Awarded to Methods Business and Digital Technology Limited

Start date: Monday 5 August 2019
Value: £261,090
Company size: SME
Armed Forces Recruitment Programme, Army HQ, Andover

DInfoCom/0069 - The Provision of Digital Project Support for Armed Forces Recruiting Programme

8 Incomplete applications

5 SME, 3 large

9 Completed applications

5 SME, 4 large

Important dates

Monday 10 June 2019
Deadline for asking questions
Monday 17 June 2019 at 11:59pm GMT
Closing date for applications
Monday 24 June 2019 at 11:59pm GMT


Summary of the work
Capturing the Armed Forces recruitment environment data and creating a data map, investigating and articulating customer and user needs, translate these needs into user stories and creating business requirements document to inform the AFRP SOR.
Latest start date
Monday 5 August 2019
Expected contract length
5 months
South East England
Organisation the work is for
Armed Forces Recruitment Programme, Army HQ, Andover
Budget range

About the work

Why the work is being done
By Mar 22 the AFRP is required to deliver a recruiting model that has the best digital solution for the Royal Navy, RAF and the Army. The task will involve capturing the data, investigating and articulating customer and user needs, translate these needs into requirements to deliver the digital statement of requirement (SOR) which can be delivered through existing or a new digital solution. The recruitment system is the core critical business application and the products generated from this package of work will steer the high-level evidence-based decision for the future Armed Forces digital recruitment environment.
Problem to be solved
The AFRP needs to understand:
The AFRP (Digital) user requirements and how would an industry COTS system align to the future common operating model.
The capture of current recruiting data requirements across the Army, Navy and RAF and how this can be rationalised.
Which suppliers can implement, manage and host the future platform to include how continuous improvements are delivered and what are the data analytics package they could provide.
Who the users are and what they need to do
The AFRP is working to gain ground truth around the recruitment digital environment to enable an informed and timely decision to be made on the future digital solution. The Service should align to the following areas of interest:
Candidates - Smooth application experience
Staff Members - Process applications and evaluate and grade candidate
Gatekeepers - need to access information about the tri-Service and Defence opportunities
Senior Leaders - need to determine the strategic direction and/or next steps of the recruitment process, raise awareness about opportunities and have the ability to interrogate a fully integrated analytics pack
Early market engagement
Any work that’s already been done
Existing team
A medium size mixed team of civilian and military personnel, but interacts with customers across the Defence environment
Current phase

Work setup

Address where the work will take place
Armed Forces Recruitment Programme, Ramillies Building, Army Headquarters, Andover, SP11 8HJ
Working arrangements
On-site for approximately 3 days for face to face meetings and clarifying needs.
Expenses are only to be incurred with the prior agreement of the Authority. All claims are to be in accordance with MoD Business Travel policy, fuel costs will not be granted between home and Andover.
Use Agile working methods - daily stand ups, weekly sprint planning and reviews.
Weekly progress report to senior stakeholders.
Use of on-line collaboration tools such as Skype for remote working.
Ideally, the Senior Digital Manager to be providing reviews, direction and clarification on progress to the Supplier on a daily basis.
Security clearance
Security Clearance (SC) will be required for the duration of the role. Incumbents are to follow both the letter and spirit of Army Headquarters security regulations.

Additional information

Additional terms and conditions
DEFCON 5J (Edn 18/11/16) Unique Identifiers, DEFCON 76 (Edn 12/06) Contractors on site, DEFCON 129J (Edn 18/11/16) Electronic business Delivery Form, DEFCON 513 (Edn 11/16) Value Added Tax, DEFCON 516 (Edn 04/12) Equality, DEFCON 518 (Edn 02/17) Transfer, DEFCON 531 (Edn 11/14) Disclosure of Information, DEFCON 534 (Edn 06/17) Subcontracting/Prompt Payment, DEFCON 537 (Edn 06/02) Rights of Third Parties, DEFCON 550 (Edn 02/14) Child Labour/Employment Law,
DEFCON 566 (Edn 12/18) Change of control of contractor, DEFCON 642 (Edn 06/14) Progress meetings, DEFCON 658 (Edn 10/17) Cyber (if over Not Applicable), DEFCON 694 (Edn 07/18) Accounting for Property of the Authority

