Devon County Council
Network and telephony platform infrastructure review
5 Incomplete applications
3 SME, 2 large
5 Completed applications
5 SME, 0 large
Important dates
- Published
- Tuesday 26 June 2018
- Deadline for asking questions
- Tuesday 3 July 2018 at 11:59pm GMT
- Closing date for applications
- Tuesday 10 July 2018 at 11:59pm GMT
Overview
- Summary of the work
- Review MPLS network and plan to make reliable and resilient. Review Skype for Business, Datasharp and Netcall 59R telephony platforms and ensure fit for purpose
- Latest start date
- Monday 30 July 2018
- Expected contract length
- Location
- South West England
- Organisation the work is for
- Devon County Council
- Budget range
About the work
- Why the work is being done
- We have some reliability and resiliency issues with both our LAN/WAN and the telephony platforms that run on the network and would like an independent review of the current position and plan to make the network more reliable and resilient. Secondly a review of the telephony platforms we are implementing to ensure they are both designed correctly and fit for purpose
- Problem to be solved
- Lacking assurance of network resilience and telephony design
- Who the users are and what they need to do
- In excess of 4000 users need to consume their ICT service from the Devon County Council network and the roll-out of telephony platforms for staff and customer teams with complex telephony routing requirements suitable for contact centre working
- Early market engagement
- Any work that’s already been done
- A network improvement plan exists and we would like that reviewed as being an appropriate plan. A telephony platform design needs review to ensure it's fit for purpose.
- Existing team
- Devon County Council internal ICT team and potentially external supplier who originally designed the telephony platform
- Current phase
- Live
Work setup
- Address where the work will take place
- Exeter, Devon
- Working arrangements
- Work onsite alongside the internal ICT team to understand the design and issues of the existing network and telephony platforms and subsequently deliver a report that review existing plans and designs and reassures they are correct or recommends appropriate amendments.
- Security clearance
Additional information
- Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
- Essential skills and experience
-
- Demonstrable experience and skills in MPLS network design and Avaya core network switch routing
- Demonstrable experience and skills telephony platform design
- Demonstrable experience and skills in Skype for Business as a telephony platform
- Demonstrable experience and skills in complex call routing for customer service centre environments
- Nice-to-have skills and experience
-
- experience and understanding of a public sector environment
- experience in working with multiple suppliers
How suppliers will be evaluated
- How many suppliers to evaluate
- 3
- Proposal criteria
-
- Approach and methodology
- Technical solution
- Mitigation of risks and issues
- Meeting user needs
- Value for money
- Cultural fit criteria
-
- work as a team with our organisation and its otehr suppliers
- share knowledge and experience
- work with clients with low expertise
- challenge the status quo
- Payment approach
- Fixed price
- Assessment methods
- Written proposal
- Evaluation weighting
-
Technical competence
50%Cultural fit
10%Price
40%
Questions asked by suppliers
- 1. Could we ask how long you expect this work to take and also what sort of budget you have in mind please?
- It is anticipated that the work would take up to 10 days and be within a £10,000 budget.
- 2. Is there is an estimated budget for the work (not listed currently), and are there any expectations around duration or timescales please? We can see a start date listed but nothing else. Many thanks
- I'm unclear whether this overlaps with the first question already answered or is a question around budget for and subsequent work post review? Timescales and budget have been set at up to 10 days and £10,000 for the report. No budget has yet been set for any subsequent work as it's unknown whether any is required.