Awarded to EntServ UK Ltd part of the DXC Technologies Group

Start date: Tuesday 8 January 2019
Value: £862,648.35
Company size: large
Royal Air Force (RAF)

ACT/04609 Air Performance and Risk Management Information System (PARMIS)

8 Incomplete applications

5 SME, 3 large

12 Completed applications

6 SME, 6 large

Important dates

Monday 24 September 2018
Deadline for asking questions
Monday 1 October 2018 at 11:59pm GMT
Closing date for applications
Monday 8 October 2018 at 11:59pm GMT


Summary of the work
Deliver Air with a Performance and Risk Management tool that can operate, interoperate, interrogate and analyse data from a variety of Defence data sources. It should also be able to expand its capability and can adapt to changes to increase the exploitation of data with future requirements.
Latest start date
Tuesday 1 January 2019
Expected contract length
2 Years
South East England
Organisation the work is for
Royal Air Force (RAF)
Budget range
Budgetary limit of £700K (inc. VAT) for Discovery, Alpha, Beta, Live phases and with an enduring managed service support of £400K (inc. VAT) per annum.

About the work

Why the work is being done
Air’s current Performance and Risk Management tool is legacy and soon to be unsupported. Air requires a replacement capability which will deliver an integrated tool which captures, processes and exploits Performance and Risk Management data from a variety of Defence data sources and across different security levels. The solution is required to capture and present performance and risk management information to enable the RAF’s Board to make informed decisions.
Problem to be solved
Air’s current Performance and Risk Management tool requires a significant amount of manual input, does not integrate with other data sources and does not provide live data representation. The current solution, business processes and future user requirements must be analysed and assessed in detail to inform the agile development and enhancement of the future capability.   
The delivery of the Performance and Risk Management tool must be agile, affordable and able to exploit developing requirements.  It should have a single user-friendly digital interface and incorporate data analytics, data insights and future predictions to transform the Air’s Performance and Risk Management capability.
Who the users are and what they need to do
RAF Whole Force (Regulars, Reserves, Civil Servants and Contractors) users who have a variety of roles (hierarchy) and experience in reporting against Performance and Risk. There will be an initial user base of 1500 users, which is likely to increase following delivery of this solution.

Users, from RAF Station through to Board level, are required to report on Performance and Risk against a multitude of Air objectives, set by Defence policy. Users need to utilise autonomously integrated information from a variety of defence data sources, with a common digital interface, which can inform the RAF Board to make strategic decisions.
Early market engagement
Any work that’s already been done
Existing team
The Product Owner will come from the existing RAF Performance Management Team based at HQ Air Command, RAF High Wycombe. The team, in conjunction with the RAF Applications Capability Delivery team, will lead engagement with the key stakeholders and users, as well as liaise directly with the relevant Defence authorities for policy and technical guidance, to directly enable and support the supplier.
Current phase
Not started

Work setup

Address where the work will take place
RAF High Wycombe and other RAF stations as required (during roll-out).
Working arrangements
The supplier will work to the direction of the Product Owner to inform the policy and programme plan for the development of the product. The supplier is to deliver a solution which complies with all appropriate Defence delivered network and IT equipment and security and policy requirements. The supplier shall provide the necessary resources to support the development of the product, including specialists in the delivery of digital outcomes, user experience and SCRUM product development, its own equipment (where security requirements permit) and is expected to provide the services on such hours/days as required to meet any deadlines.
Security clearance
Capable of or in the process of being Security Check (SC) Cleared

