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743 results found

FastForm Online Bookings

Clarity Information Solutions

FastForm Online Bookings is a web-based course management solution that is used by local authorities, police forces and safety camera partnerships to streamline the delivery of driver offender retraining and road safety awareness schemes. FastForm also provides online booking and payment facilities for course participants and service providers (call centres).

Liberator GDPR solution for Local Authority Councils

Farthest Gate Limited

The Liberator Licensing software is a market leading module forming part of the Liberator suite of products. Liberator Licensing can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

Dynamics 365

Cisilion Limited

Unify CRM and ERP capabilities and break down data silos with Dynamics 365—modern, intelligent cloud applications that help move your business forward.

Puzzel

Intelecom UK Ltd.

Puzzel is a complete Cloud Contact Centre solution. Superior voice management is complemented with a suite of multi-channel capabilities - Email, SMS, Web-chat and Social media. All in one single, and compelling, UI. Puzzel also offer Workforce Optimisation (QM, WFM), Speech Analytics, Payment, Knowledgebases and full integration to CRM systems.

Invictus - Victim Services Management Desk

Empowering Communities

Invictus is a secure, private cloud based solution for the Management of Victims of Crime. It automatically imports data from other systems and has been designed to help organisations meet their obligations under the Victim Code. Invictus increases productivity and engagement and has encrypted public facing self referral forms.

Salesforce - Community Cloud

Salesforce.com

Salesforce Communities is the transactional, self-service web portal for government. Proactively push knowledge to answer citizen queries. Enable community collaboration and support. Allow users to create cases, browse case updates and transaction history. Generate web forms to submit information directly into support processes and the back office. ©SFDCGC102018

SBL Amazon Connect

Software Box Limited (SBL)

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Business Systems Workforce Management for Police

Business Systems (UK) Ltd

Workforce Management solutions (WFM) from Business Systems enables accurate scheduling, forecasting and resource planning in the contact centre and control room. With 30 years' Workforce Management experience, we offer full consultancy, project management, implementation and support services to deliver best fit, optimal Workforce Management solutions for the police.

Domestic Abuse and Sexual Violence Referral and Management Desk

Empowering Communities

The Domestic Abuse and Sexual Violence Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Electoral Management Call Centre Solution

Idox Software Limited

Browser-enabled, read-only access to the Register for Contact Centres. Searches can be done by property and electors, and answer questions eg ‘Where is my polling station?’, ‘elected representatives?’, ‘What elections can I vote in?’, ‘Why haven’t I received a poll card?’ and ‘Can I have a postal vote?’

Business Systems Workforce Management for Local Authorities

Business Systems (UK) Ltd

Workforce Management solutions (WFM) from Business Systems enables accurate scheduling, forecasting and resource planning in the contact centre and back office. With 30 years' Workforce Management and scheduling experience, we offer consultancy, implementation and support services to deliver best fit, optimal Workforce Management solutions for councils and local authorities.

Unified Communications

Cinos Communications Services

The Cinos Unified Communications service leverages best-of-breed Cisco telephony, IPT, VoIP, Unified Communications and collaboration services Built upon the UKCloud Assured or Elevated OFFICIAL platforms. Includes: Conferencing Instant messaging/presence Unified messaging Omni-channel contact centre. Private, Community or Hybrid Cloud Enables a rich user experience with up to 99.99% availability.

Hosted Telephony (VoIP)

Redcentric Solutions Limited

Unity IP Voice is Redcentric’s hosted enterprise voice solution (VoIP) for organisations needing to update their existing telephony system but who are also looking to control equipment, training and operational costs, and boost the resilience of critical telephony services. Part of our public sector IT services portfolio.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

storm® ASK™

Redwood Technologies Ltd

storm® ASK™ is an omni-channel snapshot surveying solution, allowing businesses to receive, monitor and analyse input from customers in real-time. Mass-scale surveying can be carried out via automated voice call, SMS, email, online or WAP. storm requests, collates and analyses data automatically, reducing the cost of gathering regular customer feedback.

