Search results

Choose a category

Apply filters

Clear filters
Cloud deployment model
Supplier type
User support
Using the service
Metrics reporting
Connected public sector networks
Data protection between buyer and supplier networks
Data protection within supplier network
Data storage and processing locations
User authentication
Management access authentication
Security certification
Security governance standards
Datacentre security standard
Staff security clearance
Minimum government security clearance
Pricing options
606 results found

606 results found in Cloud software in the category Call centre

Save details of your search and download your search results.

Cloud VoIP

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

NFON Enterprise Cloud Telephony

Bechtle direct Ltd.

A cloud telephone system specifically tailored to fit your business needs with scalability up to 250 thousand users. Free internal calls and you can work anywhere and make and take calls on your mobile or PC Softphone / Skype for business. No investment in on-premise expensive equipment and maintenance contracts.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Comparex UK Ltd

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Main-Tel (N.E)Ltd Hosted Voice Service

Main-Tel (NE) Ltd

MHV is for organisations looking to replace/consolidate their existing telephony infrastructure and gain significant cost benefits, while future proofing their telephony. MHV is a fully managed service, on-going platform management, SIP Trunking and maintenance are included. Highly flexible, scalable, resilient and a feature rich platform meeting demands of any organisation.

Dynamics 365 for Sales

Civica UK Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. Via Civica. https://www.microsoft.com/en-gb/dynamics365/sales

storm® RECORDER™

Content Guru Ltd (Redwood Technologies)

storm® RECORDER™ provides a platform for converged recording of multi-channel of communications. Covering fixed line and mobile voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in compliance and quality control frameworks. The data produced can either be stored in the cloud or on a user’s own system.

Amazon Connect

Amazon Web Services

Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.

Microsoft Dynamics 365 for Sales Device SL

SeeLogic Ltd

Multiple users can access the Dynamics 365 for Sales application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Sales User SL, except that access is limited to only the licensed device.

Foehn Cloud Phone System

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

Cirrus Speech Analytics License powered by Verint

Cirrus

Our individual user license allows your organisation to only provision access for those who require the Cirrus Speech Analytics functionality powered by Verint, meaning you only pay for what you need.

NHS Friends and Family Test (FFT) Survey

Rhubarb Business Services Limited

RHUBAS is a patient satisfaction and experience solution enabling Trusts to deliver enhanced NHS Friends and Family Test (FFT) surveys. By providing omnichannel, multi-language survey solutions with enhanced unique real-time dashboard technology and MI reporting, we put the patients and the Trust at the centre of everything we do.

Zendesk via Netpremacy

Netpremacy Limited

Zendesk is a customer service platform offering rich, modern cloud based helpdesk functionality. It's designed for public sector service desks who want to create customer and citizen relationships that are more meaningful, personal, productive. We start by helping customers provide great support, then develop self service and proactive engagement enhancements.

CoreGov - Dynamics 365 Association Management

Core

Core has configured Dynamics 365 specifically for use by associations, to accelerate CRM project delivery based on the best practice we have learned from working with public sector associations for the best part of a decade. The result is the familiar Microsoft interface centred around the member journey.

Spektrix

Spektrix Limited

Spektrix is powerful and innovative cloud-based box office, marketing and fundraising software for arts organisations.It provides a comprehensive range of tools for ticketing, customer relationship management, reporting, analysis, customer segmentation and giving management. It is backed up by a brilliant support team who have strong crossover arts and technical expertise.

Recycling of ICT, Telecomms & Cable to WEEE and EA Regulation Standards

Network 2 Supplies Ltd

N2S are the leaders in pursuit of zero waste technology, delivering a disposal service that consistently returns technology waste to maximum re-use. We can offer secure collection bins for use in data centre environments. These are then transported to N2S where the data is cleansed and the drives destroyed.

Ctalk Contact Centre Queue Capacity Licence

Ctalk Limited

Ctalk Contact Centre Queue Capacity allows calls to be queued in the cloud while waiting for an agent to be available.

