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535 results found in Cloud software in the category Feedback and reviews management

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535 results found

Email Surveys

Rhubarb Business Services Limited

Everyone has a voice. Our multi-channel customer and engagement platform helps to engage and connect colleagues, patients, customers, staff and service users. Offering multi-language surveys with enhanced real-time dashboards and sentiment analysis.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

SurveyOptic

SocialOptic Ltd

SurveyOptic is a digital survey solution for delivering and managing questionnaires, surveys, web forms and polls for research, consultations, feedback and assessments. It enables measurement of engagement and satisfaction, and requirements gathering for staff, customers, patients and key stakeholders, delivering real-time insights, analytics and analysis for data-driven decision making.

Boomerang Triage

Boomerang I-Comms Ltd

Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.

Commercial Portal

MRI Software Limited

Our online portal is an interface between a landlord and their customers such as retail unit tenants or market stall licensees. Our portals drive community engagement, offer self-service and deliver personalised content. You can share information and guides; offer forums; present statements and agreements; offer online payments and much more.

Drupal Managed Service

Moortec Solutions Ltd

Moortec’s Drupal Hosting Service for the Cloud provides a managed hosting platform for Drupal-based Internet and Intranet web sites and services. Available on a range of commercial and secure underlying cloud hosting platforms (including AWS, VMware, Azure), for entry level and enterprise scale Drupal applications.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Infreemation - Dedicated SAR case sofware

Digital Interactive Ltd

Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.

Xpand Access

Xpand Group Ltd.

GDPR compliant on-boarding for business support programmes. Better understand the insights of supported industries through live data. Xpand Access provides businesses with the information needed to get to market faster. Connect to the relevant organisations, on-board onto support services and start to understand how each business relates to other markets.

SightMill

SightMill Ltd

Gathering, analyzing, acting on customer and employee feedback using the NPS (Net Promoter Score) survey framework. Supporting email, website, SMS, and event feedback surveys.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

eLearning Creation and Support Services

Leicestershire Health Informatics Service

The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

Open Source WordPress CMS (Content Management System)

Affinity Digital (Technology) Ltd

Affinity is an experienced provider of WordPress solutions, hosting and migrations for enterprise-level solutions . We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement across Discovery (design), development, hosting and security for your website, intranet or extranet.

WorkInConfidence:MEASURE

WorkInConfidence Limited

WorkInConfidence:MEASURE is the employee survey platform to run employee engagement surveys, short surveys or pulse surveys. The system helps increase employee engagement, employee satisfaction and performance and reduce turnover and absenteeism. The system can be also be used for onboarding / exit questionnaires and to measure staff satisfaction over time.

Ideagen PleaseReview

Ideagen PLC

PleaseReview allows multiple participants to review, co-author and redact the same document at the same time with complete control over the document's content and the process. PleaseReview's specialist, easy to use review functionality and detailed reporting enable companies to deliver higher quality documents whilst also saving significant time and money.

Drupal Intranet

Affinity Digital (Technology) Ltd

Affinity is an experienced provider of enterprise-level Drupal Intranets and Extranets . Open Social's online community platform has a UX based on familiar social networking platforms like Facebook. We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement .

GovMetric

ROL Solutions Ltd

GovMetric is an established service enabling over 75 public sector providers to gather customer feedback and thereby understand the quality and quantity of their service delivery across all of their access channels, 24/7. Online reporting allows the data to be analysed, graphed, distributed and benchmarked thereby gaining maximum insight.

Applications, Donations & Grants Management Software

Thrive CSR Limited

Software platform that enables administrators to more easily receive, review and manage applications for support. Can handle grants programmes; ‘in-kind’ donations of items or time; requests from staff etc. The system will also handle communications with applicants as well as automatically collect project evaluations.

