Awarded to Investigo Limited

Start date: Monday 1 April 2019
Value: £261,200
Company size: SME

Her Majesty’s Passport Office

Programme Manager -Implementation and Transition Lead

30 Incomplete applications

30 SME, 0 large

32 Completed applications

30 SME, 2 large

• Published: Monday 11 March 2019
• Deadline for asking questions: Wednesday 13 March 2019 at 11:59pm GMT
• Closing date for applications: Monday 18 March 2019 at 11:59pm GMT

Overview

• Specialist role: Programme manager
• Summary of the work: An experienced Implementation and Transition Lead with recent experience of successful delivery of very complex, high-profile, mission-critical programmes.
• Latest start date: Monday 1 April 2019
• Expected contract length: 12 months total. Initial 6months, further period up to 6 months depending on needs& performance
• Location: London
• Organisation the work is for: Her Majesty’s Passport Office

About the work

• Who the specialist will work with: The post holder will work closely with and report to the Portfolio Director. They will lead the project team. They will work with colleagues across HMPO, suppliers, and a range of other internal and external stakeholders, including at very senior levels. The post holder will be responsible for managing the HMPO team across all programme areas (including: Discovery, Product, Technical, Security, Estates, Test, Commercials, HR (including TUPE), Service Management/Operations, Business Design, Work In Progress, Readiness and Programme Management).
• What the specialist will work on: • Lead the implementation and transition from the incumbent to new supplier.; • Drive the programme, and suppliers, to maintain required pace for successful implementation and transition.; • Review and approve supplier programme-related deliverables. ; • Manage the progress of the programme against plan; • Lead the production of briefing and governance papers as needed for HMPO senior management and stakeholders; • Confirm and manage external dependencies

Work setup

• Address where the work will take place: Central London. Westminster
• Working arrangements: The post holder will in the main be required to be based on site but there may also be a requirement to visit other HMPO locations throughout the UK and visit supplier sites abroad . There will be considerable senior management and external stakeholder interface. They will need to be self-managing and self-starting but able to contribute to and help build team working. Problem solving and presentation / influencing skills will be essential. Out of hours and weekend working may be required during the transition period .
• Security clearance: SC Clearance is required. HM Passport Office will support the clearance process.

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

• Essential skills and experience:
  • Transition management-By leveraging own service and transition knowledge and lessons learned, developing transition approach and plans, leading transition preparations and execution, to ensure no disruption to business critical services.
  • Transition readiness-Developing and carrying out transition readiness assessments of complex ‘mission critical’ new services to inform key decision points and ultimate ‘go-live’ decisions.
  • Transition delivery-Excellent understanding of service areas (eg technology, HR, business change, commercials, service management, exit management) with proven experience of leading transition content across lean programme team .
  • Transition delivery-Developing approach and requirements for agreeing transition contingency arrangements with incumbent, whilst meeting business needs of attaining value for money and good use of public funds.
  • CommunicationS-Developing and articulating messages/recommendations to senior management where significant complexity and ambiguity exists, and gaining support for recommendations.
  • Communications–Working effectively and sensitively in challenging relationships with suppliers, using influencing skills where commercial levers are not available or appropriate
  • Programme management–Developing/understanding complex programme plans covering range of service areas (eg technology, HR, business change, commercials, service management, exit management), assessing key points/risks and summarising relevant points/’big picture ’.
  • Programme management-Rapidly and effectively responding to the impact of major changes on complex programmes.
  • Programme management/turnaround-Developing pragmatic and action oriented recommendations when de-risking complex inflight programmes where constraints exist.
  • Team working–effective working with large, multi-disciplinary virtual team and stakeholders across different geographic locations and organisations, and liaising regularly at COO and senior management levels.
  • Commercial acumen–rapidly familiarising self with large service based contract and using knowledge in day to day working to drive supplier performance, meet obligations and manage change.
  • Understanding of business process-Ensures business operations have appropriate engagement with project work stream leads to ensure technical delivery requirements are achievable and met.
  • Governance–effective reporting and escalation through the project governance process including risks, issues, dependencies, progress and budgets.
  • Problem solving–act decisively and make bold decisions to identify potential problems and issues proactively and work through them to effective conclusion
  • Stakeholder management–ability to develop and maintain effective working relationships with a range of established professionals and specialists, both internal and external, in fast-paced, highly demanding environment.
  • Big picture–anticipate the impact of developments at national and international levels to pre-empt issues and exploit opportunities.
• Nice-to-have skills and experience:
  • 1. Recent experience of working in Her Majesty’s Passport Office, or the Home Office, or recent knowledge of HMPO’s business.
  • Use relevant experience to challenge the way things are done and suggest improvements. Seek, encourage and recognise initiative and imaginative ideas from a wide range of people.
  • Personal resilience to succeed in a high pressure delivery environment

How suppliers will be evaluated

• How many specialists to evaluate: 3
• Cultural fit criteria:
  • Team player who wants to build consensus and emphasise collaborative working.
  • Transparent and collaborative when making decisions.
  • Can work with colleagues with low technical expertise.
• Assessment methods:
  • Work history
  • Interview
• Evaluation weighting:

  Technical competence

  70%

  Cultural fit

  5%

  Price

  25%

Questions asked by suppliers

• 1. Is this role inside or outside IR35?: We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis.
• 2. Is there a current incumbent in this role?: Yes. There is currently an incumbent in post.
• 3. Will you ask us to submit a fixed day rate as part of this application?: Yes
• 4. Will the incumbent be bidding for this opportunity?: HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
• 5. Is the incumbent planning on re-applying for this role or are they leaving post?: HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
• 6. What is the maximum day rate?: The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
• 7. Can you confirm if their is a target rate? Alternatively a maximum budget?: The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
• 8. What is the max Daily Rate for this position?: The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
• 9. Are you able to provide an indication of the day rate budget?: The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
• 10. Is remote-working available?: Yes
• 11. Will the current incumbent also apply for this role via DOS framework.: HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
• 12. What is the planned budget for this role?: The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
• 13. If the current incumbent is in post, why are you publishing this opportunity? Is the incumbent applying?: There is an incumbent in post. The current contract is nearing expiry and the role is still required beyond the expiry date. Therefore, there is a need to re-tender for this role. HMPO is unable to advise if the incumbent will be submitting a bid.
• 14. Hi, will the current incumbent also apply for this role via DOS framework. Will they not be a preferred candidate for this role? Will all the candidates be treated at par during the evaluation?: HMPO is unable to advise if the incumbent will be submitting a bid. The incumbent may submit a bid should they so wish. The evaluation process will be fair and in line with policy.
• 15. Please would you advise who will be evaluating the responses at this stage of the process?: The Portfolio Director and Senior Project Manager.