Search results

670 results found in Cloud software in the category Customer helpdesk (service desk)

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
670 results found

Puzzel Contact Centre

Puzzel Ltd

Puzzel Omni-channel Cloud Contact Centre solution offers Voice, Email, SMS, Web-chat and Social media channels, integrated in a single, compelling, UI. Puzzel also offers Workforce Optimisation (QM, WFM, PM), Speech Analytics, Payment, Chatbots, Knowledgebases and full integration to CRM systems via a comprehensive API.

Dynamics 365 for Project Service Automation

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Futr. Inside (Staff facing chatbot)

Futr AI Limited

Your organisation runs on all sorts of tools, services and systems, from expenses and holidays, to knowledge sharing and reporting harassment. Eliminate vendor lock-in and costly retraining by plugging your staff into your legacy systems through our light chatbot overlay. Everything they need, on whatever channel they have to hand.

ServiceNow (ITSM/ITOM/CSM) - Licensing by SCC

Specialist Computer Centres plc

Our consultative approach to ServiceNow(ITSM/ITOM/CSM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Business Analysts we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you.

Custom Chatbot Service

Pulsion Technology Limited

This service will provide you with a custom chatbot that will interact with your audience. Our chatbot utilises Natural Language Processing (NLP) to provide rich conversations and is compatible across all platforms and devices.

Boomerang Triage

Boomerang I-Comms Ltd

Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.

Enquire

Bailey Solutions Ltd

Enquire is an inbound enquiry management system to help organisations of all sizes manage enquiries. It's different from CRM systems which are designed to manage outbound sales and marketing calls. Our system is all about managing inbound enquiries, helping you track them, follow-up and never miss a deadline. Highly configurable.

Microsoft Conversational AI

Ceox

Ceox helps public sector exploit Artificial Intelligence to deliver intelligent conversational agents to interact with citizens. Ceox Conversational AI Services cover discovery, design, implementation and support. Microsoft’s public cloud Artificial Intelligence and Machine Learning tools and services are set-up to improve service delivery enabling users to interact with services naturally.

Computacenter – IT Service Management Tool (ITSM)

Computacenter (UK) Ltd

Computacenter provides ITSM, through TeamUltra, a portfolio of robust cloud-based applications that automate and manage enterprise services. Our IT Service Management Tool applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

PureEngage Cloud

Genesys Europe B.V.

The Genesys PureEngage Cloud Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Ivanti Cloud (Service Management, Ivanti Asset Management, Endpoint & Security) Software

Ivanti UK Ltd

Built from a single platform, Ivanti Service Manager and Ivanti Asset Manager offer a robust, highly flexible IT and Enterprise Service and Asset Management application. Helping organisations achieve the highest level of service quality, delivery and performance whilst managing assets throughout their lifespan from procurement, discovery to secure disposal.

Blue Lights Evolve - Workflow enabled digital Knowledge Solution

Blue Lights Digital

A mobile learning and operational reference solution delivering interactive, immersive multimedia digital training courses and resources. Accredited continual professional development (CPD) for smartphone, tablets and the web enabling access to knowledge, procedures, policy and intelligence. Scalable learning management system with RBAC admin rights, content design and publication and business insights.

Dynamics 365 for Team Members

Silverbear

Team Members subscription is a named user subscription for users who are not tied to a particular function who require basic Dynamics 365 functionality. This license includes read access and limited write access. Extremely suitable for use with solution such as Silverbear Membership.

eLearning Creation and Support Services

Leicestershire Health Informatics Service

The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

VoxivoCX - cloud contact centre

Foehn

VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Foehn.

GOSS SelfServe

GOSS Interactive Ltd

The low-code GOSS SelfServe Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS SelfServe workflows can be optionally integrated with back office systems/data.

Digital Customer Service Platform

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Community Stakeholder Management System

Empowering Communities

The Community Stakeholder Management Solution is a secure Multi Channel Solution to help teams to efficiently develop, maintain and communicate with stakeholders from one secure place. Practitioners can quickly search and find individuals they need and the public can access a public-facing registration form that automatically populates a searchable database.

