This opportunity was cancelled

The buyer cancelled this opportunity, for example because they no longer have the budget. They may publish an updated version later.
Raven Housing Trust

Consultancy support for Digital Transformation

37 Incomplete applications

34 SME, 3 large

59 Completed applications

53 SME, 6 large

Important dates

Friday 8 March 2019
Deadline for asking questions
Friday 15 March 2019 at 11:59pm GMT
Closing date for applications
Friday 22 March 2019 at 11:59pm GMT


Summary of the work
Consultancy support for the delivery of a Digital Transformation Programme in a Housing Association
Latest start date
Wednesday 20 March 2019
Expected contract length
18 months
South East England
Organisation the work is for
Raven Housing Trust
Budget range

About the work

Why the work is being done
Raven is a launching a new 3 year strategy called Making the Difference; a digital transformation programme called Better Connected is a core part of that strategy and aims to achieve the following vision;
"We will ensure all our residents are connected to services they value and trust; services that work alongside them, saving them time, giving them options, and helping them enjoy their homes."
Problem to be solved
We need to help to establish and support set up the following
A change framework
Programme and project management office
Project tools
Creation of a transformation strategy
Systems architecture
Data support
Innovation hub
Digital transformation resource planning
Digital skills and capabilities
Comms and engagement strategy
Programme evaluation, KPI's / Analytics - telling the story
Who the users are and what they need to do
Customers need to be able to access all of their data and services in one place through multiple channels. Internally we need to have an increasingly automated processes and collaboration channels
Early market engagement
Any work that’s already been done
Initial phase 1 programme plan has been created with workstreams focused on hearing the voice of the customer, a baseline capability map has been created and com analysis mapping is underway.
Existing team
Team will work with internal resources including Business Architect, Head of IT, Data solutions manager, Business Transformation Manager
Current phase

Work setup

Address where the work will take place
Redhill, Surrey
Working arrangements
Combination of onsite and offsite depending on the work required
Security clearance

Additional information

Additional terms and conditions
standard contract

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • have experience supporting change management
  • have experience creating digital transformation strategies
  • have experience of taking systems decisions in a digital transformation
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • How the approach or solution meets user needs
  • •Technical solution
  • •Approach and methodology
Cultural fit criteria
  • •Work as a team with our organisation and other suppliers
  • •Can work with clients with low technical expertise
  • •Be transparent and collaborative when making decisions
  • •Share knowledge and experience with other team members
Payment approach
Fixed price
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You mention "Phase 1 programme plan has been created". Did you engage with a supplier to do this and is that supplier bidding for this work too?
No, the phase 1 programme plan has been created internally and we have not engaged any supplier support yet for this programme
2. Is there a confirmed set budget for this opportunity?
No, we have budget for some support, we will determine how much we need as we move through the process.
3. Is the ‘innovation hub’ intended to be a system and/or a communication concept?
The innovation hub is a physical room within our building that we want to turn into a space for staff to come together to collaborate on projects, to think in a different way and be innovative, to learn and test new digital techs, to incubate ideas.
4. What preferences regarding channels or devices has Raven Housing’s target audience expressed?
We have not yet completed our voice of the customer project so do not hold a lot of data around what our customer prefers.
5. Please would you advise who is evaluating this stage of the bid?
Director of Transformation and Business Transformation Manager
6. Is there an incumbent currently supporting this work?
We have not engaged any external support yet and we currently have our internal transformation team supporting the programme.
7. Can you confirm when you'd like the latest start date? Currently, it's before the closing date.
As soon as possible, so shortly after closing date.
8. Please can you provide further information on the budget range?
No, we have budget but it will depend on how much support we decide we need.
9. Re the last question, would you kindly elaborate. I believe it is asking whether we have expertise in choosing the correct system to integrate into a digital transformation ? would you kindly confirm, or enlighten further.
We have some expertise in house as part of our transformation directorate, but may need further support in this area.
10. Re question 3 on the evidence submission, could you kindly elaborate please. I believe it is asking whether we have expertise in choosing the correct system to integrate into a digital transformation ? would you kindly confirm, or enlighten further?.
As per previous response , we have some expertise in house and but we may need to bring in further support to take the right decisions
11. Could you please elaborate a bit more on the meaning and scope of 'change management' in the criteria: 'Have experience supporting change management'?
We are looking for support to set and embed an appropriate change framework that will support our digital transformation and engage our workforce
12. It says the latest start date is Wednesday 20th March 2019, which is 2 days before this tenders submission closing date. Can you confirm the actual latest start date please.
Middle of April
13. Who will be managing this piece of work from Raven Housing Trust, and who do you expect will be impacted internally?
The Business Transformation manager, who is managing the programme. The rest of the Programme team will be impacted
14. How much time of your existing team will be allocated to this work?
We are a very small team of 3 in Transformation, for 2 out of 3 of us, this is our day job. We then have the rest of the programme team who have a different day job but probably spend on average a couple of days a week supporting the programme.
15. Are you able to share any more details on the types of problems you'd like to solve, and whether they have been prioritised?
Until we have completed the COM analysis, and heard from the customer, we are not sure what we need to fix and what the priority is
16. You mentioned that the Payment approach would be Fixed price. Can you please recommend how you envisage this? for e.g. do you see suppliers quoting a fixed price for the entire programme (which would mean that the suppliers are given information about the deliverables) or do you see the selected supplier quoting a fixed price for individual workstreams based on a agreed ratecard.
The latter
17. Can you share any details of the size of the organisation to be transformed, the current technology in place, the current suppliers and their responsibilities within the current overall operating model?
We are a small organisation of 250 staff
18. Are you planning on holding a supplier engagement call to share more details of the required engagement?
not planned at this stage
19. • What’s the timescale for completing the voice of the customer project?
• What’s the timescale for stage 2 – i.e. when will we be notified if a full proposal is required?
• Are the Change Framework and Transformation Strategy that you wish to be created solely for the “Better Connected” digital transformation, or will they apply to the wider “Making the Difference” strategy?
• Are you currently using any suppliers to manage your data or IT systems?
Voice of customer will be complete by middle of May
Stage 2 commences in July, we have not planned timescales yet.
The change framework will be used for the wider business but is essential to support Better Connected
No suppliers used