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HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)

Business Architects Team for the Crime Programme Technology Workstream

5 Incomplete applications

3 SME, 2 large

8 Completed applications

5 SME, 3 large

Important dates

Published
Wednesday 8 August 2018
Deadline for asking questions
Wednesday 15 August 2018 at 11:59pm GMT
Closing date for applications
Wednesday 22 August 2018 at 11:59pm GMT

Overview

Summary of the work
The service will ensure the integrity and consistency of the Crime Service Model solution suite through each stage of the delivery lifecycle, as well maintaining the requirements for digital delivery. It will ensure a consistent design across crime service projects and technology delivery and business process design.
Latest start date
Monday 22 October 2018
Expected contract length
24 Months
Location
London
Organisation the work is for
HM Courts and Tribunal Service (HMCTS) & Crown Prosecution Service (CPS)
Budget range

About the work

Why the work is being done
The service will ensure the integrity and consistency of the Crime Service Model solution suite through each stage of the delivery lifecycle, as well maintaining the requirements for digital delivery. It will ensure a consistent design across crime service projects and technology delivery and business process design.
Problem to be solved
The service should maintain the established requirements for digital-delivery within the Crime-Programme, guiding, informing and assuring scope which confirm to the MVP requirements but recognising the need for future iteration(building this into future features).

It should interpret and refine feature scope for these teams, considering cross-cutting functionality and providing assurance against scope-creep as well as maintaining a mechanism for forecasting and tracking scope delivery against milestones.

The team needs to ensure the integrity and consistency of the Crime-Service-Model solution suite and an end-to-end consistent design across crime-service-projects and technology delivery throughout all transition stages, aligning with external and internal dependencies.
Who the users are and what they need to do
The users of the services and digital solutions include a wide range of stakeholders in the Criminal Justice System, from HMCTS and CPS staff, the judiciary and the defence community to other prosecutors, the Police and numerous other agencies that engage with the courts.
The team of Business Architects are expected to do the high-level process design.
Early market engagement
None
Any work that’s already been done
The Crime Programme is established and has embedded the Common Platform Programme, that has been running for a number of years.

The Common Platform Programme has a well-established methodology, roadmap and programme backlog for which Business Architecture has responsibility. Within service design in the Crime Programme, Business Architecture is working in support of developing an HMCTS-wide Target Operating Model, managed by HMCTS’s core Business Architecture function, applying defined design methodologies. Existing Crime service projects are at varying stages of development ranging from Discovery to live services.
Existing team
2 x Business Architects associated with the Crime Programme, of which:
• one is the Crime Programme Business Architecture Lead (this role has a solid reporting line responsibility to Crime Programme Director and a dotted reporting line responsibility to HMCTS lead for Business Architecture);
1 x Business Architecture Practice Lead associated with Digital delivery (this role is currently vacant);
3 x Business Architects associated with Digital delivery, of which:
• one role is currently vacant
Current phase
Not applicable

Work setup

Address where the work will take place
Primarily Southern House, Wellesley Grove Croydon CR9 1WW, and 102 Petty France, Westminster, London SW1H 9AJ (the "Base locations”, although some visits to other locations and UK Travel may be required).
Working arrangements
The Service is delivered against the GDS Service Manual. Statements-of-Work will be issued to define the outcomes of each project phase,typically spanning six months. The team will initially be required to work onsite at the base location working a five-day week but in the event of days unfulfilled, these can be made up by agreement during the weekend. For works performed at a non-Base location and outside London(outside of the M25), reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy, and will require prior approval from HMCTS
Security clearance
Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date.
For further guidance see: https://www.gov.uk/government/publications/government-baseline-personnel-security-standard

Additional information

Additional terms and conditions
Liability Insurance – minimum level of cover £5,000,000

Professional Indemnity – minimum level of cover £1,000,000

The initial Statement of Work is available upon request. It is recommended that interested parties request this document.

The services must be provided in accordance with the Civil Service conduct and guidance and comply with the provisions of the Official Secrets Act 1911 to 1989.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide two examples that demonstrate your experience of supplying a business architecture service within a complex Agile delivery environment, preferably within a highly regulated or GDS environment. (2%)
  • Provide two examples that demonstrate your experience of supplying a business architecture service into a complex stakeholder environment. (2%)
  • Please demonstrate how you ensure architecture governance structure/artefacts for digital transformation initiatives. (2%)
  • Please demonstrate your experience of defining business processes, transition states and capabilities required to deliver the target operating model. (2%)
  • Provide two examples that demonstrate your experience of providing leadership in business architecture service. (2%)
  • Provide two examples that demonstrate your experience of defining various levels of business process. (2%)
  • Provide two examples that demonstrate your experience of target operating model definition. (2%)
  • Please demonstrate your experience of supporting a business product owned in transforming a vision into a live service. (2%)
  • Provide two examples that demonstrate your experience of supporting the business needs in prioritising the development pipeline across multiple development teams. (2%)
  • Provide two examples that demonstrate your experience of supporting Programme Management in developing and maintaining the programme roadmap based on transition states and supporting the alignment to benefits. (2%)
Nice-to-have skills and experience
  • de two examples that demonstrate your experience of broad business transformation initiatives. (1%)
  • Provide two examples that demonstrate your experience of iterative architectural development. (1%)
  • Demonstrate your experience of continuous delivery. (1%)
  • Demonstrate your understanding of microservices and how they can be orchestrated to meet business process needs. (1%)
  • Demonstrate your experience of working effectively and flexibly with other architecture domains to develop pragmatic solutions to specific design challenges. (1%)
  • Demonstrate your experience of assisting a delivery team with story shaping and kick off and provide quality measures and business metrics for the delivery. (1%)
  • Demonstrate where you had to quickly understand the domain and the different users of the system, the external qualities they need and identify what transformation is required to support them(1%)
  • Provide two examples that demonstrate your knowledge of process automation and where automation helps most. (1%)
  • Provide two examples that demonstrate your knowledge of testing and quality assurance. (1%)
  • Provide two examples that demonstrate your ability to collaborate successfully with development teams. (1%)

