HM Courts and Tribunals Service (HMCTS) Digital Change Programme

HMCTS Reform - Delivery and support of Divorce and Finanical Remedy digital services

Incomplete applications

5
Incomplete applications
3 SME, 2 large

Completed applications

18
Completed applications
7 SME, 11 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 9 January 2019
Deadline for asking questions Wednesday 16 January 2019 at 11:59pm GMT
Closing date for applications Wednesday 23 January 2019 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work To supply a team of suitably skilled resources to complete the remaining design, build, testing and deployment of bespoke Divorce and Financial Remedy software for use of users as set out in this requirement. Suppliers are requested to recommend appropriate approach to benefit project outcomes and ensure successful milestone delivery.
Latest start date Monday 4 March 2019
Expected contract length Two years, managed via statements of work, typically between 90 to 180 days
Location London
Organisation the work is for HM Courts and Tribunals Service (HMCTS) Digital Change Programme
Budget range The focus of the initial nine-months will be on implementing the complete customer journey for Divorce& Financial Remedy, working with current resources from 5 incumbent suppliers, to complete the project in the most efficient way. In parallel the supplier will need to build up a support team which will remain in place after the project finishes.

Please note all T&M rates for a resourceexceeding £750/day will require HMCTS-CFO approval prior to commercial sign off.

Rates will be compared to DigitalMarketplace SFIA-rates, only in exceptional circumstances will levels 6/7 type rates be accepted.
Bidders should be cognizant of the additional governance.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done HMCTS is undergoing an extensive reform transformation enabled by a technology work stream. Civil, Family and Tribunals (CFT) is one of the programmes of work enabling the transformation. Current HMCTS services are typically supported by high-volume, paper based processes. The CFT Programme’s main technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. These digital services are being developed within a coherent architecture which maximises reuse across the services.
Problem to be solved Divorce requires a complete digital service using common functionality and components to support citizen and solicitor applications so that all aspects of the national divorce service are digitalised through to the conclusion of a Divorce

Financial Remedy requires a complete digital service using common functionality and components to support solicitor and to a lesser extent citizen applications so that all aspects of the consented and contested national financial Remedy service are digitalised through to conclusion of the financial settlement order.
Who the users are and what they need to do Divorce users are in the main citizens who account for in excess of 50% of applications made, solicitors making up the rest who apply for a divorce on their clients’ behalf. HMCTS staff, Legal Advisors and on a smaller scale Judiciary need to be able to view, update, where appropriate make decisions and produce divorce orders.

Financial Remedy users are mainly solicitors making around 86% of applications made in consented & contested the remaining 14% being made by unrepresented citizens. HMCTS staff and Judiciary need to be able to view, update, where appropriate make decisions and produce Financial Remedy orders.
Early market engagement Yes please see following link:
https://drive.google.com/open?id=1mPTR7a5zMklljrflMckriKiwgZqweRUK
Any work that’s already been done Divorce commenced April 2016, progressing to launch initial Public Beta with application at end of April 2019. Significant features are being deployed in a phased approach into private beta from mid January 2019. A roadmap has been agreed for remaining delivery consisting of further private and public beta deployment.

Financial Remedy commenced October 2017. In spring 2018 a live pilot was delivered and launched in August 2018, which is being tested with solicitors. Financial Remedy is broken down into consent and contested delivery. Consent aspect advanced and contested commencing its private beta development early 2019.
Existing team The existing team includes 38 resources, currently drawn from multiple suppliers and covers Scrum masters, Business Analysts, Developers, Tech leads and UR/UX resources

We would expect the initial proposed team to be approximately the size of the current team (to include approximately 60% developers).
Current phase Beta

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Implementation work will occur in London within 102 Petty France Offices. Support work should be based in HMCTS Birmingham offices.
Working arrangements The technology programme uses a delivery approach based on scaled agile, aligned to GDS standards. However, this is within a change portfolio operating an overarching Waterfall approach. Statements of Work will be issued to define the outcomes of each project phase. Supplier teams will initially be required to work onsite at the base location 5 days/week. Works performed at a non-Base locations (or the supplier's own premises) and London (outside of the M25), all reasonable travel expenses costs shall be met in accordance with the rates set out in the MoJ travel/subsistence policy and require prior approval from HMCTS.
Security clearance DBS Basic Certificate plus BPSS background check. SC clearance is required for staff identified to support live services. Each team is expected to provide up to 3 SC cleared staff when supporting live services.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Estimated Timeline:
Stage 1 submitted DOS portal 23 January
Stage 1 short list: 01 February
Stage 2 Proposals to be submitted to Buyer 12 February. This deadline is FIXED.
Presentations: 18 - 22 February
Contract Award: 04 March

Standard DOS3-framework T&C will not be amended/altered.

The initial SOW will be T&M but the Buyer will reserve the right in the contract to use alternative payment mechanisms eg Fixed Price or Capped T&M for future SOWs.