Dynamics 365 for Customer Service Device

Microsoft

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

First Response - Community Paramedic

Meta Cannect

Designed for Community Paramedics and Emergency Operations Centres, working with G.P.s to enable more effective communication and consultation, providing supplemental information using a smartphone (in addition to a phone conversation). Low data live video streaming and auto-translate messaging, allow collaborative working between healthcare professionals.

Address Verification & Geocoding

Melissa Data Ltd

20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; and formatting errors that don’t conform to a specific country’s postal regulations. Our service verifies addresses for UK and 240+ countries in real-time, at point of entry, to ensure only valid addresses enter your systems.

Dynamics 365 for Sales

Softcat Limited

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Mindbreeze Inspire Search and Knowledge Management

Extended Content Solutions Limited

Mindbreeze InSpire unites company's business information from multiple internal sources with external information (the Internet etc.) in to one unified semantic search index to help users find information in correct context quickly and efficiently.

Dynamics 365 for Customer Service

Silverbear

Capability for customer support teams, customer service capabilities including Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality. Also Microsoft Social Engagement, Voice-of-the-Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/customer-service

Cherwell Service Management

Softcat Limited

Cherwell Service Management is a powerful, modern IT service management (ITSM) software solution based on codeless architecture that provides organisations the flexibility needed for rapid configuration and customisation, minimal overhead, and frictionless upgrades—at a fraction of the cost and complexity associated with legacy ITSM tools.

ONE Engagement Hub

Thunderhead

ONE Engagement Hub is an omnichannel system of engagement that allows organisations to listen to their customers across all touchpoints, engage them with one voice, and learn from the process. ONE leverages real-time profile-building, decisioning, and self-learning, and provides in-the-moment customer journey analytics. Effortless Engagement = Happier Customers.

storm® CONTACT:IVR™

Redwood Technologies Ltd

storm® CONTACT:IVR™ is a contact centre automation service that enables customers to self-serve routine inquiries. CONTACT:IVR uses techniques such as speech recognition and keyword recognition to process spoken and written inquiries and automatically connect customers to the correct information, freeing up agents to deal with more complex issues.

Living Actor Digital Virtual Assistant

TriVirtual Ltd

Living Actor™ is a combined Digital Assistant/chatbot and live web-chat multimedia customer service platform. This solution reduces calls and emails by allowing customers to self-serve when they wish, 24 hours a day, with complex issues escalated via web-chat. Advanced 3D avatar technology and integration with existing systems brings fast ROI.

Housing Association Tenant Portal

Cloud40 Ltd

The Tenant Portal provides digital self-service for a tenant to engage with their housing association. Reporting repairs, making a complaint, payment or asking to be removed from all systems to comply with GDPR, are features of the platform. Our integration technology enables legacy systems to be integrated and data accessed.

storm® CONTACT: IM™

Redwood Technologies Ltd

storm® CONTACT:IM™ enables organisations to incorporate web chat seamlessly into their multi-channel communications, managing all channels through a single blended interface. IM requests are handled by iACD® (intelligent Automated Contact Distribution) logic, which ensures that inquiries are always connected to the best automated or live resource.

Dynamics 365 for Field Service Device SL

Civica UK Limited

Multiple users can access the Microsoft Dynamics 365 for Field Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Field Service User SL, except that access is limited to only the licensed device. Via Civica

Attend Anywhere Video Consulting (telehealth) Capability

Attend Anywhere

Attend Anywhere makes it easy for health care providers to offer video call access to their services, as a normal part of day-to-day operations. Our telehealth solutions are purpose-built for health, so security, privacy, data protection, and the ability to work within existing clinical processes, are integral.

GOSS LiveChat

GOSS Interactive Ltd

GOSS LiveChat enables website/intranet visitors to use instant messaging, for immediate response by your Contact Centre agents. Used by Customer Service Teams, Sales Teams and Support Teams to deliver improved levels of customer satisfaction within Local Government/Authorities/Councils, Central Government Agencies, NHS Trusts, Police Authorities and Housing Associations.