Education Data Portal

IDP Connect Ltd

The Educational Data Portal is a cloud-based tool to support the collection, management and dissemination of data on education providers and the learning provision they offer. The portal allows education providers to create and edit their own institution profile according to a standardised data model.

Dynamics 365 for Sales Device SL

Civica UK Limited

Multiple users can access the Dynamics 365 for Sales application through shared device login. The use rights are equal to the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device. Please note there is no Dynamics 365 Enterprise Plan 1 device license.

Microsoft Dynamics 365 for Field Service

Bytes Software Services

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service bsscloud

Vivantio

Vivantio

Vivantio ITSM is Service Management software designed to streamline, automate and improve the efforts of separate service teams across entire organisations. Departments served include IT, HR, Finance, Facilities Management, Customer Services and any other group that serves either internal employees or external customers, plus Managed Service Providers.

Phoenix-Complaints/FOI/Subject Access Requests System

Empowering Communities

Phoenix-Complaints/FOI/Subject Access Requests System is a secure, private cloud based solution for the management of complaints, Freedom of Information and Subject Access Requests.

Bramble Hub Amlib UK - 247lib.com for Special Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

DXC Technology ServiceNow Subscription Service for Health

CSC Computer Science Ltd part of the DXC Technologies Group

DXC Technology's ServiceNow for Health offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.

Dynamics 365 Plan

Phoenix Software Ltd

Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

ServiceClarity KPI Reporting For Customer Support

Anaeko Ltd

ServiceClarity is for technology leaders and DevOps Managers to select best-practice KPIs, set targets and automate KPI reporting in order to understand, improve and optimise their customer support processes.

Case Management and Customer Service with Dynamics365

Brightwire

Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

Dynamics 365 for Field Service

Redspire Ltd

Microsoft Dynamics365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics365 case management capabilities and field service work orders to deliver business process driven, best in class field-service management. Capabilities include work order management, schedule, dispatch, routing capabilities, repairs&returns management, inventory management.

Workpro HR - employee relations case management system

Computer Application Services Limited

Workpro HR case management system tracks and processes employee relations casework. 24 configurable case types included (e.g. Disciplinary, Grievance, Health and Safety, Absence Management, Performance). Clear process steps, templates and targets ensure compliant, consistent case handling. Reporting and performance monitoring improves control and analysis. Integrates with other HR systems.

Integrated Security Management Platform

Diegesis Limited

Our service comprises an integrated security platform based on the Cysure Virtual Online Security Officer, integration with opensource and COTS cyber security products, services to create bespoke integrations to customer data sources in databases such as Ingres and defined services propositions to assist customers to adopt the service.

Dynamics 365 Customer Engagement Plan Business Application Additional Storage Add-On

Phoenix Software Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Cirrus Wallboard License

Cirrus

The Cirrus Wallboard License will provide you with dashboards to give you instant contact centre performance metrics in the form of real-time information to aid in measuring call centre performance. You simply need a web browser to access service.

Dynamics 365 for Customer Engagement

Redspire Ltd

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides users with access to core customer service capabilities including case management, Interactive_Service_Hub, Unified_Service_Desk, SLAs and Entitlements. Each Dynamics 365 Customer_Service_User SL includes rights to Microsoft_Social_Engagement, Voice_of_the_Customer, Mobile_ Offline_Sync, Gamification and Microsoft PowerApps. www.microsoft.com/en-gb/dynamics365/customer-service

SmartAgent Automate - Chatbot

Mission Labs Limited

SmartAgent Automate will transform your customer care and sales teams with multi-channel and multilingual, asynchronous chat which seamlessly switches between integrated bot and agent, depending on the context. Completely deflect high volume, low value contacts via our automated chatbot, leaving your agents free to focus on serving high value contacts.

Potentially Violent Persons Referral and Management System

Empowering Communities

The Potentially Violent Persons Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

XMA Salesforce Add-ons

XMA Limited

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want.

