HM Land Registry

HM Land Registry Digital & Data Programme Partner

Incomplete applications

18
Incomplete applications
15 SME, 3 large

Completed applications

20
Completed applications
8 SME, 12 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 18 January 2019
Deadline for asking questions Friday 25 January 2019 at 11:59pm GMT
Closing date for applications Friday 1 February 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We are looking for a delivery partner to work with HM Land Registry on the delivery of digital services, technology platforms and a new digital register, as part of HM Land Registry's digital and data programmes.
The supplier will work alongside HMLR's in-house digital teams covering digital service development roles.
Latest start date Monday 1 April 2019
Expected contract length The expected contract length is around 12 months with the potential to a 2yr term.
Location South West England
Organisation the work is for HM Land Registry
Budget range The anticipated budget for the total contract is up to £8,000000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done HM Land Registry's Digital and Data programmes are looking to deliver new, user-focused services for citizens, customers and HM Land Registry caseworkers, required to support a wider business transformation, with the overall aim of simplifying, speeding-up and improving the process of land registration in England and Wales. In addition HMLR are looking to deliver a new digital register and a new common technology platform.

The supplier will work closely and collaboratively with HM Land Registry’s in-house team to enable effective knowledge transfer, ensuring any future services can be maintained by HM Land Registry staff.
Problem to be solved HM Land Registry's Digital and Data programmes will look to resolve the following:
•To digitise and automate new user-facing services.

•To automate and improve HM Land Registry's internal application processing and casework systems and processes.

•To refresh existing technical architecture and build new technical capabilities.

•To build a new digital register to enable future services and create data products

•To enhance the capability of HM Land Registry's in-house digital development teams in order to build and support new digital services.
Who the users are and what they need to do User groups of HM Land Registry's services include:

•Citizens require a better and consistent experience when requesting land information, registering land interests and/or tracking land transactions.

•Solicitors/conveyancers/mortgage lenders must be able to transact using digital services when acting on behalf of buyers and sellers in registering land interests.

•Caseworkers who process land registration applications require more automated, intelligent and consistent casework tools to enable more time to focus on quasi-legal decisions and judgements.

•Other professional/commercial/academic groups with an interest in land information.
Early market engagement
Any work that’s already been done We are currently in the delivery phase.

We have between 15 teams, a mix of in-house and supplier staff, currently delivering new products and services. The supplier must be able to respond quickly to HMLR’s current and future requirements, ensuring any handovers are managed smoothly and are effective. Current teams are at a variety of different phases, some in discovery, some alpha and some in beta

All services will be developed in accordance with the UK Government's Digital Service Standard (https://www.gov.uk/service-manual/service-standard).
Existing team The existing team of approx. 200 people, comprises internal staff, supplier staff and contractors. Led by a programme director, the four workstreams (services, casework, technology, data) are led by a core team of internal leads and coaches .

We are seeking a development partner to complement our agile development capability in all digital team roles including; product, delivery, user research, design, engineering, test and development operations.

The successful supplier will work closely with HMLR and the incumbent supplier to transition over a 3 month period. Additional suppliers may be appointed to support any part of the digital or data programmes
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The majority of HM Land Registry's agile development teams are based in Plymouth, UK and this is where most of the work will take place.

There may a requirement to work at other HMLR locations, including but not limited to Croydon and Gloucester
Working arrangements This will be a 5 day per week (Monday to Friday) commitment and, although there may be some scope for remote working, our focus is to build co-located and integrated teams at our offices in Plymouth.
Detailed working arrangements, including team location, size and make-up, will be contained within each statement of work.

The development partner must follow HM Land Registry's IT and security procedures and policies in relation to access, data and equipment use.
Security clearance HM Land Registry requires all supplier staff to have baseline personnel security standard clearance. There may be a requirement for some of the work to require security clearance checks. This will be detailed in the statement of work.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The standard terms and conditions of a DOS framework agreement call-off contract apply.

Any claim for travel and subsistence will be made in accordance with HM Land Registry's travel and subsistence policy.

T&S will not be paid for travel to the "home" office which will usually be Plymouth and specified in the SOW.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have evidence of working on complex digital transformation programmes with many dependencies and integrations with backend and legacy applications
  • Have evidence of iteratively delivering complex transactional digital services in accordance with agile development project phases from Discovery/Alpha to Live in government
  • Have evidence of effective user research, design and development; and creating digital services that have met the Government Digital Service Standard
  • Have evidence of iteratively delivering internal casework systems
  • Have evidence of iteratively delivering complex user interfaces and tools.
  • Have evidence of creating modern, modular software platforms
  • Evidence of delivering digital services using modern software development technologies and demonstrated understanding of applying appropriate security controls
  • Have evidence of using data to enable the delivery of digital services.
  • Have evidence of creating data products
  • Have evidence of building capability in client departments and leaving a self-sufficient, sustainable internal capability
Nice-to-have skills and experience Experience of working in a Land Registration or property sector environment

