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725 results found

725 results found in Cloud software in the category Customer helpdesk (service desk)

  • Appointment Booking_Local Government

    ACF Technologies (UK) Limited

    ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking via booking webpage, via phone, in-person, app etc. Automated notifications and reminders, internal easy-to-use web user interface, numerous check-in options, skills /needs matching, multi-language, pre-appointment online data / document collection, calendar synchronisation, room booking, surveying and more.

  • Civica Chatbot Frequently Asked Questions (FAQ) Service (Standard)

    Civica UK Limited

    Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.

  • Connected Bank - Microsoft Dynamics 365 for Banking

    EntServ UK Ltd part of the DXC Technologies Group

    DXC's leading banking service offers a complete end to end solution for any channel, product or department - applicable to retail and commercial banking. The service can be deployed independently of legacy IT and existing programmes.

  • AppCheck

    Synectics Solutions Ltd

    AppCheck from the Cabinet Office National Fraud Initiative can help significantly reduce the number of application referrals organisations have to investigate. Using the AppCheck software will ensure that, from the outset, you have a validation and authentication process in place to minimise errors and costly investigations in the future.

  • UiPath Intelligent Automation (RPA)

    FOUNDRY4 CONSULTING LTD

    UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies)to rapidly automate much of the manual, repetitive, processes without changing the underlying technologies or the processes. The software robots mimic human work to deliver enhanced quality, better governance, greater efficiencies, managed costs and a better client experience.

  • Arcus Pest Control

    Arcus Global Limited

    Arcus Pest Control is a cloud based, mobile-by-default, all-in-one solution for local authority pest control officers. Arcus Pest Control helps teams do their jobs efficiently and effectively with flexible workflows for the handling of complaints, reports, contracts, enforcement, treatment, and creation of related follow-on processes.

  • Word Processing system for African languages

    Gusoma Technology Company Limited

    A Digital System of Representation and Communication (DERC) is a complete solution for word processing, digital clock and calendar designed supporting African languages. At present the DERC of Gusoma supports 12 African languages. It can be embedded in software, online platforms, word processor, email client, electronic dictionary, or search engine.

  • Single Discretionary Award (SDA) Gateway

    Empowering Communities

    The SDA Gateway is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online Discretionary Award forms, automatically populate a Management System, prepare for the roll out of Universal Credit, tailor support around a customer’s individual needs and help them out of a crisis situation.

  • CRM/CMS: SugarCRM & software subscription, implementation, consultancy and support services

    Format14CRM Limited

    We are an Advanced SugarCRM partner specialising in implementing Cloud based Citizen CRM and Case Management applications. We have extensive knowledge of open standards technologies providing innovative products & solutions across a wide range of public & private sector organisations. Our key focus is business transformation creating increased operational effectiveness.

  • Atos Engage ESM: ServiceNow Software

    Atos IT Services UK Ltd

    ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM and more

  • Unified Communications as a Service (UCaaS)

    Cinos

    Unified Communications as a Service (UCaaS) by Stellaris leverages best-of-breed Cisco communications. Provides unified voice and video communications, multi-channel/omni-channel contact centre, voice/video/content conferencing, instant messaging/presence and voicemail to users in any location. With public or private cloud options, Stellaris delivers the organisational agility you need to drive true transformation.

  • One Digital Forms and Contact Manager

    Capita Business Services Limited

    An intuitive and flexible forms solution, enabling the digital capture and processing of data. Creating highly configurable web forms, including powerful workflow, that engage customers in an integrated end-to-end process. The integrated Contact Management solution provides a single view of customer engagement, allowing users to assist customers with digital processes.

  • WordPress CMS

    Pulsion Technology Limited

    We specialise in responsive website design, using the WordPress Content Management System (CMS). We create WordPress websites with a mobile first design strategy, ensuring a quality and consistent user experience on all platforms and devices. Our WordPress CMS experts will ensure your website is cost-effective, highly scalable and easily maintained.