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • A supplier who has a strong working knowledge of recruitment management systems
  • Demonstrable experience within last 3-years providing solution architecture. Able to listen to the needs of the technical and business stakeholders and interpret between them. Capable of proactive and reactive communication
  • Designs systems characterised by medium levels of risk, impact and business or technical complexity. Works across multiple services or a single large or complicated service
  • Responsible for elicitation of requirements. Facilitates setting of business priorities for change initiatives of medium complexity
  • Demonstrable experience within the last 3-years in regard to Business Intelligence and data warehousing technologies
  • Demonstrable experience within the last 3-years in recruitment systems and data level integration business
  • Experience within the last 3-years in providing development teams to decompose source data to understand application functionality and replace/refactor with another service
  • Demonstrable experience within the last 3-years delivering information services within MoD policies of JSP440 and JSP604 to gain Defence Assurance and Information Services accreditation
  • Experience within the last 3-years of providing technical teams to support applications in-service from 1st-4th line
  • Demonstrable experience within last 3-years undertaking data profiling and source system analysis and can present clear insights to colleagues to support the end use of the data
  • Aware that data needs to be aligned to the needs of the end user. Able to create basic visuals and presentations
  • Understands what data governance is required. Capable of taking responsibility for the assurance of data solutions and making recommendations to ensure compliance
  • Investigates problems and analyses options for new and existing services. Provides recommendations to solutions. Works with stakeholders to identify objectives, opportunities and potential benefits available
  • Able to analyse current services and processes and identify and implement opportunities to optimise these. Helps to evaluate and establish requirements using relevant techniques such as gap analysis
  • Any question/criteria in 1-14 above which requires last 3-years evidence please provide timeline details.
Nice-to-have skills and experience
  • Experience working in the recruitment environment
  • Understand the Tri-Service connection; Navy, RAF and the Army
  • Storytelling/Brand Ambassador experience and Social Media integration
  • Up-to-date knowledge of Digital trends and technology
  • Demonstrable experience of recruiting user research participants including users with accessibility and assisted digital needs
  • Experience in leading, coaching and upskilling people in agile methods and techniques to build internal capability
  • High, medium and low intensity sprints required. As well as a ticketing basis to ensure work is tracked and executed effectively

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology to meeting the requirements (6 points)
  • Provide two referenceable client-focused case studies where your company have provided the desired service capability (6 points)
  • Ability to mobilise the team quickly and approach to service continuity (6 points)
  • Identification of the risks and dependencies associated with this requirement and potential mitigation (2 points)
  • Describe how you would work with off-the-shelf packaged vendors during this Discovery. Examples of where you have done this previously can be used (6 points)
  • Describe the method you would propose to use, referencing your experience on how you would conduct bespoke application development assessments to meet our user needs (4 points)
  • Describe the method you would propose to use, referencing your experience on how you would conduct secondary research to meet our user needs (5 points)
  • Describe the method you would propose to use, referencing your experience on how you would conduct primary research (e.g. user interviews) to meet our user needs (6 points)
  • Describe how you will ensure a high-quality recommendation will be provided through you approach and methodology (6 points)
  • Experience of analysis of existing research, analytics and insight to ensure good understanding of users and their needs (6 points)
  • Proven track record of migrating and architecting in a hybrid-environments, migrating from data centres to Cloud (AWS) platforms (3 points)
  • Solid experience of designing secure architecture in a public sector environment (5 points)
  • Value for money - examples where the supplier has applied a transparent financial structure and fair pricing for the service (5 points)
Cultural fit criteria
  • Provide recent and demonstrable experience for conducting recruitment technology solution assessments (2 points)
  • Provide recent and demonstrable experience of defining customer journeys (2 points)
  • Provide recent and demonstrable experience of creating details user stories in accordance with the standards set-out in the Government Digital Services' service assessment framework (2 points)
  • Has a no-blame culture and encourages people to learn from their mistakes, working as "one team" (1 point)
  • Will ensure that transfer of knowledge, skills and experience is transferred to the Authority during the period of the contract (1 point)
  • Supplier must demonstrate an ability and willingness to work collaboratively (2 points)
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Will you support the SC clearance for the right candidate?
For the right resource(s) to deliver the outcome BPSS might be accepted but, due to the timeline we are unable to support SC clearance
2. What are the existing recruitment management systems in use and who are they supplied by?
The Recruiting System, known as Defence Recruiting System (DRS) is supplied by Capita
3. Would potential recruitment strategy changes need to be considered?
This is being considered within the Armed Forces Recruiting Programme (AFRP)
4. Are all the stakeholders internal, or is there a potential need to research with candidates/applicants also?
Majority of the stakeholders are internal to defence. There should be no requirement to interview candidates/applicants
5. What roles comprise the customer team the supplier would be working with?
The AFRP consists of a programme director, programme manager, a commercial team, a PMO cell and several project teams. The digital team currently consists of a project manager, delivery manager and a BA.
6. What is the perception of the existing systems?
AFRP are not in the position to comment on the current systems.
7. Do you envisage implementing a COTS solution or developing bespoke?
The programme needs to fully understand the digital requirements before any decision will be made.
8. Are you only looking for organisations that can demonstrate experience of assurance via JSP440 and JSP604 or can we evidence other public sector bodies and managing risk and assurance using other policies?
The Digital project is open to other public sector bodies regarding managing risk and assurance, but a knowledge of both JSP440 and JSP604 would be useful.
9. Please cross-refer to Question 1 - Will you support the SC clearance for the right candidate?
Updated response to Answer 1 - We can support a candidate with the SC process. You do not need to hold security clearances to bid for MOD work advertised. The MOD contracting procedures make sure that there is no competitive advantage in having prior security clearances. Requests for clearances must be raised during the contractual process.