Open Source Umbraco CMS (Content Management System)

Affinity Digital (Technology) Ltd

Affinity is an experienced enterprise-level provider of Umbraco solutions, hosting and migrations. Especially for Councils. We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement across Discovery (design), development, hosting and security for your website, intranet or extranet.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

CHC2DST - Digital Transformation of Continuing Healthcare Assessments

IEG4 Limited

CHC2DST allows digital entry of e-Checklists, e-Assessments and e-DSTs mirroring national standards. Workflow automation accelerates communications and eligibility decisions across standard and Fast Track CHC processes. Eliminating paper improves case transparency and facilitates faster, better-documented decisions. Digital CHC reduces administration efforts and improves customer service, increases focus and reduces complaints/appeals.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Market Research Survey Tool by SmartSurvey

SmartSurvey Limited

SmartSurvey is a UK-based online market research tool which can be used to carry out surveys online. SmartSurvey also allows you to purchase respondents to take part in your surveys easily and cost effectively.

Self Service and CRM Portal Solutions

Webcurl Ltd

The configurable web portal exposes Microsoft Dynamics 365 or Open Source CRM data via its intuitive portal technology (Drupal CMS). We have vertical template solutions ranging from Customer Service, Partner portals and Case Management frameworks. This easy to use solution can enable digital collaboration with customers, partners and many more…

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

Cyclops Cloud Information Disclosure Case Management

Geoff Smith Associates Limited

Cyclops Cloud's CycFreedom software provides a complete Information Request and Disclosure Case Management solution designed to track Requests from receipt to appeal. Including user-configurable Request Types eg GDPR, Complaints,FOI ,SAR. Includes definable due-dates, time-deadline management, key actions and exemption-recording.An integrated tasking and document manager includes redaction and stamping disclosure tools.

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

TCS DigiGOV eMarket Place

Tata Consultancy Services Limited

TCS DigiGOV eMarket Place enables citizens / students, suppliers, sponsors, schools, parents, carers and the Authority to collaborate and have easy access to wide range of information and services such as events and classes, made available according to specific categories e.g. art.

SmartSurvey Enterprise Team Survey Tool

SmartSurvey Limited

SmartSurvey is a UK-based, enterprise-level, online survey & questionnaire tool which can be used to create and collect data through Online Forms, Emails, SMS and QR codes for Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, FFT Friends and Family Tests and much more.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Evolve for Higher Education powered by Microsoft Dynamics 365 for CRM

Pythagoras Communications Ltd

Evolve HE from Pythagoras is a CRM solution for Higher Education Institutions. It takes Microsoft Dynamics 365 and customises it for the Higher Education sector, supporting the full student journey. The university can take advantage of a single view of a student, adopting streamlined processes, and providing improved customer services.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Microsoft Dynamics 365/CRM Implementation and consultancy service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.

Surveys - Including Friends and Family (FFT) /User Experience/HR/Ad-Hoc Surveys

ERS Connect

Blended multi-channel surveys, Cost-effective routing, answer-based-response. SMS/Web/Email/Hyperlink/IVR/IVM/Agent/Paper/Postcard/Portal Maximum response rates through escalation channels Friends-and-Family-Testing (FFT) Staff surveys, user testing, employee engagement, post discharge, A&E, Unify report, sentiment analysis Supports Accessible-Information-Standards and digitisation of communications. See our other services for: Cloud-based, digital patient engagement

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Microsoft Dynamics 365 for CRM - for Public Sector

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for the Public Sector including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

West Cloud Contact Pro

West UC Limited

West Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

EQUINITI Toplevel - eApply

Toplevel

Based on Toplevel’s case management engine, the eApply service helps government meet Digital by Default Service Standards. Improve quality of applications by securely capturing electronic applications from your web site, e.g. for grants, accreditations, schemes, permits, licences. Built-in rules save time checking applications. Save staff effort keying into back-office systems.

AvePoint Citizen Services

Phoenix Software Ltd

AvePoint Citizen Services is a SaaS platform that makes it easy for governments of any size to digitise Citizen services, modernise their case management, improve customer satisfaction, streamline their operations and surface deep insights about their municipality.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Open Source Drupal CMS (Content Management System)

Affinity Digital (Technology) Ltd

Affinity is an experienced provider of Drupal solutions, hosting and migrations for enterprise-level solutions . We specialise in integration with line-of-business applications, thrive on complexity and offer full supporting services including analysis, upgrades and continual improvement across Discovery (design), development, hosting and security for your website, intranet or extranet.

