The Driver and Vehicle Licensing Agency (DVLA) – ITS - creative services

PS-19-80 Integration Engineering Service

Incomplete applications

10
Incomplete applications
5 SME, 5 large

Completed applications

16
Completed applications
10 SME, 6 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 1 May 2019
Deadline for asking questions Wednesday 8 May 2019 at 11:59pm GMT
Closing date for applications Wednesday 15 May 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Working alongside existing agile team to deliver and support as required for our integration components detailed below in line with chosen architectures, these currently are:
o API Gateway and secure Web platform
o Printing
o Addressing
o Common image service
o Notifications
o Customer communications
o Workflow
o Scanning
Latest start date Monday 8 July 2019
Expected contract length 12 months with the option to extend for a further 12 months.
Location Wales
Organisation the work is for The Driver and Vehicle Licensing Agency (DVLA) – ITS - creative services
Budget range The total value of all Statements of Work commissioned under the proposed call-off agreement will not exceed £5m.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done As part of the DVLA IT Strategy, DVLA intends to re-architect and re-engineer all IT systems onto new, open-source, cloud-hosted commodity IT platforms. These systems are to integrate together and in to a number of common components.
Problem to be solved DVLA require the delivery of an Integration Engineering Capability provided as a service via individual Statements of Work (SOWs).

Capability provided under SOWs will need to work closely with the current Integration team to deliver functionality that enables DVLA to build the integration components.

Supplier to Support the integration components. This is to cover 4th line support both in hours (between 9am and 6pm Monday to Friday) and out of hours (between 6pm and 8pm Monday to Friday and 24 hours Saturday and Sunday).

DVLA is responsible for the overall business requirements, solution architecture.
Who the users are and what they need to do DVLA Business transformation projects, Information Assurance Group, Cyber Security, existing business area (e.g. Human Resources, Finance, Estates).
Early market engagement
Any work that’s already been done Initial API gateway solution has been delivered into production.

Common components (Print, addressing and notifications) solutions have been delivered into production.

High level solution has been produced covering workflow and customer communications.
Existing team The IT Service Creation team in DVLA (which includes Technical Product Managers, Agile Delivery Managers, Delivery Managers, Business Analysts, Software Engineers, Infrastructure Engineers and Testers).

A typical DVLA squad consists of software engineers, architect, an agile delivery manager, a business analyst, product owner, architect, technical product manager.
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Longview Road, Morriston, Swansea, SA6 7JL and/or RLDC, Llansamlet.
Working arrangements The supplier is expected to work from the DVLA Swansea Offices.
Security clearance Minimum BPSS clearance and if SC clearance is deemed required throughout delivery DVLA will sponsor.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions This service sits outside of IR35.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Evidence and experience over a period of 3 or more years in delivering integration solutions at pace, supported by delivery examples and contactable references.
  • Evidence and experience over a period of 3 or more years of working in a successful agile delivery environment.
  • Evidence and experience over a period of 3 or more years of delivering projects using modern delivery concepts such as Continuous Integration/Continuous Delivery pipelines.
  • Evidence and experience over a period of 1 or more years of construction of delivering enterprise scale integration solutions using serverless and java technologies.
  • Evidence and experience over a period of 3 or more years of current and future software tooling and frameworks used to build integration solutions
  • Evidence and experience over period of 1 or more years delivering into AWS (Amazon Web Services) with particular focus on API Gateway, Cognito, Lamdba, S3, Dynamo & other Serverless technologies.
  • Evidence and experience over a period of 2 or more years delivering solutions using Java, REST API, OpenAPI specs.
  • Evidence and experience over a period of 1 or more years of test automation using Ruby and Cucumber.
Nice-to-have skills and experience
  • Experience of OAuth security.
  • Experience of Atlassian toolset (with a focus on JIRA, bitbucket) and Git.
  • Evidence and experience delivering IT investments and large scale projects with a proven track record of meeting these in the simplest manner possible.
  • Developers certified with AWS to Associate or Professional level.
  • Evidence detailing an example of 1 or more years using coding standards and techniques previously that could be implemented at DVLA.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 10
Proposal criteria
  • How the approach or solution meets user needs
  • Technical solution
  • Value for money
Cultural fit criteria
  • Provide an example of being able to form effective relationships with people of all seniorities and job types.
  • An example of how you enable Self-starters and inspire others to action.
  • Provide an example of supporting enablement of in-house subject matter expertise, engaging with staff and creating an environment of knowledge sharing.
  • Provide 2 or more examples of excellent communication and influencing skills.
  • Ability to coach, document and handover work effectively.
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