IBM Microsoft Dynamics 365 for Social Housing

IBM United Kingdom Ltd

IBM's solution for Social Housing provides a modern digital services and customer engagement platform based on Microsoft Dynamics 365 and the Microsoft Cloud. A powerful platform for Social Housing transformation and 'Digital by Default' programmes successfully deployed to a significant number of UK based Housing Associations.

Microsoft Azure Cloud Adoption, Consultancy & Implementation Services

Tisski Limited

Full range of advice & guidance, supply & delivery and transition services for adopting Microsoft Azure Cloud Technologies.

storm® CONTACT:WebRTC™

Content Guru Ltd (Redwood Technologies)

storm® CONTACT:WebRTC™ integrates storm’s multi-channel Cloud Contact Centre solution with cutting-edge WebRTC technology, delivering powerful new capabilities through direct browser-to-browser communications. It seamlessly introduces new channels in a single environment, enabling video, advanced collaboration, and file and screen sharing, as well as person-to-person voice calls, directly to the user’s browser.

Experian Pandora - Smart Data Management

Experian

Experian Pandora is a next-generation smart data management platform. It analyses, transforms and monitors your data in a highly collaborative and secure way in order to help you identify issues and ireegularities. Its unique correlated architecture allows you to process vast volumes of data, instantly.

Hexagon Mobile Alert

Intergraph (UK) Ltd

Hexagon Mobile Alert enables the public to report non-emergency incident information from a smartphone to the relevant authority via Hexagon’s cloud-hosted service. Incident types are configurable, examples are flytipping, potholes, defective lighting and road signage. The subscribing organisation receives a feed of reports and has access to a reporting portal.

IPsoft AMELIA® (Cognitive Agent & Virtual Agent)

IPsoft

Amelia is a cognitive virtual agent, able to conduct real time natural language conversations to fulfil a customer's journey. Whether interfacing directly with external customers, internal users or supporting first line agents, Amelia makes it possible to provide consistently high quality, engaging, scalable and efficient services 24 x 7.

Mobile Validation

Experian

Experian’s cloud-based mobile validation solution improves the overall accuracy of your mobile data by checking if it is valid and active. Mobile phone numbers can be validated for accuracy as they are captured or in bulk from your contact database.

Agilisys Digital - AD for Counties

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

Dynamics 365 for Customer Service Device SL

Comparex UK Ltd

Multiple users can access the Dynamics 365 for Customer Service application through a shared device login. The use rights are equal to the that of the Dynamics 365 for Customer Service User SL, except that access is limited to only the licensed device.

Homelessness - Housing Need

Kiktronik Limited

Our homelessness online application provides users with the facility to apply for housing support online in case of homelessness threat. The application empowers users by providing all information which an officer would; should they visit their local authority’s office. The application uses the latest technology.

Microsoft Dynamics 365 CRM Services

Ergo Services

CRM implementation services to help organisations deliver exceptional levels of service using Microsoft Dynamcs 365 (CRM). Process Improvement, KPI Reporting and Data Consolidation are key components of a solution delivered by Ergo

CoreGov - Dynamics 365 Government Contracts Portal

Core

Core's Portal for Government Contracts allows integration between public-facing websites and a Microsoft Dynamics 365 based solution tailored to the needs of the public sector. The portal facilitates online self-service for suppliers, vendors and partners, improving tracking of interactions and saving staff time.

Hosted Call Recording

Foehn

Recordings are stored for a maximum of 1 month before being deleted. If call recordings need to be retained for a longer period of time, this is provided in a range of charging tiers based on the cumulative size of recordings Foehn store for you beyond our standard storage policy.

Dynamics 365 Additional Portals and Page Views

Insight

The default Portal provided with Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of the Portal by purchasing additional page views in increments of 500,000.

