Department for Work and Pensions

DWP Leeds User Research Recruitment Services

Incomplete applications

3
Incomplete applications
3 SME, 0 large

Completed applications

3
Completed applications
3 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 19 January 2018
Deadline for asking questions Friday 26 January 2018 at 11:59pm GMT
Closing date for applications Friday 2 February 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Department for Work and Pensions Digital requires participant recruitment for regular user research activities. Participants will take part in research for a number of projects delivering a wide range of services and will therefore need to be representative of the users of such services.
Location Yorkshire and the Humber
Research dates April 2018 - March 2019
Organisation the work is for Department for Work and Pensions
Budget range £30,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants The recruitment brief will vary by project but may include:

-- In receipt of a DWP benefit or tax credits
-- Usage of assistive technologies to access digital services
-- Requirements for non-digital support to access digital services
-- Digital usage or experience
-- Cognitive and/or learning disabilities
-- Mental health conditions
-- Motor skills impairments
-- Visual impairments
-- Auditory disabilities
-- Household income levels
-- A mix of gender, age and educational attainment

Users of our services may include vulnerable users so should be recruited ethically and sensitivity. Participants should have a good understanding of the service they are being recruited to test, what it will entail, how their data will be handled, and possible requirements around non-disclosure, this information will be provided by each project.
Assisted digital and accessibility requirements Participants with assisted digital or access needs will need to be included in the research as decribed by the project brief.
Research plan
Research location Most of the research activities will take place in a user research lab. The lab in Yorkshire, which is to be defined by another contract, will be fully accessible for those with physical and/or mental heath conditions or long term health conditions.
Access restrictions at location There should be no access restrictions at the research location.
Number of research rounds Approximately 20 rounds over the course of the year.
Number of participants per round Minimum of 5 participants per round. Spare participants will not be required.

There may occasionally be a need to engage with individual participants outside of a full round of research (for example, to speak with hard to reach individuals who are not able to participate in a scheduled day of lab-based interviews).
How often research will happen Approximately 2 rounds a month. We will provide two weeks notice ahead of research.
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience recruiting participants with low digital literacy or confidence using non-digitial methods.
  • Experience recruiting participants with specific accessibility needs or requirements.
  • Experience recruiting people with a range of socioeconomic status, educational attainment and household make up.
  • Experience of recruiting people for research ethically and sensitively.
  • Have the ability to work to short deadlines
  • Experience recruiting participants who are in receipt of DWP benefits or tax credits.
Nice-to-have skills and experience Provide 24 hour contact / support.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 4
Proposal criteria
  • Your proposed approach and methodology to meet the Department's requirements.
  • Expertise in relation to maintaining delivery focus and accountability. How will this expertise be applied to benefit DWP?
  • Your approach to risk management
Assessment methods Written proposal
Evaluation weighting

Technical competence

40%

Availability

30%

Price

30%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Any specific reason why this is a necessary criteria : 'Experience recruiting participants who are in receipt of DWP benefits or tax credits'. Does this mean you will only work with suppliers that have supplied to DWP before and not any new suppliers? The reason we have that in the requirements is that recruiters need to be particularly sensitive when recruiting for people who claim benefits, and claimants can be challenging to recruit for research.

The DWP is open to working with suppliers we haven’t worked with before, but we will need reassurance that suppliers are able to recruit difficult groups and have considered their approach to recruit people who claim specific benefits.