Ctalk Contact Centre Survey Port Licence

Ctalk Limited

Ctalk Contact Centre Survey is a multi-channel survey product which engages customers and receives feedback. The ctalk contact centre survey system allows access to unlimited surveys which can be created using Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) with real time reports on the outcomes.

Cloud Collaboration

Ideal Networks Ltd

Ideal provide communications, collaboration and customer experience management platforms including: • contact centre service: interactive voice response (IVR); automatic call distribution (ACD); skills-based queuing and routing of calls, emails, web chats, text • text/video chat, groups, screen sharing, content management. • phone, voicemail, and conferencing.

Quality & Insight

Agilisys Ltd

Agilisys Quality and Insight is a quality management and evaluation platform that enables monitoring, review and improvement of customer service in Contact Centres, IT and HR Service Desks and online customer service provision. The platform enables calibration, reporting and improves customer experience.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

CLOUD CONTACT CENTRE

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Also avaialble are Flex/Spark EA options.

Abavus - Site License Small Authority

Abavus.co.uk

A My Council Services site license provides site wide access to core license and product modules on the platform. It enables a multi-channel online & native mobile, customer self-service platform incorporating fully functional back office modules all supported by sophisticated workflow and automation tools.

storm® RECORDER™

Redwood Technologies Ltd

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Debt Prioritisation Service

Experian

Experian’s Debt Prioritisation Service is a batch service designed to help Local Authorities improve council tax collections, by prioritising collectable debts and identifying the most effective recovery strategy. DPS uses accurate and up to date customer data to segment, profile and prioritise debtor cases.

LG Assist Quick Start Package for Oracle Service Cloud

Connect Assist Limited

A light yet robust quick start package for Oracle Service Cloud designed specifically for Local Government. This customer management platform with forms enables end-to-end digital self-service processes across a range of service areas. LG Assist provides licenses and implementation in one simple package. Pay nothing for 12 months.

storm® INTEGRATE™: Salesforce

Redwood Technologies Ltd

storm® INTEGRATE™:Salesforce.com is a module which enables storm communications to interoperate seamlessly with Salesforce.com Customer Relationship Management (CRM). Through a storm module within the Salesforce interface, agents can use Salesforce as a fully-unified communications desktop. Incoming multi-channel interactions are automatically identified against customer records for efficient contact handling.

Dynamics 365 for Customer Service Device SL

Softcat Limited

Dynamics 365 for Customer Service device license, multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device

Cloud Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Flexible & User-Friendly FAQs & FAQs Management Service

Panlogic Limited - Digital Engineering

Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration

Maintenance SMS

Textlocal

Send & receive text messages to manage your appointment reminders for maintenance visits. Confirmation of the times that the engineer will call reduces 'no-shows' and if the tenant has gone out then they can return home or call the engineer to re-book.

Abavus - Booking and Appointment

Abavus.co.uk

The Bookings and Appointments module delivers the ability for a local authority to create any type of booking or appointments process. From the booking of an appointment to meet with a Council Benefits Advisor through to the reservation of any facility. Can enable both customer facing and internal facing processes.

Keep Safe Vulnerable Persons Referral and Management Desk

Empowering Communities

The Keep Safe Desk aims to help vulnerable people get help in an emergency when out and about. A secure public-facing referral form records all vital details and automatically populates the police database so that if they need support, their details can be easily accessed.

Opus UCaaS Online

Opus Telecoms

Opus UCaaS Online delivers a cloud-based, enterprise grade, Unified Communications service, that replaces the need for onsite PBX equipment whilst providing customers access to the full suite of Mitel MiVoice Business features. Services are provided on a per user per month basis, with minimal upfront capital investment or in-house skills.

Genesys PureEngage Cloud

Genesys Telecommunications Laboratories BV

The Genesys Customer Experience platform provides organisations with a complete customer contact service that will deliver consistent, seamless and personalised experiences across all touch-points. Whether via self-service or human-assisted, Genesys ensures alignment with the stage and type of the citizen’s journey.

Horizon Cloud Telephony Service

Incom Business Systems Ltd

Cloud based communication platform with advanced features including free local, national and mobile calls. There are a choice of handsets including desktop, cordless and mobile app with a web interface to manage calls and user features.

