This opportunity is closed for applications

The deadline was Wednesday 5 June 2019
Disclosure and Barring Service

DBS User Research Participants

5 Incomplete applications

5 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Wednesday 22 May 2019
Deadline for asking questions
Wednesday 29 May 2019 at 11:59pm GMT
Closing date for applications
Wednesday 5 June 2019 at 11:59pm GMT


Summary of the work
Disclosure and Barring Service (DBS) requires participant recruitment for regular user research activities.
The objective of the advert is to procure participants for regular user research days for services being developed by DBS.
North West England
Research dates
July 2019 to June 2020 with an option to extend for upto 12 months
Organisation the work is for
Disclosure and Barring Service
Budget range
Budget range £15k-£18k

About the work

Early market engagement

About the research

Description of your participants
The recruitment brief may vary but should include:
Participants with cognitive and/or learning disabilities
Mental health conditions
Motor skills impairments
Mix of age, gender and educational attainment
Visual impairments
Mix of socio economic backgrounds
Varied levels of IT competence
Must be aged between 18 and 60
Special requirements may be needed for some sessions e.g. participants over 60, participants who have applied for a Disclosure and Barring check before or some to have lived in the UK for less than one year. This would be notified when the session is requested.
Assisted digital and accessibility requirements
Research plan
Research location
Access restrictions at location
There are no access restrictions at the location
Number of research rounds
Approximately 24 rounds over a 12 month period
Number of participants per round
Minimum of 5 participants per round, spare participants will not be required. There may occasionally be a need to engage with individual participants outside of a full round of research.
How often research will happen
Approximately 2 rounds per month. We will provide two weeks notice ahead of research.
Evening or weekend research

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Can your organisation recruit against the participant profile?
  • How does your organisation provide regular updates on recruitment progress?
  • Please detail how participant profiles are available for review in advance?
  • How does your organisation replace drop outs or wrongly recruited users without extra charges?
  • Please detail how you are able to meet short deadlines e.g less than 10 working days notice?
  • Are you able to provide support via phone/email from 8am to 6pm Monday to Friday to resolve issues?
  • Please detail how you would accomodate an additonal request for users out of cycle?
  • Cyber Essentials Plus or ISO27001 certified, or will have gained either accreditation within 6 months of the contract start date. The certification must cover the entirety of the services offered.
Nice-to-have skills and experience
Does your organisation have a process to check attendance prior to each session e.g. night before or morning before?

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Technical Competence:
  • Meeting our requirements - 25%
  • Process for replacing drop outs - 5%
  • Process for providing updates on the recruitment process - 5%
  • Support availability - 5%
  • Availability:
  • Lead Times - 15%
  • Capacity - 15%
  • Price - 30%
Assessment methods
Written proposal
Evaluation weighting

Technical competence






Questions asked by suppliers

1. Does the budget exclude VAT?
VAT is excluded from the budget.
2. Will incentives be provided by yourselves?
No incentives will be provided.
3. Will the participants be required only in Liverpool or other locations across the UK?
Participants will be required in Liverpool only.
4. Do the participants need to attend the research location only or will remote testing be an option on occasion?
The participants will need to attend the research location only.