Awarded to Twenty Seven Consulting Ltd

Start date: Wednesday 12 December 2018
Value: £31,200
Company size: SME
NHS Digital

Operational Programme Manager for Health Apps and Wearables

14 Incomplete applications

14 SME, 0 large

26 Completed applications

24 SME, 2 large

Important dates

Monday 5 November 2018
Deadline for asking questions
Wednesday 7 November 2018 at 11:59pm GMT
Closing date for applications
Monday 12 November 2018 at 11:59pm GMT


Specialist role
Programme manager
Summary of the work
Working into the Programme Director for Apps and Wearables, the Programme Manager will be responsible for driving the current ‘app assessment’ Beta process to a Live operational service.
Latest start date
Wednesday 12 December 2018
Expected contract length
3 months with the option to extend for a further 3 months.
Yorkshire and the Humber
Organisation the work is for
NHS Digital
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
Internal NHS Digital teams, external suppliers, Public Health England, Regulators (MHRA, NICE, CQC), NHS England and commissioned innovation groups such as Healthy London Partnerships, AHSN’s.
What the specialist will work on
Health App Assessment Operational Capability: This programme will develop current Beta ‘Health App Assessment’ into a national standards framework, building required operational tools, processes and roles to drive and maintain the inclusion of ‘trusted’ digital tools at scale. This will create an efficient and safe mechanism to enable external ‘approved assessors’ to link in with national assessment systems and health and social care themes, while creating a route to support local needs. The programme manager will be responsible for overseeing current Beta Operation, building the required programme team and appropriate governance and programme controls for delivery into a live service.

Work setup

Address where the work will take place
Primary NHS Digital locations include:

Bridgewater Place 8th Floor
Water Lane
LS11 5BZ
Working arrangements
Some travel will be required to London to meet with Programme Sponsors and their teams as well as travel to relevant events and meetings.

Role will be largely onsite in Leeds to enable face to face collaboration with internal teams.
Security clearance
Baseline Personal Security Standard

Additional information

Additional terms and conditions
It is intended that this specialist delivery role is outside the scope of IR35.

Only approved expenses supported by valid receipts in line with NHS Digital Travel policy will be paid.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Over 5 years experience in agile with at least one programme or project involving transition from waterfall to agile 20%
  • Experience of delivering new Target Operating Model including delivery of an operation function/team 20%
  • Experience delivering to budgets of over £10m full end-to-end delivery experience 10%
  • Over 5 years experience of building & managing digital delivery teams 5%
  • Experience in Org Design and Process Mapping methodologies 10%
  • Experience in setting up Governance Frameworks in a regulated environment 5%
Nice-to-have skills and experience
  • Experience of the Health and/or Social care sector preferable
  • Background as a Business Analyst or Business Consultant

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Must be resilient and collaborative and not afraid to challenge the status quo 2%
  • Must have a passion for digital technologies and an innovative approach to work 2%
  • Must enjoy coaching and supporting colleagues to achieve high quality outputs 2%
  • Must be prepared to take ownership for the resolution of issues and constraints. 2%
  • Should be an optimistic individual who will lead by example 2%
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Hi, is there any guidance target day rate?
The Buyer has decided not to publish the day rate to encourage more competitive bids.
2. What is your target day rate?
The Buyer has decided not to publish the day rate to encourage more competitive bids.
3. Is there an incumbent in place and if so will they be applying for this opportunity?
Yes there is an incumbent supplier and it would up to them to decide if they wish to submit a response or not.
4. We have a candidate that is suitable and interested, however the advertised latest start date is Wednesday 12 December 2018, and our candidate has a 2 week pre-scheduled holiday booked over the Christmas period.

Would you allow the candidate to start before the latest start date and allow the 2 week period at Christmas, or would you be able to provide some flexibility regarding the start date?
Due to the demands of the programme, we need the candidate to be available from the start date specified and to be available over the Christmas period.
5. Is there a current incumbent?
6. If there is a current incumbent, can you confirm why this has been advertised, is the person leaving this post?
Advertised as the current contract has reached the end of the permitted term.

It will be up to the incumbent supplier to decide if they wish to submit a response or not.