Ministry of Defence (Information System Services)

CCT 728 - Provision of Services to New Style of IT(Base)

Incomplete applications

Incomplete applications
6 SME, 4 large

Completed applications

Completed applications
8 SME, 4 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 17 April 2019
Deadline for asking questions Wednesday 24 April 2019 at 11:59pm GMT
Closing date for applications Wednesday 1 May 2019 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work Provision of Services to New Style of IT(Base) and Integrated User Services
Latest start date Monday 1 July 2019
Expected contract length 12 months, but with an option to extend by 12 months
Location South West England
Organisation the work is for Ministry of Defence (Information System Services)
Budget range £650-750k (Inc VAT)

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done MOD is currently in the process of transforming it's IT and telephony estates. In order to effectively manage this transformation, project support activities are required. Current tasks will be begin in early July 19, and will complete within 12 months
Problem to be solved Programme Governance for NSOIT(Base), including continuous improvement and provision of Management Information.

Development and delivery of governance for Windows 10 and tech Refresh for Official and Secret domains

Continuous improvement of project financial management approach
Risk Management

Establish a Window 10 Tech Refresh project for user base of @ 200,000.

Development and delivery of techncial strategies, processes and plans to set, direct and support change in a manner that improves network performance and security assurance.

Provision of Management Information to support the negotiation process for extension of the NSOIT Base contract.
Who the users are and what they need to do For the tasks required, the 'users' are the project team and our stakeholders. They need to be assured that the project is being governed and run correctly . There is also a need to ensure that the project is accurately represented in Information notes and project documentation and that technical requirements are correctly researched and framed to ensure ongoing improvements oin performance.
Early market engagement None
Any work that’s already been done Many items have been started or are in the delivery phase and as such, the tasks are about refinement, further development, and meticulous operation to ensure MOD obligations are met.
Existing team Supplier will be working with an exisiting Civil Service team, some of which will be supporting the supplier in their deliverables
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place MOD Corsham, Westwells Road, Wiltshire, SN13 9NR.
Some travel will be required within the UK
Working arrangements Team will be required to work on site full time (some flex for ad hoc home working at MOD discretion) due to the level of engagement with Corsham based staff.

Expectiation is part of team engage in July followed by an additional techncial resource in late August/Early Sept. It is required that the team put forward remain in place for the duration of the contact, unless notified at the bid stage with named replacements. It is accepted that circumstance can arise during the contract but these must be wholy unpredictable.
Security clearance SC minimum, with at least 2 full time membesr holding DV, one of which must be the techncial resource.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions All visits/travel to be pre approved by MOD Project. Travel and Subsistence will be calculated in accordance with MOD rules (i.e. Contractors will be treated as if they were Civil Servants for T&S purposes)

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • (10%) Experience of supporting delivery in a large scale IT project (100,000+ users)
  • (10%) Experience of working in MOD, with a good understanding of ISS and wider business practices
  • (10%)Understanding of MOD Approvals processes
  • (10%)A firm understanding of O365 environment in a large corporate deployment
  • (10%)Good understanding of the MOD estate and the differences between Official and Secret environments
  • (10%)Understanding of MOD Finance and accounting approaches
  • (10%) Firm understanding of IT governance approach withinMOD
  • (10%) Excellent understanding of Networking, network analysis and network protocol and how they relate to the MODenvironment and in particular O365
  • (10%) DV Clearance for elements of team, SC clearance for remainder
Nice-to-have skills and experience
  • (5%) Experience of working within a team and ability to work with other contractors
  • (5%) Experience of providing knowledge transfer and sharing skills and knowledge

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • (40%) Solution and approach to the task set out above
  • (15%) Suggested plan of action/milestones for delivery
  • (15%) Value added activities which further improve delivery confidence
  • (10%) Team roles and structure
  • (10%) Risks identified with approach suggested and the solution to manage those risks
  • (10%) Capacity to be flexible with requirement and ability to quickly draw on/sourceother skill sets as required
Cultural fit criteria
  • (25%) Ability to work in a defence IT environment, understanding the challenges and approaches to delivery
  • (25%) Work as a team with civil servants and other suppliers alike
  • (25%) Transparent and collaborative when making decisions
  • (25%) Able to work with senior staff, delivering bad news when required but respecting seniority
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. AUTHORITY CLARIFICATION - SEE BELOW RESPONSE: The Approved Budget is £625K excl VAT and not inc VAT as published.
2. Is the allocated budget exVAT or Inc VAT See response to Q1
3. Will this sit inside or outside of IR35? The requirement is Outside of IR35.
4. Will the successful candidates be put through DV clearance before joining or will they require it upon applying? Not all roles under this contract will require DV clearance, however at least one governance role and one technical role will require this from the outset. Due to the timescales involved in DV clearance we would expect candidates to already have it, or to have already applied and have a reasonable expectation of having obtained it by 1 July 2019 (proposed contract start date).
5. Can I please ask if there is an incumbent? At present there are several contractors filling roles which this requirement covers, but they are employed separately, against different contracts and not all employed via the same firm. The intention is to amalgamate these separate roles within a single contract, placed with a single provider.
6. Can I please ask if there is an incumbent? See response to question 5.
7. Is there an incumbent? See response to question 5.
8. Can the Authority provide CVs and contact details for the current incumbents so they could be considered for potential inclusion in our proposed team? The Authority cannot provide this information - commercial confidentiality precludes this.
9. Please can you confirm your expectations for a response to:
"Understanding of MOD Finance and accounting approaches"

Specifically is this referring to project management of financial accountancy throughout the lifespan of the project and use of CP&F or Forecast of Outturn?
Our expectation is an understanding of MOD Finance practices including FOO (Forecast of Outturn) and QRPC (Quarterly Review of Programme Costs) and how the results of these processes can be analysed and used in scenario planning.
10. Does the Authority wish that the bidder proposes deliverables, (current/future), with dates and potential payment milestones associated as part of their response in terms of a plan for the programme of work ? Yes. We will be providing sufficient information to enable this to those companies which are down selected to bid
11. They asked:
Although stated as a FP task does the Authority wish for the bidder to provide a breakdown of actual / anticipated effort by deliverable and/or type of resource ?
As stated in question 10 we will be requiring bidders to propose milestones. While we would want the overall Firm Price broken down to the milestone level, we do NOT require detailed breakdowns of how these milestones are priced.
12. Is T&S to be included in the FP or should this be stated separately or not stated at all since the guidance is that this will approved, “in accordance with MOD rules“ i.e. is T&S pricing to be presented and used as part of the evaluation or not ? The Firm Price should be EXCLUSIVE of T&S. Any T&S will be authorised as required on a case by case basis and paid in addition to the Firm Price.
13. In terms of deliverables, the Authority states that many are already in the delivery phase, does the Authority have a list available of these deliverables ? and/or definitions of these for inspection by the bidder ? A list will be provided to those companies down selected to bid. This will be provided with the tender documentation.