Health & Social Care Information Centre (HSCIC) also known as NHS Digital (NHSD)

NHS Digital SUS+ Dev Ops 2

Incomplete applications

5
Incomplete applications
2 SME, 3 large

Completed applications

12
Completed applications
5 SME, 7 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 9 July 2018
Deadline for asking questions Monday 16 July 2018 at 11:59pm GMT
Closing date for applications Monday 23 July 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Provision of a DevOps service to build, deploy and operate a range of services. Services are primarily hosted in UK-based public cloud services and all team members must be UK based. Suppliers will be expected to work as part of multi-supplier team.
Latest start date Monday 15 October 2018
Expected contract length 2 years
Location Yorkshire and the Humber
Organisation the work is for Health & Social Care Information Centre (HSCIC) also known as NHS Digital (NHSD)
Budget range The Call-Off contract will have a maximum value of up to £28m per annum. The target cost for each SOW will be specified following the shortlist stage but is expected to be in the range £500k to £2m.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done To meet business demands a procurement is required for outcome based cross-programme services. NHSD is looking to create a pool of programme agnostic supplier contracts (estimated 6 suppliers) capable of supporting any programmes development activities. This Statement of Work (SOW) will establish a call-off contract through which this SOW will be awarded and used for future allocation of SOW's. This will allow the Supplier to deliver development services pursuant to SOWs agreed under this Call-Off Contract. Services may be delivered across any of the Buyers existing Portfolio of Programmes. SOW's will not be exclusive to any Supplier or Framework.
Problem to be solved Further information will be made available on the Bravo Portal by 10.07.18. The link will be provided via Digital Marketplace. This will comprise of an Information Document, SOW and NHSD's additional Ts& Cs. The Buyer requires development partners to assist the Buyer in the development of quality Digital Outcomes for a portfolio of programmes. Programmes span across a number of areas of the digital health and social care landscape and could include solutions in areas such as national infrastructure projects, patient facing services, data analytic solutions and interoperability solutions. NHSD will not guarantee any future levels of business.
Who the users are and what they need to do The users of the solutions span the health and social care network and may include patients', clinicians, support staff, providers of analytic services and many other end users in the health and social care field. We are creating robust, scalable and reliable digital solutions to meet the needs of these end users.
Early market engagement
Any work that’s already been done The portfolio of programmes will be at various stages of the lifecycle, further information is provided in the Statement of Work. The initial statement of work is in relation to SUS+ (Secondary Uses Service +)which has been developed over several years and presently in live running requiring ongoing support, maintenance and functionality enhancement projects.
Existing team The supplier will be working with the buyer's development team and with other third party suppliers.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Primarily based out of NHS Digital's offices in Leeds, however Supplier may also be required to work in other NHS Digital offices in London and Exeter.
Working arrangements Working with the on-site team as specified in the statement of work. This is required for collaborative working and security reasons. No expenses shall be paid for working at allocated base NHSD location. Expenses will be paid in line with the contract schedule 1G if required to work at a different location.