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Work History, including experience of the essential and nice to have skills and experience detailed in stage 1 - 15%
  • Approach and methodology, including experience of the essential and nice to have skills and experience detailed in stage 1 - 15%
  • Ability to scale to meet and/or exceed the indicative resource levels - 20%
  • Team structure and resourcing models, including experience of working alongside clients in co-located - integrated teams, together with representative CV’s of key roles - 5%
  • Case studies and references. We will follow up on all references given during evaluation so contact must be clear - 5%
Cultural fit criteria
  • Work as a team Collaborate, establish good working relationships, generate team spirit - 2%
  • Innovate Act on initiative, drive improvements, balance risks - 2%
  • Build capability Encourage learning, share knowledge, address capability gaps, act on feedback - 2%
  • Focus on delivery Focus on goals, set stretching targets, take responsibility for delivery - 2%
  • Cost awareness, forecast and monitor performance, identify and address inefficiency. - 2%
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Note to suppliers In support of this requirement, HM Land Registry would like to provide additional information around the Digital & Data Programmes, the work completed to date and an indication of the planned work in 2019/2020. To receive a copy of this supporting information please e-mail Zoe.Upton@landregistry.gov.uk
2. Would you give an indication of the number of resources you expect the supplier to provide please? You mention up to 200 as a combination of internal and contractors but not the expected split. Approximately fifty at any one time, depending on the number of teams running and the phase they are at.
3. Please would you confirm the name of the incumbent and whether they will be applying for the opportunity? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
4. ‘We have between 15 teams, a mix of in-house and supplier staff, currently delivering new products and services.’ & ‘The successful supplier will work closely with HMLR and the incumbent supplier to transition over a 3-month period.’

• Who is the incumbent?
• How long as the incumbent had this contract?
• Will the incumbent rebid?
HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
5. What are the expected stages timeline for procurement between now and the expected start date of Monday 1 April 2019? Submission of evidence answers – 1st February
Evaluation of Stage 1 suppliers and shortlisting – w/c 4th February
Shortlisted suppliers notified – 11th February
Deadline for supplier responses to Stage 2 – 25th February
Supplier presentations – w/c 4th March
Contract award – w/c 25th March
6. There was an extremely similar procurement listed around a year ago on DOS (https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/5369).
Is this previous contract still ongoing and will this new procurement run in tandem to the previous opportunity?
This is a similar exercise to the previous publication. The previous tender sought a partner to work across a number of programmes under HM Land Registry’s transformation portfolio, but this exercise focuses on the Digital and Data programmes.
It is expected that there may be an element of tandem running in order to ensure a smooth transition from one service provider to another.
7. There was an extremely similar procurement listed around a year ago on DOS (https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/5369).
Is the supplier that won this opportunity able to bid for the newly listed opportunity?
This is a similar exercise to the previous publication. The previous tender sought a partner to work across a number of programmes under HM Land Registry’s transformation portfolio, but this exercise focuses on the Digital and Data programmes.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
8. ‘Expected contract length: The expected contract length is around 12 months with the potential to a 2yr term’ &’ Budget range: The anticipated budget for the total contract is up to £8,000000’
The £8mn covers what duration 24 months or 36 months?
What is the expected spend for the initial 12 months?
What was your annual spend with the incumbent?
It is anticipated that the contract length will be £8million over 12 months. Contract length would be captured as 12 months with the potential to extend for a further 12 months in the event that the £8million has not been consumed.
9. Can you advise as to who the current incumbent supplier is, and whether they are allowed to tender please?
Thanks.
HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
10. Do you have statistics you can share e.g. number of work packages/statement of works in the last 12 months?
• Number of closed/delivered work packages/statement of works
• Number open/outstanding work packages/statement of works
• Number cancelled work packages/statement of works
We have additional detail that can be provided here, including an overview of activity completed to date.
Please e-mail Zoe.Upton@landregistry.gov.uk to request that the details.
11. Resource profile (product, delivery, user research, design, engineering, test and development operations) – Can you give us sight of what the incumbent supplier team has looked like over the last 12 months? We have additional detail that can be provided here.
Please e-mail Zoe.Upton@landregistry.gov.uk to request that the details.
12. Are there any incumbent suppliers and if so is it possible to state who they are? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
13. Could you please confirm if the stated budget of 8 million is for one year or for two years. It is anticipated that the contract length will be £8million over 12 months. Contract length would be captured as 12 months with the potential to extend for a further 12 months in the event that the £8million has not been consumed.
14. Who are the incumbent suppliers delivering digital services at the HM Land Registry? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
15. What is the expected commercial model for the work? Fixed number of resources? Flexible call-off arrangement based around individual statements of work? The model will be in line with the DOS 3 framework agreement. This will be a Call off contract with individual SOW’s created and completed throughout the term of the agreement. The number of resources assigned to each SOW will be agreed according to the deliverables /outcomes required.
16. As the successful bidder is expected to spend 3 months transitioning from the current supplier, can we assume the current supplier is not participating in the procurement process? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
17. Are you able to divulge the name of the incumbent supplier? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
18. Are submissions at this first stage limited to 100 words of text, or are bidders allowed to submit hyperlinks to external materials in the text or separate files of collateral? Responses at this stage are limited to 100 words.
Links should not be included.
19. Can you provide a breakdown of roles across the 200FTEs/15 teams in scope? We have additional detail that can be provided here.
Please e-mail Zoe.Upton@landregistry.gov.uk to request that the details.
20. Is there already a defined scope of project and programmes for 2019, or is it expected that this will be developed and refined as part of the work to be delivered i.e. will the supplier be required to identify opportunities for digital and data-enabled transformation? We have a plan for 2019/20. But as in all agile projects we will change direction based on what we discover over time. The successful supplier will be welcomed to identify opportunities where they exist.
21. Will the successful bidder be expected to take on existing projects and programmes being delivered by the incumbent supplier? No, not take on in full. The supplier will be expected to take on packages of work identified in statements of work that contribute to the delivery of products and services.
22. Can you provide details on the specific projects and programmes already being delivered? We have additional detail that can be provided here. Please e-mail Zoe.Upton@landregistry.gov.uk to request that the details.
23. Can you confirm what is meant by, “Additional suppliers may be appointed to support any part of the digital or data programmes”? Is the intention to procure a sole or multiple suppliers for this work? This opportunity seeks to appoint a single supplier to support the Digital and Data programmes.
It may be that as the programme matures we may seek additional support from specialists.
24. Who is the existing incumbent supplier please? HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.
25. Can you give us sight of your new user-focused digital services road-map? Our road map can be shared with shortlisted suppliers in Stage 2 of the process only.
26. 1. Do you have an existing incumbent supplier who is providing this service at present and if so who is it?

