Awarded to M4 Digital Group Ltd

Start date: Monday 30 April 2018
Value: £161,460
Company size: SME
Government Digital Service, part of Cabinet Office

WP1566: GCF Exit Support Project copy

4 Incomplete applications

4 SME, 0 large

2 Completed applications

2 SME, 0 large

Important dates

Friday 23 March 2018
Deadline for asking questions
Friday 30 March 2018 at 11:59pm GMT
Closing date for applications
Friday 6 April 2018 at 11:59pm GMT


Specialist role
Technical Architect
Summary of the work
The work requires PSN customers to migrate from Government Commercial Frameworks by March 2019 and on-board to a new PSN DNS service. Customers that need to a new transitional email service will also be migrated, and ensuring PSN customers on other connected government networks can still reach each another’s services.
Latest start date
Monday 30 April 2018
Expected contract length
12 months
Organisation the work is for
Government Digital Service, part of Cabinet Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
Working individually or with GDS Operations Team and directly with suppliers (Project Manager and technical staff). The working pattern will be Monday to Friday, normal business hours.

This role is out of scope of IR35.
What the specialist will work on
Create a standard PSN customer/DNS domain master data set which provides the basis of migration of both DNS and Email. This master data set must be handed to the new DNS provider.

Deliver a PSN DNS data set that is free of errors, providing a single DNS view for all PSN customers, and separate single DNS view for the internet that enables PSN customers and internet-connected organisations to continue to reach the PSN services with minimum disruption to their business activities. Work with the legacy service provider to implement all possible changes on the legacy service prior to migration.

Work setup

Address where the work will take place
Government Digital Service, The White Chapel Building, 10 Whitechapel High Street, London, E1 8QS
Working arrangements
The working pattern will be Monday to Friday, normal business hours.
Security clearance
Existing SC Security Clearance Preferred

Additional information

Additional terms and conditions
All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Must have experience of delivering technical reviews to deliver the creatation of a standard customer/DNS domain master data-set which provides the basis of migration of both DNS and Email.
  • Must have (3+) experience of providing Programme and Project Management tools and techniques in delivering a technical migration and on-boarding projects or programmes.
  • Must have experiance of managing/checking of a large DNS data-sets that is free of errors and migrating data to new suppliers.
  • Must have experience of working with the legacy service provider to implement all possible changes on the legacy service prior to migration of the DNS data-set.
  • Must have experience of delivering a specification which will support Crown Commercial Service in the procurement of a transitional email service to key government organisations who need to use it.
  • Must mave experiance in defining DNS and email customer on-boarding process that will deliver maximum customer adoption.
  • Must have experiance in providing support to all parties during a DNS migration.
Nice-to-have skills and experience
  • Experience of exiting ICT services and onboarding of new services.
  • Must have worked and understand working in an AGILE way and environment.
  • At least 2 years Experience of managing Suppliers within an environment of frequent change.

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Share knowledge and experience and work well with others
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Challenge the status quo
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. I understand security clearance is preferred, but will the buyer be willing to support the SC clearance process?
Yes, we will support the SC clearance, but the charge will be met by the Supplier.