Security clearance As per security requirements as defined in the Digital Outcomes and specialist Framework Agreement Call-Off Contract with any additional requirements as detailed in the SOW.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Additional terms are outlined in the draft call-off contract which will be made available on the Bravo Portal by Tuesday 10th July 2018.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Must have demonstrable capability in developing large scale data processing and data analytics software programmes
  • Must have demonstrable capability in developing large scale, highly available and resilient infrastructure architecture and technologies
  • Must have demonstrable capability in large scale data processing and analytics software programmes.
  • Must have demonstrable capability in using open source technologies on commodity and cloud-based infrastructure
  • Must have demonstrable capability in using large Multi-terabyte scale / highly complex and sensitive datasets
  • Must have ability to on-board resources rapidly on demand
  • Must have ability to deliver levels of reporting as outlined in schedule 1B of the Call-Off Terms
  • Must have worked as part of a blended team (customer & multi supplier)
  • Must have demonstrable experience in successfully working as part of a multi customer/stakeholder environment.
  • Must have experience of working in an Agile delivery team and be familiar with the associated ceremonies
  • Must have demonstrable capability of using JIRA and Confluence
  • Must have demonstrable capability of using GIT and Jenkins
  • Must have demonstrable development skills in a development language (ideally Python or JavaScript).
  • Must have demonstrable capability of Riak (or other distributed key/value store experience)
  • Must have demonstrable capability of Ansible (or other platform management tool like puppet).
  • Must have demonstrable skills in Big data solutions
  • Must have demonstrable skills in Performance Engineering
  • Must have demonstrable skills in working on distributed Systems
  • Must have demonstrable skills in processing Data Sets including: Processing data, Meta data management/associated tools, Data modelling/lineage, Access controls, Analysis tooling, and open source data Analytics products and services.
  • Must have demonstrable skills in Specific knowledge of the following technologies: AWS, AWS EMT, S3, Apache Ranger, Atlas, Spark, and R,
Nice-to-have skills and experience
  • Demonstrable capability of using Splunk
  • Demonstrable capability of using React
  • Demonstrable capability of using Node.js
  • Demonstrable capability of using Kibana
  • Demonstrable capability of using anonymisation / pseudonymisation algorithms and technology.
  • Demonstrable capability of using large scale infrastructure architecture and technologies
  • Demonstrable capability of using Crown Hosting technologies
  • Demonstrable experience of using Subversion, Team City, Octopus Deploy
  • Demonstrable experience of using Microsoft Dynamics CRM
  • Demonstrable experience of using Microsoft .NET C# (ASP, EF, MVC, WebAPI), Microsoft SQL Server (SQL, TSQ, SSIS, SSAS), Microsoft IIS
  • Demonstrable experience of using AngularJS, Event Store, Grafana / Graphite,  Sensu and RabbitMQ
  • Demonstrable experience of using Oracle Database and PL/SQL
  • Demonstrable capability in disaster recovery and failover mechanisms.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria Please see the instruction document which will be available on Bravo by Tuesday 10.07.18
Cultural fit criteria Please see the instruction document which will be available on Bravo by Tuesday 10.07.18
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is this a DOS2 procurement exercise? If not, which Bravo Portal should we be accessing for further details? I have looked at the NHS Commercial Solutions Bravo Portal and it's not there. Yes this is a DOS2 procurement exercise.

