Awarded to Keystream Group Limited

Start date: Tuesday 27 February 2018
Value: £100,000
Company size: SME
NHS NEL Commissioning Support Unit

South London GP IT Refresh

6 Incomplete applications

4 SME, 2 large

6 Completed applications

5 SME, 1 large

Important dates

Tuesday 6 February 2018
Deadline for asking questions
Tuesday 13 February 2018 at 11:59pm GMT
Closing date for applications
Tuesday 20 February 2018 at 11:59pm GMT


Summary of the work
The 2017/18 GP IT Refresh Programme will include Project/Programme Management and Engineering for the implementation of deliverables defined by the GP IT Capital programme which include:

• Desktop PC (500 PCs)
• Desktop Scanners (100)
• Network Switches (25)
• Servers (20)
• UPS (14)
• Firewall refresh/implementation (50)
Latest start date
Monday 26 February 2018
Expected contract length
4 months
Organisation the work is for
NHS NEL Commissioning Support Unit
Budget range
£100,000 to £120,000

About the work

Why the work is being done
An exciting opportunity for a supplier to support the delivery of hardware refresh schemes implementation associated with GPIT Capital Programme for 2017-18.
Problem to be solved
Delivery of GP IT capital refresh programmes approved by NHS England in December 2017.
Who the users are and what they need to do
Services are provided to General Practice across South London. There is a requirement to deliver this programme with minimal disruption to clinical services with minimal reliance on ‘out of hours’ work
Early market engagement
None to Date
Any work that’s already been done
Outline Business Cases submitted to NHS England and approval given. Identification of assets to be replaced as part of the programme
Existing team
The successful supplier will need to engage with the:

Senior Management team of ICT with NELCSU
Transformation Team (NEL 2020)
Contracts & Resourcing team with ICT
Procurement team with ICT
PMO (London)
Technical Service Operations Team
Technical Services Support Team
ICT Service Desk
Current phase

Work setup

Address where the work will take place
NEL has a number of sites in which the supplier can work including 1 Lower Marsh, Waterloo which is the preferred site for this programme
Working arrangements
Whilst this opportunity is being offered as a managed service, it forms part of our ICT Service Improvement Programme and therefore it is vital that the successful supplier's staff work closely on site with individual teams mentioned. This will include face to face meetings. There is an expectation for the supplier to be onsite at least 3 days a week. All expenses must be within the financial envelope.
Security clearance
No security clearance required.

Additional information

Additional terms and conditions
Standard Contract under this Framework will be used

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have demonstrable Project Management experience
  • Ability to demonstrate the analytical & technical skills to achieve the outputs of this programme
  • Experience working with suppliers
  • Experience of working in the commercial environment with ICT
  • Prince 2 Practitioner
  • Experience in delivering multiple ICT projects concurrently
  • Experienced at compiling realistic large project and/or programme plans and delivering to target
  • Experience of managing and motivating teams
  • Communication & Presentation Skills
  • Detailed Reporting Skills
  • Ability to lead and manage projects, displaying initiative and an innovative approach where necessary
  • Excellent relationship management skills and experience of liaison with senior managers and clients
  • Ability to understand the strategic overview whilst giving due attention to detail
  • Ability to identify opportunities, analyse options and develop creative solutions
  • Ability to work in a fast pace and evolving environment
  • CCNA (Cisco Certified Network Associate)
Nice-to-have skills and experience
  • Experience of working in the ICT commercial environment within the NHS
  • PMP Certification
  • Degree Educated in a Technical subject
  • ISEB International Diploma in Business Analysis
  • 2 years working within the NHS

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • Team structure
  • Value for money
Cultural fit criteria
  • Are able to demonstrate they have a history of working with NHS organisations including Service Providers i.e. CSU's
  • Ability and willingness to align with the current programme approach
  • Need to demonstrate a flexible, positive and transparent approach
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Will you pay expenses from main Waterloo address to GP sites in the vicinity?
No. All expenses incurred should form part of the managed service.
2. Has there been or is there an incumbent supplier delivering GP IT refresh for South London?
The work forms a requirement to deploy equipment as part of NHS England's 2017/18 Capital Programme. No suppliers have yet been engaged to deliver this work. A variety of suppliers have been engaged in delivering previous years' requirements in this locality
3. How many sites will the team be deployed to within South London?
The programme has the potential to cover 330 GP Practice Sites across 9 CCGs in South London. Part of the project's requirements is to define exactly which sites will receive new equipment (project scope) from existing asset information.
4. Will the hardware be delivered ahead of the engineer's visit or will that form part of the work too
In the main, equipment will be delivered to the site where it will be installed. There may be a requirement to take equipment from a Forward Stock Location within South London. NELCSU may provide transport where this is the case.