Awarded to max20 Limited

Start date: Monday 6 August 2018
Value: £41,000
Company size: SME
Salford Royal NHS Foundation Trust

GDE – Post Digital Deployment

1 Incomplete application

0 SME, 1 large

2 Completed applications

2 SME, 0 large

Important dates

Published
Friday 13 July 2018
Deadline for asking questions
Friday 20 July 2018 at 11:59pm GMT
Closing date for applications
Friday 27 July 2018 at 11:59pm GMT

Overview

Summary of the work
Maximum of three people required to support the clearing of jobs post technology implementation. Liaising with end users and services to ensure faults and issues are dealt with in a co-ordinated and timely manner in line with the department’s current operating model and key performance indicators.
Latest start date
Monday 6 August 2018
Expected contract length
5 Months
Location
North West England
Organisation the work is for
Salford Royal NHS Foundation Trust
Budget range
Not to exceed £410 per 7.5 hour day (plus Travel & Subsistence where appropriate)

About the work

Why the work is being done
As part of the GDE project Salford has implemented a number of new Digital systems and applications. This has resulted in a spike in service desk and technical services activity.
Problem to be solved
In order to address the short term spike in activity, the GDE programme has committed to supporting the Digital Department in bringing its activity spike under control after new technology implementation. To support this increase in activity 2 Service Desk Agents and 1 Installation Technician are required.
Who the users are and what they need to do
To support the Technical services team and Service desk team to bring back under control its call logs.
Early market engagement
N/A
Any work that’s already been done
Service desk is an operational team managing thousands of call per month. Limited impact on Back Log has been achieved.
Existing team
None
Current phase
Beta

Work setup

Address where the work will take place
Salford Royal NHS Foundation Trust
Stott Lane
Salford
M6 8HD
(requirement to travel to additional Trust and Council sites throughout the Salford area
Working arrangements
On site 5 days per week (7.5 hours per day)
Security clearance
N/A

Additional information

Additional terms and conditions
N/A

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Excellent customer service skills / professional manner
  • • Previous service desk experience including Microsoft and other business applications.
  • • Knowledge/experience of latest IT technologies
  • • Full driving licence, use of own vehicle and appropriate business insurance cover (if required for role)
  • • Travel within the localised area cover (if required for role)
  • • Knowledge of IT Products/Systems
  • • Experience of managing workload and prioritising project tasks
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
3
Proposal criteria
  • • Technical Solution
  • • Value for money
Cultural fit criteria
  • • Manage own workload
  • • Work as part of a team
  • • Knowledge transfer with other team members
  • • Can work with clients with low technical expertise
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Please could you confirm if the £410 rate is for all three resources required to support your programme or if this is per head as a maximum
The budget is not to exceed £410 per 7.5 hour day for the whole team.