Transparent-pricing: Suppliers are expected to provide transparent pricing to enable HMCTS full visibility of charges and costs including overheads and profit-margin in an auditable form.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Providing references, demonstrate where you have planned and delivered Agile Projects within multi-supplier teams, managing cross stream dependencies with extensive common component integration in a microservices architecture, including system integration(4%).
  • Providing references, demonstrate your ability in implementing software using the following development practices and processes; domain-driven design (DDD), Behaviour-driven development (BDD) and Test-driven development (TDD)(2%).
  • Providing references demonstrate you ability to provide and run support teams for live services within a complex programme with multiple dependencies between programme implementation teams and other supplier support teams(4%).
  • Providing references, demonstrate your ability to deliver capability within an existing enterprise governance framework (including pre-existing architecture, engineering practices, CI/CD pipeline and QA approval processes)(2%)
  • Providing references, demonstrate how you will provide a GDS compliant development teams for delivery of a nodeJS/Java 8 digital citzen facing service aligned to remote product enhancement teams(3%).
  • Providing references, demonstrate experience of aligning UX, UR and Content Design activities for efficient delivery of digital services. This should cover a range of user research and interactive design activities(2%).
  • Using references, demonstrate how you will efficiently onboard team to implement pre-defined UX and solution designs and user stories with minimum disruption to delivery(3%).
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Outline your understanding of the context& challenges and provide an overview of your overall approach. Describe solutions to key challenges and present resumes for your proposed team(4%).
  • Further from stage 1; using references, describe how you will onboard team to quickly implement pre-defined UX and solution designs and user stories with minimum disruption to delivery velocity(4%).
  • Explain your proposed delivery model, how this would align with the programme's, including our federated delivery model. Describe key challenges you forsee and how you propose to overcome them(3%).
  • Explain how you would understand the resource requirements and organise and manage your team (including resource replacement and rotation) to deliver against the requirements in the specified project timeline(6%).
  • Describe how you would incorporate existing team members (from varied suppliers) into your delivery team to retain and exploit expertise and knowledge gained from work to date(5%).
  • Provide case studies of relevant previous engagements where you have accomplished this, articulate lessons learnt and avoidable challenges. Identify the relevant team members that worked on the service development(4%).
  • Describe how you will ensure that HMCTS is supplied with high quality and appropriately skilled team specialists, whilst minimising HMCTS's effort in screening the proposed team members(4%).
  • Describe how you would approach providing product enhancement support to existing services including prioritisation of enhancements, bug fixes and technical debt payback. What resources would you recommend? (5%)
  • Propose your approach to ensure that knowledge and skills transfer is conducted during handover of project outputs to the HMCTS BAU team(3%).
  • Describe your experience& approach of managing transition from existing systems ensuring that operational processes continue to operate and ensuring that systems can be decomissioned(4%).
  • Explain the Value Proposition; Value for Money, how your proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration(3%).
Cultural fit criteria
  • Explain how you’ll foster collaboration at all levels of the project and programme delivery between users, team members and management. Give examples of where you have taken this approach. (1%)
  • Explain how you would utilise agile governance forums to unblock and escalate issues while maintaining a no-blame culture. (1%)
  • Provide evidence on how the supplier has worked closely with partner suppliers to provide a comprehensive, successful federated service. (3%)
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

5%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. On questions where HMCTS have asked for multiple references per item with only 100 words, can we attach separate documents? Suppliers can send a single A4 sheet, Arial 10, to the Buyer: mark.stagg@justice.gov.uk Please ensure the email is appropriately sign posted with tender name.
2. The advert mentions HMCTS want suppliers to work with resources from the 5 incumbent suppliers. It also says there is a team of 38 (~60% dev) and HMCTS expect the new team to be of a similar size, implying a wholesale replacement. Please can you clarify? HMCTS are keen to understand how suppliers would approach incorporating some or all of the existing team members in their proposed team, and their plans for knowledge transfer and/or transition to their own staff. Commercial considerations will apply as of course these existing team members will also be contracted for specific periods of time – normally three months forward as a minimum.
3. How successful is the work to date and how satisfied is HMCTS with its current suppliers? HMCTS are satisfied with the delivery of the incumbent consultants on the projects, however HMCTS are looking to move this to a single supplier model as to manage performance of the supplier rather than of resources from a number of suppliers.
4. Please identify how many resources are currently engaged from each of the 5 in situ suppliers? The approximate number of resources (over the last few months) from the incumbent suppliers as follows:
ATOS x5
Kainos x13
Solirius x4
Testing Circle x1
Cap Gemini x4
Agilesphere x1
PA Consulting x2
Agiltime x2
5. Can you confirm that you intend to replace the existing 5 incumbents with a single supplier going forward? Of the existing team, how many of the team are contractors through incumbent suppliers? Going forward, we expect a single supplier to own delivery of the outcome. It will be up to the winning supplier to decide when the existing team will roll off.
6. We are unable to access the early market engagement on Google Drive. Would it be possible to provide this via email? If so, please let us know who to contact. Thank you. If you're unable to access the link, please request a copy from the buyer: mark.stagg@justice.gov.uk
7. Please can you confirm the 5 incumbent suppliers? The incumbent Suppliers providing a rainbow team are;
ATOS; Kainos; Solirius; Testing Circle; Cap Gemini; Agilesphere; PA Consulting and Agiltime.
8. Please can you confirm that you expect the current resources to be available after contract award to allow us to plan knowledge transfer and / or transition? Yes we expect the existing team to continue until the successful supplier of this tender decides to roll them off and replace…