CloudTalk - Cloud Telephony

Spectrum Telecoms Ltd

CloudTalk is a cloud based, flexible, reliable, affordable Unified Communications service. Packages can include inbound voice services, IP handsets, resilient SIP connectivity, remote endpoint provisioning and management, planning, installation, training and support. Our service wrap includes security, integration and migration services for legacy pbx and Skype deployments with Sonus SBC.

Cirrus PCI Pro Concurrent License

Cirrus

Our concurrent user license for PCI DSS Compliant payment processing allows your organisation to tightly match provisioning to demand. Simply determine the peak number of simultaneous payments made to determine the required number of licenses.

Proactive Live Online Web Chat Software and Support System

Handlr Ltd.

Our Live web chat solution is a cloud-based and can be used from 1 to unlimited users to provide live chat support to any website visitor. It is a highly scalable GDPR compliant solution. There are lots of useful features e.g. proactive popup messages, pre-chat forms, & secure data transfer.

Amazon (AWS) Connect by KCOM

KCOM GROUP PLC

KCOM agile, scalable, hyperscale Workplaces Cloud Contact Centre services based on Amazon Connect simple self-service basic contact centre services with eGain Solve.

NetHelpDesk

NetHelpDesk Ltd

NetHelpDesk is a cloud based service desk solution that delivers Lightning Fast ITSM with an intuitive interface. Alongside being the benchmark for speed, NetHelpDesk provides powerful, flexible ITIL functionality. It includes features such as service catalogue, CMDB, incident, change, problem, knowledge management and market leading drill-down dashboards.

Silverbear Events and Conferences

Silverbear

A comprehensive solution providing all of the tools and facilities that training and teaching organisations need to manage events, education programs and conferences of all shapes and sizes. Manage complex multi-day, multi-stream events with ease.

Asterisk Phone System

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Email

ECKOH OMNI LIMITED

Omni Email is a powerful and flexible inbound and outbound email handling system that is accessed from within the Omni-Channel console. It can handle inbound mails and web contact forms securely and quickly from all major email systems – from Google Mail to Exchange - and bulk outbound too.

Ctalk Contact Centre Administrator Licence

Ctalk Limited

Ctalk Contact Centre Administrator Licence allows administrators to carry out tasks of wide ranging complexity such as adding agents, setting up queues and adding skills based routing using a GUI. More complex tasks are completed using an award winning graphical workflow tool which is included in the administrator software.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Qualtrics Employee Experience Platform

Qualtrics LLC

Qualtrics focuses on driving outcomes that matter to you most - reducing unwanted attrition, retaining and developing talent, driving employee engagement and increasing the productivity of your workforce. It's all done by collecting and connecting data from across the entire employee lifecycle from recruitment to exit on a single platform

Nexmo SMS API (1-way & 2-way including alerts & notifications)

Nexmo Inc.

Business can now programmatically send SMS to any mobile handset in the world. Nexmo removes the telecommunications complexity via a simple-to-use API, and automatically delivers via the best performing routes using Nexmo Adaptive Routing. Use cases include: • Alerts and Notifications • 2-way communications with end-users • Two-factor authentication

Dynamics 365 Customer Engagement Plan

Civica UK Limited

Plan subscription is the most cost effective option to provide ultimate flexibility for a user to have access to any Dynamics 365 functionality to get their job done. Plan subscriptions provide users rights to use functionality across any of the respective Plan apps and PowerApps, mobile application platform service.

CGI - Robotics and Process Automation as a Service

CGI

CGI enable our clients to identify, realise and optimise a range of benefits through accelerated adoption of Robotic Process Automation (RPA) and Artificial Intelligence (AI). We deliver complex agnostic virtual workforce solutions to assist clients on their journey through digitisation of processes—ensuring enhanced digital experiences for employees and customers.

bxp software

bxp software

Cloud based software that drives efficiencies in customer contact, contact centre management and HRM

Restorative Justice Referral and Management Desk

Empowering Communities

Restorative Justice Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Mobile Inspection and Compliance

4C Europe UK Ltd

Exonaut® Mobile Inspection and Compliance provides a fully mobilised inspection and compliance solution supporting remote workers in the field. Inspections and audits can be managed and delivered using a mobile app which provides connectedness and increases efficiency. Inspection and audit findings are captured dynamically, reducing administration and generating instant reports.