Parago Asset Management

Levett Consultancy Ltd

Levett Consultancy provides out Parago,a powerful IT and Software Asset Management system controlled through an intuitive visual interface. Designed to be easy to use, yet providing the flexibility and features demanded by high-end systems.

Inoapps Subcontractor Management Cloud

INOAPPS LIMITED

Subcontractor Management Cloud delivers an end-to-end process in a single, fully integrated Cloud solution. The application is based on 10+ years’ experience of Oracle applications and technology. Our team also drew on its extensive Engineering & Construction sector experience to develop the application.

Learning Management System

The Virtual Forge

The learning solutions delivered provides learners with the opportunity to participate in online training, book classroom training sessions and work towards their accreditation all from one central portal. Each learner has their own unique personalised curriculum, plus access to a training library with extra content for learning.

Advanced Media Monitoring

Orlo

Orlo (SocialSignIn) enables hundreds of leading public sector organisations to create powerful customer experiences and communications that influence behaviour. Orlo consists of customer service, marketing, media monitoring and reporting modules - bringing together departments to work from a single system.

Dynamics 365 Non-Production Instance Add-On

Silverbear

The Production Instance Add-On is well suited for multi-instance deployments. Dynamics 365 Plan subscription users can access the default Dynamics 365 Plan instance included within subscription, and every Dynamics 365 Plan additional instance associated with the same tenant.

Dynamics 365 for Marketing

Silverbear

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarly aimed at B2B and low volume B2C organisations.

Mitel Hosted IP Telephony, Unified Comms and Contact Centre

Britannic Technologies

Make your customer communications fast, simple and personal. Mitel solutions enable you to create omnichannel & personalised experiences, collaborative customer service across single or multi-site organisations and facilitates for a range of complimentary integrations that add even more value to your business. Each bespoke build is tailored to your business.

Cloud Voice SIP

Virgin Media Business

SIP Trunking is a hosted, IP based, voice service utilising the SIP standard. Customers can make calls, usually from an IP handset or desk-based client (soft phone), to the PSTN (Public Switched Telephone Network) and vice-versa. Unlike traditional services (ISDN) it enables voice and data consolidation within a single connection.

Dynamics 365 Membership Management - CoreGov

Core

Core has configured Microsoft Dynamics 365 specifically for use by membership organisations, to accelerate CRM project delivery based on the best practice we have learned from working from membership organisations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

EC Connect-Community Enforcement Notices

Empowering Communities

The EC Connect-Community Enforcement Notices System is a Multi Channel Solution for Teams and Organisations to receive secure, encrypted, public and practitioner-facing online forms, automatically populate a Management System, communicate with stakeholders and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

iProperty Cloud

TechLabs London

iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365

Dynamics 365 Housing Association Management - CoreGov

Core

A Dynamics 365 based solution to help social housing organisations better deliver targeted services to residents through process automation, call centre integration, case management, customisable reporting and much more. Consolidating data, drawing insights and expediting cases results in greater resident satisfaction and increased efficiency.

Arcus Taxi Licensing

Arcus Global Limited

Arcus Taxi Licensing enables Authorities to manage all activities around taxi licences regulated: Hackney Carriage; Driver Licensing; Private Hire; Driver; Operators Licensing. Manages: application process, submission through consultation, decision and issuing of a licence. Once a licence has been issued Arcus Licensing handles the ongoing monitoring, enforcement and subsequent renewal.

Evolve for Higher Education powered by Microsoft Dynamics 365 for CRM

Pythagoras Communications Ltd

Evolve HE from Pythagoras is a CRM solution for Higher Education Institutions. It takes Microsoft Dynamics 365 and customises it for the Higher Education sector, supporting the full student journey. The university can take advantage of a single view of a student, adopting streamlined processes, and providing improved customer services.

NICE inContact CXone Cloud Contact Centre Solutions for the Government by Business Systems

Business Systems (UK) Ltd

Cloud Contact Centre Solutions from Business Systems helps meet public expecations without breaking the budget, unifiying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence. With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services for helping you deliver best possible service to citizens.

