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1319 results found

1319 results found in Cloud software in the category Customer service and support

  • Appointment Booking_Local Government

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, app etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Civica Councillor and MP Contact Management for Local Government (iCasework Case Management)

    Civica UK Limited

    A highly configurable, AWS hosted SaaS solution, Civica’s councillor and MP contact management solution enables questions from, and responses to, councillors, MPs and other key stakeholders to be fully traceable, reportable and managed in one place. The solution enables you to build appropriate levels of sign off into every response.

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • Qualtrics Employee Engagement & Pulse

    Qualtrics LLC

    Qualtrics allows you to temperature check how your employees are feeling about working for your organisation, and build a picture of your entire workforce. Collect feedback from your employees on an annual basis or more regularly with pulse surveys.Analyse this data and use guided action-planning to enhance your managers performances.

  • TransUnion Open Banking

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion Open Banking is an end-to-end solution to utilise Open Banking, including a hosted consent screen flow, API exchange and data processing.

  • Arcus Pest Control

    Arcus Global Limited

    Arcus Pest Control is a cloud based, mobile-by-default, all-in-one solution for local authority pest control officers. Arcus Pest Control helps teams do their jobs efficiently and effectively with flexible workflows for the handling of complaints, reports, contracts, enforcement, treatment, and creation of related follow-on processes.

  • Word Processing system for African languages

    Gusoma Technology Company Limited

    A Digital System of Representation and Communication (DERC) is a complete solution for word processing, digital clock and calendar designed supporting African languages. At present the DERC of Gusoma supports 12 African languages. It can be embedded in software, online platforms, word processor, email client, electronic dictionary, or search engine.

  • Customer Administration

    Target Group

    Our modular system functionality, coupled with our extensive market knowledge, experienced front and back-office teams, multi-product and asset-class capabilities, and group digital transformation insight, position us as Financial Services experts in end-to-end customer administration. Our solutions can be deployed as software-as-a-service, a managed service, or a business process outsourcing engagement.

  • Fusion - 8x8 CPaaS (Contact platform as a Service)

    Charterhouse Voice & Data

    8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS

  • Microsoft Dynamics 365 Sales

    Kick ICT

    Make the sales journey as smooth as possible. Manage your sales leads and opportunities more efficiently with access to new levels of insight on customer behaviour. Super charge customer acquisition and empower your business development team like never before, combining Office 365, Outlook and LinkedIn to build customer engagement.

  • Single Discretionary Award (SDA) Gateway

    Empowering Communities

    The SDA Gateway is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online Discretionary Award forms, automatically populate a Management System, prepare for the roll out of Universal Credit, tailor support around a customer’s individual needs and help them out of a crisis situation.

  • Local Government Toolkit

    ATHIUM LIMITED

    A complete local government toolkit designed to manage all communication with the public. It includes web, customer service centre and internal interfaces. It focuses on delivering services more efficiently, reducing costs whilst trying to continue to provide as many services as possible. Also includes constituent management features for councillors.

  • Lawsyst Legal Case & Document Management With Court Bundle Software

    ITSEC LTD

    Document bundling or court bundling software includes: 1. Cloud Based Case management & Document Bundling 2. Windows & Mac Compatible 3. Automatic Pagination 4. Automatic Indexing 5. Pay As You Go Pricing also available 6. Supports multiple types of intake documents such as word, excel, email, images, PowerPoint & more.

  • CRM/CMS: SugarCRM & software subscription, implementation, consultancy and support services

    Format14CRM Limited

    We are an Advanced SugarCRM partner specialising in implementing Cloud based Citizen CRM and Case Management applications. We have extensive knowledge of open standards technologies providing innovative products & solutions across a wide range of public & private sector organisations. Our key focus is business transformation creating increased operational effectiveness.

  • Liberator Penalty Charge Notices (PCN) enforcement

    Farthest Gate Limited

    A complete TMA PCN processing system.

  • Video Conferencing

    GLOBAL 4 COMMUNICATIONS LIMITED

    HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • Capacitygrid Single Person Discount Review

    Liberata UK Ltd

    Capacitygrid Single Person Discount Review provide councils with an effective, low cost means of eliminating fraud and error across SPD awards. The service delivers intelligent data matching, analysis and cleansing, including the delivery of reviews through the generation of letters and collation of responses and evidence via citizen facing tools.

  • Arcus Building Control

    Arcus Global Limited

    Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides for both application processing and for the wider needs of the service, including performance management and, uniquely, marketing of the service, supporting both client retention and increasing market share.

  • WordPress CMS

    Pulsion Technology Limited

    We specialise in responsive website design, using the WordPress Content Management System (CMS). We create WordPress websites with a mobile first design strategy, ensuring a quality and consistent user experience on all platforms and devices. Our WordPress CMS experts will ensure your website is cost-effective, highly scalable and easily maintained.

  • Arcus Food Hygiene

    Arcus Global Limited

    Arcus Food Hygiene is for local authority Food Hygiene Officers, a cloud based, mobile-by-default, all-in-one solution. Workflow built into the software alerts officers of upcoming, urgent and overdue tasks to enable them to easily manage their caseload and respond appropriately to urgent requests.

  • Meetings Collaboration

    Amillan Ltd

    8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.

  • Change and Transformation Services

    AJACO

    AJACO are on point to provide Business Change Implementation Services to our Clients. Service lines supported include Portfolio and Programme Management, Project Management and Project Support, Contract and Financial Management. AJACO work in collaboration with all service providers and all levels of management to ensure projects are delivered.

  • Bramble Hub Icon - DOPiX

    Bramble Hub Limited

    DOPiX is an enterprise customer communication and output solution for fast transitioning of legacy Customer Communication Management (CCM) systems, which historically have proven to be difficult, time consuming and expensive to remove. DOPiX takes data directly from core mainframe applications (especially IBM) ensuring the correct variable data in all communications.

  • Qualtrics NHS Patient Experience | Friends and Family Test (FFT)

    Qualtrics LLC

    Run your friends and family test internally at your trust or outsource it to the Qualtrics team. Build flexible patient experience dashboards linking FFT data with complaints and PALS. Give dashboard across the trust from ward managers to board members, giving them the insights to take actions and improve Quality.

  • Liberator Bulky Waste software for Councils

    Farthest Gate Limited

    The Scheduling and Booking self-service software for Councils is a market leading module forming part of the Liberator suite of products. Liberator Scheduling and Booking software can be used independently of other Liberator products. Easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Social Media Engagement

    UCcert Limited

    Uccert provides the quick, simple low-cost solution for social media data mining, allowing customers to interact across multiple platforms in a consistent and managed way. Allowing staff to respond to your customers’ needs or requests on social media.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • Impress Distribute

    QUADIENT UK LIMITED

    Impress Distribute is a user-friendly, cloud-based Hybrid Mail platform. It gives you the flexibility to send documents via multiple channels, to meet the preferences of you and your customers. Impress will support batch output from your back-office systems or individually generated communications from a desktop.