Awarded to Made Tech Ltd

Start date: Monday 5 November 2018
Value: £42,000
Company size: SME
Hackney Council

A technical discovery phase to identify where to store housing management data and manage migration

5 Incomplete applications

4 SME, 1 large

10 Completed applications

9 SME, 1 large

Important dates

Tuesday 28 August 2018
Deadline for asking questions
Tuesday 4 September 2018 at 11:59pm GMT
Closing date for applications
Tuesday 11 September 2018 at 11:59pm GMT


Summary of the work
A technical discovery phase to identify the optimal master data approach for housing management data
Latest start date
Friday 14 September 2018
Expected contract length
Organisation the work is for
Hackney Council
Budget range
Up to £50,000 excluding VAT and expenses

About the work

Why the work is being done
Hackney has been developing self-service apps and REST APIs to reduce dependency on Universal Housing (UH). However, writing to UH isn’t easy. To replace this legacy system, we need to start to master data outside of UH with a strategy that improves and protects data quality while continuing to support day-to-day business operations. Ideally, we would create a vision and pattern that is easy for any of our teams, suppliers or partners to join. Any recommendations from Discovery are likely to require a procurement justification, so the solution will need to be assessed against the Technology Code of Practice.
Problem to be solved
New digital services are being developed incrementally and the transformation programme to replace UH has reached a point where we need a collaborative approach to how and where we will read and write data in the future (e.g. for repairs). We also want to ensure that we will be able to link and share data across housing, particularly people and properties.

We need a solution that meets the Technology Code of Practice, at an affordable price which can be maintained by the existing Hackney team.
Who the users are and what they need to do
- As a tenant or leaseholder, I need to know the council has a record of my requests
- As a digital developer, I need to easily discover and integrate with single authoritative data sources so that I can build a service that meets user needs
- As a member of staff, I need a single source of the truth that doesn’t create data conflicts or confusion, so I have an accurate, current record of requests and properties
- As an applications manager I need the skills to maintain the database so I can support the needs of the service
Early market engagement
Any work that’s already been done
- HACT has developed a data standard to support housing management.
- We have explored writing data to Dynamics 365 so that residents can use self-service apps
- A number of services have been developed to support self-service, and the code is documented in GitHub
- We are beginning a Discovery phase to understand the user need for our existing Citizen Index
Existing team
1. Individual product teams that have, or are, developing self-service applications
2. The Master Data team - part of Hackney’s Data and Insight team (including LLPG and Citizen Index)
3. Applications Manager for Universal Housing, responsible for maintenance of the new services and databases
Current phase

Work setup

Address where the work will take place
Hackney Service Centre, 1 Hillman Street, E8 1DY
Working arrangements
We would prefer a team onsite for 3 days a week, most weeks in order to engage with ICT colleagues and build broader engagement with the style of working (eg through show and tells).
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of working to the service design manual
  • Have passed a government service standard assessment
  • Have experience designing services for a wide range of digital skills and confidence
  • Ability to support development of REST APIs to Hackney’s standards
  • Experience of developing design patterns that can be reused for other services
  • Agnostic of technology and independent of any existing database suppliers
Nice-to-have skills and experience
Provide opportunities for people seeking ways into work in Hackney (eg through an apprentice working on the project)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Quality of the technical solution
  • Clarity of approach
  • How the approach or solution meets user needs
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Team structure, including skills, experiences and relevance of individuals
  • Experience of the method of working from previous projects
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Take responsibility for their work
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. You have asked for the project to start on the 14 September but the opportunity does not close until 11 September. This leaves only 3 days to review, award, and sign contracts. Can you please confirm if this is an oversight and if so, when you are expecting the work to start?
This is a mistake. We are unable to confirm a start date at this point but anticipate it will be soon after awarding.
2. Dear Buyer, Please confirm that you intend to shortlist and award the contract between 11/09/18 and 14/09/18.
This was a mistake. We will not be shortlisting and awarding the contract between 11/09/18 and 14/09/18.
3. Are you able give an revised estimation of the dates for shortlisting and starting the work?
We hope to complete an initial sift by 14th September and then request for detailed proposals by 21st September. We anticipate the work will need to start very quickly after the contract is awarded, probably towards the end of September/beginning of October.