10%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. There is an additional essential skill which has been added to the requirement. As such, the original requirement has now been closed and a new requirement published. Please refer to the new requirement when considering this opportunity. There is an additional essential skill which has been added to the requirement. As such, the original requirement has now been closed and a new requirement published. Please refer to the new requirement when considering this opportunity.
2. A lot of our Engineers are based near-shore. Our Business facing team such as the PM, analyst and architect can be based in Swansea, but how important is it for the Engineering team to be based in Swansea DVLA requires the full solution to be based in the DVLA location in Swansea.
3. Evidence question one asks for "solutions", implying plural. Please can you confirm that multiple examples are permissible as DOS rules usually mandate a single example? Also, you ask for contactable references and "delivery examples" – it would be impossible to provide all of that in 100 words, can references be provided separately if suppliers are shortlisted to stage 2? Multiple examples are permitted as long as they are within the specified word count. DVLA confirms that contactable references can be provided at the shortlisting stage.
4. Re. the question about “Future tooling”, are you asking for evidence of how suppliers would expect to use as yet unreleased future tools, or how suppliers adopt new leading-edge tooling as soon as it becomes available? Evidence of how suppliers ensure they are demonstrably up to date with current and future trends.
5. The question on current and future tooling appears to be duplicated. Is this to allow a consolidated 200-word response to that question? There is an additional essential skill which has been added to the requirement. As such, the original requirement has been closed and a new requirement published. Please refer to the new requirement when considering this opportunity.
6. The DOS advert mentions multiple SOWs with a potential total of £5m. Is that budget for the initial 12 moths or does it include the optional 2nd year too? The maximum budget of £5m is for the full potential duration of the contract which is 2 years.
7. The DOS advert mentions multiple SOWs – do you have any expectation on the scale and size of each SOW, are they likely to be for outcome-based mini projects, or for individual resources to work with the existing DVLA agile team? Each SOW will be for a specific outcome; Supplier resources will be expected to work alongside DVLA’s existing agile team.
8. DVLA propose to shortlist 10 suppliers. Do you intend to award to a single supplier or to more than one? The intention is to award to a single Supplier.
9. The DOS advert states that DLVA is responsible for requirements and solution architecture, can you clarify what roles types you will need to support to existing team, or is it all SDLC related role types excluding BAs and Architects? Please refer to the DOS advert, role types required could consist of; software engineers, architect, an agile delivery manager, a business analyst, product owner, architect, technical product manager.
10. The DOS advert mentions 24-hour support at the weekends – please can you clarify the expected scale and type of support required? Or will you provide further details at Stage 2 for short-listed suppliers to be able to estimate prices for that element of the work? Will there be a single ongoing SOW for OOH support, or will this type of support be an optional aspect of one or more SOWs? There will be single SOW for OOH support. DVLA provides 1st, 2nd and 3rd line support, 4th line support is required to be provided by the Supplier and is essentially investigation and code changes, further detail will be provided at the proposal stage. Scale is unknown at present and will be defined in the individual SOW(s).
11. The stage 2 proposal evaluation criteria suggests a “technical solution” but the DOS Ad states that this is for a capability to work on multiple SOWs. Will you be providing a more detailed proposal template to short-listed suppliers explaining what technical solution you’re looking for? Yes, at proposal stage further detail will be provided on the High Level Architectural designs.
12. Please could you confirm whether you are looking for evidence of 3 years or more experience on a single project, or a cumulative experience of 3 or more years across multiple projects? The wording used seems a little ambiguous. Either is fine.
13. We have carefully evaluated your requirement and would like confirmation regarding your expected team make up.
To deliver the outcomes would you expect a service provision that mirrors a DVLA squad or a more development and test focused team?