Web App Generator as a Service WAGaaS

Mydex Data Services Community Interest Company

The Web Application Generator enables non technical people to capture service requirements and journeys, map the different actors and data involved into a storyboard and from there generate web applications that meet all UK Government service design manual guidelines and and Digital First Service Standards without any technical knowledge

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

Finworks Gamification and Games Platform

Fincore Limited

Finworks Gamification and Games Platform allows organisations to rapidly integrate gamification elements into existing business processes and rapidly deploy custom games as part of a wider audience, citizen, customer or employee engagement strategy. The platform enables organisations without gamification and games experience to tap into this key strategic tool.

Health Wheel (myHealthWheel, HealthWheel Connect)

Captive Health

HealthWheel enables healthcare providers to create personalised digital experiences of care as a complete engagement and insight tool. Built exclusively for healthcare, HealthWheel is a powerful Staff Engagement and Patient Engagement solution.

EQUINITI Toplevel - eCourse Booking

Toplevel

Toplevel eCourse Booking helps government meet the Digital by Default Service Standard and improves customer service by enabling secure 24x7 online self service booking. It saves staff time answering the phone and prevents overbooking by using a single shared repository of course information for all course management staff and customers.

Passenger 365

ixRM Limited

A Customer Service / complaints management system for Transport Operators. Allowing the flexibility to pick and choose elements that work for franchises. Customisable by each organisation so that it works the way you work. Customer Services, Repair Management, Incident Management, Lost Property, Marketing and Reporting in one system.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

Default Portal provided with Dynamics 365 Plan 1 application subscriptions maybe extended by purchasing licenses for additional portals, for a non-production portal, or additional production portals. Customers may also extend the default 1Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

Enterprise Feedback Management

Verint Systems Inc.

Verint Enterprise Feedback Management provides organisations a Survey Tool allowing the ability to collect, analyse and act on structured feedback from surveys, as well as unstructured feedback from open text inputs. The product supports multiple channels (e-mail, telephone, web, mobile and SMS) enabling feedback from staff, constituents and community stakeholders.

Information Hubs

Skotkonung Ltd

Skotkonung Cloud Hubs provide accessible and versatile knowledge, research and information management solutions for project teams to share and exchange learning, analysis and data visualisations. Our Hubs reduce barriers to the transfer of knowledge, enabling faster and better-informed decision making, with a secure resource library for digital knowledge continuity.

RightAnswers

Upland Software

RightAnswers is a cloud-based knowledge management software and web self-service solutions provider for customer service and IT support. We combine software, knowledge, knowledge automation and services specifically designed to help enterprise organizations manage and share knowledge, resulting in a more efficient way to deliver knowledge throughout your enterprise.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

Microsoft Dynamics 365 for CRM - for Local Government

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Local Government including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Firmstep CMS

Firmstep Ltd

CMS is available to all platform customers, this solution is an ideal way to refresh your web presence, increase channel-shift and reduce costs. This is an open source distribution powered on Drupal. Hosted on AWS cloud infrastructure and Supported by Firmstep. Typically for both public website and internal intranet.

Capacitygrid Business Rates Review

Liberata UK Ltd

Capacitygrid Business Rates Review has been delivered to over 65 local authorities providing a cost effective and comprehensive way of identifying both new Rateable Value and growth within your existing base and maximising business rates income ahead of Rates Retention.

