This opportunity is closed for applications

The deadline was Friday 2 February 2018
Department for Work and Pensions

DWP Leeds User Research Recruitment Services

3 Incomplete applications

3 SME, 0 large

3 Completed applications

3 SME, 0 large

Important dates

Friday 19 January 2018
Deadline for asking questions
Friday 26 January 2018 at 11:59pm GMT
Closing date for applications
Friday 2 February 2018 at 11:59pm GMT


Summary of the work
Department for Work and Pensions Digital requires participant recruitment for regular user research activities. Participants will take part in research for a number of projects delivering a wide range of services and will therefore need to be representative of the users of such services.
Yorkshire and the Humber
Research dates
April 2018 - March 2019
Organisation the work is for
Department for Work and Pensions
Budget range

About the work

Early market engagement

About the research

Description of your participants
The recruitment brief will vary by project but may include:

-- In receipt of a DWP benefit or tax credits
-- Usage of assistive technologies to access digital services
-- Requirements for non-digital support to access digital services
-- Digital usage or experience
-- Cognitive and/or learning disabilities
-- Mental health conditions
-- Motor skills impairments
-- Visual impairments
-- Auditory disabilities
-- Household income levels
-- A mix of gender, age and educational attainment

Users of our services may include vulnerable users so should be recruited ethically and sensitivity. Participants should have a good understanding of the service they are being recruited to test, what it will entail, how their data will be handled, and possible requirements around non-disclosure, this information will be provided by each project.
Assisted digital and accessibility requirements
Participants with assisted digital or access needs will need to be included in the research as decribed by the project brief.
Research plan
Research location
Most of the research activities will take place in a user research lab. The lab in Yorkshire, which is to be defined by another contract, will be fully accessible for those with physical and/or mental heath conditions or long term health conditions.
Access restrictions at location
There should be no access restrictions at the research location.
Number of research rounds
Approximately 20 rounds over the course of the year.
Number of participants per round
Minimum of 5 participants per round. Spare participants will not be required.

There may occasionally be a need to engage with individual participants outside of a full round of research (for example, to speak with hard to reach individuals who are not able to participate in a scheduled day of lab-based interviews).
How often research will happen
Approximately 2 rounds a month. We will provide two weeks notice ahead of research.
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience recruiting participants with low digital literacy or confidence using non-digitial methods.
  • Experience recruiting participants with specific accessibility needs or requirements.
  • Experience recruiting people with a range of socioeconomic status, educational attainment and household make up.
  • Experience of recruiting people for research ethically and sensitively.
  • Have the ability to work to short deadlines
  • Experience recruiting participants who are in receipt of DWP benefits or tax credits.
Nice-to-have skills and experience
Provide 24 hour contact / support.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Your proposed approach and methodology to meet the Department's requirements.
  • Expertise in relation to maintaining delivery focus and accountability. How will this expertise be applied to benefit DWP?
  • Your approach to risk management
Assessment methods
Written proposal
Evaluation weighting

Technical competence






Questions asked by suppliers

1. Any specific reason why this is a necessary criteria : 'Experience recruiting participants who are in receipt of DWP benefits or tax credits'. Does this mean you will only work with suppliers that have supplied to DWP before and not any new suppliers?
The reason we have that in the requirements is that recruiters need to be particularly sensitive when recruiting for people who claim benefits, and claimants can be challenging to recruit for research.

The DWP is open to working with suppliers we haven’t worked with before, but we will need reassurance that suppliers are able to recruit difficult groups and have considered their approach to recruit people who claim specific benefits.