Ministry of Justice (MoJ) / Her Majesty's Prison & Probation Service (HMPPS)

Digital Categorisation Service

Incomplete applications

14
Incomplete applications
11 SME, 3 large

Completed applications

31
Completed applications
22 SME, 9 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 13 November 2018
Deadline for asking questions Tuesday 20 November 2018 at 11:59pm GMT
Closing date for applications Tuesday 27 November 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We require a capable team for the development and roll-out of a Ministerial-prioritised Digital Categorisation Service to better assist HMPPS Staff in identifying Offenders who pose the greatest threat whilst in custody, and allow Police/Prison staff to better target their activity to prevent, disrupt and disable criminal networks within prisons.
Latest start date Monday 17 December 2018
Expected contract length Initial period 6 months. Potential for extension to allow for further development/support.
Location London
Organisation the work is for Ministry of Justice (MoJ) / Her Majesty's Prison & Probation Service (HMPPS)
Budget range The Justice Secretary recently announced £1m in funding for the development of a digital categorisation solution, which includes funding that has been set aside for work to refine and further develop the risk profile (out of scope).

https://www.gov.uk/government/news/justice-secretary-launches-fresh-crackdown-on-crime-in-prison

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done HMPPS are responsible for ensuring that offenders in custody are held in the most appropriate conditions to maintain the security of the prison estate. To help determine this, a paper-based categorisation process is completed, and in July of this year, the Justice Secretary committed to rolling out a replacement digital solution. HMPPS have developed a prototype digital risk profile to support prison staff in better identifying prisoners who pose the greatest threat in custody, and now require a team to develop an efficient Digital Service ready for Private Beta in January 2018 and for Beta build in March 2018.
Problem to be solved The Justice Secretary has introduced an improvement package to tackle crime within prisons, with part of this focusing on improving the categorisation of offenders. The first focus is to support staff to better identify prisoners who pose the greatest threat in custody. HMPPS have developed a prototype risk profile that assists staff assigning offender categories by evaluating a larger breadth of risk factors. We are now ready to tackle the process element, which is currently paper-based, time consuming and inefficient, and with the help of a Supplier team, develop a digital service that drives efficiency and reduces crime within prisons.
Who the users are and what they need to do As an Offender Manager I need to have access to relevant data to assess all applicable factors so that I can better assign prisoners according to their risk.

As an Offender Manager I need to have access to a system which allows me to complete the categorisation process digitally so that I can efficiently assign prisoners according to their risk.
Early market engagement
Any work that’s already been done HMPPS engaged with a Supplier earlier in the year to conduct a Pilot phase.

https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/5820

The outputs of Pilot include;
- Discovery work to map the current categorisation process and identify the User needs
- A prototype risk profile
- Testing and evaluation of the prototype risk profile

The findings from our Pilot phase will be shared with the chosen Supplier, once Commercials are in place.
Existing team The team will be embedded within an existing team consisting of colleagues from HMPPS Security, MoJ Prison Security Policy, MoJ Digital, and MoJ Data Science, and will report into an MoJ/HMPPS Technical Architect and Senior Product Manager.

A Data Scientist is already in place, and we are currently recruiting for a Data Engineer. They will be responsible for the further work planned to refine the prototype risk profile (out of scope).
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Ministry of Justice
102 Petty France
London
SW1H 9AJ
Working arrangements The Supplier team will be embedded within, and report into, HMPPS Security, Order and Counter Terrorism, MoJ Prison Security Policy and MoJ Digital teams. This project will also regularly involve working with HMPPS operational teams and the MoJ Data Science team.