Agilisys Digital - MyAccount

Agilisys Ltd

Agilisys Digital is a customer experience platform enabling single-sign on MyAccount for citizens and CRM lite for officers, enabling channel-shift to deliver savings and seamless self-service across all digital channels. A low-risk, easy-to-implement, scalable platform encompassing all key council/public-sector transactional services with specific packages applicable to all public sector types.

My1Login Enterprise Identity Management Solution

My1Login Ltd.

My1Login’s Identity & Access Management (IAM) solution enables organisations to manage access to applications for internal and external users. My1Login's a wholly UK-Based Identity Provider offering Single Sign-On (SSO) to web, mobile and thick-client, legacy applications, User Provisioning, Self-Service Password Reset, Privileged Password Management, Multi-Factor Authentication and Reporting underpinning compliance.

Business Process Automation

Workflow Science Ltd

Our intuitive process automation suite puts you in total control, enabling you to define and automate your business processes, workflows and applications with no demand on IT. It allows you to engage customers and stakeholders, improve efficiency and reduce costs by rapidly migrating manually intensive processes into fully automated ones.

Link Big

Link Big

Link Big has created world first “link engine optimization” for brands and publishers to increase their average order value and return on investment from their mobile assets, tailored and aligned to their business goals.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Gaia Technologies Plc

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

CallSwitch

TELCOSWITCH LIMITED

The CallSwitch hosted telephony platform offers an unrivalled set of business grade features. Each user gets access to a high end handset, mobile application and soft phone client, whilst also enjoying full hierarchical access to the administration web interface.

ECHO Service Management Framework

Selected Interventions Ltd

ECHO is a highly configurable solution to managing service operations such as refuse and recycling collections services, street cleansing, and other field tasks. The system includes service and resource planning and operational management including mobile applications and enables integration with other systems.

Salesforce - Health Cloud

Salesforce.com

Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. © SFDCGC92017

Dynamics 365 Non-Production Instance Add-On

Gaia Technologies Plc

For test environments, training applications, and sandbox environments configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access the default Dynamics365 Plan1 Business Application Non-Production instance included in the subscription, and every additional Non-Production instance associated with the same tenant.

Dynamics 365 for Sales

Microsoft

Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales

Exponential-e Private Hosted PBX, Telephony & Unified Communications

Exponential-e Ltd

Exponential-e's Hosted PBX & Unified Communications Service provides users with Private Branch exchange (PBX) functionality from our centralised, resilient voice application servers. Our Hosted PBX Service is a Cloud-based Voice/Unified Communications Service which is delivered over our business-only, reliable and low latency network.

storm® PBX™

Redwood Technologies Ltd

storm® PBX™ provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

CRM Web Portal

Webcurl Ltd

The CRM web portal exposes Microsoft Dynamics 365, Northgate Enterprise and SugarCRM data via its portal technology. We have vertical solutions ranging from Customer Service, Partner portals and Case Management frameworks. Powered by Drupal, it also comes with a free hosted deployment of the best in class Open Source CMS.

Microsoft Dynamics 365 CRM for Associations and Membership

Active Informatics Ltd

A system that draws together all the aspects of the management of an organisation from the central business management and financial control to event and membership management and engagement. Each element operates from a single, authoritative, central repository of information without data duplication or isolation. Includes stakeholder portal.

My Council Services - Waste Management Plug In

Abavus.co.uk

The My Council Services Waste Module enables councils to configure and manage all aspects of the refuse and waste management process, both domestic and trade, from setting up contracts and managing payments (if required) through to integrating and fully automating the addition of collections to rounds; managing the entire process.

UNIFIED COMMUNICATIONS

Verizon UK Ltd

Verizon’s flagship Cloud based Contact Centre platform for organisations on a Digital Transformation journey to improve their Customer Care capability. The platform is Omni-Channel ready, supporting all digital media types including SMS, Social, Chat, and eMail management. Deploy new services quickly, personalise your customer interactions, whilst remaining in complete control.