How suppliers will be evaluated

How many suppliers to evaluate
5
Proposal criteria
  • Explain your overall business architecture approach, delivery methodology and key artefacts, providing examples as to how these would complement the requirements of the HMCTS Crime Programme. (4%)
  • Please provide named individuals and CV’s to meet the initial requirements. (7%)
  • Provide three referenceable client-focussed case studies where you have provided the desired service capability. (5%)
  • Describe how will you ensure the Programme is supplied with high-quality, flexible and appropriately- skilled business architects, utilising graduate resources, minimising the impact to the programme of changes in resource(4%)
  • Confirm your recruitment approach and balance between permanent and contractor resources within your organisation that will be available to us. (4%)
  • Describe how you will measure, manage and report on the quality of business architecture team to ensure continuous improvement and how you will address any identified performance issues. (3%)
  • Please confirm how your proposal will optimise costs, generate savings and provide the best value for money to HMCTS. Please demonstrate how discounts may be linked to volume and duration(3%)
Cultural fit criteria
  • Explain your approach for working with rainbow teams, from multiple vendors, across multiple projects at different locations. (4%)
  • Demonstrate how you would ensure collaboration at all levels of project delivery; users, developers, management. (3%)
  • Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes; provide examples. (3%)
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

1. Could you provide a link to the initial SoW?
The draft initial Statement of Work can be obtained by contacting mark.stagg@justice.gov.uk
2. Can you please confirm if there is an incumbent and if so if they are set up on DOS and will be applying for this opportunity?
There is an incumbent and we are not able to confirm (or deny) if they will be bidding.
3. Is there an incumbent supplier for the roles you have listed and if so how long have they been engaged for?
Please see response to Question 2 above. The current contract commenced on 03 January 2017.
4. Please could you indicate the team size required for the engagement for the duration of the contract.
We have assessed that the team size will require six resources, but this may increase or decrease due to demand over the term of the proposed contract.
5. Can you confirm that the 2 vacancies listed are not to be filled as part of the delivery of the outcome?
All resource requirements will need to be fulfilled as part of the delivery of the outcome.
6. Can you advise of the approximate number of Business Architects you are likely to need in the delivery of this service?
Please see response to Question 4 above.
7. Hi, could you advise of the process for suppliers to source the "the initial Statement of Work" recommended in the additional terms section.
Please see response to Question 1 above.
8. Can you please confirm if there is an incumbent?
Please see response to Question 2 above.
9. Buyer Question
Please note that we expect to let a call off contract that incorporates all three pricing options (t&m, capped and fixed cost) to permit the maximum flexibility to deliver cost effective services.
10. Can you give us an indication of budget across the two years?
We can confirm that our budget has been derived from the current delivery resource profile of this service, which is 6 resources, based on a competitive market rate£. The profile of the team is stated in the Requirements under ‘Existing Team’.
Moving to the next cycle of service requirements and the delivery outcomes, the resources profile may alter as will the grades at which they operate as the service team.
11. Please can you advise the timetable for the subsequent phases of the procurement in order that we can prepare our resources appropriately?
The subsequent phases are planned as follows:

06/07 September – Notify suppliers of the outcome of R1 and invite written submissions from short listed suppliers for R2.

19/20 September PM – Planned presentations
12. Do you expect that the supplier team will be purely business architects, or business architects plus supporting roles (e.g. business analysts, process analysts)?
For the initial engagement, we expect a Business Architecture service to work alongside our existing Business Analysis and Subject Manager Experts (SME).
13. With respect to Nice to Have Criteria 3 (Demonstrate your experience of continuous delivery) – please can you clarify what the focus of this response should be? i.e. is it Continuous Delivery in a CI/CD development lifecycle, or continuous delivery and development of architecture artefacts that support development teams?
Please focus your response on continuous delivery and development of architecture artefacts to support definition of scope, requirements and designs with greater quality and reduced risk for development teams