Her Majesty’s Passport Office

Programme Manager -Implementation and Transition Lead

Incomplete applications

30
Incomplete applications
30 SME, 0 large

Completed applications

32
Completed applications
30 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 11 March 2019
Deadline for asking questions Wednesday 13 March 2019 at 11:59pm GMT
Closing date for applications Monday 18 March 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Programme manager
Summary of the work An experienced Implementation and Transition Lead with recent experience of successful delivery of very complex, high-profile, mission-critical programmes.
Latest start date Monday 1 April 2019
Expected contract length 12 months total. Initial 6months, further period up to 6 months depending on needs& performance
Location London
Organisation the work is for Her Majesty’s Passport Office
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The post holder will work closely with and report to the Portfolio Director. They will lead the project team. They will work with colleagues across HMPO, suppliers, and a range of other internal and external stakeholders, including at very senior levels. The post holder will be responsible for managing the HMPO team across all programme areas (including: Discovery, Product, Technical, Security, Estates, Test, Commercials, HR (including TUPE), Service Management/Operations, Business Design, Work In Progress, Readiness and Programme Management).
What the specialist will work on • Lead the implementation and transition from the incumbent to new supplier.
• Drive the programme, and suppliers, to maintain required pace for successful implementation and transition.
• Review and approve supplier programme-related deliverables.
• Manage the progress of the programme against plan
• Lead the production of briefing and governance papers as needed for HMPO senior management and stakeholders
• Confirm and manage external dependencies

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Central London. Westminster
Working arrangements The post holder will in the main be required to be based on site but there may also be a requirement to visit other HMPO locations throughout the UK and visit supplier sites abroad . There will be considerable senior management and external stakeholder interface. They will need to be self-managing and self-starting but able to contribute to and help build team working. Problem solving and presentation / influencing skills will be essential. Out of hours and weekend working may be required during the transition period .
Security clearance SC Clearance is required. HM Passport Office will support the clearance process.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Transition management-By leveraging own service and transition knowledge and lessons learned, developing transition approach and plans, leading transition preparations and execution, to ensure no disruption to business critical services.
  • Transition readiness-Developing and carrying out transition readiness assessments of complex ‘mission critical’ new services to inform key decision points and ultimate ‘go-live’ decisions.
  • Transition delivery-Excellent understanding of service areas (eg technology, HR, business change, commercials, service management, exit management) with proven experience of leading transition content across lean programme team .
  • Transition delivery-Developing approach and requirements for agreeing transition contingency arrangements with incumbent, whilst meeting business needs of attaining value for money and good use of public funds.
  • CommunicationS-Developing and articulating messages/recommendations to senior management where significant complexity and ambiguity exists, and gaining support for recommendations.
  • Communications–Working effectively and sensitively in challenging relationships with suppliers, using influencing skills where commercial levers are not available or appropriate
  • Programme management–Developing/understanding complex programme plans covering range of service areas (eg technology, HR, business change, commercials, service management, exit management), assessing key points/risks and summarising relevant points/’big picture ’.
  • Programme management-Rapidly and effectively responding to the impact of major changes on complex programmes.
  • Programme management/turnaround-Developing pragmatic and action oriented recommendations when de-risking complex inflight programmes where constraints exist.
  • Team working–effective working with large, multi-disciplinary virtual team and stakeholders across different geographic locations and organisations, and liaising regularly at COO and senior management levels.
  • Commercial acumen–rapidly familiarising self with large service based contract and using knowledge in day to day working to drive supplier performance, meet obligations and manage change.
  • Understanding of business process-Ensures business operations have appropriate engagement with project work stream leads to ensure technical delivery requirements are achievable and met.
  • Governance–effective reporting and escalation through the project governance process including risks, issues, dependencies, progress and budgets.
  • Problem solving–act decisively and make bold decisions to identify potential problems and issues proactively and work through them to effective conclusion
  • Stakeholder management–ability to develop and maintain effective working relationships with a range of established professionals and specialists, both internal and external, in fast-paced, highly demanding environment.
  • Big picture–anticipate the impact of developments at national and international levels to pre-empt issues and exploit opportunities.
Nice-to-have skills and experience
  • 1. Recent experience of working in Her Majesty’s Passport Office, or the Home Office, or recent knowledge of HMPO’s business.
  • Use relevant experience to challenge the way things are done and suggest improvements. Seek, encourage and recognise initiative and imaginative ideas from a wide range of people.
  • Personal resilience to succeed in a high pressure delivery environment

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Team player who wants to build consensus and emphasise collaborative working.
  • Transparent and collaborative when making decisions.
  • Can work with colleagues with low technical expertise.
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

70%

Cultural fit

5%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is this role inside or outside IR35? We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis.
2. Is there a current incumbent in this role? Yes. There is currently an incumbent in post.
3. Will you ask us to submit a fixed day rate as part of this application? Yes
4. Will the incumbent be bidding for this opportunity? HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
5. Is the incumbent planning on re-applying for this role or are they leaving post? HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
6. What is the maximum day rate? The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
7. Can you confirm if their is a target rate? Alternatively a maximum budget? The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
8. What is the max Daily Rate for this position? The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
9. Are you able to provide an indication of the day rate budget? The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
10. Is remote-working available? Yes
11. Will the current incumbent also apply for this role via DOS framework. HMPO is unable to advise if the current incumbent will be submitting a bid. The current incumbents supplier may submit a bit should they so wish.
12. What is the planned budget for this role? The maximum day rate has been left blank intentionally, we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.
13. If the current incumbent is in post, why are you publishing this opportunity? Is the incumbent applying? There is an incumbent in post. The current contract is nearing expiry and the role is still required beyond the expiry date. Therefore, there is a need to re-tender for this role. HMPO is unable to advise if the incumbent will be submitting a bid.
14. Hi, will the current incumbent also apply for this role via DOS framework.
Will they not be a preferred candidate for this role? Will all the candidates be treated at par during the evaluation?
HMPO is unable to advise if the incumbent will be submitting a bid. The incumbent may submit a bid should they so wish. The evaluation process will be fair and in line with policy.
15. Please would you advise who will be evaluating the responses at this stage of the process? The Portfolio Director and Senior Project Manager.