Supporting information can be found on our Bravo portal by following the link https://nhsdigital.bravosolution.co.uk and clicking on 'View our Live Opportunities' and then the project titled 'DDC DevOps Support Services'.

You will need to login to Bravo or register in order to be able to open the information contained in pre_84.

There you will find an Instruction Document, Draft NHSD T&Cs, and Draft SOWs for all three DDC core services.
2. The instruction document mentions 6 SOWs, however there are only 3 examples SOWs. Please can you clarify? The initial SOWs allocated to the call-off contracts are for the three DevOps core services provided by our Digital Design Centre (DDC) – Spine, Secondary User Service (SUS+) and Care Identity Service (CIS). To avoid a dependency on a single supplier for these critical services two identical DevOps SOWs will be allocated to each core service and call-off contract. Hence there are 6 open bids - x 2 for each core service and call-off contract.
3. The response to supplier q&a mentions Saturday the 21st July. Is this correct? No - this should be Friday the 20th July 2018.
4. Please can you clarify whether you require C OR C#? Does NHSD want details for both or just one? And if the question requires both, can we use more than one example? Both and you can use more than one example
5. Please can you clarify whether you require Junit OR NUnit? Does NHSD want details for both or just one? And if the question requires both, can we use more than one example? Both and you can use more than one example
6. Please can you clarify whether you require Linux OR Windows? Do NHSD want details for both or just one? And if the question requires both, can we use more than one example? Both and you can use more than one example
7. Is the subtle distinction of question 1 and 3 intentional? One mentions the development of large scale data processing and the other does not. To clarify question 1 is regarding 'developing' Large data processing and analytics software programmes and question 3 is regarding 'running' Large data processing and analytics software programmes
8. The question relating to using Angular JS, Event Store, Grafana/Graphite, Sensu and Rabbit MQ – Do single example restrictions still apply with questions mentioning multiple technologies? Multiple examples can be used for multiple technologies
9. On the questions regarding Subversion, Team City, Octopus Deploy – Do single example restrictions still apply with questions mentioning multiple technologies - or are we can use three examples? Multiple examples can be used for multiple technologies
10. The budget description states that the budget is “£28m per annum” but the period for the procurement is 2 years. Would you expect this budget to double over the 2 year period? Apologies but this was an error. The maximum value of each of the call-off contracts is £28m over the full two year term.
11. Is the £28m budget spread across all 6 NHS Digital DevOps tenders currently on DOS? The £28m refers to the maximum value of each of the call-off contracts for all six opportunities. It does not reflect the total budget for Digital Development across NHSD.
12. We note that NHS Digital has put out 6 separate DevOps tenders concurrently. Please could you briefly explain the relationship between them (assuming they are related)? They all relate to core DevOps services within our Digital Development Centre (DDC), but are split between our three core services - Spine, SUS+ and CIS. Once the call-off contracts are awarded the winning suppliers will have the opportunity to deliver further digital development work within the DDC and also the other programmes of work across NHSD.
13. Does commodity and cloud-based infrastructure' refer to local data centres using commodity servers AS WELL AS cloud based technology or does it refer to using commodity servers in cloud environments only? Both - local data centres using commodity servers as well as cloud based technology
14. Must have experience of developing and implementing FHIR standards: Does this question refer to developing the standard or developing using the FHIR standards? Developing using the FHIR standards.
15. Q. Must have demonstrable capability in developing large scale, highly available and resilient infrastructure architecture and technologies • As this is a contract for agile software services, can you explain why you are asking for infrastructure expertise? It is an Agile and DevOps Service, new solutions need new, or chages to infrastructure
16. Q. Demonstrable capability in disaster recovery and failover mechanisms • As this is a contract for agile software services, can you explain why you are asking for infrastructure expertise? It is an Agile and DevOps Service, new solutions need new, or chages to infrastructure
17. Q. Demonstrable capability of using large scale infrastructure architecture and technologies - As this is a contract for agile software services, why you are asking for infrastructure expertise? It is an Agile and DevOps Service, new solutions need new, or chages to infrastructure
18. Will NHS D be using their existing server infrastructure or will it require hosting? Existing infrastructure either changed or expanded.
19. Has any capacity planning been performed to identify / confirm adequate server resources? Yes but it is an ongoing process to cater for changes.
20. How many departments are to transform and what is their anticipated user base? Many, the work stack is part of the paperless 2020 programme.
21. Is the methodology prescribed as Agile, waterfall or mix Agile
22. Is there a signed off Requirements Catalogue/ user stories? In some cases it depends on the status of delivery
23. Governance - how will this project be incorporated locally and what department will it report into? The delivery programmes sit within the Digital Delivery Centre governance
24. What is the skill set of the current part time resources and will they continue with the project? By part-time are you referring to the NHSD DDC and other supplier resource that will be in the blended team. They have a selection of the skill and experience listed within the SOWs.
25. Is this only for DevOps services or does it include Application Development, and if so what is the anticipated split? Within the DevOps teams they work on new/enhanced application development and running the services. The majority of the work is application development.
26. In light of your response to "2. The instruction document mentions 6 SOWs, however there are only 3 examples SOWs. Please can you clarify?". Should suppliers therefore apply for both (identical) tenders for SUS+ Dev Ops 2? Or just choose 1? If we just choose 1 presumably all applications will be considered in one grouping? Suppliers interested in delivering a particular DDC service eg Spine - should apply for both Spine 1 and Spine 2.
27. One of the mandatory requirements requested is as follows: Must have demonstrable skills in Specific knowledge of the following technologies: AWS, AWS EMT, S3, Apache Ranger, Atlas, Spark, and R. Do you mean AWS EMR rather than AWS EMT? Yes EMR - Elastic Map Reduce.
28. There appears to be a lot of overlap between all six opportunities advertised for DDC DevOps - is there a summary list that would help us prepare our answers This is available on Bravo. This should be used as a planning aid for potential bidders and the master should be Digital Marketplace.