Awarded to NTT DATA UK Limited

Start date: Thursday 15 August 2019
Value: £125,000
Company size: large
NHS Health Research Authority - HRA

PEGA environment QA and Test Manager

8 Incomplete applications

6 SME, 2 large

7 Completed applications

5 SME, 2 large

Important dates

Thursday 6 June 2019
Deadline for asking questions
Thursday 13 June 2019 at 11:59pm GMT
Closing date for applications
Thursday 20 June 2019 at 11:59pm GMT


Specialist role
Technical Architect
Summary of the work
HRA's programme is to deliver an integrated single platform for research applications approval, supporting Clinical Trials and all research applications. This involves replacement and upgrade of all the HRA research systems, including the core applications, HARP and IRAS. The programme uses the PEGA platform to deliver the required functionality changes
Latest start date
Monday 15 July 2019
Expected contract length
8 - 12 Months.
Organisation the work is for
NHS Health Research Authority - HRA
Maximum day rate
The budget is a maximum of £124.4k for the initial 8 month period.

About the work

Early market engagement
Following an independent review of the HRA’s ageing Research Systems in 2017, to establish the systems changes necessary to meet post EU Exit requirements and the forthcoming changes to the EU Clinical Trials Regulations, the HRA undertook a programme of work to replace the required elements of the Integrated Research Applications System (IRAS) and develop the (HRA) Approval & Review Portal (HARP), the case management system for all applications reviewed through the HRA. This uses the PEGA platform and PEGA Cloud. The essential components of this programme are being rolled out progressively during 2019.

For more information, please see:
Who the specialist will work with
The HRA has a team of staff consisting of a Scrum Master, Programme Manager, Resourcing Manager, Product Managers, Testers and SMEs (subject matter experts). There are also a number of partners with PEGA knowledge having competencies around PEGA Business Architect and System Architects.
What the specialist will work on
The role is tasked with the overall responsibility for the delivery of testing and quality activities for the programme. The role involves delivering quality and test advocacy, cyber security planning, resource planning and management, and resolution of issues that impede the test effort as well as dealing with audits and closing recommendations swiftly and in a robust manner. The role also acts as the function’s Security Officer. The post will ensure the appropriate planning and management of the test resources.

Further information can be found here:

Assessment interviews are planned for July 4th and 5th, tobe confirmed after shortlisting.

Work setup

Address where the work will take place
Predominantly Skipton House, 80 London Road, London – but on occasion may be required to attend one of the other four HRA offices located in Bristol, Nottingham, Manchester and Newcastle.
Working arrangements
As the HRA is a national organisation a number of staff are based at home as well as across the 5 office locations. Extensive use is made of Skype for business. However, it is expected that there will be a significant amount of colocation at Skipton House for the duration of the programme and suppliers will have to be prepared to work flexibly and productively within this setting.
Security clearance
Baseline clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Deep knowledge of the PEGA platform
  • Knowledge of software QA practices & testing, procedures and tools, particularly in relation to PEGA.
  • Experience of Agile, Scrum / PRINCE2 project management, as well as IT projects and complex implementations of new systems in a varied environment across political and organisational boundaries
  • Design of interfaces, physical and virtual servers, networks, firewalls, proxy and web servers
  • Background in IT operations and service management , ideally both as a supplier and a customer
  • TIL v2 or v3 Service Management, Support or Practitioner training, including detailed knowledge of the Service Desk, Change and Config functions
  • Specialist skills in resourcing and planning across a variety of specialist resource types and be hands on as well as management
  • Experience in Test Driven Development (TDD)
  • Development of test strategy and execution. To develop and deliver a regression test strategy and automated testing. Knowledge of simulated testing.
  • Experience of software configuration control techniques and systems.
  • Proven experience in Systems Testing environment.
  • Experience of the development and management of product and services roadmaps to ensure area of responsibility remains fit for purpose.
  • Experience of delivering digital transformation in a complex organisation with multiple stakeholders.
  • Cybersecurity expertise
Nice-to-have skills and experience
  • Automated testing experience
  • Experience with the development of user documentation
  • Experience of developing governance processes / operational processes in an IT setting
  • Knowledge of web-based applications and web services
  • Experience of systems analysis, software development lifecycles and Infrastructure as a Service (IaaS)
  • 10 or more years broad, professional as well as technical work experience at management level in an IS / IT environment including line management expertise
  • Proven experience in managing IT services to maximise the business benefits and the application of technology to transform business functions.
  • Experience of contract management of suppliers to deliver to time, quality and cost specifications.
  • Experienced at promoting QA throughout the development lifecycle
  • Experience of shaping user stories.
  • Experience of IT projects and complex implementations of new platforms and systems in a varied environment in a Regulatory environment
  • Experience of Behaviour Driven Development (BDD)

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Have a highly self-motivated, confident, proactive and innovative approach, with ability to work independently and on own initiative
  • Have a flexible working approach and be adaptable to change, with an appreciation that working with Health Research Authority will be a mixture of co-location and remote working
  • Have commitment to team working and respect and consideration for the skills of others
  • Ability to motivate and form cohesive teams
  • Sets an excellent example of customer care
  • Anticipates customer needs to provide excellent service continually striving to improve efficiency and effectiveness
  • Open, honest, enthusiastic team player.
  • Strong interpersonal skills to include: - diplomacy and sensitivity - negotiating and influencing - the ability to work well with others at all levels, including senior staff
  • Excellent oral and written communication skills
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is the job title correct ? It seems to be the role that is described but the role spec says 'Technical Architect'. Is that an error ?
Hello. Apologies, the reqirement was set as an architect in error. The requirement is for QA and Test deliverables, please see the advert for further details.
2. Is there an incumbent?
There is no incumbent.
3. The Google drive link is not working.
Please see this updated link for details:
4. Will a T&S budget be available for the travel to other locations outside of the base location (London) or is this to be factored into the day rate?
Any T&S costs will be outside of the stated budget and will be in accordance with the HRA's T&S policy. Please see the above Google drive folder for details.
5. Does the budget include VAT?
No, the stated budget is ex VAT.
6. The overall purpose of this role is "PEGA environment QA and Test Manager" but advertised Specialist role as "Technical Architect", i think its misleading. Could you please clarify
Apologies, this is an error and not editable. Please see the advert text for details of the requirement.
7. The link ( not working, could you please update with correct link
Please see the above response for the corrected URL.
8. Is this role inside/outside IR35?
This role is outside of IR35.