Salesforce Add-ons

Salesforce.com

Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services beyond the Salesforce platform is easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. ©SFDCGC102018

Early Intervention Referral and Management Desk

Empowering Communities

The Early Intervention Referral and Management Desk is a secure Multi Channel Solution where Teams and Organisations can receive secure, encrypted, online referrals, automatically populate a Management Desk, communicate with clients and record all interactions including emails. letters sent, phone calls made, face to face meetings and visits.

Arcus Local Government CRM

Arcus Global Limited

The Arcus local government CRM builds on the industry-leading Salesforce.com Service Cloud to deliver a comprehensive set of features and functionality tailored to the specific needs of UK local government. This includes enhanced views of citizens and addresses, a service catalogue, and integration to the Arcus Digital Service Hub.

Netcall Liberty CallMeBack

Netcall Telecom Limited

Netcall CallMeBack™ is a web callback solution that easily and rapidly connects voice calls for customers on the Web with contact centre agents. CallMeBack can be deployed on devices including Webpages, Mobile Applications, Kiosks, and Smart TVs. The solution is easily deployed and requires minimal changes to systems and processes.

Speech Analytics, Voice Analytics, Interaction Analytics

Daviker

Speech Analytics analyses 100% of your telephony conversations, highlighting to your Quality Assurance teams any calls which might be a compliance risk or where there is a missed sales/upsell opportunity.

Dynamics 365 for Field Service

Softcat Limited

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. https://www.microsoft.com/en-gb/dynamics365/field-service

First Response - Community Paramedic

Meta Cannect

Designed for Community Paramedics and Emergency Operations Centres, working with G.P.s to enable more effective communication and consultation, providing supplemental information using a smartphone (in addition to a phone conversation). Low data live video streaming and auto-translate messaging, allow collaborative working between healthcare professionals.

Social Engagement Additional Posts Add-On

Civica UK Limited

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

Dynamics 365 for Field Service

Insight

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Merlin Guides

Merlin Guides

Merlin Guides helps government organisations rollout Salesforce (and any other Web Based software) to their staff. It provides completely custom step by step tutorials inside of the UI, ensuring that everyone knows how to use the tool and what data to input inside of it.

Microsoft Dynamics 365

Ceox

Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon Dynamics 365 with options to provide services digitally using a portal means it’s the ideal platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.

storm® CONTACT:WFM™

Redwood Technologies Ltd

storm® CONTACT:WFM™ is an automated scheduling and resource optimisation solution which integrates seamlessly with existing workforce management systems. CONTACT:WFM automatically routes calls to available experts based on up-to-date schedules, and if the system detects any gaps in scheduling, email or SMS alerts are automatically triggered, ensuring consistency across the workforce.

Gamma's Resilient Cloud Inbound Service

Gamma

Gamma's Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR.

Social

ECKOH OMNI LIMITED

Our Social tool is a comprehensive tool that monitors the entire Social Web - on social media, news sites, blogs and forums - for mentions made about a company and to a company. It then brings them all into one place for real time engagement.

Digital marketing with SMS

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

storm® CONTACT:EMAIL™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:EMAIL™ enables organisations to seamlessly incorporate email correspondence into their multi-channel communications services, managing all channels through a single, blended interface. Intelligent keyword recognition enables storm to identify the topic of an email and route it towards the most appropriate agent.

ELVIS - Vehicle Recovery System

WPC Software Ltd

ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.

Unify Hosted Voice and Collaboration

Internal Communications Ltd

A reliable enterprise grade hosted IP Telephony and Collaboration service available at either ISO 27001 or Official security levels. Enables users to securely and seamlessly contact users on the network from any location with a suitable data connection. Ideal transition from legacy Unify, Siemens, HiPath, Hicom and DX PBX systems.