We require the Supplier team to be based full time at 102 Petty France. There may be some travel to other sites in England and Wales throughout the project.
Security clearance The team must hold BPSS (Baseline Personnel Security Standard) prior to starting work.
Due to the sensitivity and nature of the data, the team must be willing to undertake SC clearance, if required. HMPPS will support clearance application.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable experience, within the last 2 years, of digital delivery using agile methodology and working in line with the GDS Service Standards.
  • Demonstrable experience, within the last 2 years, in developing business processes and workflows (if applicable, within public safety/law enforcement arenas).
  • Demonstrable experience, within the last 2 years, of rapid prototype development and iteration based on ongoing user research.
  • Demonstrable experience, within the last 2 years, delivering high quality content and information architecture design for complex user journeys across multiple touch-points that meet user and business needs.
  • Demonstrable experience, within the last 2 years, of designing and building user interfaces.
  • Demonstrable experience, within the last 2 years, of working with sensitive personal and operational data and material.
Nice-to-have skills and experience
  • Demonstrable experience, within the last 2 years, of leading the coaching, mentoring and up-skilling of clients in agile techniques.
  • Demonstrable experience, within the last 2 years, of where you successfully delivered high impact, visually engaging findings.
  • Demonstrable experience, within the last 2 years, of successfully taking services through GDS Service Assessment.
  • Demonstrable experience, within the last 2 years, of using Gov.Uk Service Design tools.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Proposed Design Solution, supported by examples of recent experience working on digital projects that meet user needs and demonstrate knowledge of GDS Digital Standards.
  • Proposed Approach & Methodology, support by examples of recent experience that demonstrate a solid understanding of Agile core principles, and how these were applied.
  • How the proposed approach meets user needs, supported by examples of recent experience where you've tested design hypotheses through prototyping in Alpha, and iterated these designs to develop user needs.
  • Proposed Project Plan, including team structure that provides justification for each team member, an activity timeline, a plan for GDS assessment including attendance and success criteria, and key deliverables.
  • Explain your proposed approach to identifying and managing risk within this project, supported by examples of recent experience where you have managed risk within similar projects.
Cultural fit criteria
  • Provide an example, within the last 2 years, where you have worked collaboratively in a multi-disciplinary team with other organisations, e.g other government organisations.
  • Provide an example, within the last 2 years, where you were successful in quickly joining a team and understanding user needs, to maintain continuity between existing discovery work and alpha.
  • Provide an example, within the last 2 years, where you have worked with existing systems, including government platforms if applicable, to develop new services.
  • Provide an example, within the last 2 years, where you have successfully integrated agile working into a traditional governance model.
  • Please provide examples of ways of working and cultural values you'd bring to the team.
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Please can you confirm the dates of expected delivery, the opportunity mentions January 2018 Experience of working in the criminal justice system, the police or similar organisations.
2. Please can you confirm the budget that has been allocated to this opportunity? We will not be publishing our budget for this Project at this stage, but are open to further discussions with our Shortlist Suppliers.
3. Do you know if the supplier for the Discovery Phase will be competing for the Alpha Phase work? We do not.
4. What team members do you anticipate for this project? We anticipate a full-time delivery manager and full-stack development team i.e covering front and back-end web applications and data engineering. In addition, part-time support (as and when needed throughout the project) UI/interaction designer, content designer/writer and user researcher. We have a senior product manager and technical architect already in place.
5. *Correct answer for published QA1*
Please can you confirm the dates of expected delivery, the opportunity mentions January 2018
The intention is to have a product ready for private beta in late January 2019 which will run in a selection of prisons. We will continue to iteratively develop the Service during live, operational testing with a view to having a product ready for beta build at the end of March 2019.
6. Demonstrable experience, within the last 2 years, in developing business processes and workflows (if applicable, within public safety/law enforcement arenas). – please can you explain what you mean by "if applicable, within Public safety/law enforcements arenas"? Experience of working in the criminal justice system, the police or similar organisations.
7. What devices will be used to input into the proposed system? Users will mostly access the system through computers. Please provide more detail if this does not answer your question.
8. You have stated that the payment approach is capped time and materials. Is it you intention that work should continue up to the point that the allocated funding is exhausted or are you looking for the supplier to take on delivery risk and guarantee to deliver a defined outcome for a set cost? If it is the later how will this be achieve while maintaining an agile approach to the work? DOS definition 'A capped time&materials approach is time&materials, but there’s a limit on how much you pay for work. If you reach the limit before work is finished, the supplier completes the work at their own cost. If the supplier finishes the work early, you pay them for the time they took to do the work'. This approach is based on collaboration, and involves agreeing deliverables that are detailed enough to remove risk, contingency where required, and appropriate flexibility for aspects with elements of uncertainty. With mutual trust and collaboration, there will be no restrictions on your ability to deliver.
9. We have and are currently working successfully with MoJ on developing software without being based full time at Petty France – would you consider proposals for this work to be done remotely with meetings at Petty France as required? We require the Developers to be based on-site full-time as a minimum, so they can work closely with the Product Manager and Technical Architect, who based in 102PF. Ideally, we'd also like the Delivery Manager to be based on-site as much as possible - at least several days a week, with more availability when required, for example when we first begin the Project. The other roles - User Research, Design, Content - will not be needed on-site full-time, and may be based remotely with regular check-ins and on-site attendance for any required meetings.
10. Would you need someone with working knowledge of the prison service for this? Suppliers are required to meet our skills and experience criteria, but it is not a requirement to have previously worked with the Prison Service, or wider MoJ. Experience in public safety and law enforcement arenas or a strong working knowledge of the Prison Service would be beneficial to a Supplier's application, and responses would be marked accordingly, but it is not mandatory.