Microsoft Dynamic 365 / Business Central

Synergi Software Limited

For organisations wishing to implement Microsoft Dynamics 365 for Customer Engagement, customer services, sales and marketing, operations, financials.

Arcserve UDP Cloud Direct Back End as a Service (BaaS) Disaster Recovery as a Service (DRaaS)

COOLSPIRiT

Prevent IT disaters with no on-premises hardware required. The only direct-to-cloud backup and disaster recovery as a service (BaaS/DRaaS) offering comprehensive data protection with consumer-grade usability – without any hardware required on-premises. Scalable and flexible BaaS and DRaaS for always-on continuity with industry-best RTOs and RPOs.

Bramble Hub Amlib UK - 247lib.com for Library Asset and Resource Management

Bramble Hub Limited

247lib.com is a complete web library asset and resource management system for organisations and departments of any size. 247lib.com empowers you to manage information in diverse formats including books, eBooks, reports, periodicals, eJournals, internal documents, web page content, news, events, people, room bookings, social media. 247lib.com search facilities are unrivalled.

Digital Managed Operations

PA Consulting Services Limited (UK)

PA provides commercial off-the-shelf (COTS) software and bespoke cloud based solutions, from strategy, to design and sourcing, to implementation and managed services. Comprehensive services include first, second and third-line support, application maintenance and defect resolution. We provide technologies, tools and processes that enhance the efficiency and quality of ICT services.

Microsoft Dynamics 365 for Operations Device SL

Bytes Software Services

Dynamics 365 for Operations device license multiple users can access through a device to operate a point of sale device, shop floor device, warehouse device or store manager device. bsscloud

Microsoft Dynamics 365/CRM Implementation and consultancy service

XRM Technologies

xRM Technologies offers the complete range of professional services, tailored for the delivery of Microsoft Dynamics 365 portal, Adxstudio and associated technologies. The end solution offers a rich self serve experience that supports your OMNI channel for customer interaction.

Dynamics 365 for Customer Service

Phoenix Software Ltd

Microsoft Dynamics 365 for Customer Service provides access to Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Each license includes rights to Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Microsoft Dynamics 365 for CRM - for Public Sector

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for the Public Sector including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Esuasive Membership CRM for Microsoft Dynamics 365

Esuasive

Esuasive Membership CRM for Microsoft Dynamics 365 has been designed from the ground up to support all aspects of membership management including member registration, renewals, subscriptions, card and direct debit payments, professional development, events, marketing, advertising and sales, funding, grants and member self-service.

Intrado Cloud Contact Pro

Intrado Solutions Ltd

Intrado Cloud Contact Pro is a cloud hosted, multichannel contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting.

RT:Request Tracker

PTFS Europe

Request Tracker receives and manages key enquiries. Communicate with staff team members and customers on the same enquiry ticket. Manage replies by email or a full web interface. Custom dashboards provide key ticket information for day to day operational control and comprehensive reporting for management review and planning.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

EQUINITI Toplevel - eApply

Toplevel

Based on Toplevel’s case management engine, the eApply service helps government meet Digital by Default Service Standards. Improve quality of applications by securely capturing electronic applications from your web site, e.g. for grants, accreditations, schemes, permits, licences. Built-in rules save time checking applications. Save staff effort keying into back-office systems.

Asset, Property & Compliance Management Software and Oracle and IBM Cloud solutions. copy

Elf Software Ltd

elf Software Ltd specialise in developing software solutions and comprehensive support services in Property, Asset & Compliance specifically to support Local Authorities, Academies, Schools & Outsourcing Companies. In addition elf Software ltd can now offer Oracle and IBM cloud software solutions.

NICE inContact CXone Contact Centre Customer Satisfaction Surveys

Business Systems (UK) Ltd

NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction. With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.

Workbooks Business

Workbooks Online Ltd

Workbooks.com delivers award winning world-class CRM and business applications that provide you with the tools you need to accelerate growth, automate business processes, reduce operational costs and improve customer support. Our technology extends beyond sales, marketing and customer support to include order management, marketing automation, invoicing and customer support.