Contact Centre text & SMS – Textlocal

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

Microsoft Dynamics 365 Simplified Service Management

NanoIT Solutions Ltd

We offer consultancy based solution which perform following activity 1. to understand your current scenario 2.Suggest improvement and restructure the process 3.Present Roadmap for Implementation 4.Implement solution

Ctalk Contact Centre Email Licence

Ctalk Limited

Ctalk Contact Centre Email enables agents to deal with emails sent by their clients using email software that has been specially designed for a contact centre environment. It is fully integrated into the Contact Centre allowing all the features of the contact centre system to be used when processing emails.

Cirrus Hosted Voice License (incl. Cisco handset)

Cirrus

Cirrus Hosted Voice License is a highly competitive product that allows users to access the Cirrus Hosted Voice service to make and receive calls across both fixed and mobile devices.

Dynamics 365 Additional Portals and Page Views

Civica UK Limited

The default Portal with Microsoft Dynamics365 P1 business application subscriptions may be extended by purchasing additional portals, for use as a non-production portal, or additional production portals. Also extend the default 1 Million monthly page views capacity of Portal by purchasing additional page views in increments of 500,000. Via Civica.

OryxCloud Voice as a Service

OryxAlign

OryxAlign’s Voice-as-a-Service is an excellent replacement for any traditional PBX-telephone system. It addresses the need for convergent and cost-efficient telecommunications and is feature-rich, easy-to-deploy and extremely cost-effective. The service brings together a complete set of telephony features expected from a fully-featured on-premise PBX and supports a wide range of phones.

Patient Experience & Friends & Family Test (FFT)

Healthcare Communications UK Ltd

Healthcare Communications are #1 Market leaders in FFT, local surveys and patient experience. Multiple channels capture real time patient feedback including SMS, online, phone, tablets, paper and kiosks. Our analytics and auto-reporting features are co-designed with NHS staff for instant results and includes sentiment analysis, free text theming & heatmap.

VoiceHost Hosted PBX

VoiceHost Telecommunications

VoiceHosts Hosted PBX solution offers a cost effective and feature rich telecommunications platform for users to unify voice and video from handsets, mobile and desktop apps via a simple to use web portal.

storm® CONTACT:ASR™

Redwood Technologies Ltd

storm® CONTACT:ASR™ is an intelligent rules-based routing and automatic speech recognition (ASR) solution. Callers are greeted by an automated agent, and, using advanced interactive voice response (IVR), invited to say the name of the person or department they require. ASR then rapidly directs the customer to the correct resource.

Plan Alpha Drupal Customer Engagement Platform

Plan Alpha Systems Limited

Drupal is a non-proprietary, open source system, with zero licence fees. The Customer Engagement Platform has a Content Management System (CMS), Customer Relationship Management System (CRM), e-forms system, and Application-Builder, all built in a single Drupal environment. Integration-enabled with back-office and other systems, including proprietary CRMs, e-forms, and external services.

PureCloud Engage Contact Centre Solution

NTT DATA UK Limited

Interactive Intelligence cloud Contact Centre software that's powerful and easy to use. A complete customer engagement solution to serve your needs both today and tomorrow.

GOSS Self Service Portal Platform (including CMS and Forms)

GOSS Interactive Ltd

The GOSS Self Service Portal Platform provides Public Sector (Local/Central/Government/Authority/Council/Police/NHS) clients capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted service for citizens, reducing organisation overhead costs. Self Serve workflows can be optionally integrated with back office systems/data.

Oracle RightNow Enterprise Dynamic Agent Desktop Cloud Service (Hosted Connected Seat Month)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.

Knowledge Management

Agilisys Ltd

Agilisys Knowledge is a knowledge management solution deployed in inbound customer service environments, Contact Centres, IT and HR Service Desks, Web Self-Service areas and for enterprise internal knowledge management needs. The platform enables these groups to access vital knowledge quickly and easily through a simple to use natural language interface.

