Highways England Company Limited

Highways England Pavement Management System (HAPMS) Maintenance and Support Contract

Incomplete applications

2
Incomplete applications
0 SME, 2 large

Completed application

1
Completed application
0 SME, 1 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Wednesday 4 April 2018
Deadline for asking questions Wednesday 11 April 2018 at 11:59pm GMT
Closing date for applications Wednesday 18 April 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work This opportunity is to provide ongoing Application Maintenance and Support Services provisions for the Highways England's Pavement Management System (HAPMS) for a period of up to 2 years.
Latest start date Monday 30 April 2018
Expected contract length Up to 2 years
Location No specific location, eg they can work remotely
Organisation the work is for Highways England Company Limited
Budget range Highways England anticipates the total cost for service transition, service management, delivery management and digital commercial capability to be in the following range for 12 months (April 2018 to April 2019) £300,000 - £450,000. This is based upon benchmarked costs from existing suppliers providing similar levels of technical resources at SFIA levels 4 & 5.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done This HAPMS support and maintenance contract is to continue to support a key system that currently holds all definitive data for Highways England pavement assets, its network definition, inventory and condition data until the implementation of the Integrated Asset Management Information System (IAMIS). This is for a period of up to 2 years.
Problem to be solved Highways England requires support of their Pavement Management solution. The service provider will need to support both the current HAPMS environment and assist in the transition to any new solution. Pavement Management is a key area of the business and requires significant civil engineering knowledge as well as IT centric abilities to maintain the existing and future solutions.
This contract requires support of the existing legacy system that resides in out of support Windows 2003 environment. The service will also need to provide a helpdesk and provide advice on the use of the system to deliver engineering outcomes.
Who the users are and what they need to do Users of the system are Highways England staff and related supply chain and they are required to maintain Highways England’s pavement data as well as interrogating the system to determine suitable pavement renewals works.
Early market engagement Not Applicable
Any work that’s already been done Not Applicable
Existing team Support to the existing HAPMS system is provided by Leidos as part of a wider team including Atos, Pitney Bowes, and TRL.
Current phase Not applicable

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The service is to be delivered remotely however occasional meetings at Highways England or supply chain offices located within England will be required.
Working arrangements Working closely with the software supplier, hosting provider, and Highways England both on site and off site
Weekly update and review meetings will also be held via tel conference call or Skype
The supplier is expected to stand up a team made up of the specialist skills required to deliver this service to Highways England.
Security clearance In line with standard Highways England security checks.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Highways England will use the standard DOS2 contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Have suitable Technical knowledge of Pavement Management systems and associated applications needed to manage the service.
  • Provide staff with suitable ICT and civil engineering experience to provide advice and training on the use of HAPMS to achieve engineering outcomes.
  • Support the HAPMS product and ensure its ongoing availability at 99.5%, within an ITIL V3 aligned service model
  • Close working relationship with hosting suppliers and working in a multi-supplier model.
  • Close working relationship with Highways England, and experience of collaborative working with customers across a range of projects and services
  • Have demonstrable experience of managing a Pavement Management Solution in a live operating environment for a Large Organisation and its 3rd Parties.
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical Solution to support the system
  • Approach and methodology
  • How the approach meets Highways England needs
  • Key staff experience and experience of working on similar contracts
  • Ongoing support to an out of support product set
  • Availability and business recovery
Cultural fit criteria
  • Adhere to defined HE policies and procedures
  • Work as part of a wider team including both technical and non-technical team members.
  • Support Collaborative working ethos
Payment approach Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
Evaluation weighting

Technical competence

65%

Cultural fit

10%

Price

25%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Can you please confirm the specific roles and size of team you require? It is up to the supplier to determine what resources they will need to deliver the service. The helpdesk element will be required to be continuously operational during office hours (08.30 to 17.00) and the supplier should allow for sufficient staff for this requirement to be met.
2. The essential criteria include having knowledge and experience with Pavement Management Solutions. Is experience with other types of asset management system (e.g. railway assets) considered acceptable and equivalent? Experience of supporting management systems for non-pavement assets (e.g. rail) has some relevance but the essential requirements stipulate knowledge of pavement engineering applications (i.e. using existing and new applications for storing and analysing data associated with road pavements, particularly those road networks similar to that operated by Highways England and its service providers). It is expected that the successful supplier already has staff with suitable experience with pavement management systems and pavement engineering to be able to successfully provide the engineering outcomes required in supporting the use of the existing system.
3. Please could you provide further detail on both the HAPMS system, and the Integrated Asset Management Information System (IAMIS), such as vendor and product names, and details of any integrated systems. HAPMS is currently based upon an outdated version of the Pitney Bowes Confirm product. HAPMS is integrated with the Software for the Whole-life Economic Evaluation of Pavements (SWEEP) solution, a bespoke Highways England software solution. IAM IS is based upon the AssetWise product from Bentley. A similar bespoke solution to SWEEP will also be integrated with this product as part of the future pavement module roll out.