Dynamics 365 for Field Service Device SL

Gaia Technologies Plc

Multiple users can access the Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device.

NCCIS

CareerVision Ltd

NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.

Computer Aided Dispatch (CAD) Command & Control System

APD Communications

APD's Cloud Control Room Computer Aided Dispatch (CAD) Software, is a UK first specialising in advanced incident response management for Police, Fire, Ambulance Services and other critical control rooms. APD’s CAD is a scalable web-based, cloud-based, mobile, interoperable and fast to implement, upgrade and maintain

Microsoft Dynamics 365 / CRM Implementation

Esuasive

End-to-end Microsoft Dynamics 365 solution design and project delivery, including: project management; road mapping; business process definition; fit gap analysis; PoC / solution prototyping; solution design; configuration and customisation; systems integration; data cleansing and data migration; testing; training; deployment and business adoption; hypercare; long-term support.

AccuRx Chain Huddle

AccuRx

Instant messaging platform for NHS GP practices. Communicate better as a team without interrupting your workflow. Quickly get help from colleagues when you need it. Save everyone time and improve practice efficiency. Securely discuss patients with a record of the conversation.

Ctalk Contact Centre Agent Telephony Licence

Ctalk Limited

Ctalk Contact Centre Agent Toolbar allows agents to control calls, view state times and see live contact details. Call control buttons allow agents to place callers on hold, transfer them to other phone numbers, conference or consult with other phone users, look at their call history and many other tasks.

Hosted VoIP

Foehn

Foehn's Cloud Phone System, called Voxivo provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Voxivo enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Risk and Incident Manager

4C Europe UK Ltd

Exonaut® RIM is web based solution with mobile capability that delivers a structured, systematic and integrated approach to risk management, in accordance with ISO 31000. It enables organisations to adopt a common methodology for enterprise and project risk management activity, tracking exposure and monitoring the status of mitigation and controls

Nexmo Voice API

Nexmo Inc.

Enable an enriched calling experience adding powerful voice features to your inbound and outbound calling through Nexmo's Voice API.

Silverbear Membership User License

Silverbear

Silverbear Membership is designed to meet the current and evolving needs of membership organisations who are looking for an integrated system that will unify their data and delivery operational efficiencies. The Silverbear Membership User License is utilised in conjunction to any Dynamics 365 user licensing.

brain®

Content Guru Ltd (Redwood Technologies)

brain® brings together communications technology and A.I., acting as an intermediary to facilitate the integration and interpretation of pre-existing and new customer and colleague data. This interaction informs intelligent decision making and creates mass-personalisation across the customer database, automatically updating customer profiles to enrich data and respond to their needs.

storm® SHIELD™

Content Guru Ltd (Redwood Technologies)

storm® SHIELD™ uses intelligent IVR technology to field high volumes of calls before they reach agents, scaling in the cloud to meet any level of demand. The sophisticated voice response capabilities allow customers to access many services automatically - from an account balance, to a secure payment system.

Skype for Business Multimedia Contact Centre

Amillan Ltd

With Enghouse’s EICC platform Amillan are able to deliver exceptional Contact Centre capability for Skype for Business customers looking to add multi-channel capabilities into mid-size contact centre applications. The combination of deep Skype integration, multi-channel support, an intuitive agent interface makes Enghouse a powerful solution.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

Avaya IP Office Hosted Unified Communications

Virtuoso IT Limited

Powered by Avaya IPO is cloud Unified Comms and Contact Centre solution for public sector organisations

Bomgar Privileged Access Management (PAM)

Softcat Limited

Bomgar's Privileged Access enables security professionals to control, monitor and manage privileged access and privileged identities to critical systems by authorised employees, contractors and third-party vendors. Integrating with Bomgar Privileged Identity Manager (RED IM) means that we can discover, remediate and manage (rotation, randomisation, audit) privileged accounts with credential injection.

Automated Communications & Payments

TALKINGTECH UK Ltd

We build fully managed automated communication solutions for business to consumer organisations to improve customer engagement and lower cost to serve. TALKINGTECH utilises SMS, Web, Interactive Voice Messaging, Interactive Voice Response & payment gateway technologies as alternatives to call centre agents and letters.