365 Smart Platform-Healthcab

365 Response

A flexible, computer-aided dispatch, compliance, booking and governance tool which co-ordinates the flow of people and resources around a health and social care setting. Designed to support the efficient flow of patients and service users to, from and between settings (e.g. NEPTS) whilst ensuring compliance and efficient use of resources.

My Council Services - Telephony Platform

Abavus.co.uk

My Council Service Telephony Platform is an agile and highly configurable VOIP platform and PBX Connector. Our Telephony Platform offers all of the core features that any UK Local Authority would require in addition it enables the rapid configuration and deployment of every aspect of an enterprise telephony set up.

Commsworld Contact Centre

Commsworld Ltd.

The Contact Centre solution enables contact centres or workgroups to simply and efficiently monitor, manage, and route calls. The solution includes MiContact Center Workgroup, MiContact Center Business, IVR Routing, Multimedia Contact Center, MiVoice Business Reporter, MiContact Center Outbound, Workforce Management and MiVoice Call Recording.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

Civica UK Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage. Via Civica.

Evolution AI Transcribe & Classify - Private Cloud

Evolution Artificial Intelligence ltd

An Artificial Intelligence based Natural Language Processing software that enables the automated extraction and classification of structured data from unstructured data sources such as word documents, pdfs, web pages, xml files, scanned documents and other.

Cloud PBX

Foehn

Foehn's Cloud Phone System provides a highly resilient voice platform with industry leading service uptime. We proactively monitor and manage quality of service across our network under a SLA with 24x7x365 expert technical support. Foehn’s Cloud Phone System enables organisations to make significant cost savings, while improving efficiencies and flexibility.

storm® PBX™

Content Guru Ltd (Redwood Technologies)

storm® PBX™ provides a unified telephony estate in the cloud, flexing with the requirements of your business and adding and removing licenses as required. Workers on the road or at home can use the same number wherever they are and the service can be managed from any location.

SMS Mobile Text Messaging API for User Alerts and Notifications

Nexmo Inc.

SMS delivery via meshed carrier network and Adaptive Routing technology (best path for traffic distribution) with low latency and high deliverability. Inbound Cloud Numbers, Free Inbound SMS, Two Way Messaging, Private SMS communications, Alerts & Notifications, Direct downloadable links, Two-Factor Authentication, Mobile Marketing, Customer Service.

Dynamics 365 Production Instance Add-On

Softcat Limited

For multi-instance deployments such as departmental applications configured within an organization. Users with a Dynamics365 P1 Business Application subscription can access Dynamics365 P1 Business Applications instance included in the subscription, and every Dynamics365 Plan1 Business Application additional instance associated with the same tenant, shared across the Plan1 Business Applications.

Quality & Insight

Agilisys Ltd

Agilisys Quality and Insight is a quality management and evaluation platform that enables monitoring, review and improvement of customer service in Contact Centres, IT and HR Service Desks, and online customer service provision. The platform enables calibration, reporting and improves customer experience.

DXP MobiX Cloud Telephony

Digital Exchange Products Ltd

Provision of a carrier grade private cloud telephony solution from 30 to 2,500 users (15 Agents for CC). Supports basic and advanced telephony features on a subscription model basis including unified communications and collaboration, deployed in your private or hybrid cloud.

Collections CRM (Debt Collection & Enforcement Case Management)

Genius PPT Ltd

The Adept system is a configurable hosted collections, debt recovery and enforcement case management system or CRM used by both desktop and field based users. The system is seamlessly integrated into our hosted dialler system to provide a comprehensive end-to-end product offering for the modern collections or enforcement operations

Silverbear Payment Gateway Connector

Silverbear

The Silverbear solution supports the full range of payment options and processes relating to a product, training or event purchase. Integration as standard with SagePay, WorldPay and Barclays ePDQ. Transaction processing and reconciliation for all payment types is easily handed and integrated the membership organisation Financial Accounting solution of choice.

