Her Majesty's Passport Office

Her Majesty's Passport Office - User Researcher

Incomplete applications

9
Incomplete applications
8 SME, 1 large

Completed applications

20
Completed applications
17 SME, 3 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 13 August 2018
Deadline for asking questions Wednesday 15 August 2018 at 11:59pm GMT
Closing date for applications Monday 20 August 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role User researcher
Summary of the work To work in H.M. Passport Office on a number of projects providing enabling products to support transformation. The User Researcher will support a number of multidisciplinary project teams
Latest start date Monday 3 September 2018
Expected contract length 12Months total-Initial 6months-further period up to 6months depending on business need&performance
Location London
Organisation the work is for Her Majesty's Passport Office
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with A multi-disciplinary agile team including delivery manager, technical lead, front-end developer, back-end developer, dev ops, architecture, product manager and service manager.
What the specialist will work on Working with developers, engineers and product leads to understand front-end, system-to-system and API requirements
• Development and analysis of user surveys
• For existing services, gather and review feedback and assess performance
•Conducting usability testing on design iterations in response to feedback
Gathering, communicating and championing user needs to the project team
• Undertaking Discovery research with new user groups
• Leading with usability testing for accessibility

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Based in Westminster with occasional travel to user and stakeholder teams across the UK.
Working arrangements This is a full time role and when convenient working from home will be permitted.
Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to H.M. Passport Office Travel and Subsistence Policy.
Security clearance SC Clearance is required. HM Passport Office will support the clearance process for the successful specialist should they not hold clearance..

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable experience of planning, organising and conducting research with internal government employees, including within secure environments
  • Demonstrable experience of assessing user needs for software services, system-to-system integrations and APIs. Not only experience with User Interface/frontend products and services
  • Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, knows how to make projects succeed
  • Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs
  • Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics
  • Comfortable with ad-hoc research request from other teams and providing support when possible
Nice-to-have skills and experience
  • Experience of the Government Digital Service’s Design Principles and Digital Service Standard and its application to internal products and services
  • SC clearance

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria Experience advocating user-centred design and delivering research in a technology-lead culture
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

65%

Cultural fit

5%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Please can you state the maximum rate and whether the status falls inside or outside IR35? The maximum day rate has been left blank intentionally; we will assess the day rate for suppliers using the evaluation weighting we have disclosed on the requirements.

We expect this engagement to be outside IR35, however status is assessed on a case-by-case basis.
2. Please can you confirm if there is an incumbent in place and if so the name of the company? This is a new role. There is no incumbent in post.