Office of the Public Guardian

Digital Delivery Manager Senior

Incomplete applications

Incomplete applications

Completed applications

Completed applications
24 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 5 May 2016
Deadline for asking questions Thursday 12 May 2016 at 11:59pm GMT
Closing date for applications Thursday 19 May 2016 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Specialist role Delivery manager
Summary of the work Senior Digital Delivery manager required to manage one or more agile projects, delivering a specific product or transformation via a multi-disciplinary, highly skilled digital team.
Latest start date 06/06/2016
Expected contract length 12 months
Location West Midlands
Organisation the work is for Office of the Public Guardian
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The Digital Deputyship team is comprised of a senior back end developer, senior front end developer, UX forms designer, user researcher and product owner.

The team is part of a wider digital team that is developing a range of digital services for staff and customers
What the specialist will work on ● Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently
● Work with the Product Manager to define the roadmap for any given product and translate this into user stories
● Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team
● Matrix-managing a multidisciplinary team
● Ensure all products are built to an appropriate level of quality for the stage (alpha/beta/production)
● Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Work will take place across three sites based in Birmingham, Nottingham and London.

We welcome applicants from Birmingham and Nottingham
Working arrangements The team are based across all three sites so occasional travel will be required. Delivery manager will be required onsite at least 3 days a week.

Daily morning stand up meetings are conducted over Skype.

No expenses allowance is available for this role.
Security clearance Security Clearance (SC) is required in addition to Standard Disclosure and Barring service (DBS) clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • experience in delivering digital projects and products
  • proven experience using agile project management methods
  • proven experience balancing multiple priorities and dealing with ambiguity
  • sound understanding of the digital landscape
  • experience in matrix-managing multi-disciplinary teams
  • Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
  • Encourage a culture of innovation focused on adding value – give people space to think creatively
  • Analyse and evaluate pros and cons and identify risks in order to make decisions that take account of the wider context, including diversity and sustainability
  • Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
  • Make clear, pragmatic and manageable plans for service delivery using programme and project management disciplines
  • Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
  • Get the best out of people by giving enthusiastic and encouraging messages about priorities, objectives and expectations
  • Adopt clear processes for managing at all levels
  • Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same
  • Clarify strategies and plans, giving clear sense of direction and purpose for self and team
  • Seek constructive outcomes in discussions, challenge assumptions but remain willing to compromise when it is beneficial to progress
Nice-to-have skills and experience
  • ● Provide constructive challenge to senior management on change proposals which will affect own business area
  • ● Make difficult decisions by pragmatically weighing the complexities involved against the need to act
  • ● Push decision making to the right level within their teams, not allow unnecessary bureaucracy and structure to suppress innovation and delivery
  • ● Establish how the business area compares to customer service expectations and industry best practice and identify necessary improvements in plans
  • ● Review, challenge and adjust performance levels to ensure quality outcomes are delivered on time rewarding success
  • ● Effectively manage team dynamics when working across Departmental and other boundaries

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 15
Cultural fit criteria
  • Encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible
  • Confidently engage with stakeholders and colleagues at all levels to generate commitment to goals
  • Be visible to staff and stakeholders and regularly undertake activities to engage and build trust with people involved in area of work
  • Take a user centric approach to delivery
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. It mentions that the candidate will be required to be onsite at least 3 days a week, does that mean the other 2 days a week could be from home? And what's the split between the 3 sites most likely going to be like? i.e more London focussed etc. Yes, we're happy for candidates to work from home on the other days. We are looking for the candidate to be based in either Birmingham or Nottingham with occasional travel (perhaps one day every fortnight) to London.
2. Is this an existing role, and if so, is the incumbent manager being invited to submit a response? This is an existing role however it is currently unoccupied.
Thank you for your interest
3. Please provide more information regarding the Answer to Question 2 above, as to how long this role has been unoccupied / potential backlog The role is currently being covered by another delivery manager, as such there is no backlog
4. What budget figure do you have for this? Thanks for your question however the budget won't be disclosed at this stage
5. Please provide more information about the technology currently being utilised by the existing team. Thank you for your question, we are looking for delivery managers that are technology agnostic and will keep a separation from how the service is being built.