Payment Solutions

Target Group

Our payment solutions accommodate collection of regular or sporadic payments. Our offering facilitates Debit and Credit Card payments, Direct Debit mandates and Direct Credit transactions through BACS. Our system functionality integrates into online-portals, third-party services and contact centres. Our robust, scalable solution is hosted and supported across enterprise-class, high-availability infrastructure.

Cirrus Workforce Optimisation License powered by Teleopti

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Workforce Optimisation functionality, meaning you only pay for what you need.

Robotic Process Automation

NICE SYSTEMS UK LIMITED

NICE offers a comprehensive Robotic Process Automation (RPA) solution and associated services/training/support.Robots provide a scalable,virtual workforce,freeing up peoples to focus on important tasks.Robots assist people with guidance and automation and can automate manual processes.NICE also provides Workforce Management/ Optimisation (WFM/O),voice of the customer,analytics, hosted/ cloud ACD services.

storm® TACTIC™

Content Guru Ltd (Redwood Technologies)

storm® TACTIC™ is an intelligent call-back and web chat solution. Queuing callers can book a time for a returned call via IVR. Web-browsing customers can also request call back or enter a live web chat with agents, sending a whisper prompt to the agent with details of their viewing behaviour.

DXC Technology Build and Implementation for Dynamics 365 for Customer Engagement

EntServ UK Ltd part of the DXC Technologies Group

DXC technology Microsoft Dyanmics 365 is a Secure Azure Cloud platform for Digital Transformation. It forms the bedrock for Interopability, Field Service, Finance, HR, BI, Anlaytics Citizen Engagement, Social Care, IoT, ITSM, Backup and New Care Models, Proactive Engagement. It is the industry-leading solution offering combined CRM and EPR Platform

Arena Discovery Platform

Axiell Ltd

Axiell Arena is a powerful, multifaceted discovery platform for library patrons to interact with library services in branch or on the go. Arena is also an effective engagement tool, helping library staff keep patrons informed of news and events using the built in content management system.

storm® CONTACT™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT™ is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, delivering iACD® (intelligent Automated Contact Distribution) for any size of organisation. This connects people and devices to the best automated or live resources, however, wherever, whenever and in whatever quantity they interact.

Microsoft Azure Computer Vision cognitive service detect & extract text & handwriting text in images

T-Impact Limited

The Microsoft Azure Computer Vision cognitive service uses Artificial Intelligence to read text & handwritten text in images. Detect and extract text and handwritten text in images, action or store in your existing technology. Ideally suited for use with Robotic Process automation (RPA) to collect images and act on results

4net Agile Cloud

4net Technologies Ltd

A Unified Communications & Contact Center solution designed to help create a more agile workforce and improvement citizen/customer experience from 4net Technologies. Key features include telephony, voicemail, team collaboration via audio/video, IM, call recording, Omnichannel contact centre (voice/email/webchat) and customer analytics. Access via handsets/headsets, mobile apps and softphone clients.

Digital Cash Vouchers

i-movo

i-movo issues ‘Secure Digital Vouchers’, which are unique codes that can be validated and exchanged for cash at any one of 60,000 UK retailers with an epay, PayPoint or Payzone terminal, enabling the instant and secure distribution of cash to anyone using just their mobile phone number or email address.

storm® CONTACT:Web Chat™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:Web Chat™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. Web chat requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

storm® RECORDER™

Content Guru Ltd (Redwood Technologies)

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

GOSS Case It

GOSS Interactive Ltd

'GOSS Case It' is a flexible and dynamic online toolkit enabling organisations to work in conjunction with GOSS to define, design and build an online Case Management solution specific to their business needs.

Cloud Call Manager

Sesui Limited

Award winning software that elevates an organisation’s communications systems into the cloud. Accessed through a phone, mobile or web app, your teams can then stay connected anytime, anywhere, as every voice or video call, email and SMS message comes through our secure, N3/HSCN, network.