  • Microsoft Dynamics 365 Customer Service Package

    Incremental Group

    Incremental’s Microsoft Customer Service Package is a complete delivery approach delivering all the core functionality needed to optimise the customer service function. Covering call centre, managing queries, operational actions, complaints and case management, Microsoft Dynamics 365 Customer Service streamlines data and provides unified technology to deliver seamless, personalised customer experiences.

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Silverbear Self-Service / API Services Library

    Silverbear

    To provide members with 'Self-Service', Silverbear has developed a Self-Service Portal and an API / Web Services library that provides web integration from the Silverbear solution to our portal and / or membership organisation website.

  • Marval MSM Integrated ITSM Software, Support, Training & Consultancy

    Marval Software Limited

    Innovative IT Service Management software (MSM) empowers service delivery teams to provide a world class service to its customers. MSM is a secure & scalable, ITIL compliant, ISO/IEC20000, ISO27001 certified & cyber compatible deployed via SaaS or on-premise, enabling organisations to deliver flexible and cost-effective customer, service centric business solutions.

  • UST SmartOps™

    UST Global Pvt Ltd

    UST SmartOps™ is an Intelligent Process Automation Platform that holistically learns and re-imagines your business processes while digitizing and compressing manual workflows. This empowers employees to focus on opportunities with the highest business impact. Combines AI, RPA & cognitive automation to streamline business operations, reducing costs, improving efficiency and profitability.

  • Passenger 365

    ixRM Limited

    A Customer Service / complaints management system for Transport Operators. Allowing the flexibility to pick and choose elements that work for franchises. Customisable by each organisation so that it works the way you work. Customer Services, Repair Management, Incident Management, Lost Property, Marketing and Reporting in one system.

  • Microsoft Dynamics Implementation, License and Managed Services

    QuantiQ Technology Limited

    QUANTIQ resells Microsoft Dynamics Licensing and provides Consulting, Implementation, Support and Managed Services for cloud-based Microsoft Dynamics 365 Business Applications. Including, but not limited to Finance, Operations, ERP, CRM, HR, HCM, HR, Membership, Business Intelligence, Project Services, Field Service, Customer Service, AI, Power Apps and IP across all Public Sectors.

  • Sage X3 Saas ERP Software: Finance, Purchase & Inventory Control, Customer Services and Reporting

    X3 CONSULTING LTD

    Sage X3 delivers comprehensive business management covering; finance, budget management, HR, supply chain, inventory control, warehousing, manufacturing and reporting . Sage X3 has over 50 industry-specific add-on solutions. Be faster, more intuitive and work in a tailored deployment, online. Sage X3 delivers flexible capacity, flexible configuration, customisation and system evolution.

  • Microsoft Dynamics 365 Tribunal & Appeals Management

    Ceox

    Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.

  • Epicor Software

    Epaccsys Limited

    Epicor System provider Epaccsys have been supplying Epicor Systems and Epicor solutions for over 15 years with Epicor E10 software. The full suite of Epicor ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.

  • Environmental Health and Safety application

    Pulsion Technology Limited

    Our cloud-software streamlines reporting and information management to help companies maintain EHS compliance standards. A desktop and mobile application which can gather and manage health and safety information, identify issues, manage their resolution then record and report on all activity.

  • Microsoft Dynamics 365

    Ceox

    Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

  • Dynamics 365 Customer Engagement

    Redspire Ltd

    Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

  • Salesforce - Lightning CRM

    Softcat Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2020GC12

  • Advanced Listening

    Orlo

    Orlo provides one platform to manage reputation and improve customer experience. From Customer Service to Marketing and Comms, hundreds of public sector organisations, including almost 1/2 of UK constabularies, 30% of local councils and many central government organisations, rely on us to manage and measure engagement across digital channels.

  • Student Support System

    Empowering Communities

    The Student Support System is a secure Multi Channel Solution where educational settings can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with students and stakeholders and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

  • XMA Skuid (Salesforce managed package deployment)

    XMA Limited

    Skuid allows companies and agencies to build user friendly applications on their existing systems, specifically Salesforce without having to write and maintain custom code. Skuid is 100% native to Salesforce and is delivered as a managed package or an AWS-hosted service.