Nottinghamshire County Council

Development of MyNotts App

Incomplete applications

21
Incomplete applications
19 SME, 2 large

Completed applications

18
Completed applications
18 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 3 April 2019
Deadline for asking questions Wednesday 10 April 2019 at 11:59pm GMT
Closing date for applications Wednesday 17 April 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Nottinghamshire County Council is looking for an established digital agency with significant experience in:
- Customer and user research
- Website and App development
- Design and development of Apps for the local government sector

to work and partner with us in development of ‘MyNotts’ App portal for the Council
Latest start date Saturday 1 June 2019
Expected contract length Unknown at this stage
Location East Midlands
Organisation the work is for Nottinghamshire County Council
Budget range Fixed price covering Phase 1 only at this stage.

About the work

About the work
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Why the work is being done NCC's internal Customer Service, Digital and ICT teams aim to deliver (through a phased approach) a viable and sustainable 'One-Stop-Shop’ App for all local government services in Nottinghamshire. It will be designed to make it easier for repeat customers to access transactional services and information (via current web pages/forms/systems) to ‘Report It’ ‘Pay For It’ ‘Apply For It’ ‘Find it’ etc.
We want to do this through the development of an App that will transform residents’ ability to access information and services and improve customer engagement. The App will enable people to quickly access information that is relevant and local.
Problem to be solved We want to further develop our understanding of the customer journey and continue to develop and improve accessibility.
As a Council – we need to increase visibility of our core transactional services
Who the users are and what they need to do Service users need to be able to easily access relevant services/information quickly. Having this through an App gives them access to this

Nottinghamshire residents- need to be able to access relevant services/information and be able to report issues as they occur.

Service users- want to be able to see news and information that is local to me, view my personal account(s) and to access local services, events and communities.

Community organisation or partners- want to be able to provide access and promote my services.

Visitors- want to be able to see events and information about tourism in Nottinghamshire.
Early market engagement None
Any work that’s already been done Discovery work is underway. Several local government Apps have been reviewed. Mock up designs have begun. Statistical analysis has been completed around service usages and customer access channel demand. Customer consultation is also planned.
Existing team Small project team consisting of 4-5 officers from NCC (Customer Service, ICT, Digital staff). An NCC project manager will be assigned. This also has oversight of a programme lead as it forms part of a wider programme of work around ‘Enhancing Customer Experience through technology and digital channel development’
Current phase Discovery

Work setup

Work setup
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Address where the work will take place Customer insight work by will take place by ourselves and our partners to allow residents and NCC staff to be fully engaged and involved through all stages of development.
Initial meetings with the project team will take place at
NCC at one of our offices within the County
The development of the App will take place offsite.

Phase 1 - Develop a MyNotts app which will, in Phase 1, be a portal for customers to access transactional services available from NCC
Phase 2 - To extend usage to other high-volume services of NCC& other local government services within Nottinghamshire
Working arrangements Customer insight work by will take place by ourselves and our partners to allow residents and NCC staff to be fully engaged and involved through all stages of development.

Initial meetings with the project team will take place at
NCC at one of our offices within the County

The development of the App will take place offsite.
Security clearance This will be arranged during project set-up

Additional information

Additional information
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Additional terms and conditions 1. All invoices will need to include a valid P.O. number
2. Payment will be made on completion of phase 1. Any additional phases will have payment terms agreed at time of scoping
2. Price quoted must include travel and expenses (no additional costs will be paid)
3. Key Supplier staff included in proposals will be expected to work on the contract.
4. Supplier will be required to agree to the Authority's security requirements including having Cyber Essentials

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have experience of user research including mapping of user journey, conducting focus groups and interviews
  • Have experience designing services for users with low digital literacy.
  • Have experience designing websites and web applications across all types of mobile devices and platforms
  • Can demonstrate Agile ways of working
  • Use prototyping and user testing throughout development
  • Can demonstrate and provide examples of Apps already developed for local government
  • Experience of the development of apps with embedded web views essential.
Nice-to-have skills and experience
  • Experience of working with Umbraco web platform is desirable
  • Experience of working with Firmstep web forms is desirable
  • Experience working with local authorities
  • Previous user research with a wide range of groups including the elderly and people with disabilities