Initially to deliver the outcomes it is likely to be more development focussed, though this is expected to develop over the duration of the contract. For the purpose of the proposal the role types required could consist of; software engineers, architect, an agile delivery manager, a business analyst, product owner, architect, technical product manager.
14. Is there an incumbent for this project? DVLA can confirm there is no incumbent delivering the full scope of this requirement. However elements of this requirement have been previously delivered by other suppliers.
15. When asking "Evidence detailing an example of 1 or more years using coding standards and techniques previously that could be implemented at DVLA" are there any specifics that you are looking for that you're able to share? DVLA is interested in understanding any coding standards and techniques that the Supplier has previously used that potentially could be implemented at DVLA.
16. With "Evidence and experience over a period of 3 or more years of current and future software tooling and frameworks used to build integration solutions" posted twice, are we able to split our answer over both boxes? There is an additional essential skill which has been added to the requirement. As such, the original requirement had been closed and a new requirement published. Please refer to the new requirement when considering this opportunity.
17. In question 1 it asks for contactable references. Do the referee's details need to be included in this answer or can this information be provided at shortlisting stage? Due to word count limits, applicants can make "contactable references" available at the shortlist stage, or upon request and not via the Portal if references provide exceeds the word count.
18. Could you please clarify the last Nice To Have question, regarding which types of coding standards and techniques would qualify for this? DVLA is interested in understanding any coding standards and techniques that the Supplier has previously used that potentially could be implemented at DVLA.
19. With regards to the criteria: Evidence and experience over a period of 1 or more years of construction of delivering enterprise scale integration solutions using serverless and java technologies. Are you primarily looking for examples of enterprise-grade serverless functions implemented using the Java language, or integrating enterprise grade Java software with serverless technologies such as lambda, s3 or serverless azure? DVLA would be satisfied with evidence over 1 year that demonstrates either or both of these.
20. Could you clarify the expected supplier responsibilities for 4th line support, particularly if the existing team is expected to continue development of integration component development? 4th line support is to be provided both in hours between 9am and 6pm Monday to Friday and out of hours between 6pm and 9am Monday to Friday and 24 hours Saturday and Sunday and to work alongside existing staff where necessary.
21. For “Evidence and experience over a period of 3 or more years in delivering integration solutions at pace, supported by delivery examples and contactable references”, do you require contact details for the references at stage 1? If so, can we supply the references out of the 100 word limit? Due to word count limits, applicants can make "contactable references" available at the shortlist stage, or upon request and not via the Portal if references provided exceeds the word count.
22. Could you confirm whether in “Experience of OAuth security”, you are referring to OAuth 2? Yes, DVLA currently uses OAuth 2.
23. Could you share the solution architecture and related technology/products involved in the listed integration components? DVLA will provide this at the proposal stage.
24. Are there considerations and a DVLA roadmap to re-architect and re-engineer all IT systems to new, open-source, cloud-hosted commodity IT platforms? DVLA are transforming our legacy estate, due to restrictions with word count for further detail please see the published DVLA IT Strategy.
25. Could you provide information on the expected ticket volumes for integration and other support applications? Current 4th line support call volumes covering 4 services for integration are minimal, with plans to bring online a further 3 services in the next 12 months, predicted volumes to be determined within the SOWs.
26. Could you share the details of the solutions used in Printing, Addressing, Common image service, Notifications, Customer communications, Workflow and Scanning. If these have been developed please advise if these are bespoke or COTS products. Available architectural high level designs will be provided at the next stage. There is a mixture of bespoke and COTS products.
