Start date: Thursday 15 March 2018
Value: £25,700
Company size: SME
Hackney Council and health partners

A discovery phase for the creation of a directory of services

10 Incomplete applications

8 SME, 2 large

15 Completed applications

15 SME, 0 large

Important dates

Sunday 21 January 2018
Deadline for asking questions
Friday 26 January 2018 at 11:59pm GMT
Closing date for applications
Sunday 4 February 2018 at 11:59pm GMT


Summary of the work
A discovery phase for the creation of a directory of services, which can be largely automatically updated.
Latest start date
Monday 12 February 2018
Expected contract length
2 months
Organisation the work is for
Hackney Council and health partners
Budget range
£25,000 - £30,000 excluding VAT

About the work

Why the work is being done
Hackney Council and its health and voluntary sector partners have various needs and obligations to maintain directories of services. This is currently done manually reducing the value of the directories and fragmenting the experience for users. We want to understand the scope for a single directory of service which relies predominantly on automatic updates.
Problem to be solved
The council has statutory obligations, such as the need to maintain a Local Offer for families with a child who has special educational needs or disabilities and the need to maintain a directory of care services for adults. In addition, it provides signposting for people in housing need. Recent work to support people with mental health highlighted the value of a directory of services. Most of these are manually updated, infrequently, and often signpost to similar community groups and local services.
Who the users are and what they need to do
As a service user, I need access to a directory of local services that might be of benefit so that I can access additional help

As a service provider, I need to provide a directory of local services and groups so that service users can benefit from non statutory services.

As a service provider I want it to be easy to ensure my details are correct and up to date so that local people can access my service

As a third party developer, I need easily to connect to local services so that I can add value to local services.
Early market engagement
Any work that’s already been done
The council provides - a directory of local services, whilst the GP Confederation has developed an app to support people with mental health needs, which requires a directory of local services.
Existing team
There is no in-house team dedicated to this project - however, it will be facilitated by a part time project manager.
Current phase

Work setup

Address where the work will take place
Hackney Council offices in Mare Street, E8
Working arrangements
We would expect the supplier to be onsite for sprint planning and show & tells and to visit the GP Confederation and other locations where required for the user research
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Provide a multi-disciplinary team, including user research, service design and front-end developer
  • Adopt user-centred design and Agile approaches, consistent with the govenrment’s service design manual
  • Have experience of designing a directory that consumes third party APIs and provides API endpoints
  • Be agnostic of any particular software, enabling us to consider a range of options to meet user needs
  • Share their work freely and openly with the Council and the wider community
Nice-to-have skills and experience
  • Be able to meet the Local Government Digital Service Standard
  • Experience of a similar project

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Understanding of user needs from the service
  • Clarity of the approach
  • Experience from an analogous project
  • Team structure, including skills, experiences and relevance of individuals
  • Identification of risks and plan to mitigate them
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with team members and the wider service
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What would you expect the output of this programme to be? (final deliverables)
- list of categories of data that would feed the directory, and sources for these data
- initial assessment of the technical feasibility of linking to these sources
- identification of data that might be manually inputted and initial technical assessment of how this would be supported
- high-level identification of the types of data cleansing / matching required
- identification of the APIs and documentation that would be required to support third party developers
- identification of the team and budget required to take the work to the next phase
2. As part of the discovery phase – would you expect to take part in research? e.g., Service providers, third-party developers end-users
We have three types of users envisaged for primary research in Discovery: service users, small voluntary organisations and third party developers.

We also expect Discovery to involve secondary research of data providers and standard (eg Google, OpenActive etc)
3. Would the supplier be responsible for recruiting users to participate in primary research or would the Council facilitate this?
We would expect to identify the users to participate in the research.