SuiteCRM

Salesagility Ltd

SuiteCRM is an open source enterprise-class Customer Relationship Management solution. Our Cloud Software provides a robust, secure and flexible CRM perfect for the public sector. Each module has been tailored to assist with the various disciplines across your organisation with the sole purpose of helping your organisation run more effectively.

Open Source Alfresco Content Management System (CMS)

Leicestershire Health Informatics Service

LHIS offers the Alfresco Enterprise Document and Records Management as a cloud hosted service. Alfresco is the market leading Enterprise Content Management platform, as of 2014 more than 1,300 organisations in 180 countries use Alfresco daily. Customers choose to use alfresco out-of-the-box or configure it to meet their specific requirements.

Dynamics 365 for Marketing

Softcat Limited

"Microsoft Dynamics 365 for Sales empowers sellers with the insights, guidance, and tools to drive personal engagement with customers. Integration with Office 365 and LinkedIn enables Microsoft to empower sellers."

Bramble Hub Amlib UK - 247lib.com for Open Source Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

DataChain® - Work Management and Case Management Cloud Software Solution

AiM Ltd

DataChain® is AiM's complete and integrated collaborative work management tool, providing end-to-end straight-through processing capability for organisations that need control and management information over their a case- based operational process. The tool is fully agnostic using APIs and modern protocols to integrate with systems that input and output data.

Dynamics 365 Plan with Silverbear Membership SAL

Silverbear

A Silverbear Membership SAL with an embedded Dynamics 365 Plan, which includes access to Customer Engagement Plan functionality plus Dynamics 365 for Unified Operations Plan.

EQUINITI Toplevel - eCourse Booking

Toplevel

Toplevel eCourse Booking helps government meet the Digital by Default Service Standard and improves customer service by enabling secure 24x7 online self service booking. It saves staff time answering the phone and prevents overbooking by using a single shared repository of course information for all course management staff and customers.

Service Management Automation (SMA-X) - from Micro Focus

MICRO FOCUS SOFTWARE UK LTD

Service Management Automation is an analytics-driven service management solution for managing the entire service portfolio and lifecycle within and beyond IT. Based on a unified platform, it accelerates agent productivity, reduces ticket volumes and increases user adoption and satisfaction.

Passenger 365

ixRM Limited

A Customer Service / complaints management system for Transport Operators. Allowing the flexibility to pick and choose elements that work for franchises. Customisable by each organisation so that it works the way you work. Customer Services, Repair Management, Incident Management, Lost Property, Marketing and Reporting in one system.

OpenCRM

Software Add-Ons Ltd - OpenCRM

OpenCRM is a feature rich, secure Cloud based system that has been built and supported by the same people who started the business back in 2005. We pride ourselves on providing friendly and knowledgeable service from the foot of the Yorkshire dales.

Chatbot

Hopstay

Hopstay provides a chatbot solution to optimise customer support for local governments & councils. We automate responses to frequently asked questions & allow citizens to access key services through messaging & voice platforms. This improves accessibility & makes customer support more efficient.

Connex One Contact Centre

Connex One

Connex One is a cloud based software as a service solution. It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels. The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.

Microsoft Dynamics 365 Additional Portals and Page Views

Bytes Software Services

Default Portal provided with Dynamics 365 Plan 1 application subscriptions maybe extended by purchasing licenses for additional portals, for a non-production portal, or additional production portals. Customers may also extend the default 1Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000. bsscloud

Phoenix-VS - Victim Services Management System

Empowering Communities

Phoenix-VS is a secure, private cloud based solution for the Management of Victims of Crime. It automatically imports data from other systems and has been designed to help organisations meet their obligations under the Victim Code. Phoenix-VS increases productivity and engagement and has encrypted public facing self referral forms.

