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1075 results found

1075 results found in Cloud software in the category Customer service and support

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

INBOX - Digital Interactions Management

Britannic Technologies

Our INBOX allows any digital interaction or textual task (event) to be blended into single or multiple queues. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule.

Marval MSM Integrated ITSM Software Support, Training & Consultancy

Marval Software Limited

Innovative IT Service Management software (MSM) empowers service delivery teams to provide a world class service to its customers. MSM is a secure & scalable, ITIL compliant, ISO/IEC20000, ISO27001 certified & cyber compatible deployed via SaaS or on-premise, enabling organisations to deliver flexible and cost-effective customer, service centric business solutions.

storm® VIEW™

Content Guru Ltd (Redwood Technologies)

storm® VIEW™ is a powerful management information reporting package that provides access to a range of sophisticated statistical analysis tools. VIEW delivers flexible and fully customisable real-time and historical reports and can integrate with any source of data, converging reporting across every element of your service into a single dashboard.

Boomerang Triage

Boomerang I-Comms Ltd

Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.

Address Geocode Append

Melissa Data Ltd

Melissa Geocode solutions convert addresses into geocodes (latitude and longitude coordinates). Providing precise rooftop geocodes for 95% of all physical addresses in the U.K., U.S. as well as 240+ countries around the world. Our unique parse and matching algorithms fix errors and complete addresses that have missing or invalid components.

storm® CONTACT™

Redwood Technologies Ltd

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

Commercial Portal

MRI Software Limited

Our online portal is an interface between a landlord and their customers such as retail unit tenants or market stall licensees. Our portals drive community engagement, offer self-service and deliver personalised content. You can share information and guides; offer forums; present statements and agreements; offer online payments and much more.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

Drupal Managed Service

Moortec Solutions Ltd

Moortec’s Drupal Hosting Service for the Cloud provides a managed hosting platform for Drupal-based Internet and Intranet web sites and services. Available on a range of commercial and secure underlying cloud hosting platforms (including AWS, VMware, Azure), for entry level and enterprise scale Drupal applications.

Remote Workforce App with SharePoint

Cloud Cover IT Limited

This is a SharePoint app to help track the movement of staff onto remote sites. This can be used for payroll purposes to monitor the logon and logoff times from sites . It will give a Geo-located timestamp

Arcus Building Control

Arcus Global Limited

Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides both application processing and the wider needs of the service including, uniquely, marketing of the service and performance management. Supporting increased market share and client retention.

Arcus HMO Licensing

Arcus Global Limited

Arcus Housing Licensing enables local authorities to manage all private sector housing licensing activities across mandatory/additional HMO Licensing schemes and selective licensing. Offering self-service processes, online forms with payment integration and evidence upload. Officers prioritise work, use mobile-ready online/offline forms, perform HHSRS risk assessments, automatically create notices using templates.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Ivanti Cloud (Service Management, Ivanti Asset Management, Endpoint & Security) Software

Ivanti UK Ltd

Built from a single platform, Ivanti Service Manager and Ivanti Asset Manager offer a robust, highly flexible IT and Enterprise Service and Asset Management application. Helping organisations achieve the highest level of service quality, delivery and performance whilst managing assets throughout their lifespan from procurement, discovery to secure disposal.

Infreemation - Dedicated SAR case sofware

Digital Interactive Ltd

Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

storm® UC

Content Guru Ltd (Redwood Technologies)

storm® UC provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

eLearning Creation and Support Services

Leicestershire Health Informatics Service

The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

ELVIS - Vehicle Recovery System

WPC Software Ltd

ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

Pitney Bowes EngageOne Connect

Pitney Bowes Software Europe Ltd

EngageOne® Connect lets you create more engaging end to end communications. Simple yet powerful browser-based interface lets anyone create and deliver fully-responsive email, SMS and push notifications with interactive, dynamic content optimized for display on any device.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

GOSS SelfServe

GOSS Interactive Ltd

The low-code GOSS SelfServe Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS SelfServe workflows can be optionally integrated with back office systems/data.

Digital Customer Service Platform

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Community Stakeholder Management System

Empowering Communities

The Community Stakeholder Management Solution is a secure Multi Channel Solution to help teams to efficiently develop, maintain and communicate with stakeholders from one secure place. Practitioners can quickly search and find individuals they need and the public can access a public-facing registration form that automatically populates a searchable database.

GovMetric

ROL Solutions Ltd

GovMetric is an established service enabling over 75 public sector providers to gather customer feedback and thereby understand the quality and quantity of their service delivery across all of their access channels, 24/7. Online reporting allows the data to be analysed, graphed, distributed and benchmarked thereby gaining maximum insight.

