Awarded to Deloitte LLP

Start date: Tuesday 20 August 2019
Value: £1,000,000
Company size: large
Government Digital Service, part of Cabinet Office

WP1703: Digital Capability for Urgent EU Exit Requirements

27 Incomplete applications

19 SME, 8 large

55 Completed applications

36 SME, 19 large

Important dates

Thursday 30 May 2019
Deadline for asking questions
Thursday 6 June 2019 at 11:59pm GMT
Closing date for applications
Thursday 13 June 2019 at 11:59pm GMT


Summary of the work
GDS require a supplier that can provide teams, or resources to supplement existing teams, to work on urgent EU Exit related projects. Individual statements of work (SoW) will be agreed and aligned to the discrete delivery phases as required. This is the third in a series of contracts. See
Latest start date
Monday 5 August 2019
Expected contract length
12 Months
Organisation the work is for
Government Digital Service, part of Cabinet Office
Budget range
There is no commitment to minimum spend over the term of the contract.

The maximum spend under the contract will be £1 million

About the work

Why the work is being done
There will be a need for a flexible supplier to respond to urgent support requests received by GDS from departments affected by EU Exit.

We expect this contract to fulfil three different types of need:

Discovery or Alpha teams (five resources typically)
Delivery (five to ten resources typically)
Occasional one-off resource replacement

The core capabilities for the proposed contract would be:
product management
delivery management
user research
software development

This will be a starter contract to allow time-critical work relating to EU Exit to commence, while alternative arrangements are put in place.
Problem to be solved
UK Government needs access at short notice to resources that can design, build, and deliver digital services in the wake of EU Exit. We are looking at placing teams within two weeks to deliver digital outcomes.
Who the users are and what they need to do
As a department/ALB, I need to run discoveries and develop digital services to design, build and run services that are affected by EU Exit. I may need a full team, or a number of staff to complement a team I have.
Early market engagement
An early engagement presentation took place on the 7th March.

The slides and Q&A from the PTME session are available here:
Any work that’s already been done
Projects are at various stages and suppliers will be briefed relative to specific statements of work.

This is the third of a series of similar contracts for resourcing in this space.
Existing team
The supplier will work with internal government stakeholders from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services.

Where required in the development cycle, collaboration with other suppliers may be necessary, e.g., data extract, transformation, load and migration, and in the setting up of dev/test environments. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers.
Current phase
Not started

Work setup

Address where the work will take place
It is expected that the majority of work will take place inside the M25, however there will be requirements around the UK that we would expect to be supported also.

The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry.
Working arrangements
Suppliers will deploy teams, or part teams, at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work.

Typical discovery teams might consist of: User Researcher, Service Designer, Product Manager, Delivery Manager, Technical Architect.

Typical development teams might consist of: Delivery Manager, Product Manager, Developers, Web Ops Engineer, Content Designer, Performance Analyst, User Researcher, Interaction Designer.

We anticipate a maximum of 3-5 concurrent Statement of Work.
Security clearance
Resources may be required to be security cleared. If not currently held the resources must meet the criteria and be willing to go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process.

Additional information

Additional terms and conditions
"All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy."

"All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:"

We have designed a specific SOW for this contract. This will be shared with shortlisted suppliers.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Show how you would reliably be able to deploy an Agile discovery or development team for a digital project within 1-2 weeks of a Statement of Work being issued.
  • Under this contract, you would need to deploy multiple teams for different digital projects and locations. How many teams could you field, and how would you sustain this?
  • This contract would place variable demands on your DDAT resource pool. If you have other contracts that place conflicting demands, tell us how will manage this.
  • Under this contract, you would need to deploy digital teams to different sites throughout the United Kingdom. Give up to six brief examples showing you can provide national coverage.
  • Alongside the teams you deploy, you will need to liaise with and support GDS in overseeing the work. How will your Project Manager go about doing this?
  • DISCOVERY: Give an example of how you have formed a multi-disciplinary team, with the right skills and attitudes, to deliver digital outcomes for a discovery phase
  • DEVELOPMENT: Give an example of how you have formed a multi-disciplinary team, with the right skills and attitudes, to deliver digital outcomes for an alpha phase
Nice-to-have skills and experience
  • How do you identify digital staff who have, or are capable of achieving, security clearance? At what stage does this take place.
  • SERVICE ASSESSMENT: Tell us about how one of your teams has developed a piece of work that has successfully passed a service assessment, or equivalent.
  • SECURITY ASSESSMENT: Tell us about how one of your teams has developed a piece of work that has successfully passed a security assessment, or equivalent.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Your approach to rapidly deploying a team
  • Your approach to deploying multiple teams at once
  • Your approach to deploying teams to different areas of the country
  • Your approach to recruiting and onboarding teams
  • Your approach to fielding a discovery team with reference to DDAT roles, including the forming and make up of the team
  • Your approach to fielding a development team with reference to DDAT roles, including the forming and make up of the team
  • Your approach to sourcing security cleared staff, and your approach to getting staff security clearance
  • Your understanding of DDAT roles (key roles may include: Delivery manager, Technical architect, Web operations engineer, User Researcher, Service Designer)
  • Your understanding of the Digital Service Standard and Government Design Principles
  • Your ability to pass service assessments and security assessments
Cultural fit criteria
  • You approach to embedding a team quickly within organisations with differing cultures
  • Your approach to project managing multiple teams
  • Your ability to align with public sector values
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. For the final evaluation question about Security Assessments (Question 10), please could you clarify whether you’re looking for examples of work in a secure environment or taking a normal service live? And whether more weighting will be allocated to passing increasingly rigorous assessments?”
Question 10 looks at services built by the supplier, which has passed a security assessment. This may be the GDS security assessment, or the supplier may reference another security assessment, where they can demonstrate that it is of equivalent or greater quality.
2. We have worked on several digital projects across government departments, please could you clarify what you mean by the terms ‘digital project’ and ‘digital team’ so that we can ensure we use the right case studies
A 'digital project' is a project that results in a digital outcome - for example, a website, an application, or a database.

A digital team is a team of people, with roles that would typically fall within the government Digital, Data, and Technology profession.
3. Our organisation would like to understand which other companies have expressed interest in applying for this contract. Could you please supply a list of companies that have registered (submitted & incomplete)?
We are unable to provide this, as is commercially confidential information.

Additionally, this information is not made available to us under the Digital Marketplace until the opportunity closes for applications.
4. For the second question, which asks 'How many teams could you field, and how would you sustain this?' should suppliers provide examples of them doing this in the past/present, or should the response focus on the potential for this contract?
The supplier should look to make clear in their answer, their ability to field teams for this contract, rather than a past/current example. Past examples can be used to give context, but the focus should be on what you are able to deliver going forwards.
5. Could you please clearly define what may be required for a full score of 3?
As per Digital Marketplace guidance, a score of 3 represents an answer that 'exceeds' the requirements. Therefore a supplier should aim not just to meet the criterion, but show how they could go above and beyond.

For quantitive question, if a criteria required the ability to provide 20 apples, showing that you could provide 30 applies would likely be considered Exceeding.

For qualitative answers, we do not like to limit supplier innovation by over-specifying what would receive a full score of 3. What we are looking for is elements of value-add, or relevant additional services, above and beyond our requirements.