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Relevant skills and experience
  • Value for money – detailed and clear costs
  • Technical solution required
  • GDPR considerations included
  • How the solution meets user and NCC needs
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Approach and methodology
  • Team structure
  • Ongoing costs for subsequent development
Cultural fit criteria
  • Professional approach to process and team
  • User outcome focussed
  • Work as a team with our organisation
  • Transparent and clear decision-making process
  • Collaborative style of working
  • Accessibility of solution is a priority
  • Have a no-blame culture and encourage people to learn from their mistakes
Payment approach Fixed price
Assessment methods
  • Written proposal
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

40%

Cultural fit

15%

Price

45%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Q1. Please would you advise why 'Can demonstrate and provide examples of Apps already developed for local government' is an essential requirement? We have developed apps for numerous organisations but not for local government, this would seem to preclude us from the process. Based feedback, we have decided to change this requirement to 'desirable' rather than 'essential'. We would therefore find it desirable for suppliers to demonstrate local government/public sector experience, but this is no longer an essential
2. Q2. Please can you advise whether there is an indicative budget for this project? We have not undertaken work in this area before, we are therefore seeking a steer from suppliers with regards to the budget requirements for the work being requested.
3. Q3. Are you looking for a native web app or will you also consider a PWA – progressive web application? We would consider PWA.
4. Q4. Examples of apps developed for Local Authority. Is the Council looking for specific experience in Local Authorities only or as the main point and would Umbraco Partner experience, working with Public Sector be marked down? Based on supplier feedback we have decided to change this requirement to 'desirable' rather than 'essential'. We would therefore find it desirable for suppliers to demonstrate local government/public sector experience, but this is no longer an essential
5. Q5. Earliest start date states Saturday 1st June. Is there a reason why a Saturday has been stipulated or are you happy with a weekday prior to this date. Apologies, this should have read Monday 3rd June 2019.
6. Q6. Can you outline any budgets which are available for Phase 1 & 2 and would any support & maintenance be in addition to this We have not undertaken work in this area before, we are therefore seeking a steer from suppliers with regards to the budget requirements for the work being requested.
7. Q7. Please confirm the GDS stages this opportunity is to cover. Is this a Discovery, Alpha, Beta, or combination of the above? If currently in Discovery/Alpha, please confirm the level of detail for a proposed technical solution and plan expected in the initial Digital Marketplace application? The proposed technical solution may not be fully formed pending output of the Discovery stage? Please advise. A degree of discovery work has been undertaken. However, because this is the first time we have engaged in this type of activity we will require input from suppliers to confirm whether further discovery work will be needed. We are not expecting a fully formed technical solution at this stage.
8. 1. Will the MyNotts app interact with Umbraco or other applications developed on Umbraco, if yes in what capacity (e.g. Data sharing, remote trigger etc.)? No
9. 2. Will Firmstep web forms be used as part of the MyNotts application or MyNotts app use the APIs provided by them? 2. Use Firmstep web forms
10. Does the scope of Phase 1 include taking payments from within the app? No this requirement is not currently within the scope of phase 1 of the project
11. Do you require the app to work offline? This would be desirable if offered as part of the solution, yes.
12. What benefits do you think an app can provide, that your website can’t? Phase 1 of the project is less about what the App will offer that the Council's website can't and more about further enhancing the customer experience and digital offer across Nottinghamshire. It is envisaged that the App will provide a more seamless interface to 'key' services whilst offering the users a new digital channel to key information. If successful, it is hoped that there will be further phases to this project whereby we may introduce 'partner content' which may not be currently available via the Authority's website.
13. Are the services you want to be accessed via the app already provided by your website? For Phase 1 of the project, yes
14. Do you require an Android and iPhone version of the app? Yes, it would be our preference for the App to be available on both Android and Apple platforms.
15. Do you want app content to be securely accessed with a user account? We will need to explore how users will access the App further with potential suppliers and look at the different options available to us. However, as most of the data in phase 1 of the project is available via the NCC public website, it is expected that the necessary security measures will already be in place. We will also be seeking advice from our colleagues in the Information Governance team during the procurement process.
16. Can you provide us with access to the output of the discovery phase prior to our bid being submitted? Our discovery work has mainly been focused on understanding our own internal drivers and procurement approach. Our preference would be for suppliers, using their previous experience to share their ideas on how we might best meet our objectives.
17. Please can you share with us what type of mock up design work has been done so far and how do you see that influencing or merging with the work to be done in customer research of the new phase of work? As per point 16 above, although we have created a possible 'mock up' we would like suppliers, using their previous experience to share their ideas on how an App might help us achieve our objectives. We would suggest using the Council's website as a source of information.
18. Can the work be carried out remotely with regular visits for meetings and workshops? We can't foresee this being a problem providing the desired outputs are being demonstrated.