GOSS for FOI

GOSS Interactive Ltd

The ‘GOSS for FOI’ no code solution enables public sector organisations to manage Freedom of Information requests submitted by citizens. The accessible portal can be used 24/7/365 to raise and action FOI requests. Staff can query other teams and respond accordingly. Management staff monitor progress with a range of reports.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Vivantio

Vivantio

Vivantio ITSM is Service Management software designed to streamline, automate and improve the efforts of separate service teams across entire organisations. Departments served include IT, HR, Finance, Facilities Management, Customer Services and any other group that serves either internal employees or external customers, plus Managed Service Providers.

Phoenix-Complaints/FOI/Subject Access Requests System

Empowering Communities

Phoenix-Complaints/FOI/Subject Access Requests System is a secure, private cloud based solution for the management of complaints, Freedom of Information and Subject Access Requests.

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

ServiceClarity KPI Reporting For Customer Support

Anaeko Ltd

ServiceClarity is for technology leaders and DevOps Managers to select best-practice KPIs, set targets and automate KPI reporting in order to understand, improve and optimise their customer support processes.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

storm® MATRIX™

Content Guru Ltd (Redwood Technologies)

storm® MATRIX™ is a flexible, cloud-hosted, real-time system for teleconferencing and contact management, supporting tens of thousands of concurrent callers. Customers can self-serve via the phone or the web, or operators can manage multiple conferences through an intuitive desktop interface with participants automatically sent sign-in details by email or SMS.

Workpro HR - employee relations case management system

Computer Application Services Limited

Workpro HR case management system tracks and processes employee relations casework. 24 configurable case types included (e.g. Disciplinary, Grievance, Health and Safety, Absence Management, Performance). Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis. Integrates with other HR systems.

Integrated Security Management Platform

Diegesis Limited

Our service comprises an integrated security platform based on the Cysure Virtual Online Security Officer, integration with opensource and COTS cyber security products, services to create bespoke integrations to customer data sources in databases such as Ingres and defined services propositions to assist customers to adopt the service.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Parcel and Key Management System

MRI Software Limited

This hosted system tracks deliveries to buildings and tracking management key sets. Expected parcels may be added in advance and all parcels are checked in as they arrive with optional barcode scanning capability. Automatic notifications alert and remind recipients of deliveries. Parcel and key management is aided with online views.

Gov-u

dsi Billing Services

Gov-u is our secure managed user web portal enabling your users to securely access digital accounts, copies of their documents and correspond through an online forms system. Gov-u can be fully styled to match your brand, while two way linking to your existing website provides a seamless user experience.

Atos Operational Services; Multi Agency Incident Transfer (MAIT) Router

Atos IT Services UK Ltd

Atos’ Multi Agency Incident Transfer (MAIT) Router, is a cloud service designed to securely route MAIT Standards compliant incident data between Computer Aided Dispatch (CAD) systems in the contact centres and control rooms of emergency services authorities and other relevant users.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Tascomi Private Sector Housing

Tascomi Ltd

Tascomi Public Sector Housing is a key functional area within Tascomi’s comprehensive cloud-based Public Protection solution. Tascomi Public Sector Housing allows authorised users to manage workflows associated with Private Sector Housing, HMO Licensing and Grants. The system can be accessed on-the-go from any mobile device.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

AnyCal - Intelligent Booking App

Sandyx

AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

Potentially Violent Persons Referral and Management System

Empowering Communities

The Potentially Violent Persons Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

Knowledge Hub Interactive Show Spaces

Knowledge Hub

Always open, digital exhibition space. Your own branded ‘Show Space’ on Knowledge Hub to promote your knowledge, assets and services and convene direct subject matter conversations. Utilise Knowledge Hub’s extensive digital toolset to create fully responsive microsite pages in your own style, without the need for hosting and maintenance fees.

Highways Fault Reporting Service

ATHIUM LIMITED

An application for comprehensive map-based fault reporting and case management for councils. Citizens can report a variety of highways faults using map or non map options. Cases are created and ranked according to the council’s own business rules, usually differentiating by severity.

Parago Asset Management

Levett Consultancy Ltd

Levett Consultancy provides out Parago,a powerful IT and Software Asset Management system controlled through an intuitive visual interface. Designed to be easy to use, yet providing the flexibility and features demanded by high-end systems.

Freshservice ITSM Service Desk: Employee Engagement Suite

Freshworks, Inc.

Affordable, configurable, ITIL V aligned, IT Service Desk (ITSM) software solution featuring intuitive UI, robust ticketing, a self-service portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, Asset Management, smart automation and Artificial Intelligence/ Machine Learning capabilities. Optional Live Chat (Freshchat) and Call Center (Freshcaller) software integrations.

