Awarded to People Source Consulting Ltd

Start date: Monday 21 January 2019
Value: £148,590
Company size: SME
Home Office - Border Force

Border Force - User Researcher

13 Incomplete applications

13 SME, 0 large

10 Completed applications

9 SME, 1 large

Important dates

Thursday 22 November 2018
Deadline for asking questions
Monday 26 November 2018 at 11:59pm GMT
Closing date for applications
Thursday 29 November 2018 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
An experienced User Researcher is needed to join our multidisciplinary product team working in Border Force. We build mobile products that support Border Force Officers working on the front line.
Latest start date
Wednesday 2 January 2019
Expected contract length
6 months with option to renew for a further 6 months
Organisation the work is for
Home Office - Border Force
Maximum day rate
£600 per day

About the work

Early market engagement
It is not felt necessary to carry any pre-engagement activity.
Who the specialist will work with
Day to day the specialist will work with a multidisciplinary agile team including delivery manager, technical lead, front-end developer, back-end developer, dev ops, architecture, test engineer, product manager and service manager.
What the specialist will work on
The specialist will help to provide digital products that are intuitive and easy to use. These products will create tangible efficiency savings and reliable sources of data. They must assist to develop a workflow management platform and associated mobile digital products. Working with users, developers, and a product lead to undertand user needs, they will collaboratively design and test the usability of these products.

Work setup

Address where the work will take place
The Specialist will be predominantly based at Home Office premises at Apollo House, Croydon, CR9 2BY, but may be required to attend Marsham Street, London, SW1; and MetroPoint , Croydon; Surrey; or other national locations as necessary for research purposes.
Working arrangements
This is a full time role and when convenient working from home will be permitted.
Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to Border Force/ Home Office Travel and Subsistence Policy.
Security clearance
SC clearance is required. SC will also be required for access to the production system and service data. It is preferred if candidates are SC cleared however the Home Office will sponsor any successful candidates requiring SC clearance.

Additional information

Additional terms and conditions
These roles are deemed to be outside the scope of IR35 of the Intermediaries legislation.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • At least 3 years demonstrable experience of planning, conducting and reporting usability testing on design iterations and sharing feedback with delivery teams to improve products (10%)
  • Contributed evidence at GDS service assessment as part of a multidisciplinary agile team within a government Department - 3%
  • A degree in human-computer interaction, human factors or a related field - 3%
  • Worked with users in a law enforcement environment 5%
  • Used GDS prototype toolkit and the shared style patterns 4%
  • Gathering, communicating and championing user needs to the product team - 4%
  • Undertaking research with users for alpha , beta and live phases of delivery - 15%
  • Identifying different types of users within primary and secondary user groups for internal and public users - 3%
  • Leading with usability testing for accessibility -3%
Nice-to-have skills and experience
  • Front end development skills - 3%
  • A highly developed understanding of government organisations, and how to operate and communicate at the varying levels of management (5%)
  • Will have a background in Technology/Digital (2%

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Ability to work under pressure and prioritise a very varied work schedule - 2%
  • Understanding of working across a broad geographical area and different functional departments with competing priorities - 2%
  • Work closely with colleagues and be transparent and collaborative in all communications - 1%
  • Be respectful and work with integrity and flexibility. - 1%
  • Able to build strong relationships and confidence of senior business stakeholders - 1%
  • Able to build rapport with users and team members, demonstrating keen sense of empathy - 3%
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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