National Crime Agency

Process Improvements

Incomplete applications

Incomplete applications
9 SME, 3 large

Completed applications

Completed applications
6 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 14 November 2018
Deadline for asking questions Friday 16 November 2018 at 11:59pm GMT
Closing date for applications Wednesday 21 November 2018 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Specialist role Business analyst
Summary of the work A supplier is required to analyse and deliver process improvements and standardise the management of a variety of NCA ICT financial processes. Where possible, the supplier will use develop and deploy standard ICT methodology for a multi-vendor environment that will enhance the assurance of its financial transactions:
Latest start date Monday 10 December 2018
Expected contract length 6 months
Location London
Organisation the work is for National Crime Agency
Maximum day rate £450

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with Senior NCA Officers
What the specialist will work on There is a need for a service provision that provides a number of improvements to the NCA’s IT supplier base following their novations in January 2018 to the Agency.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Spring Gardens
SE11 5EN
Working arrangements Occasional travel to sites Bristol / London. Expenses rate to be no more that civil service rates, show as a separate cost line.

Report to Live Services Head of Performance

Liaise with Commercial, finance, suppliers and other key stakeholders in live services as required
Security clearance A minimum SC clearance to be upgraded to SC enhanced, until 31st March 2019.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Review the current processes and deliver improvements to the methodology and RACI that will improve the NCA Financial System (iPOS) approvals for the ICT processes
  • Review and where necessary create a methodology to reduce the volume of accruals received by Accounts Payable for Tech Command.
  • Complete analysis of prime supplier time and materials charges. A report on the analysis will be created for the next four monthly supplier boards.
  • Receive new resource requests analyse against the financial model and provide disparity info to the next four monthly service boards
  • Analysis /create a robust, logical methodology and process to manage variances in supplier charges following changes, decommissioning or contractual uplifts e.g. indexation. For reporting to finance for the ongoing forecast
  • There will be a need for the supplier to raise PO’s and track and chase approvals
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 4
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Can work with clients with low technical expertise
  • Have a no-blame culture and encourage people to learn from their mistakes
Assessment methods
  • Work history
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is SC Clearance a pre-requisite or can it be applied for during the role? Pre req - cannot work at risk otherwise while SC enhanced is processed.
2. SC to be upgraded to SC enhanced. Can the authority please confirm who will be responsible for organizing and sponsoring this upgrade, Authority
3. Could you please confirm whether the role will be inside or outside of IR35? Outside - only 6 months
4. Can the authority confirm if there is a current incumbent There is no Incumbent
5. Would you consider candidates having existing SC clearance or would you consider candidates who don't have SC clearance but eligible to apply for the same? SC clearance or those who will be put through SC clearance prior to start
6. The proposed daily rate seems low from SC Cleared candidates that we have worked with, is there scope for an increase in budget? No, this is adminstrative level roles
7. What is the role title of the position? Service Support Officer
8. What is the time scale regarding feedback, interviews, offers etc ASAP, this is in year funding.
9. Is there a current incumbent in the role No
10. Is the rate quoted to the candidate or inclusive of the charge rate It would be inclusive of the charge rate. It would be the rate the NCA would expect to pay.