Freedom Of Information FOI Information Disclosure software

Geoff Smith Associates Limited

Freedom of Information FOI software provides a complete FOI Information Request and Disclosure Case Management workflow designed to accurately document, track , action and conclude any disclosure request type from receipt to appeal. Including user-configurable Request Types eg GDPR, Complaints, Freedom of Information FOI, Subject Access Request SAR, Environmental Disclosures.

After Francis: Making a Difference - Open Culture and Professional Responsibility Management

Resource4u Ltd

Commissioners, Trusts, Care Providers have a fundamental duty to establish and maintain an environment where the concerns about patient safety and care quality raised by clinicians or managers can be discussed openly and directly. Our management system offers supporting end-to-end alerts management to fulfill this duty.

Recruitive Ltd

Recruitive Ltd

Specialist provider of Cloud based Recruitment Software, e-recruitment solutions, off the shelf and bespoke build talent acquisition and candidate management systems. Applicant Tracking Solutions, Multi posting CV parsing capabilities. Latest award winning technologies to reduce your time and cost to hire whilst enhancing the candidate journey and streamlining processes.

Inoapps Subcontractor Management Cloud

INOAPPS LIMITED

Subcontractor Management Cloud delivers an end-to-end process in a single, fully integrated Cloud solution. The application is based on 10+ years’ experience of Oracle applications and technology. Our team also drew on its extensive Engineering & Construction sector experience to develop the application.

Learning Management System

The Virtual Forge

The learning solutions delivered provides learners with the opportunity to participate in online training, book classroom training sessions and work towards their accreditation all from one central portal. Each learner has their own unique personalised curriculum, plus access to a training library with extra content for learning.

Advanced Media Monitoring

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Civica Complaints and Feedback (Case Management) (iCasework)

Civica UK Limited

The configurable Complaints and Feedback SaaS solution is being used in the public and private sectors and is available on our Amazon Web Services platform. It allows for the recording and management of customer complaints and other feedback to deliver statutory and regulatory requirements across NHS, local and central government.

Bold | Bold360

LogMeIn

Bold360 agent is a customer engagement solution that enable organizations to directly engage with and provide assistance to end-users via a variety of digital channels through a set of features which may include live agent or automated interactions. Bold360ai is a customer engagement solution that includes artificial intelligence-based self-service capabilities,

Knowledge Hub Digital Networks

Knowledge Hub

Simple, easy-to-use digital collaboration helping you effectively communicate, collaborate and connect with stakeholders, partners and employees. Manage your own branded channel, members and communities hosted on the Knowledge Hub platform, meaning no infrastructure worries. Build a flexible collaboration space with a mixture of accessible open groups and closed intranet-style workspaces.

Practice Messaging for Community

iPlato Healthcare Ltd

Practice Messaging for Community is a 2-way text messaging system that improves appointment attendance and improves the patient experience. Direct integration with Community PAS ensures full automation. Advanced routing of patient responses and customised templates based on Clinic ensures service safety, continuous improvement and delivery of benefits.

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Multi agency CRM and Case management safer communities software

Orcuma Ltd

Provision of Orcuma's multi agency CRM and case management software. Implementation service includes project management, business analysis, software development, configuration, testing (including penetration testing), training, go live support. Post go-live services include support, maintenance, change management, incident management, hosting, data backups and disaster recovery service (IBM Cloud).

Knowledge Hub Digital Collaboration Groups

Knowledge Hub

Free or low-cost collaboration spaces helping you effectively communicate, collaborate and connect with stakeholders, partners and colleagues. Exchange knowledge and experience in secure communities of practice, project groups and workspaces. Groups can be open, restricted (access controlled), privileged (requiring additional authentication) or private (hidden) with a range of collaboration tools.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

Cloud Voice SIP

Virgin Media Business

SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

FLEX AI Website Brand Bot

ICS.AI LTD

The FLEX AI Website Brand Bot uses AI technology and self service to increase website engagement and 24/7.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

EC Connect-Community Enforcement Notices

Empowering Communities

The EC Connect-Community Enforcement Notices System is a Multi Channel Solution for Teams and Organisations to receive secure, encrypted, public and practitioner-facing online forms, automatically populate a Management System, communicate with stakeholders and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

iProperty Cloud

TechLabs London

iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Arcus Taxi Licensing

Arcus Global Limited

Arcus Taxi Licensing enables Authorities to manage all activities around taxi licences regulated: Hackney Carriage; Driver Licensing; Private Hire; Driver; Operators Licensing. Manages: application process, submission through consultation, decision and issuing of a licence. Once a licence has been issued Arcus Licensing handles the ongoing monitoring, enforcement and subsequent renewal.