Cognitive Knowlege Management

Atos IT Services UK Ltd

A cognitive technology platform, Prescience™, delivers cognitive knowledge for many situations; knowledge services for service desk agents; a natural experience for customer web self -service; or automated delivery of HR answers to employees. Powered by advanced technologies enabling people and machines to interact more naturally, extending human expertise and cognition.

Cloud Virtual Agent

Disrupt CX

Cloud-based Virtual Agent including natural language automation, customer self-service and voice biometrics. Includes speech to text and self serve across voice and all digital channels. With a simple SIP integration the solution works alongside your current environment driving improved customer operations efficiency and customer satisfaction through automated self-service.

Cloud communications

Revive Management

Revive Management provide access to a cloud based communications platform which utilises SMS, Interactive Voice (IVR), Email, Dialler and Mobile Web contact channels. Revive Management tailors solutions on the platform which help our clients communicate with their audience effectively. Specific solutions include debt collection, customer surveys, appointment reminders and notifications.

storm® INTEGRATE™

Redwood Technologies Ltd

storm® INTEGRATE™ leverages SOA (Service-Oriented Architecture) principles to allow the storm platform to link to any third-party system, database or remote information store. Using custom APIs (Application Programming Interfaces), cloud-based storm services can be integrated with existing data infrastructure, allowing information to flow between the two, over multiple channels.

Social Engagement Additional Posts Add-On

SeeLogic Ltd

Provides additional capacity to a Microsoft Social Engagement subscription in increments of 10,000 posts per month. On the first day of the month, the number of purchased additional posts is added to the included capacity of 10,000 posts. All unused posts expire at the end of each month.

TCS DigiGOV Customer Relationship Management

TCS

The TCS DigiGOV CRM offers an intuitive portal which provides easier access to online services to citizens. This single channel also gives the organisation a current, complete, and accurate view of information, in effect a ‘Single View of the Citizen’.

MultiVue - Digital Transformation of Customer Services

VisionWare Limited

MultiVue is a data integration solution that provides a consolidated view of trusted customer data, held across separate operational systems and provides this data as a single customer view through CRM. Using sophisticated data matching algorithms, MultiVue helps to reduce the costs of service delivery and improve customer service levels.

Freedom Cloud - Managed Cloud PBX Service for Skype for Business (SfB)

Freedom Communications (UK) Ltd

Cloud Voice. Skype for Business Cloud PBX call management enables you to use Skype for Business and either your company's existing phone lines or Skype for Business PSTN Calling service. Place, receive, transfer, and mute / unmute calls, from nearly anywhere with internet access. See https://products.office.com/en-gb/skype-for-business/cloud-pbx

Short Message Service (SMS) Text Messaging

Textlocal

Send & receive text messages, manage appointment reminders, create surveys, use short codes and keywords. Our SMS API integrates into websites and CRM systems. Also integrates with contact centre email, web chat, Facebook messenger and Twitter on one platform, services are singular so you choose what you need.

NCCIS

CareerVision Ltd

NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.

Dynamics 365 Plan 1 Business Application Additional Storage Add-On

cloudThing Limited

The Additional Storage Add-On provides flexibility to increase the storage capacity associated with your Microsoft Dynamics Online subscription in increments of 1 GB per Additional Storage Add-On license, up to 5,000 GB (5 TB) of storage.

Oracle RightNow Enterprise ContactCenter Dynamic Agent DesktopCloudService(HostedConnectedSeatMonth)

Oracle Corporation UK Limited

Modern cloud based multi-channel customer engagement and CRM platform. Delivers consistent customer service experience. Combines web self-service (with Tier 1 sessions), email, social, telephone, case-management, contact centre service delivery functions; promotes digital channel shift, policies/regulations and empowers employees with powerful tools.