Additional information

Additional terms and conditions
These MOD DEFCONs form part of this Contract: DEFCON 5J (Edn 18/11/16) Unique Identifiers, DEFCON 76 (Edn 12/06) Contractors on site, DEFCON 129J (Edn 18/11/16) Electronic business Delivery Form, DEFCON 516 (Edn 04/12) Equality, DEFCON 520 (Edn 18/11/16) Corrupt gifts and payments of commission, DEFCON 522 (Edn 18/11/16) Payment and Recovery of Sums Due, DEFCON 531 (Edn 11/14) Disclosure of Information, DEFCON 534 (Edn 18/11/16) Subcontracting and Prompt Payment, DEFCON 566 (Edn 07/14) Change of control contractor, DEFCON 642 (Edn 06/14) Progress meetings, DEFCON 658 Edition 10/17 - Cyber.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Recent and demonstrable experience of researching, analysing and implementing user requirements.
  • Recent and demonstrable experience of researching and improving the user experience.
  • Recent and demonstrable experience of researching and improving Performance and Risk Management processes for large organisations.
  • Recent and demonstrable experience of developing and delivering Performance and Risk Management solutions for large organisations.
  • Recent and demonstrable experience in the support, evolution and enhancement of a Performance and Risk Management tool with data analytics and insights.
  • Recent and demonstrable experience in the phased delivery of data analytics which exploits, enhances and evolves.
  • Recent and demonstrable experience of interrogating, evolving and analysing data into an application from a variety of sources (HR, Finance, Safety etc).
  • Recent and demonstrable experience delivering agile services into an organisation with minimal impact to on-going services and outputs.
  • Delivery of development services into an Agile /DevOps organisation. Working within SCRUM/Kanban frameworks within multi-skilled development teams; providing poly skilled individuals capable of contributing to the team beyond development.
  • Demonstrable experience in solutions that are legally and policy compliant with the collection and management of personal and sensitive information and mitigate common risks listed by OWASP.
  • Demonstrable experience of building application services which are hosting environment agnostic, adhere to an organisation’s security requirements and are built in line with an organisation’s applications development guideline.
  • Demonstrable experience of designing a service for users with low digital literacy and with a minimal training requirement.
  • Excellent communications, agile project management skills, senior stakeholder engagement and delivery to tight timelines.
Nice-to-have skills and experience
  • Demonstrable experience of working with large organisations and quickly understanding their policies and wider business practices.
  • Awareness of the Defence JSP 604 and JSP 440 (Defence security requirements) and the Defence Applications Development Guideline.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Evidence against the skills, experience and cultural fit.
  • Provide a plan for the transition of service running and knowledge transfer.
  • Provision of a roadmap with high level milestones to deliver against each phase (Discovery, Alpha, Beta, Live and Retirement).
  • Ensure all risks and dependencies are clearly identified in a timely and informed manner and their potential mitigations.
  • Ensure the RAF retains ownership of all source code, data and database information.
  • Provide CVs and relevant experience of senior developer/developers who could be part of the service.
  • Provide two reference able client-focused case studies where your company have provided the desired service capability.
  • Ability to mobilise the team quickly and approach to service continuity.
  • Provide an exit plan for the transition to an alternative supplier at the end of the contract.
  • How the proposal will optimise costs, and generate savings. Minimising transition costs between the current team and the new supplier.
  • Provide several support options.
Cultural fit criteria
  • Recent proven experience in working with the product owner and product users to derive requirements and enhance user experience.
  • Recent proven experience of an open and collaborative working relationship at levels with excellent communication and co-ordination skills when conducting stand-ups, team meetings, presentation and demonstrations.
  • Has a no-blame culture and encourages people to learn from their mistakes, working as "Whole Force".
  • Suppliers must demonstrate an ability and willingness to be transparent and work collaboratively within a multi-vendor delivery environment.
  • Able to communicate effectively with users, technical architects and solve issues amongst complex integrations.
  • Proven ability to add value to an organisation using innovation, continuous improvement and cost savings.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Question 3 and Question 4 (Recent and demonstrable experience of researching and improving Performance and Risk Management processes for large organisations.), in the 'Essential skills and experience' section appear to be identical.
Please can you confirm this is intentional? Do you wish us to provide two separate examples?
Question 3 and Question 4 are separate questions.
Question 3 asks for experience of researching and improving Performance and Risk Management processes for large organisations and Question 4 asks for experience of developing and delivering.