2. Can you provide any guidance around expected rates?
1. HMLR have been working with a number of suppliers delivering services in support of our Transformation portfolio, including Kainos, Deloitte LLP, Methods Business and Digital Technology Limited, Ernst & Young LLP and PA Consulting Service Limited.

2. Suppliers will be asked to provide rates for a number of roles, aligned to SFIA levels. This will be requested as part of Stage 2 of the process.
27. This appears to be procuring contingent labour rather than an outcome, creating a 'framework within a framework'. By lumping all potential future work together into one £8m contract like this you exclude small innovative suppliers that other gov bodies are finding to be great partners for digital transformation. Would you consider re-listing this as a number of different opportunities, one for each outcome you are working on? HMLR have a number of delivery programmes and work with a range of suppliers. The Digital and Data programme is one of several programmes within our transformation portfolio. We intend to let a number of contracts to support delivery and subsequent procurements will follow this tender exercise.
It will not be possible to relist this opportunity as a number of opportunities as the need here is for a strategic partner to support across both programmes at pace. For this procurement SMEs are able to bid directly, form a consortium to bid with a prime, or partner with a prime.
28. The price weighting of 30% is significant. In order to compare suppliers, how will price be evaluated? The supplier will be asked to complete a pricing schedule detailing the proposed team, their day rates and anticipated utilisation. Price is scored based on how close each supplier’s quote is to the cheapest supplier’s quote.
29. There was an extremely similar procurement listed around a year ago on DOS (https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/5369). Is there a reason the winning supplier of that opportunity cannot provide the resource to complete the work needed under this new procurement? This is a similar exercise to the previous publication. The previous tender sought a partner to work across a number of programmes under HM Land Registry’s transformation portfolio, but this exercise focuses on the Digital and Data programmes.
As suppliers listed on the DOS 3 framework all of these suppliers are eligible to bid but we cannot confirm if they are likely to apply as that is their decision.
30. In the evaluation criteria there is a requirement for “Team structure and resourcing models, including experience of working alongside clients in co-located/integrated teams, together with representative CVs of key roles”. Do you require the CVs of the actual resources that we intend to utilise for this work, or does this call for a mock-up of an “ideal candidate’s” CV? This will be a requirement of the Stage 2 supplier response. HM Land Registry will require suppliers to provide CV’s of the actual resources that are likely to deliver services under this partnership.
31. With reference to ‘To automate and improve HM Land Registry's internal application processing and casework systems and processes’ please expand on the ‘internal application processing’, ‘case work systems’ and ‘processes’ currently used and thoughts on the future? HMLR has 2 legacy casework management systems, these were written approx. 15 years ago in Delphi:
• E Services is a list-based management system which holds substantive applications
• Small Team Management controls the routing of work and assignment of people.

