Awarded to Xpertise Recruitment

Start date: Wednesday 3 July 2019
Value: £60,000
Company size: SME
Greater London Authority

Digital Business Analyst - GLA OPS

19 Incomplete applications

18 SME, 1 large

52 Completed applications

49 SME, 3 large

Important dates

Tuesday 23 April 2019
Deadline for asking questions
Tuesday 30 April 2019 at 11:59pm GMT
Closing date for applications
Tuesday 7 May 2019 at 11:59pm GMT


Specialist role
Business analyst
Summary of the work
To manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for City Hall’s public facing digital products. Working closely with senior stakeholders across the business to understand needs, designing and running comprehensive workshops and other Agile analysis activities
Latest start date
Monday 20 May 2019
Expected contract length
6 months extendable to 12 months
Organisation the work is for
Greater London Authority
Maximum day rate
£570 inclusive of all expenses

About the work

Early market engagement
Who the specialist will work with
Product owner(s), Delivery managers, testers, developers, users, UX and design specialists
What the specialist will work on
Story and AC writing, wire framing, updating roadmap, run discovery and other workshops, create and maintain backlog, attend agile ceremonies

Work setup

Address where the work will take place
City Hall, London SE1 and Union Street Offices, London SE1
Working arrangements
Office based 5 days per week. 2 - 3 per week with users
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable business analysis experience in a digital and/or for user facing products, preferably at portfolio level.
  • Experience of working in programmes of digital transformation, embracing user-focused principles and business change
  • Experience of running workshops and discovery sessions to efficiently and thoroughly prompt thought, challenge existing ways of working and encourage user focused thinking.
  • Thorough experience with writing clear user stories and acceptance criteria, working both with Product Owners and Technical Leads to effectively prioritise work, based on producing the minimum viable product.
  • Experience working in a multidisciplinary team, using agile principles and confident promoting these ways of working to others.
  • Knowledge and experience of using business analysis techniques such as UML.
  • Thorough understanding of government digital services, digital trends, technologies, practices and directions.
  • A working knowledge of a range of digital and collaborative tools, including those focused on sprint management, project planning, wire framing and photo editing.
Nice-to-have skills and experience
  • Previous experience of working in a public sector organisation, preferably a central, regional or local government organisation.
  • Previous experience of working in a high pressure environment with multiple concurrent deadlines.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Working with the Senior Manager (Digital-Transformation) and Digital Portfolio Manager, to lead a multidisciplinary-agile-team to guide ideas to fruition. Work with staff/contractors/suppliers to maintain a multi-skilled team that offers value-for-money.
  • Challenge staff’s perceptions of requirements to champion the user, improve business efficiency and encourage the understanding and creation of user first, mobile first digital functionality
  • Work with the Product Owner and Product regularly update the product backlog and keep the team focused on delivering the minimum viable product.
  • Translate functional requirements and user needs into clear and accurate user stories with acceptance criteria that can be used to develop and test against.
  • Work with Product Owners/Managers in all aspects of the development cycle, specifically scope, implementation strategy, creative and technical development, user testing and deployment.
  • Support the Senior Manager for Digital Transformation in promoting the use of The Local Government Digital Service Standard both at City Hall and across London’s government more broadly.
  • Comfortable working in a high pressure environment and managing conflicting priorities.
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can the authority confirm if an incumbent currently occupies this role, and if they will be invited to re-apply?
There is no incumbent in this post.
2. Can you confirm if this role is inside or outside of the IR35 regulations? (GLA - this question has been received several times, rather than publishing duplications, just one response will be provided)
This role falls within IR35 regulations.
3. Hello,
As per the buyers guide, Digital Outcomes and Specialists 3 framework can only be used for workers who meet the rules for working off-payroll (known as ‘outside IR35’). See Can I please ask why this role is stated as inside IR35?
The HMRC assessment was conducted against this role and the results generated have been used.
4. UPDATED: Does the role fall inside or outside of IR35?
UPDATED: the HMRC assessment has been run against this role again, and the results show that the role falls outside IR35 regulations. This is the definitive response, please disregard the earlier question and answer. Apologies for any inconvenience.