Evolve for Higher Education powered by Microsoft Dynamics 365 for CRM

Pythagoras Communications Ltd

Evolve HE from Pythagoras is a CRM solution for Higher Education Institutions. It takes Microsoft Dynamics 365 and customises it for the Higher Education sector, supporting the full student journey. The university can take advantage of a single view of a student, adopting streamlined processes, and providing improved customer services.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Jadu Digital Self-Service Platform by NPS

Northgate Public Services UK Limited

Spacecraft's Digital Customer Self-Service Platform is a web-based customer experience management solution for digital service delivery through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided with integration to common Line Of Business systems.

Jadu CXM (Customer Experience Management) by NPS

Northgate Public Services UK Limited

Spacecraft's Digital Customer Self-Service Platform is a web-based customer experience management solution for digital service delivery through real-time collaborative case management. It enables business users to own and manage digital service delivery. MyAccount, epayments and citizen portal features are provided with integration to common Line Of Business systems.

Audio Conferencing

8x8 UK Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

HR Software

SCUBE LIMITED

Scube's HR Management System offers a wealth of modules to suit the needs of your business. This highly used system is feature-rich, direct and gives a key HR management platform along with free documentation and entry to large community of users.

CommsSender

Doccentrics

CommsSender is a hybrid mail solution that outsources your printed letter delivery. This simple technology enables you to quickly shift from desktop printing and manual post handling to commercial printing. Instead of printing locally, employees simply print to a virtual printer where the documents are processed for fast, affordable delivery.

Bank Validation

Data8 Ltd.

Our Bank Validation service enables faster and hassle free payments and help provide better customer experience. In addition to validating that the Account Number and Sort Code, the service returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits etc.

Arcserve UDP Cloud Direct Back End as a Service (BaaS) Disaster Recovery as a Service (DRaaS)

COOLSPIRiT

Prevent IT disaters with no on-premises hardware required. The only direct-to-cloud backup and disaster recovery as a service (BaaS/DRaaS) offering comprehensive data protection with consumer-grade usability – without any hardware required on-premises. Scalable and flexible BaaS and DRaaS for always-on continuity with industry-best RTOs and RPOs.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Microsoft Dynamics 365/CRM Implementation and consultancy service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.

Surveys - Including Friends and Family (FFT) /User Experience/HR/Ad-Hoc Surveys

ERS Connect

Blended multi-channel surveys, Cost-effective routing, answer-based-response. SMS/Web/Email/Hyperlink/IVR/IVM/Agent/Paper/Postcard/Portal Maximum response rates through escalation channels Friends-and-Family-Testing (FFT) Staff surveys, user testing, employee engagement, post discharge, A&E, Unify report, sentiment analysis Supports Accessible-Information-Standards and digitisation of communications. See our other services for: Cloud-based, digital patient engagement

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Microsoft Dynamics 365 for CRM - for Public Sector

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for the Public Sector including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Esuasive Membership CRM for Microsoft Dynamics 365

Esuasive

Esuasive Membership CRM for Microsoft Dynamics 365 has been designed from the ground up to support all aspects of membership management including member registration, renewals, subscriptions, card and direct debit payments, professional development, events, marketing, advertising and sales, funding, grants and member self-service.

BookingLive: Online Appointment Booking for Resource Scheduling

Booking Live Software Limited

The BookingLive Appointment Scheduling and Booking Software enables management of availability and appointments (online, in venue and by phone) with intuitive systems to manage customers, staff and resources. To support digital transformation agendas, the platform includes resource management, payment facilities and staff calendars.

Intrado Cloud Contact Pro

Intrado Solutions Ltd

Intrado Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Civica Correspondence Management (Case Management) (iCasework)

Civica UK Limited

The configurable Correspondence Management SaaS solution is being used by existing customers and runs on our Amazon Web Services platform. It allows for the recording and management of correspondence received across multiple channels, and for specific workflow to be actioned for different correspondence types across the public and private sectors.

EQUINITI Toplevel - eApply

Toplevel

Based on Toplevel’s case management engine, the eApply service helps government meet Digital by Default Service Standards. Improve quality of applications by securely capturing electronic applications from your web site, e.g. for grants, accreditations, schemes, permits, licences. Built-in rules save time checking applications. Save staff effort keying into back-office systems.

CDW 8x8 Audio Conferencing

CDW Limited

HD Audio Conferencing service single click from 8x8's X Series (1-8), increases productivity, delivering a full collaborative solution via single web app, including conference calls with virtual online meetings; screen sharing; white-boarding; team meetings; video conferencing, Jitsi meeting experience (opensource); inbuilt telephony, IM & recording with call plans.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.