We have already begun to design, develop and deploy a digital replacement for these systems. This system is Workflow and is live in all offices managing approx. 45% of our Register Update intake. Workflow a web-based system which is written in Python. This will form part of our new digital Application Processing system which we have begun to develop.
32. Can you give us sight of your tech stack i.e. software development technologies, software development tools, database technologies, contai nerization technologies, cloud vendor technologies and cloud vendor tools? HMLR follows the Government Technology of Practice, predominately developing digital services using open source technology hosted on Public Cloud infrastructure (AWS/Azure) or by exception on-premise where legacy integration is required. Technology currently adopted in our shared technology platform: Java (Spring & Spark), Python (including Flask), React, OpenShift, Docker, Kubernetes, Istio, Puppet, PostGreSQL, AWS EC2/RDS/S3.
33. Please expand on your new common technology platforms requirement? HMLR follows the Government Technology of Practice, predominately developing digital services using open source technology hosted on Public Cloud infrastructure (AWS/Azure) or by exception on-premise where legacy integration is required. Technology currently adopted in our shared technology platform: Java (Spring & Spark), Python (including Flask), React, OpenShift, Docker, Kubernetes, Istio, Puppet, PostGreSQL, AWS EC2/RDS/S3.
34. Will HM Land Registry sponsor security clearance? HM Land Registry requires all supplier staff to have baseline personnel security standard clearance. There may be a requirement for some of the work to require security clearance checks. This will be detailed in the Statement of Work.
35. What are the current data products that HM Land Registry is delivering? In 2013, 21 datasets were identified for publication – each one is referred to as a Data Product. They were prioritised according to ‘value to the market and most useful to support government initiatives’. These priorities are re-evaluated every year. Four of those datasets have since been published, another four have been developed (Lease Data/Application Enquiries/Daylist and Restrictive Covenants) and will be published next financial year alongside at least another five, once fresh priorities have been set.
36. What internal systems do HM Land Registry currently have for casework management?
Will this project replace those systems, or design and deliver new systems?
HMLR has 2 legacy casework management systems, these were written approx. 15 years ago in Delphi:
• E Services is a list-based management system which holds substantive applications
• Small Team Management controls the routing of work and assignment of people.
We have already begun to design, develop and deploy a digital replacement for these systems. This system is Workflow and is live in all offices managing approx. 45% of our Register Update intake. Workflow a web-based system which is written in Python. This will form part of our new digital Application Processing system which we have begun to develop.
37. Recognising the desire to create an integrated, co-located team in Plymouth, is the authority open to selected roles being provided from offshore where feasible? We expect to build integrated teams with our partner. An offshore arrangement would not work for us.
Due to restrictions and controls required around HM Land Registry live data this is not appropriate for this phase.
38. In the essential skills and experience section, can you provide clarity on what is meant by “data products”? In the HMLR 2013 Business Strategy, strategic drivers changed from developing commercial services to releasing wholesale data, known as Data Products to drive economic growth in the UK
Commercial services are still product managed and have remained constant ever since 2013 (i.e. there have been no new services). The first development phase of Data Products consists of the identification, creation and publication of bulk datasets. Under the 2017-2022 HMLR Business Strategy, this has to be completed by April 2021. The second phase will discover how API access can be built into ‘Using HMLR Data in My Business Service Journey’.
39. What are the technology stack (open source, Microsoft, oracle or any other) that are being used for development, frontend, backend and cloud for the multiple projects at the Land Registry? HMLR follows the Government Technology of Practice, predominately developing digital services using open source technology hosted on Public Cloud infrastructure (AWS/Azure) or by exception on-premise where legacy integration is required. Technology currently adopted in our shared technology platform: Java (Spring & Spark), Python (including Flask), React, OpenShift, Docker, Kubernetes, Istio, Puppet, PostGreSQL, AWS EC2/RDS/S3.
40. Are there any large-scale re-platforming projects and programmes currently underway that would be pertinent for bidders to know about? Not at this time.
41. Is it possible to know what the current digital strategy is and what technology choices have been made regarding the project so far? I.e..NET/OpenSource etc. HMLR’s Business Strategy 2017-2022 defines our digital ambitions for the next four years https://www.gov.uk/government/publications/hm-land-registry-business-strategy-2017-to-2022

HMLR follows the Government Technology of Practice, predominately developing digital services using open source technology hosted on Public Cloud infrastructure (AWS/Azure) or by exception on-premise where legacy integration is required. Technology currently adopted in our shared technology platform: Java (Spring & Spark), Python (including Flask), React, OpenShift, Docker, Kubernetes, Istio, Puppet, PostGreSQL, AWS EC2/RDS/S3.