Computerko Enterprise CRM/ERP

FEXCORP LIMITED

Computerko CRM/ERP is a Modular Cloud solution that can replace multiple SaaS solutions within your organisation. It provides a robust, secure, flexible solution with Customer self-service Portals. It can be customised to meet any business need i.e Social care, Case-Complaint management, Datalake Implementation etc.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

Microsoft Dynamics 365

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

Data Management Platform

Mammoth Analytics

Mammoth Analytics is a self-service platform with powerful tools to transform, analyze and gain insights on complex data without any coding. We aim to empower technical and non-technical users to improve their data preparation, quality and analysis capabilities with a user-friendly interface.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

IBM Kenexa Assessments

IBM United Kingdom Ltd

An expansive portfolio of assessments that assess innate traits, learned skills, and job, culture, organisational fit for individuals, managers, and leaders. Includes solutions for both selection (pre-hire) and developmental (post-hire) needs. Designed to predict, for example, performance, turnover, engagement and solve unique challenges such as hire quality and process efficiency.

Malinko Intelligent Scheduling Software

Malinko Scheduling Software

Automated intelligent scheduling for a field-based workforce. Comprehensive and secure system for managing appointment booking. Automatically creates schedules, matching client requirements with organisational priorities. Live data and location information collected from field staff via mobile app, with lone worker protection. Mobile app enables service reporting and automates mileage reclaims process.

Salesforce - Community Cloud

Softcat Limited

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. SFDC2019GC11

Managed Open Source Website & Portal Service

Zaizi Limited

Scalable open source website and portal service based on either Drupal or Crafter CMS. The service is configured for clients needs on either client hosted infrastructure of public cloud (AWS/Azure). Optional DevOps / DevSecOps service provides continual enhancement support and we provide integration services with other systems and services.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.

E-Surveys and Feedback

Leicestershire Health Informatics Service

On line responsive mobile friendly real time surveys for data collection, feedback forms; suitable for service users, patient and staff, such as Friends and Family Test, Patient Experience; Equality and Diversity Monitoring, Service and Customer Satisfaction, Organisational Performance, for Continuous Improvement and Quality, Internet and Intranet / Secure Encrypted Forms

Microsoft Dynamics 365 Correspondence Management

Ceox

Ceox's Microsoft Dynamics 365 Correspondence Management enables Public Sector organisations to manage correspondence and Freedom of Information requests with services to customise and configure Dynamics 365. Ceox Correspondence Management supports: FOI Requests, Inter-Ministerial (IM) Correspondence, Complaints, GDPR Requests, Environmental Information Regulation (EIR) Correspondence, Parliamentary Questions PQs, Subject Access Requests (SAR)

ChatHealth Instant and SMS Messaging System

Leicestershire Health Informatics Service

Instant and SMS messaging solution for secure healthcare conversations providing safe and secure messaging between healthcare professionals and service users. Primarily focused on community health settings like school nursing and health visiting, the application is suitable for a range of healthcare and safeguarding applications

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

QuiqCare

QUIQSOLUTIONS

QuiqCare is a unique digital platform that enables organisations to meet all their audit and quality assurance obligations. It removes the reliance on paper and spreadsheets and gives unparalleled visibility and control or compliance via configurable dashboards and comprehensive reporting functions.

Abavus - Site License Medium Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

WorkInConfidence:DISCUSS

WorkInConfidence Limited

WorkInConfidence:DISCUSS: Easy, effective forums / discussion boards for work teams. These empower staff to contribute and discuss ideas and suggestions for improvements, encourage sharing of information and collaboration. Staff can remain anonymous where they feel the need. WorkInConfidence:DISCUSS can help increase staff involvement, employee engagement and enhance performance.

Dynamics 365 Plan

Redspire Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

SBRI Innovation Platform with Brightidea

Tenshi

A Small Business Research Initiative (SBRI) innovation platform based on a UK hosted/supported instance of BRIGHTIDEA, the global corporate Innovation Process Management Platform used by AXA, BT, CISCO, NEILSON. Tailored by Tenshi for UK SBRI (pre-commerical trials) it includes: Ideation, Challenges, SME engagement, competitive procurement and pre-commerical trials.

Apto Customer Communication Management, Correspondence Creation

apto solutions limited

ACCM is a solution for generating dynamic, professional documents, for communication with your customers and suppliers across all communication channels. It enables complete control of outgoing correspondence integrating with your ERP, CRM and other systems you may have.