27. Could you elaborate on the security requirements? Please refer to advert, there is a requirement for minimum BPSS clearance.
28. What is DVLAs view on suppliers providing the services remotely and offshore locations? The supplier is expected to work from the DVLA Swansea Offices during core hours, remote working for out of hours will be considered for out of hours.
29. Is opportunity published on 2nd May the final one Yes.
30. Is there a preference for any specific integration products or tech stack such as IBM, Oracle or Mulesoft? Please refer to advert for technical experience required at this stage.
31. Are the development and test environment on cloud or on premises? Do they hold sensitive data? Development and test environment are on both cloud and on premises.
32. Do you have a view on the expected team sized that is required? For the purpose of the proposal the role types required could consist of; software engineers, architect, an agile delivery manager, a business analyst, product owner, architect, technical product manager.
33. Would the new team required to work on development/integration of new components or support or both? Please refer to advert, the requirement is to work on development/integration of new components and support.
34. What would be the timelines for Common Image service, scanning? Are these expected to be part of the tech stack. These are not known at this time.
35. With regards to the BPSS clearance, could you please advise how this would work for 'landed' resources where the resources are brought to the UK to deliver the services in scope. Would DVLA sponsor the BPSS clearance process and if so would it be acceptable for the supplier to commence the process on day 1 of the engagement? Related question: Does DVLA expect the same BPSS cleared staff to go through the SC process or will there be the option to switch resources mid way through the engagement with suitable SC cleared staff if this requirement emerges? Please refer to advert, minimum BPSS clearance is required before any resources start work under SOWs. It is at the Suppliers discretion to manage their resources as they see fit as long as skill provision and productivity is maintained.
36. Would it be acceptable to DVLA if the suppliers perform a BPSS 'equivalent' staff vetting for 'landed' resources prior to commencement of work followed by the standard BPSS process on commencement of work? Please refer to advert, minimum BPSS clearance is required before any resources start work under SOWs. It is at the Suppliers discretion to manage their resources as they see fit as long as skill provision and productivity is maintained.
37. Could you clarify the intent of “Evidence and experience over a period of 3 or more years of current and future software tooling and frameworks used to build integration solutions”? Does the “future” aspect relate to suppliers’ ability to keep abreast of technology changes? Yes, this is a correct interpretation of the intent of this question.
38. Please could you provide details on the expected ways of working for the Integration Engineering Service? Will the service operate as a separate team working from their own backlog of user stories for the integration components? The Supplier will be given SOWs for specific requirements, however, they will be expected to work alongside existing in-house teams with well-established delivery processes and ways of working and therefore will have to work to DVLA standards.
39. Supplier to Support the integration components. This is to cover 4th line support both in hours (between 9am and 6pm Monday to Friday) and out of hours (between 6pm and 8pm Monday to Friday and 24 hours Saturday and Sunday). Due to a typing error, please see below amendment to the original requirement:
Supplier to Support the integration components. This is to cover 4th line support both in hours (between 9am and 18:00pm Monday to Friday) and out of hours (between 18:00pm and 9:00am Monday to Friday and 24 hours Saturday and Sunday).
40. For support between 6pm and 8pm Monday to Friday and 24 hours Saturday and Sunday, is there the option of VPN to access the systems remotely? Yes, there is the option of VPN to access the systems remotely.
Please refer to question number 39 with regards to the correct support hours.
41. The DOS advert mentions multiple SOWs – will the stage 2 pricing simply take the form of a rate-card for specific DVLA-proposed role types? Yes the price evaluation will be based on rate card. At proposal stage please provide a rate card as per the roles described within the requirement role types which could consist of; 1 x Agile Delivery Manager, 2 x Business Analysts, 1 x Architect, 8 x Software Engineers. This is indicative of the types of roles required but number required will flex up/down throughout the project.