD’s CAD is a scalable web-based, cloud-based, mobile, interoperable and fast to implement, upgrade and maintain
End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.
BookingBug is the ideal platform for Education organisations looking for a student and public facing multi-channel appointment, queuing and course booking solution as part of their transition to become Digital by Default. BookingBug brings together online, mobile, contact centre, on-site appointment, queuing and event management.
WIRED MARKETING LTD
Wired Marketing are a full service email marketing agency providing an enterprise level ESP solution featuring drag and drop email template building tools, reporting suite, automation, surveys and landing pages backed up with pro-active account management and agency services such as email template design and strategic email planning services.
4C Europe UK Ltd
Exonaut® RIM is web based solution with mobile capability that delivers a structured, systematic and integrated approach to risk management, in accordance with ISO 31000. It enables organisations to adopt a common methodology for enterprise and project risk management activity, tracking exposure and monitoring the status of mitigation and controls
Manage your workflow with the PretaForm Business process management software that lets your non-technical staff create unlimited automated business applications. • Application processing for benefits, building approvals etc. • Leave Request. • Travel Claims. Our load code technology empowers your non-technical staff, while your developers increase their productivity.
Silverbear Membership is designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data and delivery operational efficiencies. The Silverbear Membership User License is utilised in conjunction to any Dynamics 365 user licensing.
WPC Software Ltd
COMPACT - Misper is a missing persons case management system that has been developed in collaboration with UK Police Forces. It efficiently manages and supports the many processes associated with missing people. The design of COMPACT is heavily influenced by a drive to reduce bureaucracy and save valuable time.
Content Guru Ltd (Redwood Technologies)
brain® brings together communications technology and A.I., acting as an intermediary to facilitate the integration and interpretation of pre-existing and new customer and colleague data. This interaction informs intelligent decision making and creates mass-personalisation across the customer database, automatically updating customer profiles to enrich data and respond to their needs.
PDMS Limited (Professional Data Management Services Limited)
Web based Lost and Found property management system. Designed to help businesses manage and restore their customer's lost property. Configurable for most industries with particular support for the transportation industry especially rail, bus and airlines.
TALKINGTECH UK Ltd
We build fully managed automated communication solutions for business to consumer organisations to improve customer engagement and lower cost to serve. TALKINGTECH utilises SMS, Web, Interactive Voice Messaging, Interactive Voice Response & payment gateway technologies as alternatives to call centre agents and letters.
Our payment solutions accommodate collection of regular or sporadic payments. Our offering facilitates Debit and Credit Card payments, Direct Debit mandates and Direct Credit transactions through BACS. Our system functionality integrates into online-portals, third-party services and contact centres. Our robust, scalable solution is hosted and supported across enterprise-class, high-availability infrastructure.
myVCU is a secure dedicated Victim Care Unit Referral Management System that features state of the art functionality combined with a simple, clean and user friendly interface. myVCU is aimed at multi partnership collaborations and larger organisations such as Victim Support, Police and Crime Commissioners Victim Care Units.
IEG4's Open Process Workflow and EDMS can work with other IEG4 services such as New Claim, eCiC and OneVu. It can also stand alone. It enables the allocating and tracking of requests and storage of electronic documents. Documents can be indexed against multiple back office systems.
The Trillium Dynamics 365 Grants Accelerator is a proven application that allows you to streamline all aspects of grant management within not for profit organisations. It is architected to sit on top of and significantly enhance functionality available in Microsoft Dynamics 365 CRM.
The ACT Cloud Concessionary Portal provides a customer facing website which is delivered and accessed across an agreed web URL, or directed via scheme owned site, providing end users the ability to apply, renew and replacement their smart concessionary bus pass.
Bulk SMS Limited
Send patient reminders and contact colleagues and staff via text messaging through the secure and confidential VoodooSMS portal. Get patient feedback through two-way messaging. Integrate CRMs with the VoodooSMS portal through API for automation and efficiency.
Implement customised online web application for assessments or health screening modules. This allows the public to determine eligibility or risks based on questions, resulting in advice on next steps to be taken. The solution is delivered from PretaGov's CMS Government Cloud.
Arcus Global Limited
Arcus Waste Management has been built on the Salesforce.com Platform, delivering scalable and secure Cloud services. Provides waste collection teams with regular round information and details of extra tasks. Enables citizens and businesses to self-serve for waste services such as report issues and receive up to date notifications about services.
Arcus Global Limited
Arcus Samples is a flexible and intuitive cloud based solution developed in partnership with local authorities across the UK. Arcus Samples helps sampling and inspection teams do their jobs efficiently and effectively with flexible workflows for the handling of sampling activities, results recording, reporting and creation of related follow-on processes.
Microsoft Azure Computer Vision cognitive service detect & extract text & handwriting text in images
The Microsoft Azure Computer Vision cognitive service uses Artificial Intelligence to read text & handwritten text in images. Detect and extract text and handwritten text in images, action or store in your existing technology. Ideally suited for use with Robotic Process automation (RPA) to collect images and act on results
Equiniti ICS Ltd
Repstor CRM solutions add email management capabilities that makes filing CRM-related content an intuitive part of users’ daily activities. Our solutions ensure that important customer and project records are secured and shared, while giving users rapid access to CRM email and documents and the relevant areas of the CRM solution.
Equiniti ICS Ltd
Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.
Salesforce.org EMEA Limited
Salesforce Communities is the transactional, self-service web portal. Proactively push knowledge to answer constituent queries. Enable community collaboration and support. Validate identity to allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office.
Microsoft Dynamics 365 is an intelligent business applications in the cloud. Microsoft 365 unifies CRM and ERP capabilities to manage Sales, Customer Service, Field Service, Operations, Marketing, Project Service and Financials. Designed to enable maximum productivity, and adapt to business needs, Dynamics 365 applications accelerate digital transformation & growth.