Cyclops Cloud Criminal Justice Suite

Geoff Smith Associates Limited

Cyclops Cloud's Criminal Justice Suite provides a complete range of products which can be bought individually or in combination to enable organisations to professionally manage and demonstrate integrity within a Judicial setting including : Custody, Warrants, Property, Court, Tribunal ,Crime Recording ,Probation , Prisoner / Subject Management.

Legacy CRM upgrade and cloud migration to Microsoft Dynamics 365 (CRM)

Incremental Group

Incremental provides services to prepare you for an upgrade to Dynamics 365 (CRM) or migration from an on-premise legacy CRM to the cloud. Operating a legacy CRM brings with it several risks to your organisation. Migrate your business from a legacy, dated CRM to Microsoft Dynamics 365 for Customer Engagement.

Tenant Engagement Platform

Cyber Media Solutions Ltd.

The Tenant Engagement Platform (‘TEP’) empowers local authorities and housing associations to effectively engage with their tenants and residents in a secure online environment. It supports the role of Resident Engagement Officers and Tenant Resident Associations (TRAs) and has engaging presentation inspired by popular social media platforms.

Microsoft Dynamics 365 for Field Service - Resource Schedule Optimization Add-on

Bytes Software Services

Resource Scheduling Optimization is an Add-on capability for the Dynamics 365 for Field Service application that enables the customer to automatically schedule work orders to the most appropriate resources, while simultaneously optimizing appointment setting for travel time, mileage, and many other constraints. bsscloud

Service Connect

Cloud Dialogs

Service Connect is a complete property maintenance management solution incorporating Asset Management, Appointment Booking and Dynamic Scheduling, Reactive Maintenance / Repairs Management, Job Costing, Mobile Working, Void and Planned Work Management, Complex Programme Management, Sub-Contract Management, Customer Engagement (self-service and service rating), Management Dashboards and Performance Monitoring

ECLIPSE Citizen Engagement Portal

OLM Systems

The ECLIPSE Citizen Engagement Portal delivers a quick/easy way for Citizens to access information and self-serve across Health and Social Care. It delivers information/advice, online needs and financial assessments, and back office integrations. The Citizen Engagement Portal is a Care Act compliant solution, built to work on any device.

Panacea Translation & Interpreting Manager

Panacea Applications Limited

Language services management tool creating simple end-to-end workflow. Online booking of translation and interpreting services provided by freelance or agency suppliers. Automated availability checks and fee estimating. Effective management and approval process. Attendance and receipt confirmations. Robust supplier payment process, interface with finance system. Real-time management information, monitoring and reporting.

Abavus - Web Map Service

Abavus.co.uk

Ability to display third party geospatial files as part of any customer or internal form or process

Actus Performance Management Software

Advance Change Ltd

Actus Performance and Talent Management Software increases productivity, engagement, compliance and talent retention. Features include, objectives and milestone tracking, fully configurable appraisal and 121, development, talent mapping, competencies and succession planning. Feedback, values recognition and 360, meetings, document storage and full interactive management information. Culture change support & training available.

Deskpro customer support helpdesk software

DESKPRO LTD

Deskpro is multi channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. It is already in use by some of the largest UK Government departments and can help your team provide excellent service while saving time and money.

Dynamics 365 for Marketing

Phoenix Software Ltd

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

SmartSurvey Business Team Survey Tool

SmartSurvey Limited

SmartSurvey is a UK-based online questionnaire tool which can be used to create and collect data through Online Forms, Emails, and QR codes. Customer Satisfaction Surveys, Employee Surveys, Market Research, Training Evaluation, Assessments, Patient Satisfaction, and much more.

Access thankQ CRM

The Access Group

Access thankQ CRM is a user friendly and modular Contact Relationship Management solution which caters for non-profit, education and membership organisations. It addresses Marketing and Communications, Grant Awarding, Income / Donation Processing, Gift Aid, Volunteer Management and Event Management.

Dynamics 365 Plan

FlexRM Limited

Microsoft Silver partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider.

Interactive Voice Response

Temple Interactive Media

Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

Dynamics 365 portal - Adxstudio implementation service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.