Compliance Management Software

Pulsion Technology Limited

We provide a platform that supports multi-functional public sector organisations mobilise their field workforce. Our service simplifies how your field workforce manages and processes complex data gathering from multiple locations and improves communications between your field operations and back-office systems. Compatible with iOS and Android devices.

RightAnswers

Upland Software

RightAnswers is a cloud-based knowledge management software and web self-service solutions provider for customer service and IT support. We combine software, knowledge, knowledge automation and services specifically designed to help enterprise organizations manage and share knowledge, resulting in a more efficient way to deliver knowledge throughout your enterprise.

Dynamics 365 Enterprise Plan 1

Bechtle direct Ltd.

Plan subscriptions are new with Dynamics 365. A Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365. Includes Dynamics 365 for Sales, for Field Service, for Customer Service, for Project Service Automation, and full PowerApps P2

Microsoft Dynamics 365 for CRM - for Local Government

Hitachi Solutions

This service provides an accelerator to implement Microsoft's Dynamics 365 Customer Service and Sales modules for Local Government including basic Case Management. This provides a mobile, 360 view of customers and can be optionally integrated to other Systems. The service is fully defined in the specification available on request.

Bramble Hub Amlib UK - 247lib.com for School Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

Ivanti Cloud (Service Management, IT Asset Management, Endpoint & Security) Software

Softcat Limited

Built from a single platform, Ivanti Service Manager and Ivanti Asset Manager offer a robust, highly flexible IT and Enterprise Service and Asset Management application.   Helping organisations achieve the highest level of service quality, delivery and performance whilst managing assets throughout their lifespan from procurement, discovery to secure disposal.

Silverbear Membership Essentials Server

Silverbear

Essentials Server provides core platform componentry designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data, deliver operational efficiencies through workflow and automation.

ERP Software Epaccsys

Epaccsys Limited

ERP software provider Epaccsys have been supplying ERP software and ERP software solutions for over 15 years with Epicor ERP software. The full suite of ERP software modules available include Financial ERP software, Distribution ERP software, Supply Chain Management ERP software and Project Management ERP software.

CRM on Dynamics 365

Equiniti ICS Ltd

Customer Relationship Management on an Azure based Dynamics 365 platform. Designed to manage and maintain citizen relationships, track engagements and deliver actionable data. Data driven solution that improves how you interact with citizens. Tangibly streamline processes and increase citizen satisfaction with service.

Salesforce - Community Cloud

Softcat Limited

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. SFDC2019GC11

BMC Helix Business Workflows

Fusion Business Solutions

BMC Helix Business Workflows is a modern case management solution that extends services for lines of business including HR, facilities and other departments, in a scalable, managed, and automated way as a cloud service. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Business Workflows.

Omnichannel Contact Centre Solution

Techsolve

RingCentral Contact Centre is a cloud based omnichannel contact centre solution that helps organisations deliver fast and personalised customer service as well as accelerate sales.

ACT Cloud Settlement

ACT

As a next generation, self-service platform, Cloud Settlement transforms traditional methods of administrating complex journeys and multi-operator payments. ACT Cloud Settlement empowers transport organisations to: - 1. Use electronic data to reimburse operators for concessionary journeys (within a given period). 2. Apportion inter-operable commercial e-ticket sales revenue back to operators.

Bramble Hub Amlib UK - 247lib.com for Law Libraries

Bramble Hub Limited

247lib.com is a complete web library asset and online resource management system. 247lib.com allows you to implement dynamic content websites, discovery OPACs, enquiry management, social media management, acquisitions management, mobile library and public library management systems. All applications are backed by full training, migration, implementation and support services.

Firearms Licensing Referral and Management System

Empowering Communities

The Firearms Licensing, Referral and Management System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

ASB Warning Notices System

Empowering Communities

The ASB Warning Notices System is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management System, communicate with clients and record all interactions including emails, letters sent, phone calls made, face to face meetings and visits.

Dynamics 365 for Marketing

Civica UK Limited

Dynamics 365 for Marketing is a marketing automation solution that can help turn prospects into business relationships. It is primarily aimed at B2B and low volume B2C organisations.